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JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Photo gallery for JEN Singapore Orchardgateway by Shangri-La (SG Clean)

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Outdoor pool, open 6:00 AM to 11:00 PM, free pool cabanas
Outdoor pool, open 6:00 AM to 11:00 PM, free pool cabanas
Outdoor pool, open 6:00 AM to 11:00 PM, free pool cabanas
In-room safe, desk, blackout curtains, iron/ironing board

Overview of JEN Singapore Orchardgateway by Shangri-La (SG Clean)

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

4.0 star property

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
277 Orchard Road, Singapore, 238858

Explore the area

  • Popular LocationOrchard Road4 min walk
  • Popular LocationFort Canning Park14 min walk
  • Popular LocationRobertson Quay16 min walk
  • AirportSingapore (SIN-Changi)28 min drive

Choose dates to view prices

About this area

Singapore

Located in Orchard neighbourhood, JEN Singapore Orchardgateway by Shangri-La (SG Clean) is connected to a shopping centre. National Museum of Singapore and Peranakan Museum are cultural highlights, and travellers looking to shop may want to visit Orchard Central. Check out an event or a game at Singapore Turf Club, and consider making time for Singapore Botanic Gardens, a top attraction not to be missed.

What's nearby

  • Orchard Road - 4 min walk
  • Orchard Central - 5 min walk
  • Lucky Plaza - 11 min walk
  • Fort Canning Park - 14 min walk
  • Robertson Quay - 16 min walk

Getting around

  • Somerset Station - 1 min walk
  • JB Sentral - 37 min drive
  • Changi Airport (SIN) - 28 min drive

Restaurants

  • Oriole Coffee + Bar - 2 min walk
  • Tapas Club - 3 min walk
  • Tunglok Xihe Peking Duck - 3 min walk
  • Freshly Baked - 3 min walk
  • Supply & Demand - 3 min walk

About this property

JEN Singapore Orchardgateway by Shangri-La (SG Clean)

Shopping hotel connected to a shopping centre in Singapore with free parking
Along with an outdoor pool, this hotel has a restaurant and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour health club, a poolside bar and a snack bar/deli are on-site. All 499 rooms feature thoughtful touches such as bathrobes and slippers, plus in-room free WiFi and flat-screen TVs with cable channels. 24-hour room service, coffee makers and free local calls are among the other amenities available to guests.
JEN Singapore Orchardgateway by Shangri-La (SG Clean) offers 499 air-conditioned accommodations with laptop-compatible safes and complimentary bottles of water. 40-inch Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour health club.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of SG Clean (Singapore)
Follows the standard cleaning and disinfection practices of Shangri-La Cares (Shangri-La)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: SGD 35.31 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • 24-hour room service

Things to do

  • 24-hour health club
  • Outdoor pool
  • Hot tub

Family friendly

  • Babysitting (surcharge)
  • Free cots/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Chinese (Mandarin)
  • English
  • Hindi
  • Japanese
  • Korean
  • Malay

Business services

  • Computer station
  • Conference space (452 square feet)
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Restaurants on site

  • Makan at Jen
  • Bay Watch at Jen
  • Lounge at Jen

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom

Entertainment

  • 40-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in

Check-out

Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for SGD 105.93 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: SGD 35.31 per person (approximately)
  • Rollaway bed fee: SGD 105.93 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

We should mention

Pool access available from 6:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Traders Hotel
Traders Orchardgateway Hotel Singapore
Traders Orchardgateway Singapore
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway
Jen Orchardgateway Singapore
Jen Orchardgateway
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Shangri-La
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore Shangri-La
Hotel Jen Orchardgateway Shangri-La
Jen Orchardgateway Singapore Shangri-La
Jen Orchardgateway Shangri-La
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Singapore Hotel Jen Orchardgateway Singapore by Shangri-La Hotel
Hotel Hotel Jen Orchardgateway Singapore by Shangri-La
Traders Orchardgateway Hotel Singapore
Hotel Jen Orchardgateway Singapore by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri-La Singapore
Hotel Jen Orchardgateway Singapore
Jen Orchardgateway Shangri La
JEN Singapore Orchardgateway by Shangri La
Hotel Jen Orchardgateway Singapore by Shangri La
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Hotel
JEN Singapore Orchardgateway by Shangri-La (SG Clean) Singapore

Overall score and ratings

4.6

Wonderful

Rating 5 - Excellent. 647 out of 981 reviews
5 - Excellent 66%
Rating 4 - Good. 281 out of 981 reviews
4 - Good 29%
Rating 3 - Okay. 32 out of 981 reviews
3 - Okay 3%
Rating 2 - Poor. 13 out of 981 reviews
2 - Poor 1%
Rating 1 - Terrible. 8 out of 981 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.5/5

Property conditions & facilities

4.5/5

Eco-friendliness

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and big for our family of 4 members. Although the shower head was not work very good and in normal, they was kind and changed another room for us in the second night. Besides, the swimming pool was fantastic and beautiful. Their breakfast buffet was also fresh and delicious. We appreciated the front desk staff for their readiness to help us and they was really polite, kind and courteous. We will come to JEN when we travel Singapore again.
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Good access and kind service.
Stayed 2 nights in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent pool, excellent location.
Stayed 5 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with fabulous amenities. The hotel allowed me to check in early and check out late which was much appreciated! Overall great option for those who want to stay centrally.
Stayed 4 nights in Mar 2022

1/5 Terrible

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
did not have a good experience here
Stayed 6 nights in Mar 2022