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"The only saving grace of this hotel is the location; it is literally steps away from the seaside. I was in Brighton for a conference and everywhere else was fully booked, so I didn't have much choice. Having read the reviews beforehand, I was already skeptical, and unfortunately, my experience confirmed my fears. I certainly won't be back. ​While the room was clean, it was freezing because the heating wasn't working. Since there are no phones in the rooms, I had to walk all the way to reception to complain. I was told they had "switched off" the heating and was offered a mini electric heater instead. For the price they charge per night, this is unacceptable. Furthermore, the room layout felt "off"—the floor had a noticeable dip/slope and wasn't level. I didn't try the breakfast, but I’m glad I didn’t; walking past the restaurant counter, the food did not look nice at all. Only stay here if you are desperate."

"Great customer service"

"This hotel is in a fantastic location in Brighton. Excellent customer service as soon as you arrive, staff always helpful and polite. We upgraded to the deluxe room which was very spacious and clean. The bistro was delicious and Mohammed was attentive throughout the service. The bar staff were always polite. There are no lifts in the hotel."

"Hotel was very convenient for the train station and very well maintained. Would stay here again when next in brighton"

"A little bit tired looking ( carpets )good position for walking "

"Would recommend this Hotel was a brilliant stay."

"Very pleasant 2 night break in Eastbourne Everything was good - plenty of parking outside hotel with a parking permit, food was good too Had a standard double on the 7th floor & it was spacious enough & certainly not cramped I did view a sea view/balcony room & that was superb All staff were so very friendly & very accommodating "

"What a great location for the pier, beach and the lanes. Walkable from the train station to get your bearings. I did feel the pool tiles were slippery under foot when wet so had to walk very slowly. Pool and showers where great and the Welsh chap on gym was very friendly and helpful. The lounge had awesome views which we used several times while staying. Our double king size room was great for my friend and myself. Thanks"

"fab and would stay again."