Check COVID-19 restrictions.

Find out moreOpens in a new window

Best Western York House Hotel

Photo gallery for Best Western York House Hotel

Featured image
On the beach
Indoor pool
Indoor pool
Indoor pool

Overview of Best Western York House Hotel

Best Western York House Hotel

3 out of 5

4.0/5 Very good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet-friendly
  • Restaurant
  • Breakfast available
  • Business services

Cleaning and safety practices

  • Social distancing
14-22 Royal Parade, Eastbourne, England, BN22 7AP

Explore the area

  • Popular LocationRedoubt Fortress and Military Museum4 min walk
  • Popular LocationEastbourne Pier6 min walk
  • Popular LocationEastbourne Bandstand11 min walk
  • AirportLydd (LYX)59 min drive

Choose dates to view prices

About this area

Eastbourne

Located in Eastbourne, Best Western York House Hotel is in the city centre and on the beach. South Downs National Park and Shinewater Park reflect the area's natural beauty and area attractions include Eastbourne Pier and Treasure Island. Looking to enjoy an event or a game while in town? See what's happening at Eastbourne Bandstand or Priory Lane.

What's nearby

  • Eastbourne Beach - 3 min walk
  • Redoubt Fortress and Military Museum - 4 min walk
  • Eastbourne Pier - 6 min walk
  • Eastbourne Bandstand - 11 min walk
  • Princes Park - 16 min walk

Getting around

  • Eastbourne Station - 17 min walk

Restaurants

  • The Dining Room — 1 min walk
  • The York Room — 1 min walk
  • Fusciardi - 3 min walk
  • The Marine - 3 min walk
  • Cosmo - 5 min walk

About this property

Best Western York House Hotel

3-star hotel on the beach, near Eastbourne Pier
At Best Western York House Hotel, hit the beach, dine on-site at The Dining Room or enjoy a drink at one of the hotel's 2 bars/lounges. All 76 rooms offer free WiFi, room service and LED TVs with digital channels. Guests will also find coffee makers, hairdryers and desks.
Best Western York House Hotel offers 76 forms of accommodation with coffee/tea makers and a hairdryer. LED televisions come with digital channels.

Bathrooms include baths or showers and complimentary toiletries. This Eastbourne hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)

Social distancing

Social distancing measures in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–9:30 AM on weekdays and 7:30 AM–10:00 AM on weekends: GBP 13.50 per person
  • 1 restaurant
  • 2 bars/lounges
  • Room service available

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Porter
  • Tour/ticket assistance

Languages spoken

  • Dutch
  • English
  • German
  • Hungarian
  • Italian
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Beachfront location
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)

More

  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hairdryer

Entertainment

  • TV/satellite channels
  • LED TV

Food and drink

  • Coffee/tea maker

More

  • Desk

Similar properties

See similar properties

Policies

Check-in

Check-in from 2:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 15 per pet, per night
Food and water bowls are available
Service animals are exempt from fees
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for full breakfast: GBP 13.50 per person (approximately)
  • Pet fee: GBP 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts Visa, Mastercard, American Express, Diners Club and JCB International; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Best Western York House Hotel Eastbourne
Best Western York House Hotel
Best Western York House Eastbourne
Best Western York House
Best Western York Hotel
Eastbourne Best Western
Best Western Eastbourne
York House Hotel Eastbourne
Best Western York House Hotel Hotel
Best Western York House Hotel Eastbourne
Best Western York House Hotel Hotel Eastbourne

Frequently asked questions

Overall score and ratings

4.0

Very good

Rating 5 - Excellent. 157 out of 458 reviews
5 - Excellent 34%
Rating 4 - Good. 191 out of 458 reviews
4 - Good 42%
Rating 3 - Okay. 73 out of 458 reviews
3 - Okay 16%
Rating 2 - Poor. 28 out of 458 reviews
2 - Poor 6%
Rating 1 - Terrible. 9 out of 458 reviews
1 - Terrible 2%

4.2/5

Cleanliness

4.2/5

Staff & service

3.6/5

Amenities

3.7/5

Property conditions & facilities

3/5 Okay

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Staff are very friendly, but hotel is dated and our room was not the best. Smelt very damp and of cigarettes.
Stayed 1 night in Oct 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved it here. My mum has cancer and we wanted to spend some quality time with her. The staff did not know she was poorly but their care and energy to try to help us with any request was always carried out with enthusiasm. We had a family room, a double bed and two singles. The room was very clean and just as one would expect. We had a fantastic sea view and 3 chairs in the room. We asked for a small table so we could put our teas and coffee which they provided in the room in front of us as we looked at the sea. They got us a table. Great it was the reason we booked a sea view as mum loves the sea and wanted to sit and look at it. My sister and I went for a swim while mum had a sleep. We asked for a restaurant nearby we could go to and we were given information with a smile. As the hotel was busy in the dining room we asked if we could have breakfast in the bar. Again this was no trouble and when we came down in the morning our table was laid. We asked for some water in jugs for the evening and some ice. Again they were brilliant. The staff were fabulous, polite, courteous and kind. Not once did we feel anything was too much. We asked for extra toilet roll and some more tea, again it arrived with a smile. Such kindness from everyone. I would definitely recommend this hotel. I would love to go back again sometime. Mum loved her time here thank you to you all for making my mum's visit so memorable.
Stayed 2 nights in Oct 2021

1/5 Terrible

Travelled with partner
Disliked: Amenities, property conditions & facilities
Far the worst hotel we stayed in UK. The room we had was not even advertised, we expected that the rooms will be completely different from what we got. There was no view whatsoever from the window. We booked two days before we arrived and paid a lot of money for what we actually found on site. The hotel is very old, wasn't refurbished, it's like we went back in time a hundred years. They also have a pool which we couldn't use as the water didn't seem to be changed for a while. Also we paid £13/pers for breakfast which was not edible, couldn't eat anything. They have very poor choices of breakfast, literally English breakfast, some croissants, yogurt and some cereals. The glasses provided for orange juice were utterly unacceptable, as if they were used for 10 years without being changed. Couldn't drink from that glasses, it made me sick. The other morning we had some porridge, as we thought what could go wrong with so we decided that this could be a bit more edible, which was slightly better but I found hair in it...disgusting. All this food was served in a dining room which smelled like a very old room, with patches of ripped carpet sealed with duct tape, which also gave us a feeling of extremely bad quality of visual evidence. Overall the staff was okay, and the bed was comfortable. Those are the only positive things we experienced in the hotel. The rest of the hotel, as I previously mentioned, was very old and been there probably for many years. Avoid this hotel at any cost
Stayed 2 nights in Sep 2021

2/5 Poor

Travelled with partner
Disliked: Amenities, property conditions & facilities
Stayed 3 nights early September with my partner, the hotel is looking very tatty, tired and in desperate need of renovation throughout. The carpets are worn threadbare, the walls are damaged, our room was very small with the bathroom so tiny it could not have been built any smaller, also had loose fittings. In addition, the mains power would cut out daily and had to contact reception to get the power restored. The view from the room’s window was of a grubby flat roof and drain pipes. We avoided the restaurant as the menu did not appeal and food served looked and smelt institutional. All in all, very unpleasant and not value for money so cannot recommend.
Stayed 3 nights in Sep 2021

3/5 Okay

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The is impressive from the outside and the reception and staff are very helpful. There's a lift to all 3 floors which is great but once out of the main area it starts to look just a little care worn, the carpets are clean but thread bare in places and it's obvious it hasn't had an upgrade in a few years. I stayed with my teenage daughter in a double room which, as we are seasoned travellers,was adequate, we use our rooms as a base not to stay in all day. The room wasn't very large and it had 1 small window facing to the back of the hotel that had no real view at all, just back yards and pidgeons who like to perch just outside and poop on the glass! All very dirty but equally hard to get at to be fair. The bed was nicely made up and the room decor a bit dated but the mattress was not the best and the pillows were very soft. The bathroom was good with all the usual bits, bath with over bath shower, toilet and sink. Toiletries provided and the other towels were in the wardrobe. There were tea and coffee making facilities and thankfully as the room didn't have any form of air conditioning a fan which we had on all the time we were in the room. The very best part about the hotel and this part gets them a 10, were the restaurant staff who sorted out an amazing breakfast every morning and ran the restaurant in the evening. They were helpful, and smiling all the time and nothing was ever to much trouble. Young and vibrant they gave the hotel some real life. Well done guys.
Stayed 2 nights in Aug 2021