Sanya Hotel Guide - Romantic Hotels in Sanya, China

Been here 5 years ago. Hotel was brand new back then. Now aged and maintainece didn't keep up. Used to be tier one, now tier two. However, hotel management and staff service is still very good and nice. Need improvement on the shuttle service waiting time though.

The room decoration is very modern and comfort. Staff are very friendly and helpful.

when i arrived they informed me expedia was only a reservation and i needed to pay again.This wasted a lot of time to finally resolve.There english is almost non existant so it was an unpleasant start to a reasonable stay. The breakfast is very average but at rmb98 is a rip off especially when you expedia site claims it is 38rmb. They are quick to charge for late departure despite the fact they they were clearly mostly empty and i ended up paying an extra night at inflated rates for a late check out. The reception satff are particularily arrogant and unhelpful even agressive. The hotel room and so on was very pleasant and conveniently located.

Being a very difficult guest and a 100+ day a year Shangri la Hotel client and since the shangri a was sold out i had to book a different hotel for my short 2 days stay and i can tell you what a Gem. The location, the facility, Cleanliness, Service, food and over all the staff. I can't thank enough. I am better take this opportunity to thank a few people . Th e restaurant staff Stacy, Sunshine, Hillary and no iwas not only telling her it is easy to remember her name since i only know one Hillary( Clinton), Pascal and front office manager Klein. Unfortunately i can't remember the rest of them. Stay at this hotel and you won't be disappointed.

We had pleasant contact with the majority of staff and met some very warm and helpful individuals in the restaurants, house cleaning and lobby. However if there is a improvement required, its related to the children's activities that were advertised in the half hour slots in which staff can be more proactive to lead this. Basically the staff here is not as good?? When we registered for the various classes such as face painting for our 2 boys, we thought staff would help and teach them. But it was literally, here's the crayons, you guys do it yourself! If its simply like this, no need to do these children's activities in designated slots but available for parents to use anytime then? Other times, the activities did not go ahead because there were not enough children. Well again, please don't advertised such classes in the first place then! This is the reason why the hotel staff and facilities has been rated 4..

hotel staff is frdly hotel facilities are in good condition the hotel room is perfectly cleaned and is quite comfortable would like to recommend this hotel to my frds without doubt.

The staff at the front desk kept talking to her coworker and ignored us when we wanted to check in... other than that, we had a great time. It's a fairly new hotel with clean room and nice facilities

Very impressed by this hotel. Almost perfection. Service is first class although English language is not widely spoken. Spa, breakfast, Executive lounge, Fresh Restaurant and kids club all very high standard. Only slight disappointment is lack of really sandy beach. Thank you so much.