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Been here 5 years ago. Hotel was brand new back then. Now aged and maintainece didn't keep up. Used to be tier one, now tier two. However, hotel management and staff service is still very good and nice. Need improvement on the shuttle service waiting time though.
The room decoration is very modern and comfort. Staff are very friendly and helpful.
All the staff were very helpful and friendly. The hotel is clean and well-maintained. Room is spacious and has a great view. Very comfortable with a pillow menu. The only negative is that there is no swimming because the currents are too high.
Very impressed by this hotel. Almost perfection. Service is first class although English language is not widely spoken. Spa, breakfast, Executive lounge, Fresh Restaurant and kids club all very high standard. Only slight disappointment is lack of really sandy beach. Thank you so much.
The Conrad in Sanya is beautifully positioned with fabulous gardens. Getting there was an adventure - the local airport is very small with essentially no assistance or English speaking staff. We only managed by luck to get into a cab, after facing abuse from van operators, who where very pushy. Fortunately ...
Glad we got breakfast included, otherwise we would have starved. Nowhere nearby to eat; nothing to do. We were ok with that though as we really just wanted to relax. Could not go in the pool as the water was too cold; beach is full of coral and too rough. --
The staff was gentle, knowledgeable and had excellent people skills. The breakfast was good. We waited in line- there was a lot of tour groups when we had breakfast around 9a.m., however when we changed our breakfast time to 7a.m, it was serene! I loved this hotel! The pools were clean. It is child ...
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