Search Hotels with a View in Royal Tunbridge Wells

"The reception staff are great. The location being in Gatwick is terrific of course, convenient for the airport and trains. The amenities are clean and comfortable however dinner service let the hotel down. No shortage of staff it seemed but totally disorganised the night we were there. Guests were asking for menus, following up on drinks, food and dinners. My husband finally received a dessert he was waiting for only to have another brought to the room long after we left the dining room. It seemed like disorganised chaos. The hotel if they rectify training and ensure some procedures in place in the dining room will nail it."

"It serves a purpose for those with early flights. It's no frills with very small rooms but you are only sleeping there."

"Brief stay. Staff good. Room clean. Food ok."

"We recently stayed at Hilton London Gatwick Airport, and to be honest, my overall experience was quite disappointing. Before heading out, we called reception and asked if our room could be refreshed and the towels replaced. It seemed like a simple request, but when we came back later, nothing had been done. The towels were still the same, the bedding hadn’t been changed, and the room hadn’t been cleaned at all—even the trash was still there. It was frustrating, especially after taking the time to call and request it."

"We had a great stay, food is basically as are the rooms, we were upgraded to executive but nothing executive about it compared to others. Staff were great"

"no breakfast or carparking"

"Overall we had a lovely stay. Only complaint was that we were cold in the evenings…it was less than 10° outside and the bar had air-conditioning on! We got really cold. The restaurant was also cold, so we only ate there the first night. The food was good, spoilt only by my poached eggs being cool the first day, and when I asked for them to be hot the second morning, they were only just warm! Otherwise a lovely breakfast. Shower very good, and plenty of hot water for baths to warm us up!"

"While the hotel itself was good the experience with the staff was awful. We had 10 rooms and many, many issues over 3 days that could/should have been easily avoided. A lack of good CX skills, empathy and willingness to address simple things made for a very poor experience. I would not recommend this hotel unfortunately."

"Lovely location and short 15 minute walk from the old town centre. Room was a good size and always love a walk in shower. There are parking spaces which can also be reserved for a small fee."