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Reviews of The Carlton Park Hotel

3 out of 5
The Carlton Park Hotel
102-104 Moorgate Rd, Rotherham, England

Reviews

6.6
Rating 10 - Excellent. 9 out of 38 reviews" "
Rating 8 - Good. 10 out of 38 reviews" "
Rating 6 - Okay. 8 out of 38 reviews" "
Rating 4 - Poor. 5 out of 38 reviews" "
Rating 2 - Terrible. 6 out of 38 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel building is in obvious need of renovation but our family room was warm and clean. The beds were comfortable. We just wanted somewhere to shower and sleep so it suited our needs and we were not disturbed by noise. We did not want corn flakes for breakfast so we went to Morrisons and had a full English for £6 .
Stayed 2 nights in Mar 2024

8/10 Good

adeleke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and homely
Stayed 1 night in Mar 2024

8/10 Good

Dipesh

Liked: Property conditions & facilities
I went with students on a school trip. Out of 5 rooms, all were fine apart from one which had a weird smell. The changed this to another room which was fine. The 4 room were clean and find to stay in. We went during the week so it was calm. This may bary if loval events areon, e.g. football.
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days away
Well priced, clean and free parking was just what we wanted. Pillows were a bit flat but we slept well. All staff very friendly and helpful.
Stayed 2 nights in Jan 2024

6/10 Okay

Adrian

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Harrison

Disliked: Cleanliness, property conditions & facilities, room comfort
No hot water to shower left it running for 5 minutes and still was no hot water
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Matthew

Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

David

Stayed 1 night in Dec 2023

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When we arrived the room was nice clean and tidy. Only 2 pillows on double bed whicb were flat. Would have been better with 2 pillows on each side of the bed as they were so flat. Was kept awake till around 2.30am with the squeeling of other guests in nearby rooms who kept running up and down the corridors. Bathroom and shower were brilliant
Stayed 1 night in Nov 2023

8/10 Good

Nidhin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience
Overall good stay. I would suggest the hotel providing drinking water to people booking rooms would be noce
Stayed 1 night in Nov 2023

10/10 Excellent

Clark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Im disabled and was meant to have a 1st floor room and was accomidated to a ground floor. Lovely room and perfectly
Stayed 2 nights in Nov 2023
Response from AMIR on 20 Nov 2023
Thank you so much for your kind review.

2/10 Terrible

CONOR

Business traveller
Disliked: Amenities, property conditions & facilities
Avoid this hotel. Outdated and facilities dreadful. Shower not working, no staff on reception!
Stayed 1 night in Nov 2023

8/10 Good

Edwin

Stayed 1 night in Oct 2023

6/10 Okay

Jonathan

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel has the potential to be nice, but sadly it isn't. When walking into reception to the smell of cigarette smoke our stay didn't start very well. I don't know if the hotel allows smoking but if it does then its the kind of place that attracts people who aren't very considerate the others. The smoke continued to find us during the night through the bathroom extractor fan. The room itself looked ok on the surface but its dated and has not been modernised - e.g no plug sockets by the bed. It wasn't that clean with other peoples hair still lying around. Turning on the bathroom light was followed by 2 minutes of strobe lighting from a dodgy bulb. After a few visits we gave up and left the light on all night. The bathrooms really let things down further. The doors stuck and were too big for the frame. They had to be slammed hard to shut. I know our room wasn't the only one with this issue as I was woken up by other guests slamming theirs several times. The shower was terrible. The temperate gauge did nothing but spin around pointlessly and the pressure was just a trickle. We could see through open doors that some communal areas and reception spaces were under going renovation but they didn't look like full strips and refurbs, more a quick cheap facelift that isn't going to last. If I had to find a positive the biscuits with the tea and coffee were nice. I do hope the money starts coming in so this hotel can be given some much needed love and attention.

10/10 Excellent

Graham

Stayed 1 night in Oct 2023

4/10 Poor

Mathew

Stayed 1 night in Sep 2023

2/10 Terrible

H

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vile
Absolutely disgusting we couldnt even stay the night the room stank the hotel had smashed picture frames everywere, room looke like someone just had 100 cigs an hour with how yellow it was shower didnt work no plug for the bath i wouldnt even let me dog stay there, we told him to keep his money and we left
Stayed 1 night in Sep 2023

4/10 Poor

Stuart

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Not the best experience..
Reception staff scruffy Continuosly talking on the phone to afriend whilst checking me in. Corridors smelled of cigarettes Small room with no chair Bed uncomfortable
Stayed 2 nights in Aug 2023

8/10 Good

Hilidar

Stayed 2 nights in Aug 2023

6/10 Okay

Carina

Stayed 1 night in Aug 2023

4/10 Poor

Benoit, Neguac

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This place is in an advanced state of disrepair. Cheap, but not at a point to say great value for money.
Stayed 1 night in Aug 2023
Response from Reception on 5 Aug 2023
Thanks for the feedback we will look into the issues, and the staff are always here to help

6/10 Okay

Max

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Dirt around property, rooms not properly cleaned, staff rather rude.
Stayed 1 night in Jul 2023
Response from Reception on 5 Aug 2023
Thanks for the feedback we will look into the issues, and the staff are always here to help

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stay
Nearly reopened so update currently happening - staff friendly and adequate parking
Stayed 2 nights in Jul 2023
Response from Reception on 26 Jul 2023
We will pass on the compliments to the team, thank you for choosing us, we hope to bring our property back to its top-notch condition on your next visit.

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at the Carlton Park Hotel on a business trip to the area to photograph an Engagement ceremony in the area. The only reason I have given 4 stars for the 'Property condition and facilities' is because it is a work in progress and the staff are working extremely hard to restore the Hotel to it's former glory after being closed and vandalised for nearly 2 years. The hotel has only reopened it's doors to guests a month ago after being purchased by a chain of hotels and work is underway to upgrade everything in and around the hotel. My stay was very enjoyable and Ali and the team ensured that everything was perfect about my time there. The room was very spacious and comfortable with fresh linen, plenty of storage space, an iron, fan, tea/coffee facilities, TV and free WiFi. The reception area was always maintained to the highest standards and there is fresh carpeting, painting and decorating throughout the accommodation. There is plenty of parking and a Tesco Express nearby and the hotel is only a 10 minute drive to the centre of Rotheram. Once all the Reception rooms, bars and restaurant, indoor swimming pool, gymnasium and garden areas are restored, the hotel is going to become another fantastic hotel and venue for Rotheram visitors. I definitely recommend the hotel if you are looking for a quiet, friendly and comfortable stay at very affordable prices.
Stayed 1 night in Jul 2023
Response from Reception on 25 Jul 2023
We will pass on the compliments to the team, thank you for choosing us Ian, we welcome you back anytime.Cheers

6/10 Okay

Laura

Travelled with group
Liked: Cleanliness, room comfort
Average stay.
Check in wasn't great as there were no staff on the reception desk. Overall the rooms were fine and clean. There was a strong smell of cannabis being smoked in the hotel which was not great as my young daughter was staying too. No breakfast available on site, no information in the rooms about check out time etc Could only find two plug sockets per room.
Stayed 1 night in Jul 2023
Response from Reception on 16 Jul 2023
Thanks Laura for the feedback we will look into the issues, and the staff are always here to help when you face any issues please notify them when you come across any smell so they can get it resolved on the spot.

6/10 Okay

Ms Angela

Liked: Staff & service
We were only there overnight in the area for a birthday party the following day. The reception staff were very friendly on arrival. The beds were very comfortable. However in the morning when showers were needed there was no hot water not even warm and no one in our party of 5 could get the internet to work.
Stayed 1 night in Jul 2023
Response from Raja on 9 Jul 2023
Thank you for your feedback Ms Angela,We apologise for the inconvenience you faced in the morning, we had identified the issue and tried to fix the heating issue immediately as we had other guests complaining about this issue.Wifi is working at great speed, we are available 24/7 in the reception to help you with any problems you face during your stay.As compensation, we will be offering you a 50% discount any time of the year if you visit Rotherham again.Kind Regards

8/10 Good

Marie

Stayed 2 nights in Jul 2023
Response from Reception on 14 Jul 2023
Glad you enjoyed the stay Marie, welcome back any time

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just an awful hotel. 1 star at best
Stayed 1 night in Jul 2023
Response from Reception on 7 Jul 2023
Hi Mark,Thanks for the feedback, Can you please highlight what went wrong during your stay at Carlton park, we want to make our services better if you can elaborate more, please.

10/10 Excellent

Joules

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in room 113 which is a newly decorated room.All the rooms b4 that looked dated and old…our room was really nice and the super king bed was really comfortable.The hotel was very clean and had lots of free parking
Stayed 1 night in Jul 2023
Response from Reception on 7 Jul 2023
Thanks for the valuable feedback, Joules.We would love to have you again.

10/10 Excellent

Glen

Stayed 1 night in Jun 2023
Response from Reception on 14 Jul 2023
Glad you enjoyed the stay Glen, welcome back anytime

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Second night in the property and I’ve found the rooms very comfortable during this heatwave. Will try to book another night
Stayed 1 night in Jun 2023
Response from Reception on 27 Jun 2023
Glad you enjoyed the stay, Glen, you are welcome back anytime.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities
Sardar Ji - the main manager of this property is the most welcoming host you ever could wish to meet. The rooms are spotlessly clean and nothing is too much trouble for him - he puts a lot of time and effort into running this property and for that I have ultimate respect - highly recommended
Response from Reception on 27 Jun 2023
Glad you enjoyed the stay, Glen, you are welcome back anytime.