Front of property

Reviews of HS HOTSSON Hotel Querétaro

4 out of 5
HS HOTSSON Hotel Querétaro
Blvd. Bernardo Quintana No. 8300, Centro Sur, Querétaro, QUE

Reviews

9.0

Wonderful

Rating 10 - Excellent. 673 out of 1002 reviews" "
Rating 8 - Good. 213 out of 1002 reviews" "
Rating 6 - Okay. 59 out of 1002 reviews" "
Rating 4 - Poor. 29 out of 1002 reviews" "
Rating 2 - Terrible. 28 out of 1002 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and welcoming staff
Stayed 2 nights in Apr 2024
Response from GSH on 1 May 2024
Hola¡¡¡,Thank you for giving us part of your time for our survey.Rest assured that we will continue to strive to continue your choice of HS Hotsson.Att. Jose GomezGte. Guest Service.

10/10 Excellent

Geisa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 4 nights in Mar 2024
Response from General Manager / Alfonso G Castro C on 10 Apr 2024
Dear Guest:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are really exceptional…Especially Ms Teresita really went above and beyond for all of the many requests we made of her. The hotel is very well kept, very clean and really great rooms. The food offered here at the hotel was always delicious and top Quality. I highly recommend HS Hotsson Queretaro.
Stayed 4 nights in Feb 2024
Response from General Manager / Alfonso G Castro C on 26 Feb 2024
Dear Mr Alan:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
We stayed overnight to catch an early morning flight. It was FABULOUS! Will definitely stay there on our next trip back. Everything was so beautiful and clean!
Stayed 1 night in Jan 2024
Response from General Manager / Alfonso G Castro C on 6 Feb 2024
Dear Ms Cynthia:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 16 nights in Dec 2023
Response from General Manager / Alfonso G Castro C on 25 Jan 2024
Dear Mr Nicholas:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

10/10 Excellent

Laura, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel. Very clean.
Stayed 5 nights in Nov 2023
Response from Gerente General / Alfonso G Castro C on 11 Dec 2023
Buenas tardes apreciada Señorita Laura:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderla y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
This is a am amazing hotel to stay for a wonderful vacation
Response from Gerente General / Alfonso G Castro C on 19 Feb 2024
Dear Mr Nicholas:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean a professional staff
Stayed 1 night in Dec 2023
Response from Gerente General / Alfonso G Castro C on 11 Dec 2023
Buenas tardes apreciada Señorita María:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderla y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for a wonderful vacation. I recommended
Stayed 3 nights in Nov 2023
Response from General Manager / Alfonso G Castro C on 30 Nov 2023
Dear Mr Nicholas:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

10/10 Excellent

Gerardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and located close to center
Stayed 1 night in Sep 2023
Response from Gerente General / Alfonso G Castro C on 19 Sept 2023
Buenas tardes apreciado Don Gerardo:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderlo y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very safe and comfortable! Service was very good and staff was friendly professional and polite . Only one small observation is that the pool could be a little cleaner and give better maintenance but it was still enjoyable.
Stayed 8 nights in Aug 2023
Response from Gerente General / Alfonso G Castro C on 28 Aug 2023
Buenas tardes apreciada Señorita Leticia:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderla y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Aug 2023
Response from Gerente General / Alfonso G Castro C on 21 Aug 2023
Buenas tardes apreciado huésped:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderlo y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me llamo mucho la atención ver cómo tienes varios estándares de calidad muy bien implementados. Las instalaciones muy bien precio vs calidad. El staff muy amable.
Stayed 2 nights in Aug 2023
Response from Gerente General / Alfonso G Castro C on 21 Aug 2023
Buenas tardes apreciada Don Santiago:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderlo y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

MANUEL

Stayed 1 night in Aug 2023
Response from Gerente General / Alfonso G Castro C on 14 Aug 2023
Buenas tardes apreciado Don Manuel:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderlo y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and quiet
Stayed 1 night in Aug 2023
Response from General Manager / Alfonso G Castro C on 9 Aug 2023
Dear Mr Kevin:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Cleanliness
The rooms are nice and comfortable but the cleanliness in the bathroom could have been better. The baseboards were dirty and the floor had stains. The shower door did not close very well so water spilled out and the mat got soaked.
Stayed 1 night in Aug 2023
Response from General Manager / Alfonso G Castro C on 9 Aug 2023
Dear Guest:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

8/10 Good

Marckenson

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and quiet. The staff is very helpful and friendly.
Stayed 3 nights in Jul 2023
Response from General Manager / Alfonso G Castro C on 28 Jul 2023
Dear Guest:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

10/10 Excellent

Rogelio, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasantly surprised. The breakfast buffett was delicious
Stayed 1 night in Jul 2023
Response from Gerente General / Alfonso G Castro C on 14 Jul 2023
Buenas tardes apreciado Don Rogelio:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderlo y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

Eira

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved location
Stayed 1 night in Jul 2023
Response from General Manager / Alfonso G Castro C on 7 Jul 2023
Buenas tardes apreciada Señorita Eira:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderla y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.

8/10 Good

Arturo

Stayed 2 nights in Jun 2023
Response from Gerente General / Alfonso G Castro C on 28 Jul 2023
Buenas tardes apreciado Don Arturo:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderlo y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

Nicholas

Liked: Cleanliness
Disliked: Staff & service
Property is great. Customer service is the worst in the world. Gym is bad. Location is perfect housekeeping amazing. I’ll not plan one more vacation in this hotel ever.
Stayed 7 nights in Jun 2023
Response from General Manager / Alfonso G Castro C on 30 Jun 2023
Dear Mr Nicholas:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

10/10 Excellent

Maria

Stayed 1 night in Jun 2023
Response from Gerente General / Alfonso G Castro C on 30 Jun 2023
Buenas tardes apreciada Señorita María:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderla y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.

6/10 Okay

Meche

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
No ayudaron a dar solución , el personal muy aturdido por tanta gente
Stayed 1 night in Apr 2023
Response from Gerente General / Alfonso G Castro C on 12 May 2023
Buenas tardes apreciada Señorita Meche :Antes que nada espero que al momento de leer este correo Usted y sus seres queridos estén bien.Me apena saber que durante su estancia no supimos atender algunas de sus peticiones, platicare con con firmeza con el gerente de Recepción para que refuercen las capacitaciones de los Supervisores, y sepan manejar la situación que Usted nos menciona, lo anterior es buscando mejorar.Su evaluación fue muy importante, y sirve para conocer las áreas de oportunidad que tenemos.Le ofrezco una disculpa por los incidente que durante su estancia experimento, espero nos vuelva a dar la oportunidad de seleccionarnos como Su hotel en su próxima visita a Querétaro.

10/10 Excellent

Rafael

Stayed 1 night in Apr 2023
Response from Gerente General / Alfonso G Castro C on 26 Apr 2023
Buenas tardes apreciado Don Rafael:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderlo y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

camerina, Woodland Hills

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The personnel were very accommodating. Great service!
Stayed 2 nights in Mar 2023
Response from Alfonso G. Castro C General Manager on 23 Mar 2023
Dear Ms Camerina:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

4/10 Poor

Alberto

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Agarre el el nivel club ejecutivo y un día no tuve acceso por que la persona de recepción puso los días erróneos y no me quisieron rembolsar el día que no tuve acceso y tienen menos personal en el nivel club y se nota la diferencia, está fuera mi ultimo ves que me hospedo en este hotel
Stayed 4 nights in Jan 2023
Response from Alfonso G. Castro C Gerente General on 23 Jan 2023
Buenas tardes apreciado Don Alberto:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Me apena saber que durante su estancia algunas de Sus expectativas con respecto al HOTSSON Club, no fueron cumplidas, tomaré en cuenta sus comentarios, cabe mencionar que ya platique con el gerente de Recepción, para que se refuerce la capacitación del Supervisor de Recepción, para que la amabilidad y atención mejoré y para que estén más atentos tratando de evitar este tipo de incidencias.Lo anterior es buscando alcanzar la calidad que nos caracteriza. Sus comentarios fueron importantes y nos servirán para continuar mejorando.Le ofrezco una disculpa por estos incidentes que durante su estancia experimento, espero nos vuelva a dar la oportunidad de seleccionarnos como Su hotel en su próxima visita a Querétaro.

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and great service.
Phenomenal guest service at check-in. We were getting our bags out of the car and a gentleman saw us rolling them towards the entrance and ran to grab a cart and come help us, that wasn’t necessary but definitely very much appreciated! The rooms were super cleans and the beds were like sleeping on clouds. Definitely what we needed after a long day of travel!
Stayed 1 night in Jan 2023
Response from Alfonso G. Castro C Gerente General on 11 Jan 2023
Buenas tardes apreciado Don José:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderlo y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso. Compartiré con el Equipo de BellBoys, su comentario, para confirmen que su actividad es muy importante y recibe reconocimiento de Su parte.Por favor no dude en volver a esta su casa en Querétaro.AtentamenteAlfonso G. Castro CGerente GeneralHS Hotsson Querétaro

6/10 Okay

Rebeca

Travelled with partner
Liked: Amenities, property conditions & facilities
Front desk person was rude and not accommodating, ask for a plastic cup and gave me a rude and sarcastic comment. Cleaning staff will just go into the room even if the sign is not on the door.
Response from Alfonso G. Castro C Gerente General on 6 Jan 2023
Dear Mr Watson.First of all, I hope that by the time you receive this message, you and your loved ones are safe.Your comments and appreciation of our service are very important.I will follow up on your comment about the poor treatment you received from the front desk staff.It saddens me to know that we did not know how to respect your rest, opening the door of your room without your consent.I sincerely apologize for these incidents that occurred during your stay you experienced.I hope you give us the opportunity to receive you again at HS Hotsson Querétaro

8/10 Good

Paul, Manhattan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, staff very friendly and easy access. Clean sheets and comfortable beds, will return again!
Stayed 1 night in Dec 2022
Response from Alfonso G. Castro C General Manager on 1 Jan 2023
Dear Mr Paul:First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

10/10 Excellent

Bertha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Siempre nos hospedamos aquí, excelentes instalaciones, servicio y atención. Tarifas accesibles y excelente hotel!
Stayed 1 night in Dec 2022
Response from Alfonso G. Castro C Gerente General on 26 Dec 2022
Buenas tardes apreciada Señorita Bertha:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderla y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.

8/10 Good

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be nice to be offered the VIP access benefits. Great location and good value for the price
Stayed 1 night in Nov 2022
Response from Alfonso G. Castro C Gerente General on 28 Nov 2022
Buenas tardes apreciado Don Hector:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderlo y a través de la evaluación, confirmar que su estancia fue placentera, cumpliendo con nuestro compromiso.Tomaré en cuenta Su comentario, sobre como acceder a piso ejecutivo, le ofrezco una disculpa por esta falta de atención en el servicio.Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

Lupita

Travelled with family
Liked: Cleanliness, staff & service
Quiet environment. Courteous staff. Good security policies.
Stayed 3 nights in Oct 2022
Response from Alfonso G. Castro C Gerente General on 31 Oct 2022
Buenas tardes apreciada Señorita Lupita:Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien.Nos complace que nos haya dado la oportunidad de atenderla y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso.Por favor no dude en volver a esta su casa en Querétaro.Atentamente

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was welcoming and friendly. Enjoyed our stay. Highly recommend.
Stayed 4 nights in Oct 2022
Response from Alfonso G. Castro C General Manager on 26 Oct 2022
Dear Ms Tracy :First of all, I hope that by the time you receive this message, you and your loved ones are well.Your comments and appreciation of our service is very important.This guides us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Joanna, Des Plaines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Sep 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Edward

Stayed 1 night in Sep 2022
Response from Alfonso G. Castro C General Manager on 13 Sept 2022
Dear Mr Edward:First of all, I hope that by the time you receive this message, you and your loved ones are doing well.Your comments and appreciation of our service is very important, knowing that we are on the right path towards the quality that our guests require. This motivates us and keeps us in a constant effort to make your experience at HS Hotsson unique.I hope to have you again in this your hotel.

10/10 Excellent

Max

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and great service
Stayed 2 nights in Aug 2022
Response from Alfonso G. Castro C General Manager on 23 Aug 2022
Dear Mr Max :First of all, I hope that by the time you receive this message, you and your loved ones are doing well.Your comments and appreciation of our service is very important, knowing that we are on the right path towards the quality that our guests require. This motivates us and keeps us in a constant effort to make your experience at HS Hotsson unique. I hope to have you again in this your hotel.

8/10 Good

Peter

Business traveller
Liked: Property conditions & facilities, room comfort
High Horse Management
This was the 2. time I stayed there. Arrogant (female) Management, no service at the bar. Not sure if I would stay again or check out another hotel.
Stayed 2 nights in Jul 2022
Response from Alfonso G. Castro C Gerente General on 16 Jul 2022
Dear Mr Pater. I am sorry to hear that during your stay we were unable to accommodate your requests. I will follow up on the incident you report to us regarding the lack of service in the Lobby Bar, directly with the F&B manager. Your comments are important for me to continue improving. I apologize for the experience you had inside the hotel, I hope you give us the opportunity to visit and stay again at HS Hotsson Querétaro

10/10 Excellent

Diego Ivan

Stayed 1 night in Jul 2022

8/10 Good

Akiko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2022
Response from Alfonso G. Castro C Gerente General on 7 Jul 2022
Buenas tardes apreciado Huésped Akiko: Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien. Nos complace que nos haya dado la oportunidad de atenderlo y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso. Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

Karen

Stayed 1 night in Jun 2022
Response from Alfonso G. Castro C Gerente General on 7 Jul 2022
Buenas tardes apreciada Señorita Karen: Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien. Nos complace que nos haya dado la oportunidad de atenderla y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso. Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Their customer service was awesome and their restaurant super delicious
Stayed 1 night in Jun 2022
Response from Alfonso G. Castro C Gerente General on 13 Jun 2022
Dear Guest : First of all, I hope that by the time you receive this message, you and your loved ones are well. Your comments and appreciation of our service is very important, knowing that we are on the right track towards the quality that our guests require. This motivates us and keeps us in constant effort to make your experience at HS Hotsson unique. I hope to have you again at this your hotel.

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

4/10 Poor

Guillermo, san antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2022

10/10 Excellent

john

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2022

6/10 Okay

Ana S

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2022
Response from Alfonso G. Castro C Gerente General on 18 Apr 2022
Buenas tardes apreciada Señorita Ana: Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien. Me apena confirmar que, durante su estancia, sus expectativas del servicio y atención no fueron cumplidas. Me permito ofrecer una disculpa. ¿Me podría compartir con más detalle los motivos de su calificación? Lo anterior nos servirá para corregir nuestras áreas de oportunidad con la finalidad de continuar mejorando. Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

Erik

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing and the hotel is super clean. The restaurant is a must. Felt super safe and our family enjoyed it very much.
Stayed 9 nights in Mar 2022
Response from Alfonso G. Castro C Gerente General on 22 Mar 2022
Dear guest. Thank you so much. Your comments and appreciation of our service is very important, knowing that we are on the right track towards the quality that our guests require. This motivates us and keeps us in constant effort to make your experience at HS Hotsson unique. I hope to have you again at this your hotel.

8/10 Good

Alfonso

Stayed 2 nights in Jan 2022
Response from Alfonso G Castro / Gerente General on 31 Jan 2022
Buenas tardes apreciado Huésped: Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien. Me apena confirmar que, durante su estancia, sus expectativas del servicio y atención no fueron cumplidas. Me permito ofrecer una disculpa. ¿Me podría compartir con más detalle los motivos de su calificación? Lo anterior nos servirá para corregir nuestras áreas de oportunidad con la finalidad de continuar mejorando. Por favor no dude en volver a esta su casa en Querétaro.

10/10 Excellent

Alberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Alfonso G Castro / Gerente General on 17 Jan 2022
Buenas tardes apreciado Don Alberto: Antes que nada, espero que, al momento de recibir este correo, Usted y sus seres queridos estén muy bien. Nos complace que nos haya dado la oportunidad de atenderlo y a través de la evaluación, confirmar que su estancia fue placentera y que excedimos sus expectativas, cumpliendo con nuestro compromiso. Por favor no dude en volver a esta su casa en Querétaro.