"My husband and I celebrated our 1 year wedding anniversary at Sana Tulum Hotel. We've traveled quite a bit together and it's all in the details for us.
We had valet service throughout our stay, complimentary welcome drinks, our room was serviced twice a day, the check-in and out process was pleasant including the chilled hand towels they offer (scented with rosemary and eucalyptus essential oils) to freshen up throughout the day. The food and service was consistently outstanding. A huge thank you to Jaime (Valet), Joss (Check-In/Concierge), Sonia (Manager), Jaime (Waiter) Renato (Check-In/Concierge) and all other hotel staff especially those in the kitchen.
Not one detail is spared on this property, however, the most understated thing Sana Hotel offers is the presentation and delicious flavor of their complimentary breakfast. The breakfast and pizza alone made our trip worth it and even that is an understatement.
This hotel sets the bar for customer service, esthetic, and delicious food. We even took anniversary photos on property based upon the advice of our photographer @vicente_garo.
Throughout our stay we felt like the most important guests on property and that's not easy to accomplish. We genuinely felt like family by the end of our vacation.
I'm glad we didn't let the sargassum or the weather stop us from visiting. There were plenty of cenotes and lakes/lagoons with clear water to get into.
We will definitely be returning and world highly recommend."
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