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"Staff were very nice.room not so good"

"We made a last minute booking and from arrival to departure we were well looked after. An excellent visit. "

"Booked to stay here as I was I the area for some important work meetings. Checked in had dinner decided on an early night at 9:30pm I was awoken by knocking on the door I opened the door to be greeted by the receptionist who told me they had given me the wrong room so I needed to get up pack up and go to the new room. I was woken up I was made to pack up my things I was kicked out of the room The reason for this the hotel gave me the wrong room and the person who had this room booked was really angry. So rather than one and get customer you now have two I stay in hotels at least once a week every week for the last 4 years for work and this was hands down the worst experience I’ve had in a hotel to date Beautiful hotel Wonderful surroundings Fantastic bar / restaurant/ facilities The worst customer service possible At checkout I was asked how my stay was when I told the two people at the desk they said “sorry yeah I can see how that could put a dampener on the stay” and then just stood there in silence until I eventually walked away."

"Excellent hotel. Very attentive staff and superb food! Would highly recommend. "

"Nice clean room kept clean by room cleaners, complimentary biscuits and drink making things were topped every day, very friendly staff and a fantastic bar and resturaunt"

"We had a slight hiccup when we first arrived but this was resolved quickly and efficiently. Our room was large and airy with superb sea views. "

"Friendly, fabulous staff, good choice of lovely food and a great view."

"We had a wonderful stay at the Lugger. My Dad is terminally ill and frail. He spent many summers as a boy in Portloe and one of his final wishes was to return for a holiday. Four of us from 3 generations went to stay. From the moment i spoke to the team there about the booking to the moment we left they couldn’t have been more accommodating or understanding. Every member of staff went the extra mile to help him. It was a fantastic weekend to relax and enjoy the hotel and the area with several great meals, good wine and fantastic breakfasts. It all made my dad so happy and created great memories for us all. I highly recommend and just want to say thank you. "