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"Great location to stay with a clean rooms and comfy bed"

"The rooms haven't really been updated since the hotel first opened. The windows barely work as double glazed anymore, letting in the cold and noise. I wouldn't like to stay here in winter. I'm sorry, but just putting a heavy curtain in front is not enough. I love the place for it's location and many memories but I'm having serious doubts about staying here again. The staff are lovely but under a lot of pressure. I didn't eat here but the bar was so empty I wouldn't bother. Lots of promotion about the Leonardo loyalty scheme claiming that you get cheaper rates by joining, every time I tried this Hotels.com came in cheaper, so compare before you book (if you really have to)"

"Amazing location, dog friendly hotel with friendly staff and a great breakfast. Views are amazing and the boat taxi is good fun! Parking available at no extra cost."

"Clean room, staff were helpful free parking, and a good choice of breakfast"

"Great size room, easy check in, secure affordable parking "

"Absolutely fantastic hotel with great staff. I think it’s my new favourite place to stay! Room was beautiful, spa was a really nice size with indoor and outdoor seating areas. The restaurant is really gorgeous with the most beautiful view of the sea. Food was great and reasonably priced and all the staff were friendly. We will definitely return."

"Everything was wonderful, from the staff to the room. The pool, gym, and sauna were excellent. The breakfast was all fresh and the view was lovely."

"The location of the hotel is good, close to city centre, railway station and The Barbican. Car parking is good and reasonable price. Reception is very welcoming and staff very helpful. Our double room seemed a little dated in furniture and underneath the desk were a lot of biscuit crumbs which then makes you think the room wasn’t cleaned properly. Reported to reception and they dealt with problem immediately. Bathroom also very dated and basic. Comfortable bed. Unfortunately the windows were of a poor quality and they rattled constantly through the night due to windy conditions. We didn’t eat at the hotel but the bar was very comfortable and welcoming. Overall disappointing but willing to stay again if standard of room could be improved."

"Went for wedding, was astonished at the route from hotel foyer to venue, especially with so many people attending. Found dining room food uninspired and breakfast cool even early."