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"I booked a garden room which I thought should look over the garden but it didn’t it look over a wall one way and a back yard the other right next to the laundry room all you could hear was the washing machines and dryer. It was a same was a garden room at all. The pool was very cold."

"Lovely staff, excellent quiet location that is still very convenient for the city. And a lovely vegan breakfast!"

"The building is run down, the room we were put in had a dip in it either by broken floorboards under the Lino. The jacuzzi was not on. The breakfast was bleak. However the reception lady was helpful."

"Absolutely no problem with this hotel. Excellent location for us. Clean room, good beds, and plenty of choice for breakfast. Would quite happily stay again."

"My two daughters and I were informed by reception the night before that breakfast would start at a certain time. However, when we arrived the next morning, we were told by the lady behind the bar that because it was a bank holiday, breakfast would open an hour later. While we understood the change, the staff member was very rude, obnoxious, and unprofessional in the way she spoke to us. When we said we would report the matter, she replied, “I don’t care.” I later reported this to reception, where both staff members were very apologetic and understanding."

"Great stay just 1 night. Hav stayed hear before many times nice rooms friendly staff lovely breakfast and a great location very reasonable price would recommend gary g."

"Very clean, had everything we needed. Reception was always available. Nice little selection of tea/coffee/toiletries. Really good location"

"Very welcoming and friendly atmosphere throughout our stay. Food presented in amazing style. Excellent staff (especially Katie ) in the restaurant. Aromatherapy massage was great! Would recommend."

"The hotel is located in the centre of Norwich next to the cathedral, everything is in walking distance. Our suite was located on the top floor via a small spiral staircase, ok for us but anyone with mobility issues would find it difficult. Bed and bathroom were comfortable with everything that we needed. The breakfast was varied with a lot to choose from but things were running out towards the end of service one day. The bar area was nice and service was great. Overall no complaints. "