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"Our floor was shut off so we had to go up a floor and then down the fire escape to get to our room! We had food in the hotel but the food took ages and our kids dessert came out after asking for it three times! In the room next door there was some much noise! Someone else had call security that came but instead of say that they heard them a came to see what was going on they told them someone had complained!! The guy in the room went mad and kept asking who complained!! My wife and children were in the room on their own at the time and felt unsafe. Overall it the worst stay I have ever had. When we left I did say to the receptionist who said that the manager my email me but I have heard nothing."

"Reasonably priced. Clean and tidy. WiFi great"

"Updated and clean hotel. Access to pool and gym limited in the evening. Sofa beds and beds were not that comfortable."

"Breakfast was great, very easy check in "

"The hotel was the perfect location for m weekend visit with family, and the view of the lake from my room was really charming. The staff were incredible friendly. Thank you for making my staff stress free. "

"Great breakfast, very friendly staff "

"We have stayed at this hotel 6 times previously, great for the Lingfield races. This occasion we got a first floor race course view close to the finishing post. Turned up 2 hours prior to normal check in time and was allowed to check in. Always find the staff here pleasant and helpful. After the race had drinks in the bar, good atmosphere. Room was great, lovely king size bed. Breakfast was great as usual but very busy at 0845. No shortage of either fresh fruit, cereals or hot full breakfast. Staff kept on top of this. We will use this hotel again."

"Excellent "

"Breakfast was good lots of choice staff and facilities great"