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"Poor resort services, especially concierge services"

"We booked the hotel coming off a cruise, needing to wait for 12 hours before our outbound flight and not wanting to wander around the city. Cost of room for the day was half what excursions were running, plus we could rest in A/C with TV and shower, etc. Although check in wasn't until 3 pm, the staff worked with us to get into the room by 11 a.m., so wait time wasn't terrible. My only issue is that restaurant ONLY serves the free breakfast for existing customers and there is no central coffee station in the lobby. However, there is a McDonalds directly behind the hotel (2-minute walk through courtyard, and a few other eatery's also nearby). Worked out well for our needs, and was very comfortable - no complaints - would stay again."

"A fine option if you’re not looking for anything fancy during your stay. Hotel was unable to provide steamer which was unfortunate as a lot of people travel to Hawaii for weddings. "

"This place truly has everything! It’s perfect for families with kids—friendly staff, excellent facilities, lots of activities, and clean, comfortable rooms. The dining credit per stay is a great bonus, and there are plenty of shops nearby. You don’t even need to leave the property to enjoy the peaceful beauty of Hawaii."

"Room was clean, but severely outdated. We were there for one night, breakfast buffet was included. Buffet was standard but fine. "

"Nice view and breakfast. Short walk to beach. Would definitely stay again. Cleaning staff missed our room one day and we had to get our own towels and toilet paper from the front desk. "

"Amazing hotel and it is centrally located, my family and i really enjoyed our vacation there!"

"Room was nice but no refrigerator or microwave in room which I think should be included."

"make sure that all the bottles are filled in the bathroom. There were four people in the front. I check out, but only two were helping and the room needs a slight update"