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everything was great ,in general , valet parking was fast & friendly, but when we arrived late & hungry we asked for nearest fast food place. they would not tell us there was a shopping center food court next door, only tried to steer us to fancy sit down restaurants
Excellent hotel with great facilities. Close to the beach, shops, restaurants and museums. Only negative comment is the pool is a little small.
As you would expect top class customer service at a truly stunning location. The only recommendations are: perhaps just go through the amenities with guests as we only found out about the adult pool on the day we were leaving. 2ndly as we were celebrating our 15th wedding anniversary, they did take ...
The room was comfortable and spotlessly clean. Staff are extremely polite and helpful. Would most definitely stay here again.
My only recommendation would be to book hotel based activities and restaurants in advance. We unfortunately missed out on dining and Aunt Annie's kids club for our 3 days stay. Pools were great, room was spacious aswell as the balcony.
The Aulani is up to par for Disney. The kids activities make it worth the stay. However, they staff did fail to provide some information about the Aunties' Beach House activities. They never provided a description of the activities listed daily. The Beach House staff were not always informed about ...
Room not available till 4:30 pm which is late for travelers coming from far.
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