Ratings based on 138 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2out of 5
by A verified traveller

An utter let-down

Posted 06-Sep-2016
Pros: The views were spectacular
Cons: Interior design. Cleanliness. Definitely needs new carpets.
Hotel is shabby and dirty. Will not stay again. We feel like we have been robbed. Overpriced.
4out of 5
by A verified traveller

Timing

Posted 26-Aug-2016
Pros: Cliff top location overlooking Robin Hoods Bay with excellent gardens.
Cons: Parking for motorcycles other than rough hard-core or grass.
Location: Spectacular location as long as you enjoy driving or walking.
Hotel and staff excellent and I'm sure it would have been even better if I had had the forethought of not travelling during the school holidays, my fault.
5out of 5
by A verified traveller from Northants

Nice Hotel great views across the bay

Posted 29-Jul-2016
Pros: Leisure Facilities, Views, Grounds, Quietness
Location: Not a lot nearby but nice if you want just a relaxing Holiday, need transport to go out of Hotel
Great few days relaxing and visiting Whitby and Scarborough and Goathland (Aidensfield) where Heartbeat series was filmed, caught steam train there to Pickering like old times when I was a child.
5out of 5
by A verified traveller from Huddersfield

A relaxing treat

Posted 04-Jul-2016
Pros: -old fashioned charm - politeness of staff - view from dining room - having a little indoor pool
Cons: - bed was too hard
Location: Very isolated, on the cliff. Great for walking
Good price for Friday night. Old fashioned charm (which I hope they don't change) Single room a good size with nice toiletries. Could see th sea when in bed! Only minor complaint was that, although bigger than a single which is good, the bed was a bit hard. Fantastic grounds: lovely gardens and views. Staff young,, polite and good at what they do. Nice little pool. Would love to come back and spend more time there.. Loved it!
1out of 5
by A verified traveller

Hotel lost booking, was full and manager absent.

Posted 03-Jul-2016
Appalling. Good location dreadfully handled. I booked 2 rooms more than a month ago. They had only put one room into their system. Manager was not on site. Staff refused to call manager back after he told them to send us to Scarborough and we had an alternative solution as they still had other guests not checked in. This means Expedia bookings were discriminated against.
5out of 5
by A verified traveller

This traveller left a rating score only Posted 12-Jun-2016 on Hotels
5out of 5
by A verified traveller from Sheffield

Location is perfect the best place on this coast !

Posted 07-Jun-2016
V chilled out, excellent location, oldy worldly hotel with excellent staff. Will be visiting again. Great location, you can chill out at the hotel or if you have a car get out and about to filingdales, robin hoods bay and Whitby only a short drive .
5out of 5
by A verified traveller from lincolnshire

Posted 24-May-2016
Pros: Everything from the location to the meals served
Cons: Not a criticism as I would return for another visit but some of the décor needs updating
Location: Great location Fantastic views Plenty of walks in the area and not far to scarborough or whitby
Nice hotel in a beautiful setting, with excellent views.Ideal if you enjoy walking and hotel is dog friendly
2out of 5
by Grant

Not worth the money

Posted 17-May-2016 on Hotels
Very dated rooms filled with cheap flat pack furniture. Grumpy staff. The bar food is quite poor. Overall it simply isn't worth the money
4out of 5
by A verified traveller

Posted 08-May-2016 on Hotels
We were evacuated from the building at 8.20 am following a fire alarm, apparently due to someone in the kitchen burning some toast, my wife was in the shower at the time!