Ratings based on 258 Verified Reviews

4.3 out of 5
90% of guests recommend
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Jan-2017
Couloir mal insonorisé qui pose problème la nuit .
5out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel to stay

Posted 27-Nov-2016
Friendly staff, from reception to room service. We also had food in the hotel which was lovely.
3out of 5
by A verified traveller from Portsmouth

noise

Posted 23-Nov-2016 on Hotels
I had an adjoining room and it was a noisy night. ordered room service but had to go to the bar to pay for it (no card reader) and took 2 hours to arrive.
2out of 5
by A verified traveller from Bristol

room 230

Posted 10-Nov-2016
Pros: nothing
Cons: staff on reception were in helpful
Location: I have stayed in various hotels in Wrexham and recommend either of the Premier inns before the Ramada
room 230 is opposite the plant room and is noisy all night. if your offered this room then ask for a altenative
3out of 5
by A verified traveller

Good room, hard sell on breakfast

Posted 07-Nov-2016 on Hotels
Very good room. Very big including a mini bar fridge which was nice to keep our bottles of water cool. Having sky tv was brilliant too. Few issues. 1. the shower had a really quite big leak when it was on. If the shower curtain hadn't been pulled then water would have gone everywhere!. 2. When we checked in we were not told where our room was or where the "spa and pool" were (we didn't even see the gym or pool as we had no idea where to go!). 3. There wasn't any heating in the room and it was quite chilly. 4. When we checked in the woman on reception was so focused on selling us breakfast in the morning. She even included if we didn't buy it then it would be even more to pay in the morning. Not good customer service. We didn't buy.
4out of 5
by A verified traveller

Convenient, clean and friendly staff on arrival.

Posted 31-Oct-2016 on Hotels
The hotel is nice enough and seems to be in a nice location, and the staff seemed friendly enough. Saturday night stay, booked at least 4 months in advance and got a 1st floor room directly above the function room which was hosting a disco for a function. Managed around 4 hours sleep (1am-5am) before our departure which wasn’t ideal, maybe when we checked in we could’ve been told about the noise expected or at least be moved to another room opposite end of the hotel block. Had people from the function congregating outside our room, and unfortunately they were smoking and the smoke was coming into the room, so much for no smoking regulations. Not the fault of the brand name of Ramada plaza hotels as I’ve had very good experiences of this hotel name in America, unfortunately just this hotel had this function going on and the staff didn’t warn us which makes me give this review as a negative. I won’t be using this hotel next year on my return.
3out of 5
by A verified traveller

Convenient for Glyndwr University Graduation.

Posted 28-Oct-2016 on Hotels
Breakfast was appalling.......... aaagh!!!!!
4out of 5
Recommended
for Everyone
by A verified traveller from n yorks

Customer service not great but room excellent

Posted 19-Oct-2016 on Ebookers
Pros: Room was great
Cons: Staff/ customer service
Handover of desk staff meant that I was stood waiting for 5minutes for someone to bother checking me in but other than that everything was fine and went smoothly. room was spotless and comfortable. just couldn't sleep despite the mattress being ok etc.
3out of 5
Recommended
for Everyone
by A verified traveller from london

Hotel of contrasts - fab and charming staff

Posted 18-Oct-2016 on Ebookers
Pros: The staff are delightful and the hotel has large rooms
Cons: The food was poor with over cooked pasta and jalapeño peppers which are not traditional in an arrabiata - the gym is tiny
The gym is tiny and there are no changing rooms for the spa; cig burns in the carpet and the cracked cup which wasn't changed indicates this was washed by hand in the bathroom and not adequately sterilised.
4out of 5
by A verified traveller

This traveller left a rating score only Posted 17-Oct-2016 on Hotels