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Featured image
Indoor pool
Indoor spa bath
Balcony
Terrace/patio

Guest reviews

4.4/5 Excellent
489 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet Friendly
  • Spa

Map

Explore the area

Popular LocationConwy Castle3 min drive
Popular LocationConwy Town Walls4 min drive
Popular LocationBodysgallen Hall4 min drive
AirportAnglesey (VLY)40 min drive

Choose dates to view prices

  • Executive Room, 1 Double Bed

    4.8/5 guest room rating

    Room amenities

    • 108 sq ft
    • River view
    • Sleeps 2
    • 1 Double Bed
    More detailsExecutive Room, 1 Double Bed
  • Classic Room

    5/5 guest room rating

    Room amenities

    • 86 sq ft
    • Sleeps 2
    • 1 Double Bed OR 1 Single Bed
    More detailsClassic Room
  • Suite, 1 King Bed

    5/5 guest room rating

    Room amenities

    • 129 sq ft
    • River view
    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed
  • Executive Twin Room

    Room amenities

    • 108 sq ft
    • River view
    • Sleeps 2
    • 1 King Bed
    More detailsExecutive Twin Room
  • Luxury Twin Room (Penthouse)

    Room amenities

    • 140 sq ft
    • River view
    • Sleeps 2
    • 1 King Bed
    More detailsLuxury Twin Room (Penthouse)
  • Luxury Twin Room (Suite)

    4/5 guest room rating

    Room amenities

    • 129 sq ft
    • River view
    • Sleeps 3
    • 1 King Bed
    More detailsLuxury Twin Room (Suite)
  • Luxury Double Room (Penthouse)

    Room amenities

    • 140 sq ft
    • River view
    • Sleeps 2
    • 1 King Bed
    More detailsLuxury Double Room (Penthouse)
  • Superior Double Room

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsSuperior Double Room
  • Superior Twin Room

    Room amenities

    • Sleeps 2
    • 2 Single Beds
    More detailsSuperior Twin Room
  • Superior Double Room

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsSuperior Double Room
  • Deluxe Double Room

    Room amenities

    • Sleeps 2
    • 1 Double Bed
    More detailsDeluxe Double Room

About this area

Conwy

Located in Conwy, Quay Hotel and Spa is in the historical district and on the waterfront. Llandudno West Shore Beach and Great Orme Country Park reflect the area's natural beauty and area attractions include Llandudno Swimming Centre and Llandudno Pier. Bodafon Farm Park and Conwy Water Gardens are also worth visiting. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.

Visit our Conwy travel guide
Map
Popular Location

What's nearby

  • Llandudno West Shore Beach - 17 min walk
  • Conwy Castle - 3 min drive
  • Conwy Town Walls - 4 min drive
  • Bodysgallen Hall - 4 min drive
  • Llandudno Swimming Centre - 6 min drive

Getting around

  • Conwy Deganwy Station - 7 min walk
  • Liverpool (LPL-John Lennon) - 72 min drive

Restaurants

  • Marina Restaurant — 1 min walk
  • The Terrace Bar — 1 min walk
  • Paysanne Restaurant - 7 min walk
  • The Tea Station - 7 min walk
  • Rozi's Tandoori - 7 min walk

About this property

Quay Hotel and Spa

4-star spa hotel near Conwy Castle
Along with a marina, this hotel has a full-service spa and a restaurant. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a fitness centre and a bar/lounge. All 74 rooms feature modern comforts such as flat-screen TVs with digital channels, along with free WiFi. Other amenities available to guests include 24-hour room service, Egyptian cotton sheets and coffee/tea makers.
Quay Hotel and Spa offers 74 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch Flat-screen televisions come with digital channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Marina Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Follows industry sanitisation guidelines of enhanced cleanliness
Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Protective shields in place at main contact areas
Contactless check-in

Safety measures

Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces

Food and drink

  • Free full breakfast
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Dry-cleaning service
  • Indoor pool

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English
  • French
  • Russian
  • Spanish

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Marina on site
  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in between 3:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 23 March 2020 to 15 July 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 25.00 per pet, per night
Dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day.

Payment types at the property

American ExpressMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: GBP 25.00 per pet, per night
  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Safety features at this property include a fire extinguisher and a smoke detector.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property; enhanced cleanliness; enhanced cleanliness.
  • Social distancing measures are in place; an acrylic shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.
  • Contactless check-in is available.
  • The property affirms that it adheres to the enhanced cleanliness sanitisation guidelines.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Hotel Conwy
Quay Hotel
Quay Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Frequently asked questions

Can I cancel my reservation for free at Quay Hotel and Spa and receive a full refund?
Yes, Quay Hotel and Spa offers free cancellation on select room rates, because flexibility matters! Please refer to Quay Hotel and Spa cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Quay Hotel and Spa?
As of 14 Jul 2020, prices found for a 1-night stay for 2 adults at Quay Hotel and Spa on 16 Jul 2020 start from £105, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this hotel have a pool?
Yes, this property has an indoor pool.
Is this property pet-friendly?
Yes, dogs are allowed at this property. There's a fee of GBP 25.00 per pet, per night.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to midnight. After-hours check-in is not available.
What time is check-out at this property?
Checkout is at 11 AM. Late checkout is available for GBP 20.00.
Where is this property located?
Situated on the riverwalk, this spa hotel is 0.9 mi (1.5 km) from Llandudno West Shore Beach and 1.7 mi (2.8 km) from Conwy Castle. Bodysgallen Hall and Conwy Town Walls are also within 2 miles (3 km). Conwy Deganwy Station is 7 minutes by foot and Llandudno Junction Station is 26 minutes.

Guest reviews

Overall score and ratings for Quay Hotel and Spa

4.4
Excellent
5 - Excellent
279
4 - Good
157
3 - Okay
35
2 - Mediocre
14
1 - Poor
4
4.6
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.4
Property condition

3/5

  • Liked: Cleanliness, property conditions & facilities

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip to Conwy

Excellent stay. Would definitely use this hotel again.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views from our balcony . . .

Had one night in a river view suite - very spacious but the dark furniture made the rooms quite gloomy. Lovely balcony with views over the tidal estuary of the River Conwy with Conwy Castle in the distance. Only downside to our 1st floor room is that you have to leave the building to get to the restaurant- only a short walk but it was lashing it down in the evening! Had a lovely evening meal with two choices for vegetarians. Breakfast was lovely and we had the nicest porridge we have ever had in a hotel. Did not Visit the Spa so cannot comment on this facility.

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Staff & service, room comfort
Pleasant stay overll

Stayed here on a number of occasions over the last 5 years but it's starting to look a bit like the rooms need a make-over. We found our suite was very roomy but couldn't get the Nespresso machine to work (even the maintenance man couldn't either), one of the dressing gowns was missing and there was quite a draught coming through the patio doors. Also, the carpet was a little frayed, the TV's weren't very good reception and the heated towel rail didn't work. When we checked-out, the restaurant bill was for 2 of everything so we had to argue that it was wrong before they amended it - our word v's theirs - but there's no way 2 people had 2 of every course plus 2 bottles of prosecco! We still love the hotel, as it holds many great memories for us, but there need a little more attention to details to justify the cost of staying here. We will be back - just hope they have improved for next time.

Stayed 1 night in Feb 2020

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in Feb 2020