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Quay Hotel and Spa

Photo gallery for Quay Hotel and Spa

Featured image
Indoor pool
Indoor spa bath
Balcony
Terrace/patio

Overview of Quay Hotel and Spa

Quay Hotel and Spa

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Pet-friendly
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Deganwy Quay, Conwy, Wales, LL31 9DJ

Explore the area

  • Popular LocationLlandudno West Shore Beach17 min walk
  • Popular LocationConwy Castle3 min drive
  • Popular LocationConwy Town Walls4 min drive
  • AirportAnglesey (VLY)40 min drive

Choose dates to view prices

About this area

Conwy

Located in Conwy, Quay Hotel and Spa is in the historical district and on the waterfront. Snowdonia National Park and Great Orme Country Park reflect the area's natural beauty and area attractions include Llandudno Swimming Centre and Llandudno Pier. Bodafon Farm Park and Conwy Water Gardens are also worth visiting. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and rock climbing nearby.

What's nearby

  • Llandudno West Shore Beach - 17 min walk
  • Conwy Castle - 3 min drive
  • Conwy Town Walls - 4 min drive
  • Bodysgallen Hall - 4 min drive
  • Conwy Sands - 7 min drive

Getting around

  • Deganwy Station - 7 min walk

Restaurants

  • Marina Restaurant — 1 min walk
  • The Terrace Bar — 1 min walk
  • Paysanne Restaurant - 7 min walk
  • Castle View - 11 min walk
  • The Press Room - 3 min drive

About this property

Quay Hotel and Spa

Romantic hotel with marina and full-service spa
Along with a marina, this hotel has a full-service spa and a restaurant. Free full breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include an indoor pool, a fitness centre and a bar/lounge. All 77 rooms feature modern comforts such as flat-screen TVs with digital channels, along with free WiFi. Other amenities available to guests include 24-hour room service, Egyptian cotton sheets and coffee makers.
Quay Hotel and Spa offers 77 forms of accommodation with laptop-compatible safes and complimentary bottles of water. Beds feature Egyptian cotton sheets and premium bedding. 32-inch Flat-screen televisions come with digital channels.

Bathrooms include baths or showers, bathrobes, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a sauna and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Marina Spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 7 AM–10 AM on weekdays and 8 AM–10:30 AM on weekends
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Luggage storage
  • Multilingual staff
  • Porter
  • Wedding services

Languages spoken

  • English
  • French
  • Russian
  • Spanish

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Marina on site
  • Terrace

Spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out fee: GBP 20.00

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk, key retrieval

Pets

Pets are allowed for an extra charge of GBP 25.00 per pet, per night
Dogs welcome
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 25.0 per day.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Pet fee: GBP 25.00 per pet, per night
  • Late check-out fee: GBP 20.00
  • Rollaway bed fee: GBP 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa, Mastercard and American Express; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section); guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility
Guests under 16 years old are not allowed in the spa

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Quay Conwy
Quay Hotel Spa
Quay Hotel Conwy
Quay Hotel and Spa Hotel
Quay Hotel and Spa Conwy
Quay Hotel and Spa Hotel Conwy

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 297 out of 530 reviews
5 - Excellent 56%
Rating 4 - Good. 168 out of 530 reviews
4 - Good 32%
Rating 3 - Okay. 45 out of 530 reviews
3 - Okay 8%
Rating 2 - Poor. 16 out of 530 reviews
2 - Poor 3%
Rating 1 - Terrible. 4 out of 530 reviews
1 - Terrible 1%

4.6/5

Cleanliness

4.4/5

Staff & service

4.1/5

Amenities

4.4/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I felt the staff was the best part of this hotel, yes they were busy, yes we had to wait a few minutes, now and again but they were brilliant
Stayed 2 nights in Sep 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly helpful staff local map would have been helpful great base for exploring North Wales within easy reach by car to Llandudno
Stayed 1 night in Aug 2021

4/5 Good

Travelled with pets, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The whole stay was pleasant, we chose this as it was dog friendly. We knew we couldn’t take the dog in the restaurant but we could take the dog in the lounge to eat and we were forgotten about twice, and had free Prosecco in the restaurant one evening as a sorry. Overall a great stay and friendly staff. I would go again.
Stayed 6 nights in Aug 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly polite staff; superb location on waterfront and the hotel was beautifully decorated. Food was very good. Spa treatment was excellent.
Stayed 2 nights in Aug 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 2 nights in Jul 2021