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"A great inn, in a good location. Staff were very friendly and the evening meal was excellent. The room was really nice with plenty of space, warm, clean and well equipped. Some noise carried through from other rooms but this wasn’t too much of a problem for our stay. Breakfast was ok but the full English breakfast fell a bit short of expectations. Overall would definitely recommend to stay at the Black Swan."

"Friendly, country hotel, slightly shabby in places and chic in others but charming and super staff who go out of their way to help. We enjoyed our stay, beds were very comfortable and spa good, but we could hear floor creaking from other rooms when people were moving around. "

"Great size room, very well appointed. A little noisy from the A66 early on. Staff were fantastic, very friendly and great service. Lovely hamper for breakfast "

"Great location. Friendly staff Excellent breakfast"

"All the staff were great really friendly and accommodating, rooms showing there age carpet wearing and bathroom small and tired"

"A picturesque location. The staff were very friendly. Dinner was exceptional (the burger being particularly great!). Breakfast was also very good and had a nice variety."

"The staff were excellent especially the young man who checked us in, served dinner and served at the bar. I didn’t sleep much at all the first night because of the very hard mattress but after I asked if we could have an extra duvet on the bed then the second night I slept much better. Breakfast was plentiful but the service was very slow. We had dinner here both evenings and it was ok but again the service was very slow. We would stay here again."

"Room was compact but comfortable, the bed especially comfortable. Best in room coffee ever! TV was impossible to sort out, HUGE but useless. A leak from toilet cabinet meant floor was wet most of the time, and was reported to manager, I'm sure it'll be fixed for next people. Pub is oozing with atmosphere, food is excellent. Staff are great. Somebody could pick up litter outside once in a while to improve the look."

"Beautiful property. Pulling in the drive is stunning. The interior is well decorated. The building itself is obviously older and it shows in certain areas: the toilet was unreliable, small cracks, bit of discolouration on tiles, and the pool floor isn’t sealed well so it has bumps and bounces. The room we booked for a family was perfect. The separation wall made the room feel much bigger and the kids loved having their own space. The TV selection was very basic and the TVs themselves were very slow. The staff were all wonderful and very helpful. I did have to ask a lot of questions as some information wasn’t given initially but it wasn’t too inconvenient. The swim times for children was a bit annoying because we had to plan our day around it but I understand why they’re in place. We just would have liked a bit more freedom to choose when we wanted to go rather than set times. The bed we had wasn’t super comfortable, the mattress slanted on the edge. The pillows desperately need an update. They were very flat and offered no support. However the kids single beds were comfortable for them. The restaurant menu looked good but was expensive so we chose to eat elsewhere. Except for dessert which we did get through room service. The sticky toffee pudding was top 3 best we ever had. The grounds are vast and great for a wander. Overall, good stay. We would stay again as the experience itself outweighed any issues we had."