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Reviews of Chicheley Hall

4 out of 5
Chicheley Hall
Chicheley Road, Newport Pagnell, England

Reviews

7.4

Good

Rating 10 - Excellent. 92 out of 287 reviews" "
Rating 8 - Good. 92 out of 287 reviews" "
Rating 6 - Okay. 49 out of 287 reviews" "
Rating 4 - Poor. 32 out of 287 reviews" "
Rating 2 - Terrible. 22 out of 287 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Manju

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Proximity to Chester Arms only real positive
I stay here for the proximity to the Chester Arms which is fantastic. It's probably not the staff's fault, as they've not been trained but they're just not welcoming. "How was your stay" is a pretty typical question when checking out, not once have been asked, barely a good morning. The rooms have cobwebs, plenty of lights don't work, the amount of limescale on the shower head was quite incredible. Beds are always comfortable and there is rarely anyone in the bar (including bar staff) so it's good for working. However the prices are not inline with the standard of the hotel - £12 for large glass of terrible wine. If you're going to stay, walk over to the Chester Arms and forget about the hotel!
Stayed 1 night in Jan 2024

2/10 Terrible

Victoria

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Terrible - not suitable for sleep or work
Checked In , ok on surface although took forever and they clearly were not organised. Dropped bag in room and meet some fellow colleagues for a drink in bar. No bar staff. Reception staff came to assist, which was kind considering no one around but she had no idea what a Pinot white wine was , or how to put through till nor actually how to do measure of gin. She would have been better looking for someone to help. We went out for dinner, the restaurant that we had booked as just , well they weren’t organised. After arriving back went to room. Well what I hadn’t noticed was just how much of a slant the whole room was on. I didn’t think an immediate problem just put it down to old building. But then I got into bed, well the bed has had no adjustments made so basically that is also on a slant , so much so that you actually roll. So between felling like you were going to roll of bed and the massive gaps in door frame allowing the light in the hallway which remains in all night - no sleep!! So I thought I’d turn a bad situation to my advantage and just sack of sleep and work ! That apparently is also not an option - no sockets anywhere that are accessible . I reported this first thing in the morning, I was told I’d get s call back. No call. I followed up again told I’d get a call. No call. I called again and was to email . I emailed . No reply , I have followed up twice now still no response other than it’s been passed on . Absolutely unacceptable . Never again
Stayed 1 night in Dec 2023

10/10 Excellent

Suresh

Stayed 1 night in Dec 2023
Response from Chicheley Reception on 18 Dec 2023
Thank you for your review, We hope to see you again soon. Have a very Merry Christmas and Happy New Year. All the best,Athina

4/10 Poor

TOM

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Chicheley Hall on 22 Nov 2023
Thank you for your feedback

8/10 Good

Andrew

Stayed 2 nights in Sep 2023
Response from Beverley on 3 Oct 2023
Thankyou for you feedback

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Strangely charged for breakfast even though it was included in the booking
Stayed 1 night in Sep 2023

8/10 Good

Priscilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very special place with an interesting history: the house and wings are set in lovely grounds that, to the Hotel's credit, are being very well maintained. It was a return visit for the two of us: we had spent time there when the estate was used by the Royal Society as an out of town Conference venue and meeting place. Lucky to have good weather we were well looked after and very happy to revisit Chicheley.
Stayed 2 nights in Sep 2023
Response from Beverley on 3 Oct 2023
Thankyou for you feedback.RegardsBeverley

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Character and Service
Booking for an overnight stay. Beautiful buildings and grounds. Favourite venue for weddings our stay was on a quieter day so time to appreciate the impressive ambience and history (most recently used during WW2 as a secret training camp for SOE agents). All practical aspects were fine. Free parking adjacent to our room. Check in easy. Double room on first floor big enough, quality bathroom, spotless. No aircon (well it is a Graded listed building) but the fan was OK. Breakfast (extra but good value) was fine. Everyone from reception onwards were really friendly and efficient. This is not a chain hotel but one with its idiosyncrasies/character. We loved it.
Stayed 1 night in Aug 2023
Response from Regards Victoria Reception Team on 29 Aug 2023
Hi Malcolm Thank You for your feedback.

6/10 Okay

Ali

Stayed 1 night in Aug 2023
Response from Emma on 22 Nov 2023
Hi AliThank you for your feedback.

10/10 Excellent

Matthew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Beverley on 6 Sept 2023
Thankyou for your rating. Much appreciated

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick Response to Request
On arrival I discovered my room had two problems...the folding blind did not function and the standard lamp did not go. I contacted the desk next morning and the repairman was there that afternoon & sorted both items quickly. Staff were friendly and helpful.
Stayed 3 nights in Aug 2023
Response from Beverley on 3 Oct 2023
Thankyou for your feeback.RegardsBeverley

8/10 Good

Brian

Stayed 1 night in Aug 2023
Response from Beverley on 18 Aug 2023
Hi BrianThankyou for your feedback.RegardsBeverley

6/10 Okay

Deborah

Liked: Cleanliness, property conditions & facilities
Beautiful hotel but has issues
Very limited lighting in room - 1 bedside lamp and 1 floor lamp, so it felt like sitting in a cave. On the first morning, I found the bathroom light did not work. I showered in near darkness. I reported this to reception as I left early in the morning, expecting it to be working on my return inthe evening. It was not. I returned to reception and was offered another room. I was instructed to pack and return to reception, which I did. They struggled to find me another room. I was then told they had managed to get the light working. I returned to my original room. The room was too hot and the window was difficult to access due to the TV and table being in the way. 1 member of staff was so unpleasant to me that another guest asked if I was okay. The member of staff then berated me for complaining. I tried to explain that I wasn't complaining. He completely humiliated me in front of a room full of guests. The building is beautiful, very clean. The food was lovely although I was informed I couldn't have food for two nights of my 5 night stay due to a wedding.
Stayed 5 nights in Aug 2023
Response from Regards Victoria Reception Team on 15 Aug 2023
Hi Deborah Thank you for your feedback. I will investigate your comments.

10/10 Excellent

Sharon

Stayed 2 nights in Jul 2023
Response from Beverley on 6 Aug 2023
Hi SharonThankyou for your feeback score.RegardsBeverley

8/10 Good

Paul

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Where is my invoice
Hotel was great but i am still waiting for the invoice to be emailed to me with the correct value as promised. I need this to claim back the expense from my company so it is of utmost importance.
Stayed 3 nights in Jul 2023
Response from Beverley on 24 Jul 2023
Hi Paul, Thank you for taking the time to leave your feedback. As discussed, please contact Expedia directly to obtain the final invoice as your payment went through the Agent directly. I hope this helps. We hope to welcome you back soon. Kind regards,Beverley

4/10 Poor

Dennis

Business traveller
Liked: Cleanliness
Noise isn't great
Very noisy room ... heavy doors banging all night .....
Stayed 4 nights in Jul 2023
Response from Beverley on 31 Jul 2023
Hi Dennis,Thankyou for your feedback. I will speak to our maintenance team to get this resolved.RegardsBeverley

4/10 Poor

Kenneth

Disliked: Staff & service
MK family visitor
Sitting in the bar in the evening never heard so much noise from the staff moving glasses around. Payed £160 for single room which was a disabled room. ( I’m not disabled ) breakfast not included. First morning no hot water, so cold shower. Spent the day with family and returned to hotel at 8:00. My room had not been cleaned and the bed in the same disarray as in the morning. Complained as was told it was my fault for not putting a sign on my door to clean it. Most hotels have a sign that says do not clean, who looks for a sign that says clean. Second morning another cold shower even after leaving the shower running for 10 minutes. Generally the hotel is tired and in need of a bit of TLC. The only good thing was the setting was good with lots of walks. In my opinion one of the worst hotels I’ve stayed in, Poor
Stayed 2 nights in Jun 2023
Response from Beverley on 31 Jul 2023
Hi Kenneth,Thankyou for your comments. I have spoken to the relevant departments regarding your concerns, and the issues have been resolved.RegardsBeverley

2/10 Terrible

Peter

Stayed 2 nights in Jun 2023
Response from Beverley on 31 Jul 2023
Hi Peter Thankyou for your feedback.RegardsBeverley

10/10 Excellent

Nikki

Stayed 1 night in Jun 2023
Response from Beverley on 22 Jul 2023
Thankyou Nikki for your feedback.

10/10 Excellent

mary

Stayed 2 nights in Jun 2023
Response from Beverley on 22 Jul 2023
Thankyou for your feedback.

6/10 Okay

marc

Stayed 1 night in Jun 2023
Response from Beverley on 22 Jul 2023
Thankyou for your feeback.

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional property & setting. we stayed in the Grade 1 North Wing so not as good as the main building but room was large enough & had lovely view. On downside beds were quite short, blinds were broken and of course no aircon Breakfast was relatively simple & 2nd day staff were overwhelmed - everything ran out & there were long waits. some items did not get replenished at all. we were offered a free drink at check out as there was recognition this had been a problem overall i would stay again for the beauty of the building & setting
Stayed 2 nights in Jun 2023
Response from Beverley on 22 Jul 2023
Thankyou Gillian for your feedback. I appreciate all your comments and will discuss all with the relevant departments.

10/10 Excellent

Liat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is so beautiful and well-kept, spotless and clean. It made us feel like members of the royal family :) We weren't expecting this, absolute treasure. The staff were so friendly and helpful. We had a great time.
Stayed 1 night in Jun 2023
Response from Beverley on 22 Jul 2023
Thankyou Liat for your wonderful comments. I am so pleased you had a great stay. Thankyou

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for Bedford/Milton Keynes. Lovely old Manor House with comfortable rooms and set in lovely gardens.
Stayed 2 nights in Jun 2023
Response from Beverley on 22 Jul 2023
Thankyou Stephen for your positive feedback.

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay
One night stay. Lovely period hotel and grounds. Room although on small side (single) was immaculate. Staff very professional and pleasant. Breakfast was excellent. Good value for money. Five sttar hotel at 3 star money
Stayed 1 night in Jun 2023
Response from Beverley on 22 Jul 2023
Thankyou Martin for your feedback. It is lovely to have such positive comments.

6/10 Okay

Andrew

Stayed 1 night in Jun 2023
Response from Beverley on 22 Jul 2023
Thankyou for your feedback.

4/10 Poor

Gwen

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Beverley on 22 Jul 2023
Thankyou for your feedback.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely venue
A hidden gem! Excellent value for money in a grand location.
Stayed 1 night in May 2023
Response from Beverley on 22 Jul 2023
Thankyou so much for your feedback. Glad you enjoyed your stay with us.

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stop there again.
Nice old venue. Well kept extensive grounds. Main reception entrance could do with a re paint. Looked a little unloved. Reception staff friendly and helpful as were all staff we encountered. Room was spacious once we found it. No numbers but names for each room and when your room doesn't have a name outside it is amusing but difficult to find. Other than that a great pleasant place to stay.
Stayed 1 night in May 2023
Response from Victoria on 17 Aug 2023
Hi StephenThank you for your feedback. I will investigate your comments. Regards Victoria

8/10 Good

Verified traveller

Stayed 1 night in May 2023

2/10 Terrible

Stephen

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Daniel

Liked: Cleanliness
Disliked: Staff & service
Generally it was a lack of experienced staff and customer service that was the issue, especially given the relatively high price of food and drinks. No draught beer, and £6 for a bottle of beer was expensive. Moving around of furniture whilst we were eating an evening meal was inconsiderate. The grounds and building are lovely, the experience could have been so much better with little additional cost to the hotel. No bottled water in the room is just a basic fail.
Stayed 1 night in May 2023
Response from Beverley on 17 May 2023
Thankyou for your feedback. I have taken onboard all and addressed accordingly. I would like to offer you a complimentary bottle of wine upon your return to Chicheley Hall. Please contact me directly to arrange this.Kindest RegardsBeverley

4/10 Poor

Louise

Stayed 1 night in May 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely grounds with peacocks and very comfortable rooms and clean. Have stayed before and will stay again.
Stayed 1 night in May 2023
Response from Victoria on 17 Aug 2023
Hi Claire Thank you for your feedback. Regards Victoria

2/10 Terrible

S

Stayed 2 nights in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Chicheley Hall stay
Lovely property and grounds, friendly staff, great breakfast
Stayed 1 night in Apr 2023
Response from Victoria on 17 Aug 2023
Hi Thank you for your feedback.Regards Victoria

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an overnight business trip and all I expected it to be.
Stayed 1 night in Mar 2023
Response from Victoria on 17 Aug 2023
Hi DavidThank you for your feedback.Regards Victoria

6/10 Okay

Peter

Liked: Cleanliness
Stayed 2 nights in Mar 2023

10/10 Excellent

Fiona

Stayed 1 night in Mar 2023

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Samantha

Stayed 1 night in Jan 2023
Response from Reception Chicheley on 14 Feb 2023
Thank you for choosing Chichely Hall and we hope to see you again soon.Chicheley Team

6/10 Okay

Nancie

Liked: Cleanliness, staff & service
Disliked: Room comfort
Very cold between rooms and very small bedroom and bed probably maids quarters in past
Stayed 1 night in Jan 2023
Response from Victoria on 17 Aug 2023
Hi Nancie Thank you for your feedback. I will investigate your comments. Regards Victoria

10/10 Excellent

Claire

Stayed 1 night in Jan 2023
Response from Reception Chicheley on 14 Feb 2023
Thank you for choosing Chichely and we hope to you again soon.Chicheley Team

10/10 Excellent

Taura

Liked: Staff & service, property conditions & facilities, room comfort
Stay one night for the birthday
It was excellent stay, tidy room,but need more cleaning in the bathroom. Great bar and spacious area. We had dinner, unfortunately just waiting so long. Friendly personal. Thank you, great get away.
Stayed 1 night in Dec 2022
Response from Reception Chicheley on 14 Feb 2023
Thank you for choosing Chichely and we hope to see you again soon.Chicheley Team

8/10 Good

Simon

Liked: Cleanliness, staff & service
An OK stay but underwhelmed
Good location for access to MK area. Impressive building and grounds. Room was OK but a bit basic. Small TV with poor signal, basic bathroom and quite a lot of noise from rooms above (my room was ground level). Hotel has lots of potential but is in need of renovation. Room didn’t match the grandiose of the building. Overall, an OK stay and reasonable value for money but a bit underwhelming.
Stayed 1 night in Dec 2022
Response from Victoria on 17 Aug 2023
Hi Simon Thank you for your feedback. I will investigate your comments. Regards Victoria

8/10 Good

Roger, LONDON

Travelled with family
Liked: Cleanliness
Pleasant accommodation but menu offering disappointing.Heavy reliance on casual staff evident in service.
Response from Victoria on 17 Aug 2023
Hi StephenThank you for your feedback. I will investigate your comments. Regards Victoria

8/10 Good

Andy

Stayed 1 night in Dec 2022
Response from Reception Team on 14 Feb 2023
Thank you for choosing Chicheley and we hope to see you again soon.Chicheley Team

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Cleanliness, staff & service
Okay hotel with lots of potential
Beautiful location, grounds and building with stunning features. Many of the staff appeared to be new and did not have enough experience yet to provide a service good enough to make me want to return. The room I was in (17) had nowhere to hang any clothes, not even a hook on the back of the door. The blind in the bathroom was heavily stained with all manner of substances along with dried dead flies. Overall the room looked nice and a few simple changes would make this hotel a brilliant place to stay.
Stayed 1 night in Dec 2022