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"I had completed the online check-in process the previous evening, and my booking had been confirmed. This stay was not a routine reservation; it was carefully planned to celebrate my husband’s birthday, for which he had travelled from London. Being informed of the cancellation less than one hour before our arrival is completely unacceptable and has caused significant disruption. The manner in which this situation has been handled strikes me as highly unprofessional. A cancellation at such short notice, despite prior confirmation and completed check-in, suggests a serious failure in your booking management. It is difficult not to conclude that the hotel may have overbooked and attempted to justify this with an inadequate explanation."

"Older but well kept, helpful staff."

"Gorgeous old hotel in a fabulous location, central Shrewsbury. Parking only £5 per day. Comfy bed, great shower. Rooms a little tired but would definitely stay at The Lion again!"

"Didn’t have breakfast at the hotel, the room was very clean and staff were very friendly. Parking was easy "

"Really lovely hotel. Staff could not be more helpful. Excellent food"

"Lovely place to stay staff very friendly and food was delicious room basic but very nice just what we needed for a few days away will definitely return"

"Great place to stay . Good accommodation and lovely food. The staff were very nice and customer friendly."

"Excellent service"

"Could be more access friendly. Doors were a challenge if you have crutches or wheelchair. However, staff were very accommodating. The stay exceeded our expectations, we shall return."