Ratings based on 288 Verified Reviews

4.4 out of 5
87% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Lovely hotel right next to the beach

Posted 07-May-2017
Pros: See above
Cons: Hot water and the jets in the men's jacuzzi need to be stronger.
Location: Nice spot just by the beach and not far away from all the key landmarks in Mumbai.
Wonderful hotel where your every need is catered for. Great selection of restaurants to choose from as well; the food was excellent. Only slight cricism is the fact that it took ages for hot water to come through the bathroom sink tap. The staff were always so helpful and great to interact with. Loved the pool outside with the jets.
Comment from Hotel Management
08-May-2017 by pav, Hotel Management
Dear Guest, We appreciate feedback from our guests. We are pleased to know that you had a good time in our hotel. We will be happy to see you soon again in our hotel. Kindly Regards Pavithran Nambiar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel convenient to all amenities

Posted 07-May-2017
The hotel is within vincity of all amenities and attractions.
Comment from Hotel Management
08-May-2017 by pav, Hotel Management
Dear Guest, Very much appreciate you posting a review on Expedia. We are pleased to know that you liked the location of our hotel and had a good time. We look forward to welcome you to the hotel and I am sure you will have a wonderful time as always Kind Regards, Pavithran Nambiar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Welcoming hotel

Posted 16-Apr-2017
From the moment we entered, staff were courteous and willing to helo. Check in were very helpful and even upgraded both rooms on our reservation. Breakfast has a wide selection as well as dinner with a choice if 4 restaurants! Definitely recommend!
Comment from Hotel Management
08-May-2017 by pav, Hotel Management
Dear Guest, Positive feedback from our regular guests is what keeps me and my team motivated to give our best. You are very valuable to us and I am glad that you are consistently happy with the service and the product. We look forward to welcome you to the hotel and I am sure you will have a wonderful time as always Kind Regards, Pavithran Nambiar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from PA, USA

Nice hotel close to beach that is hard to get to

Posted 09-Apr-2017
Pros: Neat, clean, close to good restaurants and airport
Cons: Prices for everything seem to be much on the higher side
Location: Juhu beach, restaurants, theatre
This is a nice 5 star hotel that is right on Juhu beach. However, you can not get to the beach from the hotel, I guess due to security reasons. Either you have to walk on a busy street for 10 minutes or take a shuttle.
Comment from Hotel Management
08-May-2017 by pav, Hotel Management
Dear Guest, Positive feedback from our regular guests is what keeps me and my team motivated to give our best. You are very valuable to us and I am glad that you are consistently happy with the service and the product. We look forward to welcome you to the hotel and I am sure you will have a wonderful time as always Kind Regards, Pavithran Nambiar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Peace and Tranquility in a manic city.

Posted 07-Apr-2017
Pros: The general ambience of tranquility coupled with the luxurious surroundings and outstanding customer service.
Cons: The Shampoo and shower gel in the shower was half empty on arrival. Not what I expect from a five star hotel - someone elses left overs!
Location: We used this hotel as a relaxing few days by the beach, we did however travel to the Ghandi National Park from here.
J. W. Marriott Juhu Beach is one of the nicest 5 Star hotels I have ever stayed in. It provided much needed peace and tranquility after spending three days around Mumbai. The gardens and Pool area are outstanding;- with statues, fish ponds and relaxing seating areas all adding to the experience.
Comment from Hotel Management
08-May-2017 by pav, Hotel Management
Dear Guest, Positive feedback from our regular guests is what keeps me and my team motivated to give our best. You are very valuable to us and I am glad that you are consistently happy with the service and the product. We are pleased to know that you enjoyed your stay in our hotel. We look forward to welcome you to the hotel and I am sure you will have a wonderful time as always Kind Regards, Pavithran Nambiar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from dundee scotland

Posted 07-Apr-2017
Always wiling to help. Even provided us with a dvd player . Great thing is the room plugs are suitable for usa/ Europe and UK so no fiddling about with adapter. Gym and spa excellent. Breakfast superb and they will advise on local foods .
Comment from Hotel Management
08-May-2017 by pav, Hotel Management
Dear Guest, Positive feedback from our regular guests is what keeps me and my team motivated to give our best. You are very valuable to us and I am glad that you are consistently happy with the service and the product. We look forward to welcome you to the hotel and I am sure you will have a wonderful time as always Kind Regards, Pavithran Nambiar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Best Hotel in Mumbai hands down!

Posted 02-Apr-2017
Pros: Location, service, food, comfy rooms, huge menu, staff and chefs went out their way to make us entirely comfy and we enjoyed the club lounge
Cons: not much really.
Location: Shopping, night life, the beach, awesome restaurants and shopping shopping shopping for the wife's :)
This was my 3rd stay at the JW Marriot in Juhu. Absolutely lovely - New school Royalty hotel. If you stay here once, you won't want to stay elsewhere. Only shoe shiners in Colaba. Its central to most the wive's favourite shopping districts and the treatment is on par with Royal from the moment they fetch you from the Airport till the time the drop you back off. The club lounge access is a must (an extra charge per night with the room but well worth it). The restaurants and facilities are 1st class and dishes served out are delicious, cant get enough. The chef's have also made it a point to ensure they chatted to us and taken care of all requests. The Rooms are comfy and clean and this is a proper 5 star hotel in Mumbai unlike other old poser's esp those in Colaba etc where shoe shiners are. Steer clear if you have the means to, and stay here. If you have quick transits to other areas, we highly recommend the JW Marriot SAHAR Airport hotel which is a new school proper 5 star and we thoroughly enjoyed it all round as well. You won't go wrong with these 2 JW Marriots in Mumbai - Rashin Maharaj
5 out of 5
Recommended
for Everyone
by A verified traveller from NY

Great hotel

Posted 20-Mar-2017
I Think the best part of this hotel is the staff from the guys who open the door the guys who checks in to the wonderful room service staff.
Comment from Hotel Management
08-May-2017 by Pav, Hotel Management
Dear Guest, Thank you for your positive feedback as it keeps me and my team motivated to give our best. You are very valuable to us and I am glad that you are consistently happy with the service and the product. We look forward to welcome you to the hotel and I am sure you will have a wonderful time as always Kind Regards, Pavithran Nambiar General Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Kindest staff

Posted 04-Mar-2017
Staying there every time I'm in Mumbai , great staff feels like home away from home
4 out of 5
by Nayna

This traveller left a rating score only Posted 12-Feb-2017 on Hotels