Ratings based on 190 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
92% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveller from London UK

Best location and services

Posted 26-Jan-2016
Our fifth visit and are very happy with the quality of services and food provided
1 out of 5
by A verified traveller from London

Tiny rooms considering I had a deluxe room.

Posted 13-Jan-2016
Pros: Nothing.
Cons: Update the whole hotel! Make sure there are enough staff at reception. Make sure guests do not get disturbed by noises in the middle of the night.
Location: On the beach
Long queues when I checked in. Had to wait over half an hour before I was seen.They never disappeared throughout my stay. Musty smell in corridors. Carpets need changing. Noise level very high all night. Had to complain 3 nights in a row! Only good thing was the pool area.
4 out of 5
by A verified traveller from SOUTH AFRICA

Well positioned but tired hotel

Posted 11-Jan-2016
Stayed in the busiest week around New Year. Hotel was very busy and service was impersonal. Breakfast was noisy. Had to queue for a table. Large buffet available but not five star standards of presentation and attention to detail. Rest of furnishings in hotel are worn and need an upgrade. Lots of pigeons in pool area that leave feathers all over, very unappealing.
4 out of 5
Recommended
for Everyone
by A verified traveller from London

Beach was disappointing, pool/spa area was great

Posted 11-Jan-2016
Pros: Spacious public areas Air con in corridors too cool, felt cold cold
Cons: See above
Location: Bollywood tour good
Slightly understaffed in the breakfast area and the fourth floor lounge
5 out of 5
Recommended
for Everyone
by A verified traveller from London

Amazing hotel facing on to Juhu beach

Posted 28-Dec-2015
Pros: It is in a convenient location on the beach and not too far from the airports
Had another amazing stay at this hotel after 5 years, and nothing has changed thankfully. The buffet breakfast is a great investment to start off your day well. Overlooking the beach and with all the great dining options. Booked an executive room which had complimentary access to the lounge for afternoon teas, snacks and refreshments throughout the stay. Staff are really helpful and polite. When in Mumbai I always stay here.
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel with beach view

Posted 09-Dec-2015
Pros: Nice location and proximity to restaurants, shopping malls.
Location: Nice location and proximity to restaurants, shopping malls.
Nice hotel. Nice staff. Excellent ambience. ------------------------------------------------------------------------------------------------------------------------
3 out of 5
Recommended
for Everyone
by A verified traveller from coventry uk

Dissapointment

Posted 01-Dec-2015
Pros: We are regulars there
Cons: Daily check up and maintenance
Location: Lots
The hotel did not send transport to pick us up,mini bar fridge was not working,hot water in the shower was not available
Comment from Hotel Management
08-Dec-2015 by Pavithran Nambiar, Hotel Management
Dear Guest, Thank you for your feedback regarding your recent experience. We have noted your comments and would like to apologize for the inconvenience caused to you. We will look into the matter and would like to assure you of our best services always. We hope that you will give us another opportunity to serve you better. We look forward to welcoming you again. Best Regards Pavithran Nambiar General Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Simply Great overall

Posted 17-Nov-2015
Had a wonderful time at a world class hotel. Great location, speedy check in and out, wonderful service in Mezo Mezo and Lotus cafe, great pool n gym... A must stay in Mumbai
Comment from Hotel Management
08-Dec-2015 by Pavithran Nambiar, Hotel Management
Dear Guest, Thank you for sharing your feedback. Our first priority are our guests and I am glad to note that we met your expectations. It is great to note that the team and the Chefs are offering a great service and food quality to guests. I look forward to welcome you back to our hotel. With best regards Pavithran Nambiar General Manager
4 out of 5
Recommended
for Business Travellers
by Meher from Los Angeles

Overall a pleasant stay

Posted 06-Nov-2015 on Hotels
Hotel staff was excellent. The room was small, awkwardly shaped and dimly lit. The breakfast was very good but the food in the executive lounge was not.
Comment from Hotel Management
09-Dec-2015 by Pavithran Nambiar, Hotel Management
Dear Guest, Thank you for sharing your feedback. Our first priority are our guests and I am glad to note that we met your expectations. It is great to note that the team and the Chefs are offering a great service and food quality to guests. I look forward to welcome you back to our hotel. With best regards Pavithran Nambiar General Manager
Comment from Hotel Management
08-Dec-2015 by Pavithran Nambiar, Hotel Management
Dear Guest, Thank you for sharing your feedback. Our first priority are our guests and I am glad to note that we met your expectations. It is great to note that the team and the Chefs are offering a great service and food quality to guests. We have taken you comments into consideration and will ensure that we action them along with the team. I look forward to welcome you back to our hotel. With best regards Pavithran Nambiar General Manager
4 out of 5
Recommended
for Business Travellers
by CHANGSOO

Posted 06-Nov-2015 on Hotels
Comment from Hotel Management
09-Dec-2015 by Pavithran Nambiar, Hotel Management
Dear Guest, Thank you for sharing your feedback. Our first priority are our guests and I am glad to note that we met your expectations. It is great to note that the team and the Chefs are offering a great service and food quality to guests. I look forward to welcome you back to our hotel. With best regards Pavithran Nambiar General Manager
Comment from Hotel Management
08-Dec-2015 by Pavithran Nambiar, Hotel Management
Dear Guest, Thank you for sharing your feedback. Our first priority are our guests and I am glad to note that we met your expectations. I look forward to welcome you back to our hotel. With best regards Pavithran Nambiar General Manager