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"Getting around the property and the shopping center was convenient with the buses provided by the hotel. Lots of washers in the laundry area. I love the individual cabins scattered around the property. Makes it feel like you're in the woods. Great place for families!"

"Big rooms. Clean and modern. Great staff at the front desk"

"Staffs very friendly and helpful, room are clean, breakfast was excellent, nearby shops just 2 minutes away."

"Every time we come to Karuizawa, we stay in this hotel because it is convenient for us to go anywhere."

"The most beautiful hotel that we have ever stayed !!!!! We experienced a great moment there. Thank you very much !! I appreciate it. I will definitely come back again."

"Brand new, beautifully clean, fantastic staff. In a wonderful forest location and one of the best buffet breakfasts we’ve had."

"Great friendly place "

"What a beautiful hotel with nice location near the forests! Amazing staff which are always so friendly and helpful! While the Onsen are a great endind for each day! "

"This hotel is a hidden gem with helpful and friendly staff. Feels like a b&b with cooked breakfast, games area for adults and kids. The staff went above and beyond - helping us with transport to our next destination, making calls (in Japanese) and driving us to our shuttle connection. Rooms were comfortable and warm. It’s about 10mins from the town centre but they do offer pick up and drop offs from the train, and it makes it quiet and peaceful. Highly recommend! "