Title: Karuizawa Prince Hotel West Reviews, Deals & Photos 2025 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Karuizawa Prince Hotel West Slopeside fun with 3 restaurants and golf course ![Hot springs](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/29896530.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Hot springs](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/41feb8dc.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 restaurants, breakfast, lunch, dinner served; Japanese cuisine ](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/1223e49b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 restaurants, breakfast, lunch, dinner served; Japanese cuisine ](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/e9c269bd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 restaurants, breakfast, lunch, dinner served; Japanese cuisine ](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/427ee42d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Karuizawa Prince Hotel West, set in natural mountain beauty, offers an indoor mineral hot spring and ski-in/ski-out access. Guests can dine at three restaurants, work out in the gym, or enjoy outdoor activities like ziplining and mountain biking in the area. 8.6 Excellent ## Popular amenities - Parking available - Gym - 24/7 front desk - Housekeeping - Laundry - Free WiFi £202 30 Sept - 1 Oct ## Room options ### Check availability for these dates # Tonight [Sept 16 - Sept 17](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=2851017&PinnedHotelID=2851017&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-16&endDate=2025-09-17&selected=2851017&PinnedHotelID=2851017&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sept 17 - Sept 18](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=2851017&PinnedHotelID=2851017&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-17&endDate=2025-09-18&selected=2851017&PinnedHotelID=2851017&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Sept 19 - Sept 21](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=2851017&PinnedHotelID=2851017&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-19&endDate=2025-09-21&selected=2851017&PinnedHotelID=2851017&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Sept 26 - Sept 28](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=2851017&PinnedHotelID=2851017&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2025-09-26&endDate=2025-09-28&selected=2851017&PinnedHotelID=2851017&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 22 of 22 rooms ![LCD TV](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/4b67d4bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### West Cottage TypeE(Non-Smoking) ### Highlights Air conditioning Heating Free cots/infant beds Fridge LCD TV Free extra futon mattress Blackout curtains 2 bedrooms - 807 sq ft - 2 bedrooms - Mountain view - Sleeps 6 - 6 Single Beds ![LCD TV](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/4b67d4bf.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### West Cottage TypeE(Smoking) 9.0 Wonderful 2 reviews ### Highlights Air conditioning Heating Free cots/infant beds Fridge LCD TV Free extra futon mattress Blackout curtains 2 bedrooms - 807 sq ft - 2 bedrooms - Mountain view - Sleeps 6 - 6 Single Beds ![View from room](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/5dd785c7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### West Wing Twin Room(Non-Smoking) 8.8 Excellent 18 reviews ### Highlights Air conditioning Heating Free cots/infant beds Fridge LCD TV Blackout curtains Down duvet Free extra futon mattress - 258 sq ft - Sleeps 2 - 2 Single Beds ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/22467087.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### West Cottage TypeA(Smoking) ### Highlights Heating Free cots/infant beds Fridge LCD TV Free extra futon mattress Blackout curtains 2 bedrooms Down duvet - 506 sq ft - 2 bedrooms - Mountain view - Sleeps 4 - 4 Single Beds ![Deluxe Terrace Twin Room(Non-Smoking) | Property amenity](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/2a3ffea9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Terrace Twin Room(Non-Smoking) 9.4 Exceptional 6 reviews ### Highlights Terrace Air conditioning Heating Free cots/infant beds Fridge LCD TV Blackout curtains Down duvet - 258 sq ft - Sleeps 4 - 2 Single Beds ![LCD TV](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/0678bda9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### West Cottage Type D(Smoking) ### Highlights Air conditioning Heating Free cots/infant beds Fridge LCD TV Free extra futon mattress Blackout curtains 2 bedrooms - 2 bedrooms - Mountain view - Sleeps 4 - 4 Single Beds ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/22467087.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### West Cottage TypeA(Non-Smoking) ### Highlights Heating Free cots/infant beds Fridge LCD TV Free extra futon mattress Blackout curtains 2 bedrooms Down duvet - 506 sq ft - 2 bedrooms - Mountain view - Sleeps 4 - 4 Single Beds ![LCD TV](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/0678bda9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### West Cottage Type D(Non-Smoking) 8.0 Very good 3 reviews ### Highlights Air conditioning Heating Free cots/infant beds Fridge LCD TV Free extra futon mattress Blackout curtains 2 bedrooms - 2 bedrooms - Mountain view - Sleeps 4 - 4 Single Beds ![Property amenity](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/371544e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### West Cottage TypeF(Non-Smoking) 9.4 Exceptional 3 reviews ### Highlights Air conditioning Heating Free cots/infant beds Fridge LCD TV Free extra futon mattress Blackout curtains 4 bedrooms - 1023 sq ft - 4 bedrooms - Mountain view - Sleeps 8 - 8 Single Beds ![Property amenity](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/371544e9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### West Cottage TypeF(Smoking) ### Highlights Air conditioning Heating Free cots/infant beds Fridge LCD TV Free extra futon mattress Blackout curtains 4 bedrooms - 1023 sq ft - 4 bedrooms - Mountain view - Sleeps 8 - 8 Single Beds ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/e9f94fc6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Terrace Twin Room - Sleeps 4 ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/e505f198.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Cottage Type D Non Smoking - Sleeps 4 ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/d6f49d83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Cottage Type A Non Smoking - Sleeps 4 ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/0168e0de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Cottage Type E Smoking - Sleeps 6 ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/c3d10151.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Cottage Type E Non Smoking - Sleeps 6 ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/99d7b9a7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### West Wing Twin Room Non Smoking - Sleeps 3 ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/cf7af3b5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Cottage Type D Smoking - Sleeps 4 ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/f5e04ceb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Cottage Type F Smoking - Sleeps 8 ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/ae48be90.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Cottage Type F Non Smoking - Sleeps 8 ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/d6f49d83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Cottage Type A Smoking - Sleeps 4 ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/47e0cf07.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Run Of House - Sleeps 2 ![2 bedrooms, down duvets, in-room safe, desk](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/0af6d198.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKaruizawa-Hotels-Karuizawa-Prince-Hotel-West.h2851017.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKaruizawa-Hotels-Karuizawa-Prince-Hotel-West.h2851017.Hotel-Information) ## About the area Located in Karuizawa, Karuizawa Prince Hotel West is connected to a shopping centre. Karuizawa Prince Shopping Plaza and Old Karuizawa Ginza Street are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Karuizawa Lake Garden and Mount Asama. Karuizawa Prince Hotel Ski Resort and Harnile Terrace are two other places to visit that come recommended. Make sure you don't miss outdoor adventures like horse riding and hiking/biking trails. [Visit our Karuizawa travel guide](https://www.expedia.co.uk/Karuizawa.dx6157006) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.33610%2C138.63255&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Iz2T9rDWDEQ0FQjnABY7k8OjbmI=) 1016-87 Karuizawa, Karuizawa, Nagano-ken, 389-0193 ### What's nearby - Karuizawa Prince Shopping Plaza - 5 min walk - 0.3 miles - Karuizawa Prince Hotel Ski Resort - 9 min walk - 0.5 miles - Old Karuizawa Ginza Street - 3 min drive - 1.7 miles - Karuizawa Kogen Church - 8 min drive - 3.9 miles - Hoshino Onsen Hot Spring - 8 min drive - 4.1 miles ### Getting around - Karuizawa Station - 13 min walk - Tokyo (HND-Haneda) - 165 min drive ### Restaurants - ‪軽井沢 味の街 - ‬13 min walk - ‪Tully's Coffee - ‬9 min walk - ‪軽井沢フラットブレッズ - ‬12 min walk - ‪All Day Dining Primrose - ‬16 min walk - ‪L'ATELIER de Cafe & Deli - ‬12 min walk ## About this property ### Karuizawa Prince Hotel West Upscale hotel near Karuizawa Prince Shopping Plaza Located close to Karuizawa Prince Hotel Ski Resort and Old Karuizawa Ginza Street, Karuizawa Prince Hotel West provides a golf course, a bowling alley and an indoor mineral hot spring (onsen). Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, ski passes and ski equipment hire. For some rest and relaxation, visit the hot springs. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and Japanese cuisine. Enjoy the gym, as well as activities, such as ziplining, mountain biking and snowboarding. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a corner/local shop and shopping on-site. You'll also enjoy perks such as: - A free local area shuttle, bike hire and hot springs on-site - 10 outdoor tennis courts, self-parking (surcharge) and a ballroom - ATM/banking services, a porter/bellboy and a banquet hall - Guest reviews speak highly of the helpful staff and proximity to shopping Room features All 430 rooms include comforts such as free WiFi and safes. More amenities include: - Down duvets, free extra futons and free cots/infant beds - Deep-soaking baths, toilets with electronic bidets and free toiletries - Fridges, electric kettles and heating ## Property amenities ### Internet - Available in all rooms: Free WiFi - In-room WiFi speed: 25+ Mbps - Available in some public areas: Free WiFi ### Parking and transport - Free area shuttle - Free shopping centre shuttle - Parking on site (JPY 1,000 per night) ### Food and drink - 3 restaurants ### Restaurants on site - ALL DAY DINING LOUNGE/BAR - 中国料理 桃李 - 日本料理 からまつ ### Things to do - 10 outdoor tennis courts - 9-hole golf course - Bicycle rentals - Bowling alley - Gym - Hot spring - Mountain biking - Shopping - Ski equipment rentals - Ski lessons - Ski passes - Ski storage - Ski-in/ski-out access - Snowboarding - Ziplining ### Family friendly - Bowling alley - Free area shuttle - Grocery/convenience store - In-room cot - In-room refrigerator - Laundry facilities ### Conveniences - 24-hour front desk - ATM - Grocery/convenience store - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Wedding services ### Business services - 24-hour business centre - 41,667 square feet of conference space - Meeting rooms ### Outdoors - Garden ### Spa - Hot spring - Hot springs open from 6:00 AM - 10:30 PM - Public indoor mineral hot springs (onsen) ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Lift - Wheelchair accessible (may have limitations) ### More - 1 building - 3 floors - Ballroom - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Down comforter - Free cot - Free extra futon ### Bathroom - Bidet - Deep soaking bathtub - Free toiletries - Hair dryer - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - 20-inch LCD TV ### Food and drink - Electric kettle - Refrigerator ### More - Desk - Heating - Iron/ironing board on request - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; check-in end time: 11 PM Late check-in subject to availability ### Check-out Check-out before 11 AM ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation If you are planning to arrive after 11 AM please contact the property in advance using the information on the booking confirmation For any questions, please contact the property using the information on the booking confirmation Guests with Half Board plans must book meals in advance. Dinner reservations are required in all restaurants. Also, guests who book half board rates must arrive prior to 8 PM to receive dinner. Room names indicate varying check-in and check-out times, which override posted check-in and check-out hours. Smoking preference requests cannot be accommodated for Run of the House bookings. This property charges a hot spring entrance fee of JPY 2,000 for adults, and JPY 1,850 for children ages 3-12 (no fee for children under 3) for guests booked in West Cottage room types. Guests in these room types may access the hot springs from 6 AM to 7 PM, daily. ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome 2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available. Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### Optional extras - Self-parking fee: JPY 1000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Additional fees may apply to children up to age 6 using existing bedding for items such as meals and will be collected directly at the property per child, per night. If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Hot springs access available from 6:00 AM to 10:30 PM The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities ### Property is also known as Hotel Karuizawa Karuizawa Hotel Karuizawa Prince Karuizawa Prince Hotel Prince Hotel Karuizawa Prince Karuizawa Prince Karuizawa Hotel Karuizawa-Machi Prince Hotel Prince Hotel Karuizawa Machi Prince Hotel West Karuizawa Prince West Prince West Karuizawa Prince West Karuizawa Prince Hotel West Hotel Karuizawa Prince Hotel West Karuizawa Karuizawa Prince Hotel West Hotel Karuizawa ## Frequently asked questions ### Is Karuizawa Prince Hotel West pet-friendly? > No, only service animals are welcome at the property. ### How much does it cost to stay at Karuizawa Prince Hotel West? > As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at Karuizawa Prince Hotel West on 30 Sept 2025 start from £201.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.co.uk/Karuizawa-Hotels-Karuizawa-Prince-Hotel-West.h2851017.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Karuizawa Prince Hotel West? > Self-parking is available for JPY 1000 per night. ### What time is check-in at Karuizawa Prince Hotel West? > Check-in start time: 3 PM; check-in end time: 11 PM. Late check-in is available during limited hours. ### What time is check-out at Karuizawa Prince Hotel West? > Checkout is at 11 AM. ### Where is Karuizawa Prince Hotel West located? > Located in the city centre, this slopeside Karuizawa hotel offers ski-in/ski-out access within 2 mi (3 km) of Karuizawa Prince Shopping Plaza, Karuizawa Prince Hotel Ski Resort and Old Karuizawa Ginza Street. Karuizawa Lake Garden and Harnile Terrace are also within 6 mi (10 km). Karuizawa Station is 13 minutes by foot. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Karuizawa Prince Hotel West Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 8.6 Cleanliness ### 8.6 Location ### 8.6 Staff & service ### 8.8 Eco-friendliness ### 8.2 Property conditions & facilities 10 - Excellent 474 8 - Good 352 6 - Okay 119 4 - Poor 31 2 - Terrible 25 ### 10/10 Excellent #### Haseru 12 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was great stay here. ##### Haseru Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Gary 4 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location ##### Gary Stayed 1 night in Dec 2024 ### 8/10 Good #### Peter 11 Jun 2025 Liked: Cleanliness, amenities, property conditions & facilities KPH Guest Service Center Smile Concierge was a welcome surprise after exiting the Karuizawa Station exit. The persons at the GSCSC were extremely helpful and gave me all sorts of guidance for my stay which proved to be very useful Appreciated the shuttle which runs from KPH GSCSC Karuizawas Station to the Karuizawa Prince Hotel. The hotel was quiet, clean and has a coin laundry which was very convienient. ##### Peter Stayed 2 nights in May 2025 ### 10/10 Excellent #### Yue 4 Dec 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A hotel with many different stay options ##### Yue Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Jacquelin 11 Jan 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Will come back again Great service and convenient for skiing! ##### Jacquelin Stayed 5 nights in Jan 2025 ### 10/10 Excellent #### MING TIM 13 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good ##### MING TIM Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Thomas 25 Apr 2024 Nice location. ##### Thomas Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### CHI WING PHILIP 16 Apr 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Room is clean and good wifi quality. They have lot of shuttle bus between main building to small wooden house. Waiting time less than 5min. Room is clean and good wifi quality. ##### CHI WING PHILIP Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Chiyong 13 Mar 2025 Liked: Cleanliness, staff & service, property conditions & facilities Disliked: Amenities Room I stayed had beautiful view of ski resort, but it was very quiet, also how they arranged the bathroom and toilet and wash basins was very nice to shared by two persons and with privacy. Also hotel offered very nice public bath, which I would like to recommand very highly. However, choice of food could of been wider, but all and all this place was alot better located and offed better food than other hotels I stayed at Karuizawa before. ##### Chiyong Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Kara 17 Feb 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing property!! Our room was so peaceful, very spacious, and very renovated. One of the best hotels in Japan that I have stayed in. Onsen was beautiful! Right next to a great outlet mall! Lots to do around the area. We were able to bus and uber around the property. ##### Kara Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Shafi 6 Sept 2024 Liked: Cleanliness, staff & service Beautiful surrounding ##### Shafi Stayed 1 night in Jul 2024 ### 6/10 Okay #### Kwun Yue 27 Oct 2024 Liked: Amenities I hope the hotel can learn more about the needs of visitors from other Asian regions. ##### Kwun Yue Stayed 2 nights in Oct 2024 ### 8/10 Good #### Alice 7 Jul 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I like that they have shuttle bus to and from Shopping Center and Station. The hot springs is wonderful, although a bit far to walk. Overall very nice hotel, I will stay here again next time. ##### Alice Stayed 1 night in Jul 2024 ### 6/10 Okay #### Connie 3 Feb 2025 Disliked: Property conditions & facilities Too far away ##### Connie Stayed 2 nights in Jan 2025 ### 10/10 Excellent #### Naoko 29 Aug 2024 Liked: Amenities, property conditions & facilities grate ##### Naoko Stayed 1 night in Aug 2024 ### 4/10 Poor #### Ying Chuong 11 Nov 2024 Liked: Staff & service Disliked: Property conditions & facilities Normal ##### Ying Chuong Stayed 1 night in Nov 2024 ### 6/10 Okay #### Siu Hong 25 Dec 2024 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service Unhelpful staff. No concierge desk and staff unwilling to help make phone calls for dining reservations. Amenities quality doesn’t match the room price. Shuttle jam packed with ppeople and luggages. Convenient location and clean environment. Onsen in good condition. Good place for ski beginners. Convenient place for ski in and out but the rooms are rather small. ##### Siu Hong Stayed 4 nights in Dec 2024 ### 4/10 Poor #### Takuya 8 Apr 2025 Disliked: Property conditions & facilities, room comfort We rented a cottage, but the room looked like it hadn’t been updated since the 1970s. There were also a lot of ants on our bed, along with some spiders. The A/C didn’t work in the morning, and it was quite cold. They offered to change our room, but it was too inconvenient to move at night, so we just put up with it. Additionally, they charge cottage guests for using the hot spring, which was disappointing. Overall, we were very disappointed with the experience. ##### Takuya Stayed 2 nights in Mar 2025 ### 6/10 Okay #### Hyung 1 Jul 2024 Disliked: Staff & service, property conditions & facilities #### For japanese speaking people only The entire facility was very dated. Whole facility was understaffed and staff was very untrained. Very few staff spoke very little english. Getting around the resorts was challenging. ##### Hyung Stayed 1 night in Jun 2024 ### 2/10 Terrible #### Kai Kwong 7 Feb 2025 Liked: Cleanliness, room comfort Disliked: Staff & service #### Service Quality Needs Improvement 1\. I experienced unhelpful behavior from bus drivers on two circular routes and felt discriminated against as a Chinese tourist. On several occasions, they required us to exit the bus and take the one in the opposite direction, even though both routes are circular and follow the same path. 2. The bus schedule is insufficient to meet the demand, resulting in buses that are always packed with people 3. The hot spring services close at 7pm. This early closure is quite unexpected and inconvenient, as it is common for guests to enjoy the hot springs after dinner, well beyond 7pm. ##### Kai Kwong Stayed 1 night in Jan 2025 ### 6/10 Okay #### Stephen 19 Jun 2024 Disliked: Amenities What i didn’t like is the their transportation staff,VERY RUDE and UNACCOMMODATING. The Country club is very nice, but our log cabin is not worth it. The toilent STINKS! and also the HOUSEKEEPING STAFF DIDNT TAKE OUT ALL THE TRASH. Your reputation is wasted. Your performance fell far below expectations. ##### Stephen Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### ?? 10 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities スタッフの対応、気配り 素晴らしいです。 ##### ?? Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Tsui Ting 7 Sept 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room is spacious and staffs are very nice. ##### Tsui Ting Stayed 1 night in Aug 2025 ### 10/10 Excellent #### lin 4 Aug 2025 ##### lin Stayed 2 nights in Jul 2025 ### 8/10 Good #### Hirotomo 31 Jul 2025 Liked: Cleanliness, staff & service コテージは少し古いですが、静かでゆっくりくつろげました。 ##### Hirotomo Stayed 1 night in Jul 2025