Title: Karuizawa Asama Prince Hotel Reviews, Deals & Photos 2026 - Expedia.co.uk [See all properties](http://www.expedia.co.uk/Hotel-Search?regionId=6157006&destination=Karuizawa%2C+Nagano+Prefecture%2C+Japan&selected=9679879&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Karuizawa Asama Prince Hotel Escape to natural beauty at this tranquil retreat where guests can enjoy early morning tee times or indulge in relaxing spa treatments ## Photo gallery for Karuizawa Asama Prince Hotel ![Hot springs - Karuizawa Asama Prince Hotel (Karuizawa)](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/50e58083.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/5CE9271FE4B2397E89B94FCEB9271216/770e9451-3ce6-498f-8662-83c422497b39-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Prince Vacation Club Villa Non-Smoking | Living area | TV, DVD player - Karuizawa Asama Prince Hotel (Karuizawa)](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/c0e8dabe.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; garden views - Karuizawa Asama Prince Hotel (Karuizawa)](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/89ecd4a0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; garden views - Karuizawa Asama Prince Hotel (Karuizawa)](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/5fa3e287.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Karuizawa Asama Prince Hotel sits near Karuizawa Lake Garden, offering a peaceful getaway with views of the golf course. Visitors can play a round on the 18-hole course, book aromatherapy or massage treatments at the spa, or relax with a beverage at the coffee shop. ## Reviews 9.0 Wonderful ## Popular amenities - Spa - Parking included - Free Wi-Fi - Restaurant - Air-conditioning - Business services £152 31 Mar - 1 Apr ## Check prices for these days [Tonight ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=9679879&PinnedHotelID=9679879&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=9679879&PinnedHotelID=9679879&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=9679879&PinnedHotelID=9679879&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-03-31&endDate=2026-04-01&selected=9679879&PinnedHotelID=9679879&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=9679879&PinnedHotelID=9679879&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=9679879&PinnedHotelID=9679879&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=9679879&PinnedHotelID=9679879&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=9679879&PinnedHotelID=9679879&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 3+ beds 2 beds Showing 12 of 12 rooms ### View all photos for Suite ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/e48f3648.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite - Sleeps 4 ### View all photos for Standard Twin Room, Non Smoking ![Standard Twin Room, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/877f9a27.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room, Non Smoking 8.4 Very good 6 reviews - Mountain view - 397 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Comfort Twin Room, Non Smoking ![Comfort Twin Room, Non Smoking | In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/0792dae8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Twin Room, Non Smoking - Mountain view - 397 sq ft - Sleeps 2 - 2 Single Beds ### View all photos for Suite, Non Smoking ![Suite, Non Smoking | Balcony](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/857555d5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, Non Smoking - Mountain view - 1003 sq ft - Sleeps 4 - 2 Single Beds and 2 Large Single Sofa Beds ### View all photos for Prince Vacation Club Twin Room Non-Smoking ![Prince Vacation Club Twin Room Non-Smoking | In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/f5bad3ec.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Vacation Club Twin Room Non-Smoking - 323 sq ft - 1 bedroom - Sleeps 2 - 2 Large Single Beds ### View all photos for Prince Vacation Club Villa Non-Smoking ![Prince Vacation Club Villa Non-Smoking | Living area | TV, DVD player](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/c0e8dabe.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Vacation Club Villa Non-Smoking - Mountain view - 872 sq ft - 2 bedrooms - Sleeps 6 - 2 Large Single Beds, 1 Single Sofa Bed and 3 Single Futons ### View all photos for Prince Vacation Club Villa ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/ab638a18.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Vacation Club Villa - Sleeps 6 ### View all photos for Prince Vacation Club Twin Room ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/72de0f99.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Vacation Club Twin Room - Sleeps 2 ### View all photos for Prince Vacation Club Triple Room ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/72de0f99.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Vacation Club Triple Room - Sleeps 3 ### View all photos for Prince Vacation Club Family Room ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/b598b94d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Prince Vacation Club Family Room - Sleeps 4 ### View all photos for Twin Room ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/33690985.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room - Sleeps 2 ### View all photos for Comfort Twin Room ![In-room safe, desk, laptop workspace, blackout curtains](https://images.trvl-media.com/lodging/10000000/9680000/9679900/9679879/8613e90e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Twin Room - Sleeps 2 ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.co.uk/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FKaruizawa-Hotels-Karuizawa-Asama-Prince-Hotel.h9679879.Hotel-Information)[Sign up, it's free](https://www.expedia.co.uk/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FKaruizawa-Hotels-Karuizawa-Asama-Prince-Hotel.h9679879.Hotel-Information) ## About the area Located in Karuizawa, Karuizawa Asama Prince Hotel is near a train station. Karuizawa Prince Hotel Ski Resort and Hoshino Onsen Hot Spring are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Karuizawa Prince Shopping Plaza. Don't miss out on a visit to Karuizawa Lake Garden. Make sure you don't miss outdoor adventures like hiking/biking trails and ziplining, or hop on a bike for hire nearby and take a self-guided tour around Karuizawa. [Visit our Karuizawa travel guide](https://www.expedia.co.uk/Karuizawa.dx6157006) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C36.29938%2C138.64563&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=gyzbUiePt35KTkQUjrACpeHdznw=) Minami-Karuizawa, Hocchi, Kita-Saku gun, Karuizawa, Nagano-ken, 389-0113 ### What's nearby - ![Karuizawa Prince Hotel Ski Resort](https://images.trvl-media.com/place/553248621532773834/3b19f8b7-27f1-4811-bb56-1853b00835eb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Karuizawa Prince Hotel Ski Resort 14 min drive \- 4.0 miles - Karuizawa Asama Golf Course 1 min walk \- 0.1 miles - Myogi-Arafune-Sakukogen Quasi-National Park 3 min walk \- 0.2 miles - Magoe Golf Course 4 min drive \- 1.1 miles - Karuizawa 72 South Golf Course 6 min drive \- 1.5 miles ### Getting around - Karuizawa Station 16 min drive - Tokyo (HND-Haneda) 157 min drive ### Restaurants - All Day Dining Primrose 9 min drive - Horse And The Sun 4 min drive - お食事処 実乃里 6 min drive - 軽井沢プリンスホテル メインバンケット長野 8 min drive - Kagaribi 5 min drive ## About this property ### Karuizawa Asama Prince Hotel Hotel near Karuizawa Lake Garden Located close to Karuizawa Prince Shopping Plaza and Karuizawa Prince Hotel Ski Resort, Karuizawa Asama Prince Hotel provides a golf course, a corner/local shop and a coffee shop/cafe. Tee up with amenities such as a restaurant with golf course views at this hotel. Treat yourself to aromatherapy or a massage at the on-site spa. The on-site restaurant, ダイニング ブルーム, offers breakfast, lunch, dinner and garden views. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi. You'll also find perks such as: - Free self-parking - Hot springs on-site, 1 meeting room and luggage storage - Free newspapers, a vending machine and a lift Room features All guest rooms at Karuizawa Asama Prince Hotel boast thoughtful touches, such as laptop-friendly workspaces and air conditioning, in addition to amenities, such as free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and bidets - TVs with DVD players - Balconies, fridges and free infant beds ## Similar properties ![Exterior](https://images.trvl-media.com/lodging/4000000/3910000/3906600/3906576/71311d62.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### APA Hotel Karuizawa Ekimae Karuizawaso Karuizawa - Free Wi-Fi - Restaurant - Air-conditioning - Breakfast available 7.8 Good 1,001 reviews £53 23 Apr - 24 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-23&endDate=2026-04-24&selected=3906576&PinnedHotelID=3906576&HadPinnedHotel=true®ionId=-1&adults=2) ![Hot springs](https://images.trvl-media.com/lodging/3000000/2860000/2851100/2851017/29896530.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Karuizawa Prince Hotel West Karuizawa - Free Wi-Fi - Restaurant - Gym - Tennis court 8.6 Excellent 1,003 reviews £147 15 Apr - 16 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=2851017&PinnedHotelID=2851017&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/71000000/70260000/70258500/70258479/099d8d18.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Indigo Karuizawa by IHG Karuizawa - 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15 Apr [](https://www.expedia.co.uk/Hotel-Search?startDate=2026-04-14&endDate=2026-04-15&selected=2961491&PinnedHotelID=2961491&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-13&endDate=2026-04-14&selected=9679879&PinnedHotelID=9679879&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=9679879,3906576,2851017,70258479,27026033) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transport - Free self parking on site - Limited on-site self parking - Wheelchair-accessible parking available ### Food and drink - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - ダイニング ブルーム ### Things to do - 18-hole golf course - Full-service spa - Golf - Hot spring ### Family friendly - DVD player - Grocery/convenience store - In-room cot - In-room refrigerator - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Grocery/convenience store - Guidebooks - Laundry facilities - Lockers - Luggage storage - Safe at front desk - Vending machine ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) - Porter/bellhop - Turndown service ### Business services - Meeting room ### Outdoors - Garden ### Full-service spa - Aromatherapy - Hot spring - Hot springs open from 6:00 AM - 11:00 PM - Hot springs water temperature - 42 ºC - In-room massages - Sauna - Spa open daily ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Bathroom emergency pull cord - Braille/raised signage - Handrails in stairways - Lift - Stair-free path to entrance - Well-lit path to entrance - Wheelchair accessibility - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible path to lift - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-width doorways ### More - 1 building - 3 floors - Banquet hall - Designated smoking areas - Fireplace in lobby ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free cot ### Bathroom - Bidet - Free toiletries - Hair dryer - Private bathroom - Shower - Slippers - Towels provided ### Entertainment - DVD player - TV with cable/satellite channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Refrigerator - Restaurant dining guides ### More - Air conditioning - Desk - Electrical adapters - Heating - Iron/ironing board on request - Laptop workspace - Phone - Safe - Window screens ## Policies ### Check-in Check-in start time: 3:00 PM; check-in end time: midnight ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Free cots are available on request at the property ### Payment types at the property ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age. We have included all charges provided to us by the property. ### You need to know This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of Prince Safety Commitment (Prince Hotels & Resorts) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with UK consumer law, property booking services are not subject to the right of withdrawal. ### We should mention Hot springs access available from 6:00 AM to 11:00 PM Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file ### Property is also known as Karuizawa Asama Prince Hotel Asama Prince Hotel Karuizawa Asama Prince Asama Prince Karuizawa Asama Prince Karuizawa Asama Prince Hotel Hotel Karuizawa Asama Prince Hotel Karuizawa Karuizawa Asama Prince Hotel Hotel Karuizawa ## Frequently asked questions ### Is Karuizawa Asama Prince Hotel pet-friendly? ### How much does it cost to stay at Karuizawa Asama Prince Hotel? ### How much is parking at Karuizawa Asama Prince Hotel? ### What time is check-in at Karuizawa Asama Prince Hotel? ### What time is check-out at Karuizawa Asama Prince Hotel? ### Where is Karuizawa Asama Prince Hotel located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Karuizawa Asama Prince Hotel Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.co.uk/lp/b/content-guidelines) ### 9.2 Cleanliness ### 8.0 Location ### 9.0 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 63 8 - Good 31 6 - Okay 8 4 - Poor 3 2 - Terrible 1 ## Reviews Verified ### 10/10 Excellent #### Ka Ling 2 Dec 2025 Liked: Cleanliness, staff & service, amenities clean and tidy room, very nice services received from staffs, worth with its price ##### Ka Ling Stayed 2 nights in Nov 2025 Verified ### 8/10 Good #### Parinaz 19 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were lovely. The hotel design was dated and no tattoos were allowed at the onsen however everyone has to still pay the onsen tax even if they are not allowed to use it due to tattoos. The restaurant was amazing and great food ##### Parinaz Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Shun Yan Sabina 30 Jan 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The experience was exceptional and impressive. Though the transport was relatively less attractive, the environment, facilities, size of room, services and cleanliness worth the extra travel time. Overall, the stay was superb! We enjoyed a lot! ##### Shun Yan Sabina Stayed 4 nights in Jan 2024 Verified ### 10/10 Excellent #### Sonia 7 Jun 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities onsen, view in dining area and monorail. Personel extraordinarily competent ##### Sonia Stayed 1 night in Jun 2025 Verified ### 10/10 Excellent #### SiuMan 3 Dec 2022 Excellent ##### SiuMan Stayed 2 nights in Nov 2022 Verified ### 8/10 Good #### Candy 24 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 沒有 ##### Candy Stayed 1 night in Mar 2026 Verified ### 10/10 Excellent #### Makiko 9 Mar 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 浅間山の見えるお部屋とレストランで、綺麗な景色を堪能しました。温泉施設は脱衣場、浴室内ともに清潔が保たれ、気持ち良く利用できました。 オフシーズンで人が少なめで静かに過ごせた事、突然積もった雪に、車の除雪に雪掻き道具を貸して頂けて、とても助かりました。 初めての利用でしたが、スタッフの対応がとても良く、洗練されたホテルだと思いました。 ##### Makiko Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### masafumi 10 Jan 2026 Liked: Cleanliness, amenities, property conditions & facilities 景色、静寂、スタッフ対応が良かった。 ![](https://a.travel-assets.com/ugc/hotel-reviews/fbc98ab6-ee08-4dbf-9306-3a41f2418fd2-1768006292082.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### masafumi Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Momoko 24 Dec 2025 Liked: Amenities スキーゴルフに最高 ##### Momoko Stayed 1 night in Dec 2025 Verified ### 10/10 Excellent #### seven 4 Jul 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities とても静かな環境で朝は鳥の鳴き声で大変癒されました。温泉もとても泉質が良いと感じ大変リラックス出来ました。 ![](https://a.travel-assets.com/ugc/hotel-reviews/70abb5f8-7b83-4cc2-b03f-c20e92f2d3a3-1751611137144.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### seven Stayed 1 night in Jul 2025 Verified ### 10/10 Excellent #### Toshiaki 13 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 自然の中でリラックスして過ごせます 近くには軽井沢・プリンスショッピングプラザでのショッピングも楽しめます メリハリのある休暇を取ることができます ##### Toshiaki Stayed 2 nights in Apr 2025 Verified ### 10/10 Excellent #### WAI SAN 2 Apr 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 很好，很舒服 ##### WAI SAN Stayed 1 night in Mar 2025 Verified ### 10/10 Excellent #### KEIKO 9 Feb 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### のんびりできる 軽井沢駅にプリンスホテルの休憩所があり、アウトレットの買い物中、荷物を預かってくれたり、休憩ができる。 ホテルは古いが清潔でゆっくりできる。 温泉も良い。 レストランもホテルだけあって、何でも美味しかった。スタッフの対応も良い！ ##### KEIKO Stayed 1 night in Feb 2025 Verified ### 10/10 Excellent #### Zhe 7 Nov 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 温泉がとても気持ちよかったです。 ##### Zhe Stayed 2 nights in Nov 2024 Verified ### 8/10 Good #### Josef 20 Jun 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Frühstück gut aber zu teuer. Habe mehr erwartet. ##### Josef Stayed 1 night in Jun 2022 Verified ### 10/10 Excellent #### Verified traveller 12 Sept 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 最高の夏休み 〈朝食〉 考え得る限りのコロナ対策がされていて、久しぶりにゆっくり快適に外食ができた。 •ビュッフェエリアではマスク着用 •スタッフの方が、ビュッフェを取り分けてくれるのでトングが清潔、食べ物と客の距離がある等 〈温泉〉 昨年出来た新しい温泉で、入り口は檜のいい香りがした。 ##### Verified traveller Stayed 2 nights in Sep 2020 Verified ### 8/10 Good #### Verified traveller 1 Sept 2020 Liked: Cleanliness, property conditions & facilities, room comfort Disliked: Staff & service #### ホテルマンとしての配慮にかける最低なサービス 先週末1泊2日で軽井沢に行きました。初日の午前にゴルフを楽しみ、そのままチェックイン。その際温泉の事を初めて聞いたので追加料金で申込みました。温泉に行く時だけ使用できる館内着を渡されましたが、（男女兼用ワンサイズ）ズボンがやや小さめだったので私服でお風呂に行き、帰りにフロントで「ワンサイズ大きな物があれば交換して欲しい」と依頼しました。自分で受け取って部屋に戻りたかったのですが、その場に無いとの事だったので部屋に届けて貰えることに。 「この後すぐに出かけるので出かけた後に部屋の奥のベッドに置いておいてください」と依頼しました。 それなのに、私がフロントで依頼して部屋に戻るよりも早く館内着が届けられていました。 部屋には私より先にお風呂から戻った彼がいて、代わりに受け取ったのですが、何か頼んだのか？と聞かれ、本当に恥ずかしい思いをしました。 一番避けたかった状況になり、その場でフロントにクレームをしたい位、怒りでいっぱいだったのですが彼もいる手前、我慢しました。 フロントで受け取りたいと言ったし、外出した後に届けて欲しいとお願いしたのに、全く察することが出来ない無能なホテルマンたち。 それなりの料金を払って、非日常の空間を楽しみたいのに、こんな不快な思いをさせられるなら東横インの方がよっぽどマシだと感じた。 またフロントも朝食会場の男性スタッフも気取った話し方で滑舌が悪く、何を言っているのかみんな聞き取り難かった。マスクしてアクリル板もある事が理由ではない。もっとにこやかに感じよくハキハキと話すべき。相手に伝わらなければ意味がない。これでは近所のフリーターに雇用機会を与えただけ。もっと都会のホテルで一流のサービスを学ぶべき。今まで何度か利用してますが、こんなに不快な思いをしたのは初めて。旅自体は楽しかったのに、最低な思い出となりました。 ##### Verified traveller Stayed 1 night in Aug 2020 Verified ### 6/10 Okay #### David 3 Nov 2019 Liked: Cleanliness, staff & service, amenities Mattress and pillow are too soft to sleep. It causes back plain on the next day. ##### David Stayed 4 nights in Oct 2019 Verified ### 10/10 Excellent #### Verified traveller 19 Sept 2019 Liked: Cleanliness, staff & service, property conditions & facilities 浅間山が客室から見えて幻想的だった ##### Verified traveller Stayed 1 night in Sep 2019 Verified ### 10/10 Excellent #### Bonnie 11 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Super nice view from my room , all green! Breakfast is good and reasonable price. Just 13 min drive to the Outlet. Lots of restaurants nearby. The best place for relax and short stay apart from Kawagoe. ##### Bonnie Stayed 1 night in Jun 2019 Verified ### 10/10 Excellent #### makoto 9 Jun 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### いいね！！ 接客が大変丁寧でした。 昨年の末より向上してました。 ##### makoto Stayed 1 night in Jun 2019 Verified ### 10/10 Excellent #### Tomy 9 Jun 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities 早朝一度チェックアウトしたのですが、天候が悪く、予定を変更した際に、再度部屋を使わせていただいた。スタッフの柔軟な対応で、快適な旅行となりました。 ##### Tomy Stayed 1 night in Jun 2019 Verified ### 10/10 Excellent #### Verified traveller 25 May 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 凄いです スタッフの接遇レベルが素晴らしかった ##### Verified traveller Stayed 1 night in May 2019 Verified ### 8/10 Good #### Verified traveller 29 Apr 2019 Liked: Cleanliness, staff & service, amenities, property conditions & facilities ルームについては清潔感があって良かった。 一方で冷蔵庫は冷凍機能がなくちょっと悲しかった ##### Verified traveller Stayed 1 night in Apr 2019 Verified ### 10/10 Excellent #### Verified traveller 15 Nov 2018 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### 結婚式後の宿泊 とても周辺環境もよく、値段も安くて大満足です。駅から遠いですが、夜のバスがもう少し遅くまであると良いと思いました。 ##### Verified traveller Stayed 1 night in Nov 2018 ### Expedia's Latest Trends ### Hotels > - [Fujisan Onsen Bessho SASA](https://www.expedia.co.uk/Kofu-Hotels-Fujisan-Onsen-Bessho-SASA.h14626817.Hotel-Information) > - [7c villa & winery](https://www.expedia.co.uk/Fujikawaguchiko-Hotels-7c-Villa-Winery.h109418035.Hotel-Information) > - [La Vista Fuji Kawaguchiko](https://www.expedia.co.uk/Kofu-Hotels-La-Vista-Fuji-Kawaguchiko.h15976788.Hotel-Information) > - [Fufu Kawaguchiko](https://www.expedia.co.uk/Kofu-Hotels-FUFU-KAWAGUCHIKO.h33760212.Hotel-Information) > - [Highland Resort Hotel & Spa](https://www.expedia.co.uk/Kofu-Hotels-Highland-Resort-Hotel-Spa.h990130.Hotel-Information) > - [HOTEL MYSTAYS Fuji Onsen Resort](https://www.expedia.co.uk/Kofu-Hotels-HOTEL-MYSTAYS-Fuji-Onsen-Resort.h16114229.Hotel-Information) > - [Ryokan Sakaya](https://www.expedia.co.uk/Nagano-Hotels-Ryokan-Sakaya.h11821616.Hotel-Information) > - [Sado Ryotsu Shiizaki Onsen](https://www.expedia.co.uk/Sado-Hotels-SADO-RYOTSU-SHIIZAKI-ONSEN-SUNSETLAKE-THE-HOTEL-AOKIYA.h23365964.Hotel-Information) > - [Wakakusa no Yado Maruei Ryokan](https://www.expedia.co.uk/Kofu-Hotels-Wakakusa-No-Yado-Maruei-Ryokan.h6136631.Hotel-Information) > - [Fuji Onsenji Yumedono](https://www.expedia.co.uk/Kofu-Hotels-Fuji-Onsenji-Yumedono.h9635420.Hotel-Information) > - [Wakoshi Tobu Hotel](https://www.expedia.co.uk/Saitama-Hotels-Wakoshi-Tobu-Hotel.h40135307.Hotel-Information) > - [Zenkoji Temple Yakuoin](https://www.expedia.co.uk/Nagano-Hotels-Yakuoin.h38950931.Hotel-Information) > - [aduminoyu onyado nonomatsumoto](https://www.expedia.co.uk/Matsumoto-Hotels-Aduminoyu-Onyado-Nonomatsumoto.h87802389.Hotel-Information) > - [Ohnoso](https://www.expedia.co.uk/Onjuku-Hotels-Ohnoso.h98506481.Hotel-Information) > - [Unzen Azumaen](https://www.expedia.co.uk/Unzen-Hotels-Unzen-Azumaen.h5775168.Hotel-Information) > - [Fuji View Hotel](https://www.expedia.co.uk/Kofu-Hotels-Fuji-View-Hotel.h2333483.Hotel-Information) > - [HOSHINOYA Okinawa](https://www.expedia.co.uk/Okinawa-Hotels-HOSHINOYA-Okinawa.h40226148.Hotel-Information) > - [Hanz Outdoor Resort (formerly Glamping Villa Hanz Kawaguchiko)](https://www.expedia.co.uk/Fujikawaguchiko-Hotels-Glamping-Villa-HANZ-Kawaguchiko.h101175976.Hotel-Information) > - [Hoshino Resorts KAI Tsugaru](https://www.expedia.co.uk/Aomori-Hotels-Hoshino-Resorts-KAI-Tsugaru.h17903018.Hotel-Information) > - [Tougenkyo-iya Mountain Village](https://www.expedia.co.uk/Miyoshi-Hotels-Tougenkyo-Iya-Mountain-Village.h18363841.Hotel-Information) > - [Fuji Lake Hotel](https://www.expedia.co.uk/Fujikawaguchiko-Hotels-Fuji-Lake-Hotel.h5183138.Hotel-Information) > - [LiVEMAX AMMS CanNa Resort Villa](https://www.expedia.co.uk/Okinawa-Hotels-LiVEMAX-AMMS-CanNa-Resort-Villa.h5133859.Hotel-Information) > - [Forest Villa Huis Ten Bosch](https://www.expedia.co.uk/Sasebo-Hotels-Huis-Ten-Bosch-Forest-Villa.h11900097.Hotel-Information) > - [Glamday Style Hotel & Resort Okinawa Yomitan](https://www.expedia.co.uk/Okinawa-Hotels-GLAMDAY-STYLE-HOTELRESORT-OKINAWA-YOMITAN.h33352505.Hotel-Information) > - [The Terrace Club Wellness Thalasso At Busena](https://www.expedia.co.uk/Okinawa-Hotels-The-Terrace-Club-At-Busena.h5174538.Hotel-Information) > - [edit x seven FUJI GOTEMBA](https://www.expedia.co.uk/Gotemba-Hotels-FAV-LUX-FUJI-GOTEMBA.h112914944.Hotel-Information) > - [The Ritz-Carlton, Okinawa](https://www.expedia.co.uk/Okinawa-Hotels-The-Ritz-Carlton.h5117262.Hotel-Information) > - [Asakusasannsou](https://www.expedia.co.uk/Uonuma-Hotels-Asakusasannsou.h94758363.Hotel-Information) ---