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"Could not find our way in to park because of road closures but front office guiding us on the phone! Thanks!! Excellent drinks and knowledgeable bartenders. Visiting from the States but lived in Lincolnshire it was so refreshing to enjoy this beautiful hotel! Thankyou for an amazing experience!"

"Rooms were clean, and everything else was all good. A good nights stay."

"Property was clean and functional but it was very thrifty with its amenities. Ie Tiniest bar of soap could not get the heating to go up past 19 degrees. Overall it was good value and that’s probably why."

"Terrible check in experience. The hotel said they didn’t have my hotel.com booking (I had booked around 4 hours earlier). Receptionist was very unfriendly and extremely unhelpful. The lady at reception didn’t offer any advice other than to buy a new room and left me sat in reception for an hour whilst I tried to contact hotels.com on the phone, she didn’t offer me even the glint of a smile, a glass of water, an apology, nothing, instead she treated me like I was trying to steal a free nights stay even though I had a confirmation email with all details on. Terrible customer service experience. I booked this hotel specifically because it had a gym which I didn’t get to use as it had closed by the time I got to my room. A smile and a “don’t worry we’ll help sort it” would have gone a very long way. Lacking some very basic customer service skills. "

"Great nothing was wrong or bad"

"Parking was free, our rooms were very clean though the tap in the bathroom felt wobly and the shower appeared a bit broken but we enjoyed our stay, the bed was comfortable."

"Nice friendly staff the room was nice basic breakfast the dinner was average free carparking nice swimming pool and spa was cold not heating up sauna and steam room was working. "

"Great position near both the cathedral and castle."

"The breakfast was fresh and good standard. Sausages were nice and a level above the usual catering tat you usually get at hotels. Staff were good and pleasant. The actual booking and stay was a SHAMBLES. The hotel had OVERBOOKED THEMSELVES. I had booked a room with a queen bed and the room was given to another customer before I got there. That’s completely wrong and disgusting. Also it’s very incompetent of a hotel to overbook themselves. I am not comfortable in a single bed, which is what I was given. I would think twice about staying here again after the utter mess up of this. I only booked a night and a large, comfortable bed and I didn’t have a comfortable night at all. The Holiday Inn would be where I’d choose to stay another time. "