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"There were numerous maintenance issues in the room - broken faucetS (plural), shower door did not close, towel hook was missing, fridge did not work, issues with the TV. Bathroom was DIRTY. Toilet had not been cleaned. There was mold in the shower. We booked for 3 people (and were charged for 3 people) but we were only provided with TWO (2) towels, 2 glasses, 2 mugs, etc… The hotel was understaffed. Took 20 minutes to reach the reception! ALL of this should have been dealt with PRIOR to check-in."

"The digital key was annoying, and digital check in/check out didn't work. The hotel itself was excellent for the price Clean and modern room, good location, very quiet. Room was cramped but this was expected and really all I needed. I even got upgraded; my room had a window when I booked a windowless room."

"Room was very humid. Room was clean. Staff was very friendly. Excellent location. Coffee in lobby living room was very good. "

"Decent price for London, decent hotel"

"The bed was comfortable and the room very quiet. Very convenient to the terminals 2 and 3. Stress-free morning departure after a good night's rest. Internet was a little lagging every now and then, but no major issue. Would stay again!"

"Our room was a deluxe garden view room. It was immaculately clean, well equipped and very comfortable. Better than a lot of similarly ranked London hotels, with an amazing view over Kensington Gardens."

"Room was small, there’s no window, bedside table, closet, table nor chair. There is a bed and a luggage rack. "

"Yes, breakfast was great, we had it during all of our stay "

"Breakfast was nice, room was clean but the bottles of shower gel etc. were empty "