Hotel was in brilliant location for us, walking distance of London Palladium and Carnaby Street. Room was small, Due to the daft position of the safe my dresses were creased at the bottom. I couldn't have hung an evening gown if I'd taken one. The bathroom in room 692 is rubbish, no pressure to the shower head, shower head itself pathetic, no handrail to climb over side of bath (I am disabled and requested a walk i shower- didn't get it). And going to the loo BEWARE if you open the door too quickly it bounces and smacks you in the face as the loo is behind the door and the door hits the loo when you open it!!!! Breakfast very good apart from not having skimmed milk,evening dinner in the restaurant good. Would I choose this hotel again probably not it is also very expensive for a holiday inn.