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"They’re not easily reachable by the phone. They left dirty dishes and linens in the bedroom. There was also blood on our sheets when we got to the hotel at first. Now, the staff was great, and they gave some accommodations. However, for the prices that they are charging, I was pretty disappointed overall with the hotel."

"My favorite place to stay in the village. Clean, safe and good breakfast "

"Room perfectly well kept, all staff were super friendly. Only downside, lift service is too slow"

"The staff was incredibly kind, attentive, and helpful throughout our stay. We always felt prioritized and well taken care of. The location was amazing and made getting around NYC so easy. I would absolutely stay at this hotel again on my next visit to New York!"

"Great Location, room and view were nice, close walking distance to subway..Would highly recommend"

"The staff at the Moxy are so friendly and helpful! The rooms are so clean and the beds SO comfortable! It’s always a great stay!"

"This hotel was purchased out of chapter 11 bankruptcy in February 2026 and it looks like it. Mold was present in our shower and floorboards and the headboard was worn. On the plus side, found staff to be nice and accommodating, walkable SoHo location and there is a generous noon checkout time. However, I would not consider this hotel until after the new owners can get in and provide renovations, assuming they will make the investment. The previous"

"Staff are nice but I didn’t get my hotels.com F&B credit and the water dispenser on my floor was broken meaning I had to go up and down each time I needed to get water. "

"The room was clean just an older model "