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"Had the best stay! The staff were very friendly and made the experience even better. Would definitely recommend."

"Great hotel, spacious rooms and staff are super friendly"

"This was a great choice for us. It is very conveniently located near the tube which allows for an easy and quick trip to many of the London landmarks. Staff was polite. We had a great time. "

"Nice clean room, comfy bed and great bathroom..... all staff super friendly and helpful. "

"Great location! Right on top the Charing Cross train station, near Trafalgar Square and many other sights. Staff was super nice and helpful. The breakfast was really delicious! Good coffee and tea. The floors might be a little thin. I could hear the room above me. When they walked, the ceiling creaked."

"The breakfast bar was pretty hard core! Omlette station, hot items, bread/toast/pastries, cereals, yogurt & fruit- this was big & plentiful. Excellent value! Location cant be beat! Right outside Tower Bridge, bus stop to all major attractions near by, tube near by... this hotel can be very local. The bed was gorgeous!! Curtains were heavy enough to block out light for a deep restful sleep. Cannot hear any noise from outside- best sleep I've had in months!"

"We stayed for 6 nights and did not have any house cleaning, change of linens or towels once. We had to ask for dry towels and they brought unfolded and didn't pick up the wet ones. Our bed was supposed to be a Queen, but it was two twin mattresses fastened together, the sheets were not fitted. Breakfast was NOT included, despite the Expedia listing implying it was, it was an extra 15£ per morning (although this may have been an Expedia issue and not the hotel's fault, it did affect our stay). The only positive was proximity to the tube."

"Everything about the hotel itself was great—clean, comfortable, and well-maintained. However, there was an issue with the booking through Expedia, as the hotel had not received our reservation. Because of this, we had to wait until the standard check-in time, even though we had requested an earlier check-in. This caused some inconvenience, but overall the stay itself was pleasant."

"Great location. Everything is pretty much electronic (check-in/check-out) so you really never speak to staff. The tea/coffee in the room leaves much to be desired. Otherwise is was a clean and nice hotel in a good location."