Front of property
Check availability

Reviews of Victory House Leicester Square

4 out of 5
Victory House Leicester Square
14 Leicester Place, London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 458 out of 994 reviews" "
Rating 8 - Good. 332 out of 994 reviews" "
Rating 6 - Okay. 109 out of 994 reviews" "
Rating 4 - Poor. 52 out of 994 reviews" "
Rating 2 - Terrible. 43 out of 994 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Ninfa, Simi Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is right in the heart of all the theaters BUT was surprisingly very quiet at night. My only negative is that the bathroom had a smell which I think it is old pipes?? But overall it was a good experience and a lot of restaurants and easy access to the tube.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 2 May 2024
Dear guest, Thank you for sharing your experience with us. It's wonderful to hear that you enjoyed the tranquility of your room right in the heart of the bustling theatre district, along with our ideal location close to numerous restaurants and the convenience of nearby tube access.We're truly sorry to hear about the bathroom issue. Our hotel maintains rigorous cleaning and up keep protocols, ensuring that each room is thoroughly aired and fresh for our guests. It’s unusual for such an issue to occur, and we’re looking into it promptly to prevent future occurrences. Your comfort and satisfaction are paramount to us, and we appreciate you bringing this to our attention.We look forward to welcoming you back to Victory House Hotel, where you can once again unwind at our rooftop bar and enjoy the serene environment we strive to provide. Your feedback is invaluable in helping us enhance our guest experience.Regards,Victory House Hotel

8/10 Good

Jory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great London hotel in walking distance to almost every major central London area you want to visit.
Stayed 5 nights in Apr 2024
Response from Customer Care Team on 24 Apr 2024
Hi Jory, Thank you for sharing your experience at Victory House Leicester Square! We're delighted to hear that you found the rooms perfect for relaxation and rejuvenation in the heart of bustling London. Disconnecting from the busy world and enjoying a deep sleep is truly a luxury, and we are thrilled that you were able to experience that with us. Your feedback is greatly appreciated, and we hope to welcome you back for another peaceful stay soon. Let us know if there is anything else we can do to make your next stay even more enjoyable. Take care!Regards,Victory House Hotel

10/10 Excellent

Jacinta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Book room 605 for views of Big Ben , Nelson’s column and London eye. You’ll hear street noise on weekend.l til around 11pm but after that it’s quiet. Steps to tube and lots of restaurants etc. An hour to Heathrow from the door of the hotel to the terminal.
Stayed 3 nights in Apr 2024
Response from Customer Care Team on 17 Apr 2024
Hi Jacinta, thank you for sharing your experience at Victory House Leicester Square! It's great to hear that you enjoyed the perfect rooms for relaxing and unwinding in the heart of Leicester. Room 605 does sound like it offers some amazing views of Big Ben, Nelson's Column, and the London Eye. We appreciate your feedback about the street noise on weekends, and we will take this into consideration for future improvements. We're glad you found the location convenient for exploring the city and getting to Heathrow efficiently. We hope to welcome you back soon for another rejuvenating stay. Thank you for choosing Victory House!Regards,Victory House Hotel

10/10 Excellent

Sinan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and very beautiful hotel on the heart of London.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Hi there, Thank you for your kind words about your stay at Victory House Leicester Square! We're thrilled to hear that you found our rooms perfect for relaxing and unwinding in the heart of Leicester. Our team works hard to create a serene and rejuvenating environment for our guests, so it's wonderful to know that you felt able to disconnect and recharge during your time with us. We hope to welcome you back soon for another peaceful stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you again for choosing Victory House Leicester Square.Regards,Victory House Hotel

2/10 Terrible

Tracey

Stayed 1 night in Apr 2024
Response from Customer Care Team on 17 Apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Alkesh, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 17 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Norma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly, place is in an excellent location, the noise isn't as bad as some may think, i recommend this and would definitely stay there again. The only con would be the breakfast available which was basic and not included in the stay. Though, they have a partner hotel Indigo right around the corner with a rooftop restaurant £22 per person for buffet and a killer view
Stayed 2 nights in Mar 2024

8/10 Good

Helfried, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Customer Care Team on 17 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Karel

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not recommend. Tiny rooms, noisy from buskers on Leicester Square. The hot water was lukewarm, just warm enough to not feel a jolt when entering the water. They charge 15 pounds per piece to keep your luggage, and also charge 50 pounds to let you check in early.
Stayed 4 nights in Mar 2024

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many sights; easy to walk all over SoHo, etc. and to see key London destinations. But no wash cloths! All US hotels provide wash cloths. A minor complaint.
Stayed 3 nights in Feb 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in the middle of the west end theatre district. Which was ideal for me. Plus close by the other tourist spots we came to see
Stayed 5 nights in Jan 2024

8/10 Good

Lee Cheng

Travelled with partner
Liked: Staff & service, amenities
I booked the room for 7nigt . I like the location very convenient,about the room was ok without table and Chair inside the room, when u want to seat down just only bed for you seat,not convenient for you to drink and eat something. Cleaning was ok just they don’t do vacuum. The room don’t provide disposable sleeper ,need to ask from counter.
Stayed 7 nights in Jan 2024

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in the heart of the west end and perfectly placed for out stay. The Hotel was nice and clean and the room was well equipped and clean. The room we stayed in was on the lower level and there was a club with music playing till late into the evening, so was quite noisy up till around 12.00/12.30 am.
Stayed 1 night in Jan 2024
Response from Victory House Hotel on 9 Mar 2024
Thank you for your feedback, I can see that you enjoyed your stay with us, and that the location was to your liking. I would, however, like to apologize for some issues you raised about the noise on this occasion as this is not our usual high standard.

6/10 Okay

Gerard, Chippenham

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Liked location amd room. Very noisy outside for most of the evening.
Stayed 2 nights in Jan 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent position in heart of London staff super friendly and helpful will stay again .
Stayed 2 nights in Jan 2024
Response from Victory House Team on 16 Jan 2024
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

4/10 Poor

Belinda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
No where on the Expedia listing or actual hotel website did it state that to store one bag for even an hour will cost you 15 pounds!!! When I complained the staff stated that this was a “new” charge and they “hadn’t gotten around” to updating their website with this charge. I would NEVER have chosen this hotel had I known about this charge before I booked and feel completely ripped off. The staff couldn’t have cared less! Look elsewhere fellow travelers.
Response from Victory house hotel on 9 Mar 2024
Dear Belinda,so this doesn't happen again. I hope you will give us another try, the next time you're in the area.

8/10 Good

Michelle, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time traveled to London. Pleasant experience. Only one elevator out of two worked during my visit, very slow and busy in the morning. Room is tiny but for the location, I’ll stay again. Staff were very helpful. Thank you
Stayed 3 nights in Dec 2023
Response from Victory House Team on 5 Jan 2024
Thank you for your feedback, I can see that you enjoyed your stay with us, and that the location was to your liking. I would, however, like to apologize for some issues you raised about the lift and room on this occasion as this is not our usual high standard.

2/10 Terrible

naiem

Stayed 1 night in Dec 2023

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place to stay
The best location Great size suite Comfortable bed Top shower Awesome place to stay
Stayed 2 nights in Dec 2023
Response from Victory House Team on 5 Jan 2024
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

10/10 Excellent

Roy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great center hotel
very good hotel, right in the center of everything. clean rooms
Stayed 3 nights in Dec 2023
Response from Victory House Team on 5 Jan 2024
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

8/10 Good

Michael

Travelled with partner
Liked: Amenities, property conditions & facilities
Ideal location for Leicester Squard and Covent Garden.
Stayed 3 nights in Dec 2023
Response from Victory House Team on 10 Jan 2024
I am happy you had a pleasant stay with us, and our hotel and its location were to your liking

6/10 Okay

Liliana, Northridge

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
First the positive, front desk people super nice. Besides all the issues that I’m going to point out, I’ll stay here again, only because the location is amazing. A few issues: house keeper is under staff, they didn’t clean my room for a couple of days. You could see debris on the carpet in the hallways. The flushing device in the toilet is plastic and gets stuck. Very cold rooms, they never fixed the heater instead they sent a unit with only 2 wheels instead of 4, it was unstable and even dangerous. Don’t order breakfast unless is free. It looked really nothing, super basic; better to go to Greggs a few steps away. Demand to be in the 6th floor, less noise and you don’t hear the pipes and people using the showers. For all the issues they should have offered free breakfast even being to simple. That would have been a nice touch.
Stayed 4 nights in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023
Response from Victory House Team on 12 Jan 2024
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

6/10 Okay

Daisy

Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Victory House Hotel on 5 Jan 2024
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

10/10 Excellent

Thiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay, close to everything and the staff was always ready to assist. Their showers are amazing, which helps a lot with the jet leg feeling. Rooms aren't that big but it's standard for European countries. Will definitely book it again!
Stayed 3 nights in Nov 2023
Response from Safiya on 17 Nov 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

10/10 Excellent

paula

Stayed 1 night in Nov 2023
Response from Szilvia on 13 Nov 2023
We are delighted to see you had a great stay with us.

10/10 Excellent

Enrique

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Nov 2023
Response from Jay Guest Service Manager on 10 Nov 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

8/10 Good

Maria

Liked: Staff & service
Great location
Stayed 4 nights in Nov 2023
Response from Jay Guest Service Manager on 11 Nov 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jay Guest Service Manager on 1 Nov 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

6/10 Okay

Fahed

Liked: Cleanliness, staff & service, room comfort
Good to stay a night
No car can reach to the hotel . room has unpleasant smell .
Stayed 1 night in Oct 2023
Response from Szilvia Guest Service Agent on 30 Oct 2023
Thank you for staying with us and for taking the time to leave us a review. I am sorry to read about your disappointment with your experience. We value all the feedback we receive as this is our best resource for improvement, and I am certain that appropriate steps will be taken so this doesn't happen again. I hope you will give us another try, the next time you're in the area

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was quick and staff were so welcoming. Room was beautiful with the most amazing view. A fantastic stay and can’t wait to return
Stayed 1 night in Oct 2023
Response from Szilvia Guest Service Agent on 23 Oct 2023
Thank you for your review. We are thrilled to hear you had a great stay and that you loved the views and friendly service. How fantastic that you are planning to return, we cannot wait to welcome you

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Jay Guest Service Manager on 19 Oct 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

8/10 Good

Amruta, San Diego

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is very conveniently located and close to both Piccadilly and Leicester Square tube stations. Rooms are very small, but I guess that's to be expected in London. Staff was very friendly and helpful. We got into London at 11 am and did not want to lug our bags around or pay for an early check-in so the kindly let us drop off our luggage at the concierge/cloak room till we checked in at 3pm.
Response from Victory house on 15 Oct 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

8/10 Good

Lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Victory House on 15 Oct 2023
Thank you for staying with us and for taking the time to leave us a review. I am sorry to read about your disappointment with your experience. We value all the feedback we receive as this is our best resource for improvement, and I am certain that appropriate steps will be taken so this doesn't happen again. I hope you will give us another try, the next time you're in the area.

2/10 Terrible

Alina

Business traveller
Disliked: Staff & service, room comfort
Terrible acoustic setting of the room
The location of hotel is not very comfortable. I had opted for a suite and living in a suite should ideally be more comfortable. However, the room was located in such a place that there was constant noise coming from performances happening on the street. The room could have been better soundproofed to provide a more comfortable living. I could not sleep peacefully at all.
Stayed 3 nights in Oct 2023
Response from Victory House on 15 Oct 2023
Thank you for staying with us and for taking the time to leave us a review. I am sorry to read about your disappointment with your experience. We value all the feedback we receive as this is our best resource for improvement, and I am certain that appropriate steps will be taken so this doesn't happen again. I hope you will give us another try, the next time you're in the area.

10/10 Excellent

Sebastian, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay and super friendly staff!
Stayed 3 nights in Oct 2023
Response from Jay Guest Service Manager on 11 Oct 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

8/10 Good

TESS

Travelled with partner
Liked: Cleanliness, staff & service
Very central area, within walking distance to sites, very close to a train station and very close to restaurants and cafes. Unfortunately one of the lifts was broken during our stay, causing long waits for lift use. It is a very very busy area at night time. The room was quite small.
Stayed 5 nights in Sep 2023
Response from Sachin on 11 Oct 2023
Thank you for your feedback, I can see that you enjoyed your stay with us, and that the location was to your liking. I would, however, like to apologize for some issues you raised about the lift on this occasion as this is not our usual high standard.

10/10 Excellent

Keren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Jay Guest Service Manager on 4 Oct 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

8/10 Good

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance from Leicester Square and nearby Metro station. Lots of people walking around even at night, you can hear the music playing, very lively environment. Room is nice and clean.
Stayed 2 nights in Sep 2023
Response from SF on 30 Sept 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing

10/10 Excellent

Richard Charles

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Jay Guest Service Manager on 2 Oct 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very pleasant and helpful. Location is super convenient. Hotel is clean and eco-friendly.
Stayed 3 nights in Jul 2023
Response from Jay on 28 Sept 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

6/10 Okay

Ben

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Location was good for our travel plans. Price was great. Room was very small but had a fan and small refrigerator. Bathroom floor was also the shower floor. Several lights were broken bathroom door would not completely close. Not sure on how clean everything was or if it was just really old. If you need something cheap this could be a option
Stayed 2 nights in Sep 2023
Response from Victory House Hotel on 27 Sept 2023
Thank you for taking the time to share your review, while we are glad to read that the view from your room was wonderful and that you found the team welcoming, we regret to hear that your stay with us have fallen short of expectations this time. We do hope that despite your experience on this occasion you will choose to stay with us again, as we would love the opportunity to really wow you and win back your trust on your next visit!

8/10 Good

Michael

Good stay
Requested to change rooms which was accommodated although there was some staff who was a bit rude and made me feel very uncomfortable about the request. All other staff very friendly and overall a good stay in a great location. Location was great though and whilst rooms were good could do with TLC.
Stayed 3 nights in Sep 2023
Response from Victory House Hotel on 27 Sept 2023
Thank you for staying with us and for taking the time to leave us a review. I am sorry to read about your disappointment with your experience. We value all the feedback we receive as this is our best resource for improvement, and I am certain that appropriate steps will be taken so this doesn't happen again. I hope you will give us another try, the next time you're in the area.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location. Would stay again.
Stayed 1 night in Sep 2023
Response from Safiya sheth Guest service Manager on 28 Oct 2023
Thank you for taking the time to leave a review, it is such a pleasure to read your lovely comments Kind regards

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a lovely stay!
Stayed 2 nights in Jun 2023
Response from SF on 16 Sept 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the theatre district
Stayed 3 nights in Sep 2023
Response from Victory House Hotel on 16 Sept 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

10/10 Excellent

JOSE LUIS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Sep 2023
Response from Jay Guest Service Manager on 13 Sept 2023
Thank you for taking the time to share your experience, we’re overjoyed to receive your compliments and appreciation! We are delighted to see you had a great stay with us; it is wonderful to read you enjoyed the room and the service provided by our team members. Our team works very diligently, and it will provide them with great encouragement to keep doing what they are doing.

2/10 Terrible

Campbell, Auckland

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff did not care at all, no nice greeting on arrival. Just got handed our keys and sent to room. Was hard to find at first also, took some walking around. Very noisy area. The room attendants just walked in to do our room at 6:30pm and we were in the room in our underwear but they just came in and started cleaning around us while we put pants on to leave and let them do the room. The towels had holes in them. We had booked a suite but it was not a suite, way too small and terrible layout meaning no extra room at all. Worst hotel experience for what we paid. Avoid at all costs.
Stayed 4 nights in Sep 2023
Response from Victory House Hotel on 27 Sept 2023
Thank you for staying with us and for taking the time to leave us a review. I am sorry to read about your disappointment with your experience. We value all the feedback we receive as this is our best resource for improvement, and I am certain that appropriate steps will be taken so this doesn't happen again. I hope you will give us another try, the next time you're in the area.

4/10 Poor

Michelle

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We booked a room with a king bed and received a double bed. Room did not match the picture--it was the size of a shoe box, we could not move around. Balcony was lovely but there is a step between the balcony and the bedroom and we tripped each time bc there was the bed was right against the balcony. One plus-location was great.
Stayed 1 night in Sep 2023
Response from SF on 9 Sept 2023
Please accept our sincere apologies for the shortfalls and discomfort you've encountered during your visit. The comfort of our guests is one of our top priorities, so we are very disappointed to hear that this was not delivered on this occasion. Please rest assured your concerns will be highly taken under consideration and informed to the management team to seek a prompt improvement moving forward. We hope we can win back your trust and exceed your expectations in the future with services that are memorable for all the right reasons