Ratings based on 443 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Tallahassee, Florida

In the heart of the Business District

Posted 07-Sep-2016
Pros: It was convenient to the tube and to the event we traveled to London for.
Cons: Attitudes of the front desk staff and cater to the hotel guest.
Location: Walking distance to the attractions and to the tube.
Arrived at the hotel early due to an overnight flight. The hotel has a 2pm check in, we asked if we could get a room earlier than 2pm and were told(not very politely)that there wasn't one available. My husband made a comment and the man at the desk replied that he didn't care. We sat in the lobby for more than 4 hours, they waited until EXACTLY 2pm to give us the room. I have traveled extensively and understand a check in time, getting the room ready and what it entails, usually I would have left the luggage and walked around the city, but was too tired after the long journey. I have been given rooms early as they become available, I have never had to wait till the exact time of check in. While sitting there for 4+ hours, we didn't see anyone checking out, so how did rooms become available? I assume there were rooms available, but for whatever reason we were made to wait till 2pm. There were 3 other people waiting till 2pm also. The staff were friendly the rest of the days. The air conditioning in our room cooled, but not to the point we would like to have had it,no matter how long it ran or how low we set it, it didn't seem to get cooler. If not for the mold on the caulking in the shower and bathroom floor, I would rate the cleanliness a 5.
5out of 5
by A verified traveller

Beautiful hotel, a little too far from most things

Posted 17-Aug-2016
Everything about the hotel was wonderful, however, being based in the City, makes it very difficult to find places to eat, or drink outside of the hotel itself. This is especially true at the weekend when the city is pretty much closed. For those who don't know London very well, the City is the financial district of London and as you would imagine is focused on businessmen and not tourists.
4out of 5
by A verified traveller

Posted 13-Aug-2016
We had a lovely stay. Very friendly and informative receptionist. Hotel is conveniently located and offers complimentary coffee and water.
5out of 5
by A verified traveller

Posted 08-Aug-2016
Sehr gute Lage um über den nahen U-Bahnhof "Bank" die Stadt zu erkunden.
5out of 5
by A verified traveller from Verona

Hotel molto accogliente e confortevole

Posted 31-Jul-2016
5 notti passate davvero benissimo, letto e cuscini fantastici, stanza silenziosissima ed io di solito non dormo bene in letti estranei! Comodo a due stazioni metro: ci tornerei immediatamente.
3out of 5
by A verified traveller

Posted 25-Jul-2016
Was very noisy. Can hear people walking above and out in the hallway
2out of 5
by A verified traveller from Texas

Not so great

Posted 08-Jul-2016
Cons: Air conditioning Service
The air conditioning in our room did not work. We reported this to the reception desk, but it was not addressed, so we had to complain again and be moved to a different room. The food and drink service in the lobby area was absolutely terrible. We couldn't get service until we physically walked over to the reception desk and asked them to call wait staff. Then, after finally getting a drink, no one would come to let us pay. This happened three different nights. It was ridiculously bad service. Cab drivers couldn't find it. And the door man ignored us every time we entered. Maybe we didn't look posh enough. This was a very disappointing experience overall.
5out of 5
by A verified traveller

Great hotel, good location

Posted 27-Jun-2016 on Hotels
Lovely hotel and room - we were upgraded which was welcome! Public areas of hotel also great, nice bar but ate elsewhere including breakfast. In City of London so very quiet at weekend with shops and cafes mostly closed, but handy for Liverpool Street and Bank stations and easy walking distance to e.g. Spitalfields area.
4out of 5
by A verified traveller from Glasgow, UK

Convenient location, comfortable beds

Posted 13-Jun-2016
Whilst the hotel isn't something to write about, it's still a hotel which has good service, clean rooms, good housekeeping and a convenient location. The only thing to note is that because it is based in the city, a lot of the shops nearby are closed on the weekend, however, Spitalfields is less than a 10 minute walk away or Bank station is very close which will take you to somewhere else in London.
5out of 5
by A verified traveller from London

Posted 06-Jun-2016
Great hotel in the city. Good service from hotel staff, thoroughly enjoyed stay