Apartment | In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Thistle London Park Lane

4 out of 5
Thistle London Park Lane
20 Great Cumberland Place, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 43 out of 95 reviews" "
Rating 8 - Good. 29 out of 95 reviews" "
Rating 6 - Okay. 12 out of 95 reviews" "
Rating 4 - Poor. 5 out of 95 reviews" "
Rating 2 - Terrible. 6 out of 95 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ian, Auckland

Liked: Cleanliness
Good base for all of london
Stayed 4 nights in May 2024
Response from AMAL on 20 May 2024
Dear Ian,Thank you for taking the time to provide feedback on your recent stay with us in London. We truly value your insights as they help us to continually improve our services and ensure all our guests have a wonderful experience.Once again, thank you for your feedback and for choosing our accommodation for your stay in London. We look forward to the opportunity to serve you again.Warm regards,Amal-Reception Manager

10/10 Excellent

cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
very good staff
Stayed 3 nights in Apr 2024
Response from Mira on 6 May 2024
Dear Cynthia, Thank you for choosing to stay with us .Thank you for your wonderful feedback! We are thrilled to know that our team provide a warm welcome .We truly appreciate your understanding and hope to welcome you back soon for another enjoyable stay!Thank you,Best regards,MiraReception Manager -Thistle Park lane

6/10 Okay

Susan, maumelle

Stayed 4 nights in Apr 2024
Response from Andy on 29 Apr 2024
Dear Susan,I hope this response finds you well.Thank you for choosing to stay at the Thistle Park Lane while in London; your feedback is really important to us.I am glad that, overall, your stay was positive and you were able to have a great time with us.On the other hand, I am a little concerned to see that we may have not meet some of your expectations. Our main aim is to provide great customer service and standards, and rest assured that we will take your rating very seriously to enhance our standards.Do not hesitate to keep in touch with us, so we can provide you a better experience in the future.Kind regards,Reception Team

6/10 Okay

Wendy

Stayed 4 nights in Apr 2024
Response from Minal on 16 May 2024
Dear Wendy,Thank you for choosing to stay with us at Thistle Park Lane,We appreciate your feedback and we hope to look forward to welcoming you back to Thistle Park Lane in the near future.Kind Regards,Reception Team

8/10 Good

John

Liked: Cleanliness, staff & service
Service was good, a pity no dinner or bar available
Stayed 3 nights in Mar 2024
Response from Priscilla on 30 Mar 2024
Dear John,Thank you for choosing to stay at Thistle Park Lane. We are delighted to know that you enjoyed your stay with us and that you enjoyed our service, our staff members do their best to ensure all our guests have an amazing experience. We look forward to welcoming you back to Thistle Park Lane soon!Kind regards,Reception Team

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service
The staff were great though the hotel is undergoing renovations and so all facilities are not up and running. There is no food on the premises but they encourage you to use the Sound Cafe in the hotel next door. Not convenient and the one morning we went to the Cafe they were so very rude, we left and went someplace else.
Stayed 2 nights in Mar 2024
Response from AMAL on 23 Mar 2024
Dear Patricia,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your stay due to the ongoing renovations and limited facilities.It is disappointing to hear about your negative experience at the Sound Cafe. Please rest assured that we take your comments seriously, and we will address this issue with the management of the cafe to ensure that such incidents do not occur in the future.We appreciate your kind words about our staff, and we are glad to hear that they made your stay enjoyable despite the circumstances. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back once the renovations are complete.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.Warm regards,Amal Unnithan Reception ManagerThistle Park Lane

10/10 Excellent

one

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rather loud during night time.
Stayed 1 night in Mar 2024
Response from AMAL on 22 Mar 2024
Dear Margaret,Thank you so much for the positive feedback, Margaret! We are delighted to hear that you enjoyed our service and found our location to your liking. We appreciate your kind words and hope to welcome you back again soon.Best regards,Amal - Reception Manager -Thistle Parklane

6/10 Okay

Suzy

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
What I liked: Location and helpful receptionists who kindly upgraded my booking to a suite which was a kind gesture but which backfired on me (read on). What I didn’t like: It’s worth noting that this doesn't feel like a proper hotel because if you want to just go down to a hotel restaurant, it doesn't have it’s own restaurant but ‘borrows’ the one in the Thistle hotel next door so you have to go out of the front door and walk along the road for all meals. Internet didn't work at all correctly in the room despite reporting this to reception several times. Wifi was either non-existant or too slow which isnt helpful because I travelled specifically for business and had arranged virtual meetings during my stay. I had to cancel them. Deeply disappointing. In short it felt more like an overpriced Travelodge albeit with very polite and apologetic reception staff and without the option to have a decent internet connection.
Stayed 2 nights in Mar 2024
Response from Priscilla on 15 Mar 2024
Dear Suzy,Thank you for choosing to stay at Thistle Park Lane. We are delighted to know that you found our staff to be polite and helpful. However, we apologise for all inconveniences that occurred during your stay with us. Regarding connectivity, we will review our systems to enhance simplicity, reliability, and speed for our guests convenience. As a team, we value your feedback as it helps with our constant improvement. Once again, we'd like to offer our sincerest apologies and we hope to have the opportunity to provide you with a much better experience in the future.Regards,Priscilla - Reception team member

8/10 Good

Aly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the Hotel is good! It is easy to go with foot or Bus to shoppng, restaurant and visite atractive point of the London!
Stayed 6 nights in Feb 2024
Response from Dunia on 13 Mar 2024
Dear Aly,Thank you for choosing the Thistle Park Lane Hotel. Thank you for your positive feedback, we are delighted to hear it. We would like to welcome you back in the future at our premises. Kind regards,Reception Team

8/10 Good

Janet

Business traveller
A great reasonably priced hotel for an overnight stay. Very welcoming and efficient
Stayed 1 night in Feb 2024
Response from Carolina on 1 Mar 2024
Dear Janet,Thank you for choosing Thistle Park Lane and for providing us with your feedback. It is highly valuable to us.I am thrilled to hear you had such a lovely stay with us and found our team members welcoming and efficient. I will share these kind words with them who will be as delighted as I am.We hope to welcome you back to Thistle Park Lane soon.Kind regards,Carolina SilvaReception Manager

6/10 Okay

Tony

Travelled with partner
Liked: Cleanliness
Late booking, due to change of travel plans. Found the hotel description 'Park Lane' misleading, as isn't on Park Lane! When checking in, felt a bit like a second class citizen as other check ins before us were given a small box of chocolates or something and 'enjoy your stay' whereas we weren't....it shouldn't matter how we booked or for how long! Bedroom was in the basement - no windows...not advised of this. It was also very cramped with one side of the bed against the wall - not really suitable for 2 tall people....and it meant one of us had to climb out of the bed to visit the bathroom at night - very awkward trying not to disturb the other, especially as the bed was only a standard double.
Stayed 1 night in Feb 2024
Response from Dunia on 1 Mar 2024
Dear Tony, Thank you for choosing the Thistle Park Lane Hotel.We would like to apologise for your previous experience at our property. Additionally, your feedback means a lot to us and we will further investigate why this has occurred. I absolutely agree with you and rest assured I will share this with higher management so appropriate action can be taken.As for the name of the Hotel, I am sorry to hear that it has misled you. We hope you give us another opportunity be returning to Thistle Park Lane.Kind regards,Dunia Tofik

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid choice
Good, solid hotel. Large room. Decent breakfast.
Stayed 1 night in Feb 2024
Response from Priscilla on 21 Feb 2024
Dear Geroge,Thank you for choosing to stay at Thistle Park Lane and thank you for taking the time out to leave us a review regarding your stay. We are delighted to know that you enjoyed your stay with us. We strive to provide outstanding customer service and standards, and I am really pleased to see that you had a great experience with us. We hope to welcome you back to Thistle Park Lane soon for yet another enjoyable stay. Kind regards,Priscilla - Reception Team Member

10/10 Excellent

Ady

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Priscilla on 23 Feb 2024
Dear Ady,Thank you for choosing to stay at Thistle Park Lane.We strive to provide outstanding customer service and standards and we are thrilled to see that you had a wonderful experience with us. We would love to welcome you back to Thistle Park Lane soon!Kind regards,Priscilla - Reception Team Member

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Priscilla on 23 Feb 2024
Dear Edward,Thank you for choosing to stay at Thistle Park Lane.We are delighted to know that you enjoyed your stay with us.We hope to welcome you back to Thistle Park Lane soon.Kind regards,Priscilla - Reception Team Member

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Nothing special here. Convenient location for 1 night. Rubbish left outside rooms overnight.
Stayed 1 night in Feb 2024
Response from Priscilla on 20 Feb 2024
Dear Matt,Thank you for choosing to stay at Thistle Park Lane. We are glad to know that you liked the central location of our hotel.We apologise for the rubbish left outside of your room, this is not the standard that we present to our guests. We appreciate your feedback as it helps us to improve guest satisfaction and services.We hope to welcome you back to Thistle Park Lane soon.Kind regards,Priscilla - Reception Team Member

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room spacious Great shower Helpful staff Great location
Stayed 1 night in Feb 2024
Response from Mohamed on 19 Feb 2024
Dear John,Thank you for taking the time to share your feedback with us. It was a pleasure to have you stay with us here at Thistle Park Lane. We do hope that on your next visit to London you would consider staying with us again.Kind regards,Mohamed SagarReception Manager

10/10 Excellent

mona

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Jan 2024
Response from Mohamed on 12 Feb 2024
Dear Mona,Thank you for taking the time to share your feedback with us as it helps to improve our guest satisfaction. Thank you for giving us a high score of 10 out of 10. We would love to have you stay with us again in the near future.Kind regards,Mohamed SagarReception Manager

10/10 Excellent

Jafar

Stayed 2 nights in Feb 2024
Response from Mohamed on 13 Feb 2024
Dear Jafar,Thank you for choosing to stay at Thistle Park Lane.Thank for taking the time to share your experience with us. We do hope that on your next visit to London you would consider to stay with us again.Kind regards,Reception Team.

6/10 Okay

Verified traveller

Disliked: Cleanliness
It was meh. Beds weren't properly made and cleanliness overall was poor. Location was good.
Stayed 6 nights in Jan 2024
Response from Andy Hernandez on 11 Feb 2024
Dear guest,I hope this message finds you well.First of all, thank you so much for taking your time to leave this review in regards to your recent stay at the Thistle Park Lane hotel; your feedback is very important to us.I am happy to see the location was convenient to you, at the same time as I would like to express my apologies as I can see not all your expectations were met during your stay. Note that we improve on a daily basis, and we take our guests' feedback quite importantly in order for us to keep enhancing our standards. I would really like to welcome you back in the future, so we can amend the negative spots, and provide you with a better experience; so please, do not hesitate to keep in touch with us.Kind regards,Andy HernandezSenior Reception Manager

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally great, apart from a small breakfast blip
Overall my stay was very good. Efficient, friendly staff, clean quiet spacious room, comfortable bed. The only thing to mar an otherwise excellent stay was asking for a vegetarian breakfast option. This greatly confused the serving staff, and after some consultation among themselves they offered me a chicken burger! I've been vegetarian for years, and I thought such things were a relic of the past :) The breakfast buffet was otherwise very goo, so not really a big problem.
Stayed 1 night in Feb 2024
Response from Andy Hernandez on 11 Feb 2024
Dear guest,I hope this message finds you very well.Thank you very much for taking your time to leave this review in regards to your recent stay.I am delighted to see that your stay was nothing but amazing. Our team strives to provide great customer service and standards, and I am really happy to see that we met your expectations. Our apologies about the little misunderstanding during breakfast time, your comments help us keep improving our standards, and rest assured we will address your requests on your next visit.We will look forward to welcoming you back in the future, so do not hesitate to keep in touch with us.Kind regards,Andy HernandezSenior Reception Manager

4/10 Poor

Hamed

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Disaster
On the last day, the entire hotel’s boiler was not working and I was late for my flight and I missed my train to airport too as they were attempting to fix it but it could not be. Generally boiler is a basic need in winter and paying £150 per night is definitely not worth spending on this hotel. Never going to stay here again
Stayed 3 nights in Feb 2024
Response from Andy Hernandez on 11 Feb 2024
Dear guest,I hope this message finds you well.Thank you for taking your time to give us this review in regards to your recent stay at the Thistle Park Lane hotel; your feedback is important to us.I am concerned as I see your stay was not 100% positive and your requirements were not met as you expected. Our apologies about the boiler issue we had in the building; we were not expecting this matter happening, and our apologies for not addressing this situation as soon as you required us to, and sorry if this caused hassle to you. We are constantly improving our standards and rest assured that we will address this kind of situations more properly in the future.We really hope we can welcome you back in the future, so we can provide you with a better experience.Kind regards,Andy HernandezSenior Reception Manager

10/10 Excellent

Ivette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to train Station, shops and restaurants. The staff was great and the room was really clean. I would stay here again.
Stayed 3 nights in Feb 2024
Response from AMAL on 8 Feb 2024
Dear Ivette,Thank you for your kind words! We are delighted to hear that you enjoyed our convenient location, excellent staff, and clean accommodations. We cannot wait to welcome you back on your next visit!Thank you,Best regards,Amal-Reception Manager -Thistle

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing and actually seemed happy to be at work and were really helpful. They made my stay brilliant. I got an upgrade too which was great to a bigger room, the room I had was very comfortable, comfortable big bed and mattress and temperature was great, lots of hotels sometimes the air con makes it all sticky but not in the room I was in. Had a heater too in case you get cold. Had a fridge which was useful. The windows had black out blind things and curtains so it was great as I am usually noise sensitive, light sensitive and I need a comfortable bed or I don't sleep and this was all great. Right by marble arch tube. Would stay again
Stayed 1 night in Feb 2024
Response from Priscilla on 5 Feb 2024
Dear Jennifer,Thank you for choosing to stay at Thistle Park Lane.We are thrilled to know that you had such an enjoyable experience with us and that you found our staff to be very helpful.We look forward to welcoming you back to Thistle Park Lane soon for yet another wonderful stay!Kind regards,Priscilla - Reception Team Member

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mohamed on 3 Feb 2024
Dear Michelle,Thank you for taking the time to share your feedback with us. It was a pleasure to meet you. Thank you for giving us a high score of 10 out of 10. We would love to accommodate you on your next visit to London.Kind regards,Mohamed SagarReception Manager

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Andy Hernandez on 27 Jan 2024
Dear Steven,I hope this message finds you well.Thank you very much for taking your valuable time to leave a review in regards to your recent stay at the Thistle Park Lane hotel; we appreciate your feedback.I am happy to see your stay was positive and you had a great moment with us. It is satisfying to see that our room facilities, staff assistance, and location was to your convenience as we strive to provide outstanding service.We would like to welcome you back anytime in the future so we can provide you with another fantastic stay, so please, do not hesitate to keep in touch with us.Kind regards,Andy HernandezSenior Reception Manager

8/10 Good

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great value for the money, great central location for what we needed. Staff very friendly and room was ready a lot earlier than the 3pm check in so that was also a bonus. No view but we didn't mind that for the money.
Stayed 1 night in Jan 2024
Response from Priscilla on 22 Jan 2024
Dear Greg,Thank you for choosing to stay at Thistle Park Lane.We are thrilled to know that you enjoyed your stay with us and that you found our staff to be friendly.We appreciate your feedback as we aim to ensure that all our guests have a wonderful stay with us.We look forward to welcoming you back to Thistle Park Lane soon!Kind regards,Priscilla - Reception Team Member

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Only Luke warm water for a bath and room was freezing despite some electric radiators being provided
Stayed 1 night in Jan 2024
Response from Priscilla on 20 Jan 2024
Dear Guest,Thank you for choosing to stay at Thistle Park Lane.We are saddened to see that your experience at our hotel was not up to your standard.We apologise for any inconvenience that occurred during your stay.We hope to welcome you back to Thistle Park Lane.Kind regards,Priscilla - Reception Team Member

10/10 Excellent

Larry

Business traveller
Stayed 1 night in Jan 2024
Response from Priscilla on 20 Jan 2024
Dear Larry,Thank you for choosing to stay at Thistle Park Lane.We are glad to see that you enjoyed your stay.We hope to welcome you back to Thistle Park Lane soon!Kind regards,Priscilla - Reception Team Member

8/10 Good

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for where I was working with plenty of places around it to grab a meal or a drink. Comfy bed, plenty of space in the room
Stayed 1 night in Jan 2024
Response from Andy Hernandez on 13 Jan 2024
Dear Phil,I hope this message finds you very well.Thank you so much for choosing us while in London, as well as for taking your valuable time to share this review about your recent stay at the Thistle Park Lane hotel.I am quite pleased to see your time with us has been memorable as we met your expectations. We take pride in providing great customer service, and I am glad we were able to make your stay be positive.Please, do not forget to keep in touch with us, so we can provide you with another great stay in the future.Kind regards,Andy HernandezReception Manager

8/10 Good

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andy Hernandez on 13 Jan 2024
Dear guest,I hope you are well.Thank you very much for taking your time to share your experience with us; we really appreciate it.I am glad to see that your stay was positive as we met your expectations. Note that we strive to provide great customer service and standards, and I am pleased to see you had a great time with us.Do not hesitate to keep in touch with us, so we can provide you with another outstanding stay.Kind regards,Andy HernandezReception Manager

8/10 Good

Osama

Travelled with family
Liked: Cleanliness, staff & service
Stayed 6 nights in Jan 2024
Response from Priscilla on 10 Jan 2024
Dear Osama,Thank you for choosing to stay at Thistle Park Lane.We are glad to see that you enjoyed your stay with us. We hope to welcome you back in the near future. Kind regards,Priscilla

8/10 Good

Lacey

Travelled with family
Liked: Cleanliness, staff & service
The property location was very conveniently located near transportation, shopping, and Hyde park. The facility could definitely use some modernizing but overall value for the money was great. There are no USB ports in the room so make sure to pack converters. We had an apartment room, which had a kitchen and additional space which was nice.
Stayed 6 nights in Dec 2023
Response from Priscilla on 10 Jan 2024
Dear Lacey,Thank you for choosing to stay at Thistle Park Lane.We are thrilled to hear you had a wonderful experience with us and enjoyed of our location too.We appreciate your feedback and will pass on your comments to the relevant departments. We strive to make sure all our guests have an extraordinary experience.We hope to welcome you back in the near future.Kind regards,Priscilla

10/10 Excellent

janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Priscilla on 3 Jan 2024
Dear Janelle,Thank you for choosing to stay at Thistle Park Lane.We are delighted to know that you enjoyed your stay with us.Thak you for taking the time out to leave a review.We look forward to welcoming you back in the near future.Kind regards,Reception team

10/10 Excellent

Niki

Stayed 2 nights in Dec 2023
Response from Mira on 24 Dec 2023
Dear Nikki,Thank you for staying at Thistle Park Lane.We are delighted that you enjoyed your stay at our hotel. we appreciate your feedback and excited to welcome you back in future reservations.kind regards,Mira

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel's staff were amazingly friendly and helpful. The room was spacious and very clean. The location was perfect. Lots of shopping, restaurants, and Winter Wonderland. I would surely stay again.
Stayed 3 nights in Dec 2023
Response from Mohamed on 22 Dec 2023
Dear Lisa,Thank you for taking the time to share your experience as your feedback is very important to us. It was a pleasure to have you stay with us. We hope to welcome you back in the near future.Kind Regards,Mohamed SagarReception Manager

8/10 Good

Beth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
It was a pleasant stay located in a great location. The hotel is a short walk from an underground station, Hyde park and a major shopping location. It has access to bus stops near by also. The hotel room was clean, and had a mini fridge and a thermostat, which meant we could control the heat of the room. They do use small bottles of shampoo and soap bars, which isn’t the most sustainable option as these are disposable, but they did have glass bottles of water in the fridge which is better than plastic. The reception does not have a bathroom, so if you arrive early or go to collect luggage after checkout, you would not be able to freshen up or use the bathroom. We were provided with a 50% off discount card for the restaurant/bar/event venue next door which was pretty useful and we made sure to make use off. Luggage storage with easy and trustworthy. The room could get a bit noisy from people outside the room in the hallway and from people in the street, however this is expected from staying in a busy city area.
Stayed 1 night in Dec 2023
Response from Tamer Reception Manager on 22 Dec 2023
Dear Guest, Thank you for staying at Thistle Park Lane. We are delighted that you enjoyed the central location of our hotel, Thistle Park Lane. I am very sorry for not having a bathroom in the lobby area. I would like to mention that we do have our sister hotel Cumberland next door, and you could use their facilities, and I am sorry that this service was not made clear to you on your arrival , I have passed your feedback to the relevant head of department ,we will try to do our best in your next visit, we would really like to welcome you back soon. Kind regards Tamer Reception Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Priscilla on 21 Dec 2023
Dear guest,Thank you for choosing to stay at Thistle Park Lane.We look forward to welcoming you back soon! Kind regards,Priscilla

2/10 Terrible

Zain-Ul-Abideen, SIALKOT

Stayed 4 nights in Dec 2023
Response from Priscilla on 3 Jan 2024
Dear Zain,Thank you for choosing to stay at Thistle Park Lane.We are sorry to see that your experience with us was not up to your standards. We strive to give our guests an enjoyable and comfortable experience.We hope that we can welcome you back in the near future.Kind regards,Reception team

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Priscilla on 21 Dec 2023
Dear guest,Thank you for choosing to stay at Thistle Park Lane.We hope that we can welcome you back again to have yet another enjoyable stay!Kind regards,Priscilla - Reception team member

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Mohamed on 9 Dec 2023
Dear Allison, Thank you for taking the time to share your experience as your feedback is very important to us. It was a pleasure to have you stay with us and we hope to welcome you back in the near future.Kind regards,Mohamed/Reception Manager

6/10 Okay

Verified traveller

Very busy upon arrival with only 2 members of staff working .
Stayed 1 night in Dec 2023
Response from Mohamed on 9 Dec 2023
Dear guest, Thank you for taking the time to share your experience as your feedback is very important to us. During check-in times we can busy if most of our guest do arrive at the appointed check-in time. I happy to learn that you have enjoyed your overall stay with us and we hope to welcome you back in the near future.Kind regards,Mohamed/Reception Manager

6/10 Okay

Kim

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location was good, however the bed was lumpy, the kettle was rusty and it had these pointless boards on the walls in the room that looked old and dated. For the price, it wasnt worth it
Stayed 1 night in Nov 2023
Response from Mohamed on 4 Dec 2023
Dear Kim,Thank you for your taking the time to share your experience as your feedback is very important to us. I have passed your feedback to the relevant head of departments for further consideration. We do hope that your next visit to London, you would consider to stay with us and would be our pleasure to welcome you back.Kind Regards Mohamed-Reception Manager

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Close to the office and so very handy for work.
Stayed 1 night in Nov 2023
Response from Minal on 21 Nov 2023
Dear Martin,Thank you for taking the time to share your experience as your feedback is very important to us. We are glad to know that the location of the hotel was convenient for your stay, and we hope to welcome you back to Thistle Park Lane in the near future.Kind Regards,Minal

10/10 Excellent

Kayla, Sarnia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel. Rooms are extremely large for london. Great location, walking distance to oxford st and hyde park/marble arch.staff was unbelievably friendly. Will definitely stay here again.
Stayed 6 nights in Nov 2023
Response from Minal on 21 Nov 2023
Dear Kayla,Thank you for choosing to stay at Thistle Park Lane. We are happy to hear that you had a wonderful stay with us and a great experience with the staff. Thank you for taking the time for your feedback and we hope to welcome you back in the near future.Kind RegardsMinal

4/10 Poor

Eman

Stayed 2 nights in Nov 2023
Response from Priscilla on 22 Nov 2023
Dear Eman,We are sorry to see that you did not find your stay with us enjoyable.We hope that on your next visit to London, you would consider to visit us again and give us the opportunity to show you all the great services and customer care that Thistle Park Lane has to offer.Regards,Priscilla

8/10 Good

Ricardo Dario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at the Thistle Marble Arch. The area was really convenient - centrally located and the Tube practically right next door. Our room was also ready upon our very early arrival, which was a fantastic surprise. Daily water bottles were a nice touch, though sometimes our trash wasn’t disposed of, but that wasn’t a big deal for us. The only recommendation I’d make is that we had twin beds which they bumped together. This was fine, but they were made up separately; everywhere else I’ve stayed with that same arrangement, they’ve used full or queen size bedding to make it more as one. That was very minor and wouldn't deter me from staying again, though. I would gladly come back!
Stayed 7 nights in Nov 2023
Response from Priscilla on 20 Nov 2023
Dear Ricardo,Thank you for choosing the Thistle Park Lane hotel. We are delighted to hear your positive feedback. We will be taking your recommendations into considerations. We look forward to welcoming you back to our hotel. Kind regards,Priscilla

10/10 Excellent

Giovanna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the property after it recently opened. The hotel was incredibly clean and centrally located. It was just a bit hard to get a hold of front desk on the phone so you had to go downstairs which wasn’t much of an inconvenience. Overall great stay :)
Stayed 2 nights in Nov 2023
Response from Dunia on 20 Nov 2023
Dear Giovanna,Thank you for choosing The Thistle Park Lane Hotel for your stay. We are delighted to hear you had a wonderful stay with us. We hope to welcome you back again to Thistle Park Lane in the near future. Kind Regards, Dunia Tofik

8/10 Good

Ibrahim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Choice
Calm, comfort and reassurance
Stayed 6 nights in Oct 2023
Response from Priscilla on 12 Nov 2023
Dear Ibrahim,Thank you for choosing to stay with us here at Thistle Park Lane. We are delighted to know that you found your stay comfortable and calm.We look forward to welcoming you back to have an enjoyable stay again!Kind regards,Priscilla

10/10 Excellent

Bonnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Staff super friendly roll out bed already placed, complimentary water and biscuits in room, safe, iron, hair dryer available and mini shampoo and conditioner. Stayed as a group of 3 friends for birthday.
Stayed 1 night in Nov 2023
Response from Carolina on 6 Nov 2023
Dear Bonnie,Thank you for choosing to stay with us at the Thistle Park Lane Hotel and thank you for taking the time to provide us with your feedback.We are glad that you had an excellent experience with us and found the staff friendly.I will share your kind words with the team who will be delighted to hear!We look forward to welcoming you back to Thistle Park Lane in the near future.Kind Regards,Carolina SilvaReception Manager

10/10 Excellent

Mallory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What can I say, the deluxe room was very deluxe. It was the best hotel I stayed in during my trip. You know it's lux when they have a free robe for you to wear. It was quiet except for some noisy neighbours in the hallways at certain times. Spacious. Clean. Great location - around the corner from the tube. I'd stay here again.
Stayed 2 nights in Oct 2023
Response from Mohamed/Reception Manager on 4 Nov 2023
Dear Mallory, Thank you for taking a moment to share your experience. I am really happy to hear that our rooms and customer care was up to your standards. We are looking forward to welcoming you back in the near future. Kind Regards,Mohamed SagarReception Manager