Ratings based on 587 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller from Los Angeles

Convenient lication

Posted 25-Sep-2016
Booked 2 rooms, 1 was a comfortable size, the other was barely walkable. No room for luggage nor moving about. Location very convenient though.
3out of 5
by A verified traveller

Disappointed

Posted 21-Sep-2016
The hotel room was clean, however, our window wouldn't open, the TV didn't work, no air conditioning, and we had to pay extra to make local phone calls.
4out of 5
by A verified traveller

Very handy

Posted 16-Sep-2016
Pros: Location and access. Good bed.
Cons: Room size a little on the small side (we had a standard double room). Carpet a bit grubby.
Location: Check map.
Useful location for transport and the center city attractions.
5out of 5
by A verified traveller from southeastern U.S.

Nice hotel convenient to everything

Posted 14-Sep-2016
Pros: Everything was fine,we booked a cab to take us to the train station as we had a lot of luggage,it never showed,so the desk clerk and flagged a taxi .
Cons: Breakfast is 12 pounds,better to walk two blocks to Queensway and dine at one of the cafes on Bayswater,English breakfast for 5 or 6 pounds.
Location: Near the parks tube and bus stops
Booked as a package with expedia,great hotel near the tube island baseline. A short walk to Bayswater underground and the circle line that stops at the major tourist attractions.
3out of 5
by A verified traveller

First time

Posted 29-Aug-2016
They don't have Service bags to your room so you have to take them by yourself. Narrow corridors of rooms . They don't clean the rooms very well they only changed sheets and towels and bathroom they don't vacuuming the room.
Comment from Hotel Management
31-Aug-2016 by Tiziano Rossi, Relationship Manager, Hotel Management
Good morning dear guest, Thank you for your feedback, your opinion is important to us. I am sorry to read that you took the bags to the room. Please accept my apologies if we didn't offer the appropriate service. We have procedures in place for the room cleaning, which includes vacuuming the floor everyday. We will review the procedures with our maids. I hope you will give us another chance and stay with us in future. Kind regards
3out of 5
by A verified traveller from q8

recommend 4 location. Room so small.

Posted 15-Aug-2016
Room too small for 2 quests. Toiletries are provided upon request. No body help us in laugage.but location is good
4out of 5
by A verified traveller from Texas

Loved the location

Posted 05-Aug-2016
We loved the location of this hotel. It was across the street from the park and close to restaurants and grocery stores.
4out of 5
by A verified traveller

worth the stay

Posted 27-Jul-2016
Hotel was in a great location close to the tube. The hotel was clean and staff was helpful. The only thing was air conditioner didn't work. I read previous review same happen to another guest. They offered another room but didn't feel like moving . The staff gave me a fan all was good. After a long day in the city always had a glass of wine in the lounge. They could keep it open longer for the guest.
4out of 5
by A verified traveller from stockholm

Bra hotell nära tre tunnelbanor.

Posted 23-Jul-2016
Rent rum med ett snyggt badrum och utmärkt dusch. Trevlig personal. Dubbelsängen var skön att sova i, jag brukar vara känslig men sov mycket gott i sängen.
3out of 5
by A verified traveller from Zwolle

Aardig hotel, dicht bij metro en parken

Posted 16-Jul-2016
Pros: Gratis wifi, goed gelegen
Cons: Deuren moeten kamer goed afsluiten, betere matrassen, betere geluidsisolatie
Location: Metro en bus erg dichtbij, groene zone met 2 grote parken (Kensington en Hyde Park), Paddington Station op 10 minuten wandelen.
Aardig hotel, maar erg gehorige kamers (althans, die van mij, op de 8e verdieping). En er kwam licht vanaf de gang onder de deur de kamer binnen; dat slaapt niet fijn. Comfort bed is oke, maar geen 4-sterren waard. Gratis wifi is prima en snel, ontbijt is erg lekker en niet te duur, maar er zijn ook voldoende leuke ontbijttentjes in de buurt. Wat je maar liever doet. Bushalte voor de deur en station Queensway (tube) om de hoek, prima bereikbaar dus met OV. Hotel zit 'op' een tankstation. Had ik geen last van, maar zorgt wel voor wat meer verkeer. Tegenover hotel vind je Kensington Park en iets verderop Hyde Park. Je staat zo bij Buckingham Palace of op Piccadilly. Kan ook met de metro, maar lopen is ook goed te doen.
Comment from Hotel Management
20-Jul-2016 by Tiziano Rossi, Relationship Manager, Hotel Management
Goedemorgen Raymond, Dank u voor een verblijf met ons en voor het nemen van de tijd om uw recente ervaring met ons te herzien. Ik ben blij om te lezen dat je gevonden hebt ons hotel een leuke plek waar te verblijven. Het spijt me zeer als uw kamer niet aan de normen die u van ons verwacht. Ik wil u graag informeren dat we een scala van verschillende type kamers, waaronder Deluxe, Executive en Junior Suites. We zijn er trots op om te lezen dat u onze snelle Wi-Fi en onze smakelijk ontbijt genoten. We kijken ernaar uit om u te mogen verwelkomen snel terug. Vriendelijke groeten Tiziano Rossi, Relationship Manager