Ratings based on 691 Verified Reviews

4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
3out of 5
by A verified traveller from israel

Small and basic rooms

Posted 09-Jan-2017
The hotel is clean and quiet, staff very proffessional, location is good (near a tube and a small super market, next to hyde park and kengsinton palace), but the rooms are very basic there is no minibar, very small tv, the room is very small and hard to manuver in for two people, air condition takes very long time to react (sometimes more then 20 min before air will start flowing), there is no option to open a window.
Comment from Hotel Management
11-Jan-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good afternoon Shaybc, Thank you for staying with us and for taking the time to review your recent experience at the hotel. I am pleased to read that your found the hotel clean and quiet, the staff very professional and that you liked our location. I am sorry that you were unhappy with the dimension and facilities of your room. I do apologies if we did not meet our usual standards of service. I have passed your comments to the other manager and we are discussing how we can improve in the areas that you have highlighted in your review. Thank you for letting me know. I hope you will consider staying with us again in future. Have a great evening. Kind regards Tiziano Rossi, Relationship Manager
5out of 5
Recommended
for Everyone
by A verified traveller from RM

Posted 03-Jan-2017
Ottima posizione a 5 minuti dalla stazione di Queensway (Central Line). Vista eccellente. Personale molto cordiale.
Comment from Hotel Management
13-Jan-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Buongiorno Alessia, Ti ringrazio per essere stata con noi e per aver condiviso la tua opinione su Expedia. Mi fa piacere leggere che ti sei trovata bene all'hotel, soprattutto per la posizione, ben servita dai mezzi pubblici, la vista dalla camera su Hyde Park e il personale molto cordiale. Non vediamo l'ora di ridarti il benvenuto al più presto. Cordiali saluti. Tiziano Rossi, Relationship Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Dec-2016
- Hotel vollkommen in Ordnung. - Gute Lage (zwei U-Bahn-Stationen innerhalb von max.10 Minuten fußläufig erreichbar) - direkt neben dem Hotel liegt eine Tankstelle (gut zur Selbstversorgung, dennoch keine Störung durch den dortigen Personen- & Fahrzeugverkehr)
Comment from Hotel Management
13-Jan-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Guten Tag lieber geschätzter Gast, Bewerten Sie diese Übersetzung: Vielen Dank für Ihre Bewertung Ich bin sehr froh zu lesen, dass Sie Ihren Aufenthalt genossen und dass Sie partulalry waren zufrieden mit unserer bevorzugten Lage. Wir hoffen jedoch, dass sie bei Ihrer Reiseplanung weiterhilft. Grüße Tiziano Rossi, Geschäftsführer
5out of 5
Recommended
for Everyone
by A verified traveller

Polite staff

Posted 19-Dec-2016
This hotel had very polite staff set in a good location for Hyde park. Quick check in and very clean rooms.
Comment from Hotel Management
19-Dec-2016 by Úna, Hotel Management
Good afternoon valued guest, Thank you for staying with us and for taking the time to review your recent experience at our hotel. I am very happy to read that you enjoyed your stay. I am pleased that you were impressed by the service and our favoured location, well connected with the transport. It is great to know that your choice was of a good value for you. We are looking forward to welcoming you back soon. Kind regards, Úna Harrington, Customer Service Team
4out of 5
Recommended
for Everyone
by A verified traveller from w

Upgraded for our anniversary with lovely touches

Posted 17-Dec-2016
On arrival we were upgraded to an executive room , we had lovely touches in our room and a free bottle of prosecco . Also we had a top floor view of Hyde park ! We didn't find the coffee making facilities until the next day -check the drawers! Great location with a tube station a 2 minute walk away. Was a little pricey but it's London city at Christmas time :)
Comment from Hotel Management
19-Dec-2016 by Úna, Hotel Management
Good afternoon Kerry, We wish to thank you for your lovely review of your stay at Thistle Kensington Gardens Hotel. Our staff always try their best to go that extra mile for our guests. We love celebrations, and are delighted that we were able to make your anniversary that extra bit special. I'm happy to know that you were so impressed with the views your room also. We very much look forward to welcoming you back to our hotel in the future. Kind regards, Úna Harrington, Customer Service Team
4out of 5
Recommended
for Everyone
by A verified traveller from Cambridgeshire

Great hotel overlooking Hyde Park

Posted 15-Dec-2016
Pros: Location
Great hotel - very convenient to underground stations. We walked into city - its not too far!
Comment from Hotel Management
19-Dec-2016 by Úna, Hotel Management
Good afternoon JJ, Thank you for staying with us and for taking the time to share your feedback with us and other travellers on Expedia. I am pleased to learn that you enjoyed your stay and particularly the great location of the hotel next to Hyde Park and the ease of access to all that London has to offer. We are looking forward to welcoming you back soon. Kind regards, Úna Harrington, Customer Service Team
4out of 5
Recommended
for Business Travellers
by A verified traveller from New York, NY

Nice hotel near Kensigton Park

Posted 13-Dec-2016
Pros: Location. Nice room
I got a VIP room upgrade. Very nice room look over the park. The hotel is near the train station and underground station (Lancaster Gate). Well located.
Comment from Hotel Management
19-Dec-2016 by Úna, Hotel Management
Good afternoon valued guest, Thank you for staying with us and for taking the time to review our hotel on Expedia. I am happy to read that you enjoyed your stay overall and particularly our favoured location and the views from the upgraded room where you stayed. We are looking forward to welcoming you back soon. Have a great day. Kind regards, Úna Harrington, Customer Service Team
3out of 5
Recommended
for Everyone
by A verified traveller

Metro stations closeby, nice view of Hyde Park

Posted 12-Dec-2016
Pros: Location
Good location to travel to Oxford street area, West End and Camden with Queens Way metro just 3 minutes walk from the hotel, Bayswater station 5 minutes out and just 1 stop from Paddington. Around Xmas nice easy walk through Hyde Park to Winter Wonderland or just 2 stops with metro. Friendly personel, reasonable size rooms, bit noisy with connecting doors. Tip: use your breakfast outside hotel, lots of places to do so and with more atmosphere than at the hotel.
Comment from Hotel Management
13-Dec-2016 by Tiziano Rossi, Relationship Manager, Hotel Management
Good afternoon dear valued guest, Thank you for staying with us and for sharing your feedback on Expedia. I am happy to read that you liked our location and our friendly staff. I am sorry if you were unhappy with the breakfast and I have informed our managers about your opinion. We will try to improve in this area following your feedback. Thank you for letting us know. We are looking forward to welcoming you back soon. Regards Tiziano
4out of 5
Recommended
for Everyone
by A verified traveller from hampshire

Staff were excellent. Best customer service I had

Posted 19-Nov-2016
Pros: It was very handy for the Albert hall. It was also very, very quite, which was great. No noise from people passing in the hall
Cons: Lift was very small and proved to be quite difficult to get the wheelchair in.
Location: We were going to the Albert hall so very handy as straight across the park. unfortunately the park closes at dusk!!!!!
The staff were excellent. My mother is disabled and they all went the extra mile to help. Very impressed
Comment from Hotel Management
20-Nov-2016 by Tiziano Rossi, Hotel Management
Good afternoon dear valued guest, Thank you for staying with us and for taking the time to review your recent experience with us. I am happy to read that you enjoyed your stay and particularly our location, close to the Royal Albert Hall and very quiet. Thank you for the comments on our staff, I have shared your review with them. We are all very proud when we can make our guests' stay enjoyable. I am sorry to read that you were unhappy with the lifts, I have reported your opinion to the other managers and we are investigating this situation to make sure we can do better in future. We are looking forward to welcoming you back soon. Kind regards Tiziano Rossi, Relationship Manager
3out of 5
Recommended
for Business Travellers
by A verified traveller from new york

Convenient location and clean

Posted 16-Nov-2016
Pros: Location
Cons: Room view, deco and size
Location: Very close to a tube station only few stops away from bond street and oxford circus which are good options for dining ane shopping
The room had an average size, classic decor, clean. I did not expect more and i was not disappointed. The staff were very friendly. I think average would really sum it up..good choice for business travel when the budget has to be contained
Comment from Hotel Management
20-Nov-2016 by Tiziano Rossi, Hotel Management
Good afternoon Giorgio, Thank you for staying with us and for sharing your feedback on Expedia. Your opinion is important to us. I am happy to read that you enjoyed your stay and particularly our favoured location and and the cleanliness of the hotel. I am sorry if you were unhappy with the room view and size. I would like to inform you that we have different categories of rooms, including Deluxe, Executive and Junior Suite, with a view on the park and more space if you need it in future. We are looking forward to welcoming you back soon. Kind regards Tiziano Rossi, Relationship Manager