Ratings based on 832 Verified Reviews

4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Bay Area, CA, USA

One day in London

Posted 19-Jun-2017
Hotel is in nice area. Across the street from Park you are able to walk through, where Kensington Palace is. Room was clean. Spacious. Only stayed 1 night. But it was pleasant.
3 out of 5
Recommended
for Everyone
by A verified traveller from Adelaide

Posted 03-Jun-2017
The king bed was two singles pushed together and was hard and lumpy. Felt like the springs had gone.
Comment from Hotel Management
06-Jun-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good afternoon Matt, Thank you for staying with us and for taking the time to review our hotel, your opinion is important to us. I am sorry that you were unhappy during your stay, please accept my apologies if we did not meet our usual standards on this occasion. I have informed our housekeeper manager as we are in the process of changing the mattress in the rooms where is needed and we will add this room to the list. Thank you for letting me know. I hope you will consider staying with us again in future. Have a great evening. Regards Tiziano Rossi, Relationship Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Sydney

A nice hotel

Posted 29-May-2017
Pros: Location and the breakfast.
Cons: The lifts and the air conditioning was noisy and had to be turned off to sleep.
A convenient location. Room was tiny but comfortable. The air conditioning was noisy. Limited room to access two suitcases. Bed was comfortable. Breakfast was fantastic, selection and quality was excellent.
Comment from Hotel Management
31-May-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good afternoon Rocky, Thank you for staying with us and for taking the time to review your recent experience with us. I am pleased to read that you enjoyed your stay and particularly liked the location and the breakfast at our hotel. I am sorry that you were unhappy during your stay because of the noise coming from the lifts and the airconditioning. I have reported your comments to the maintenance manager who is getting this fixed. Thank you for letting me know. We are looking forward to welcoming you back soon. Regards Tiziano Rossi, Relationship Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from England

Good location

Posted 29-May-2017
Pros: Location and there is a Waitrose by the hotel
Cons: Maybe some of the room furniture needs looking at
Location: Lots of transport links near by including Paddington station. Oppsite the park. Loads of places to eat near by. 10 minutes by bus or tube to Oxford St
Stayed once before as near to several underground stations, close to Kensigton gardens. Computors were down when we arrived but staff very apologetic and quick. No upgrade this time. A standard room is very small and the chest of drawers needs replacement. Excellent bathroom comfortable bed and very quiet. Would stay again
Comment from Hotel Management
31-May-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good afternoon Tween, Thank you for staying with us and for sharing your feedback, your opinion is important to us. I am happy to learn that you enjoyed your stay and especially liked our favoured location. We are looking at changing the furniture in those bedrooms where is needed, thank you for letting me know and sorry for the inconvenience. It is great to know that you could use the transport of London so handily from the hotel and that the staff were efficient during the check in, despite the technical challenges. We are looking forward to welcoming you back again soon. Regards Tiziano Rossi, Relationship Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Philippines

Great Hotel. Short 3 min walk to Queensway tube

Posted 28-May-2017
Clean comfortable quiet hotel a short ride to everything. Paddington station is a 15 walk away. Heathrow is a 20min £22 ride to Paddington, so you could save on taxi fare.
Comment from Hotel Management
03-Jun-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good afternoon Raul, Thank you for staying with us and for sharing your feedback on Expedia, your opinion is important to us. I am pleased to read that you enjoyed your stay and especially liked our favoured location, close to the highlights of the city and the main transport. We are looking forward to welcoming you back soon. Have a great evening. Regards Tiziano Rossi, Relationship Manager
5 out of 5
Recommended
for Business Travellers
by A verified traveller

Great property in fantastic location

Posted 27-May-2017
Pros: Location. Modern. Great and reliable food service. Free wifi that was a decent speed.
Cons: TV was grainy - perhaps require to upgrade to better tv service technology?
Location: Great location with the highlight being Kensington gardens literally across the road.
Stayed for 5 nights - excellent location being directly opposite Kensington Gardens/Hyde Park. Also a Waitrose mini (supermarket chain) directly under the hotel which is convenient for food or other necessities. Room was ample and had a large Kingsize bed. Good modern bathroom, on the small side, but made up for with high quality shower fittings (dedicated shower, and not a shower over bath, which I always appreciate). Only criticism would be the TV reception was grainy which is an odd thing to see these days and the aircon was a little noisy - switched it off in the evenings. Ordered room service a number of evenings and the food was delicious and service fairly quick. Didn't use the restaurant or bar but did take a look and had a nice vibe and looked nice. Was easy walking distance to Paddington (about 15 mins), and easy access to 2 tube stations nearby (both about 5 mins walk) from which central London was just 10-15 mins. A few restaurants in close by streets within 5 mins walk also. All up, I'd certainly stay here again.
Comment from Hotel Management
31-May-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good afternoon dear valued guest, Thank you so much for staying with us and for your lovely review of the recent experience you had at our hotel. I am delighted to read how much you enjoyed your time in London and your accommodation here at Thistle Kensington Gardens Hotel. It is great to know that you liked our location, the food service and the free WiFi. Thank you for letting us know about the TV been grainy, we are upgrading all the rooms with new screens in the next 2 months. I am sorry for the inconvenience. I am pleased with your comments regarding the room being ample and the shower of your liking. It would be great to have you here with us again soon. Have a great evening. Regards Tiziano Rossi, Relationship Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Very Good Location and Quiet Place

Posted 26-May-2017
Pros: Location, quietness.
Cons: None.
Location: Tub stations, resturants.
The hotel is in a good location close to tub stations, resturants. And the major hop-on-hop-off buses have a stop right below hotel. The room is not big but the hotel staff is very friendly, they have made efforts to make more as comfortable as they can.
Comment from Hotel Management
31-May-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good afternoon Victor, Thank you for staying with us and for taking the time to share your feedback on Expedia. Your opinion is important to us. I am pleased to read that you enjoyed your stay and especially thank to our favoured location and the quietness of the hotel. It is great to know that the staff was very friendly and could make your stay more comfortable. We are looking forward to welcoming you back again soon. Regards Tiziano Rossi, Relationship Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from NZ

Close to Hyde park

Posted 24-May-2017
Beds are pretty old and hard, rooms are very small, but location is great close to tube and shopping and restaurants. Hyde park is beautiful and nice ver the road. Hotel is above a petrol station which is a bit smelly
Comment from Hotel Management
31-May-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good afternoon Jafa, Thank you for staying with us and for taking the time to review your recent experience at our hotel. I am pleased to read that you enjoyed your stay overall and especially because of our location, close to the transports, the shopping area and loads of restaurants. I am sorry that you were unhappy with the bed and the dimension of the room. I would like to inform you that we are changing most of our mattress in the next month and that we have a range of different categories of bedrooms including Executive, Family and Junior Suite, where you can find that more space when you need it. I hope you will consider staying with us again in future. Have a great evening. Regards Tiziano Rossi, Relationship Manager
3 out of 5
Recommended
for Everyone
by A verified traveller from Gloucester

Good hotel in central london. Rooms need rewiring.

Posted 24-May-2017
Light switches were not wired up properly so I couldn't turn the lights off. I reported it to reception and their maintenance man just removed one of the bulbs. I reported it again and they just put the bulb back without rewiring the switch so I had to remove the bulb myself.
Comment from Hotel Management
31-May-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good afternoon Martin, Thank you for staying with us and for sharing your feedback with us and other travellers on Expedia. I am sorry that you were unhappy during your stay. We have checked your room and fixed the lights in the room. Thank you for letting us know. Please accept my apologies if we did not meet our usual standards on this occasion. I have spoken with the other managers and we discussed a new procedure to follow in future to avoid this to repeat. I hope you will consider staying with us again. Have a great evening. Regards Tiziano Rossi, Relationship Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

A bit basic but great location.

Posted 24-May-2017
Clean and tidy, great location. Standard double room very small and pretty basic, but perfectly sufficient for a night or two. Wouldn't have been happy if I'd paid full price but at the discounted rate can't complain.
Comment from Hotel Management
25-May-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good morning Dan, Thank you for staying with us and for taking the time to review our hotel on Expedia.com. Your opinion is important to us. I am delighted to read that you enjoyed your stay and especially liked the location and found the hotel clean and tidy. I am sorry that you were unhappy during your stay because of the dimension of the room and the facilities you found in it. I would like to inform you that we have a range of different categories of bedrooms including Executive, Family and Junior Suite, where you can find that more space when you need it. We are looking forward to welcoming you back soon. Have a great day. Regards Tiziano Rossi, Relationship Manager