Ratings based on 641 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller from hampshire

Staff were excellent. Best customer service I had

Posted 19-Nov-2016
Pros: It was very handy for the Albert hall. It was also very, very quite, which was great. No noise from people passing in the hall
Cons: Lift was very small and proved to be quite difficult to get the wheelchair in.
Location: We were going to the Albert hall so very handy as straight across the park. unfortunately the park closes at dusk!!!!!
The staff were excellent. My mother is disabled and they all went the extra mile to help. Very impressed
Comment from Hotel Management
20-Nov-2016 by Tiziano Rossi, Hotel Management
Good afternoon dear valued guest, Thank you for staying with us and for taking the time to review your recent experience with us. I am happy to read that you enjoyed your stay and particularly our location, close to the Royal Albert Hall and very quiet. Thank you for the comments on our staff, I have shared your review with them. We are all very proud when we can make our guests' stay enjoyable. I am sorry to read that you were unhappy with the lifts, I have reported your opinion to the other managers and we are investigating this situation to make sure we can do better in future. We are looking forward to welcoming you back soon. Kind regards Tiziano Rossi, Relationship Manager
3out of 5
by A verified traveller from new york

Convenient location and clean

Posted 16-Nov-2016
Pros: Location
Cons: Room view, deco and size
Location: Very close to a tube station only few stops away from bond street and oxford circus which are good options for dining ane shopping
The room had an average size, classic decor, clean. I did not expect more and i was not disappointed. The staff were very friendly. I think average would really sum it up..good choice for business travel when the budget has to be contained
Comment from Hotel Management
20-Nov-2016 by Tiziano Rossi, Hotel Management
Good afternoon Giorgio, Thank you for staying with us and for sharing your feedback on Expedia. Your opinion is important to us. I am happy to read that you enjoyed your stay and particularly our favoured location and and the cleanliness of the hotel. I am sorry if you were unhappy with the room view and size. I would like to inform you that we have different categories of rooms, including Deluxe, Executive and Junior Suite, with a view on the park and more space if you need it in future. We are looking forward to welcoming you back soon. Kind regards Tiziano Rossi, Relationship Manager
4out of 5
by A verified traveller

Beautiful hotel, great breakfast

Posted 14-Nov-2016
Location: Beautiful Hyde park just outside. If you going on a "hop on - hop off tour. Choose big bus tour that offer a good deal right outsider the hotel.
I slept great all 3 nights and had a nice breakfast. Very good luggage storage before checking in and after checking out.
Comment from Hotel Management
20-Nov-2016 by Tiziano Rossi, Hotel Management
Good afternoon dear valued guest, Thank you for staying with us and for taking the time to review your recent experience at Thistle Kensington Gardens Hotel. I am pleased to read that you enjoyed your stay with us and particularly appreciated our favoured location and the breakfast. We are looking forward to welcoming you back soon. Kind regards Tiziano Rossi, Relationship Manager
4out of 5
by A verified traveller

Close to Queenway Tube station

Posted 31-Oct-2016
Very small room but not a bad price for one night in London.
Comment from Hotel Management
31-Oct-2016 by Una, Hotel Management
Good afternoon, Thank you for taking the time to share your feedback of your stay. I'm glad to hear that you felt that your stay was good value for a night in London. I'm sorry to hear that the size of the room didn't appeal to you. I would like to highlight that we do have other room categories available with larger dimensions, such as our Executive rooms and Junior Suites, which may be more suitable when you need that extra bit of space. We very much look forward to welcoming you back to our hotel in the future. Kind regards, Una Harrington, Customer Service Team
4out of 5
by A verified traveller

Boa opção para Londres

Posted 22-Oct-2016
Pros: O atendimento dos funcionários foi muito bom! Atenciosos e prestativos
Cons: Achei o quarto um pouco pequeno! Mal havia espaço para passar entre a cama e comoda! A falta da geladeira também achei absurda!
Location: Fica a 3 quadras do metrô na frente do Kensington Garden . Mas para ir aos pontos de interesse e necessário ir de metro
3out of 5
by A verified traveller from Perth, Western Australia

Good location

Posted 21-Oct-2016
This hotel is in a great location, opposite Hyde Park and close to Queensway tube station on the Central line. Very convenient for getting into central London on the tube or bus. Nice neighbourhood with plenty of good places to eat nearby. However the standard room is tiny, very hard to move around in when you have two adults with two large suitcases. Comfortable bed and nice hot shower. Handy to have the iron and ironing board in the room. Walls are a bit thin so you can hear people in the rooms next door and above. Hotel staff were generally friendly but service was slow at reception. They organised a car to take us to St Pancras Station on our departure from London but failed to tell us that we would have to pay cash for this and how much it would be, which wasn't a huge problem but just created extra hassles for us because we had spent all of our pounds (since we were leaving the UK). All in all a decent hotel, just expected a bit more for the price we paid.
Comment from Hotel Management
31-Oct-2016 by Una, Hotel Management
Good afternoon Megan, We would like to thank you for your kind review of your stay at Thistle Kensington Gardens Hotel. Our location is one of the things we pride ourselves on, and I'm delighted to hear that you enjoyed the ease of access to central London as well as the wide range of restaurants nearby. It's great to know that you found your bed comfortable and the shower was to your liking. I am sorry to hear that you were not happy with the size of your room. I wish to highlight that we do have different room categories available, such as our Executive rooms and Junior Suites, which have larger dimensions and may be better suited when you need that extra bit of space. I have passed your comments on to our reception team, who are sorry for the lack of communication on this instance, and will strive to improve on this aspect in the future. We hope to welcome you back to our hotel in the future. Have a lovely day. Kind regards, Una Harrington, Customer Service Team
3out of 5
by A verified traveller from Connecticut

Nice location

Posted 15-Oct-2016
Pros: Great location and staff
Cons: Rugs and bathroom is new but hard for older people
Location: Great place near tube and restaurants and park
The hotel is in need of renovation it is in a good location but above a gas station and small elevators to go up to room. Over all staff was good but bathroom was dangerous and hard to get into giant tub for a slippery showers. Room was tired and the rug so dirty and stained ! Staff tried to help but it's tired looking. Good location across from Kensington park and near tube we had a blast anyway and the staff wonderful
3out of 5
by A verified traveller from Seattle

Great location

Posted 07-Oct-2016
Across from Kensington Gardens and close to Mayfair amenities. Room was comfortable but small and basic. Staff was friendly and helpful. Elevators a challenge.
4out of 5
by A verified traveller from san francisco, ca

Small room, but close to train station

Posted 07-Oct-2016
Pros: 2-3 blocks to queensway and bayswater stations, gas station underneath (for snacks/water), hotel held our luggage after checkout
Cons: very small room! As a gold member, we had no upgrades at all, our a/c unit didn't seem to be work, we could hear water running through pipes.
Location: Across the street from Kensington garden, our Stonehenge tour through premium tours was able to pick us up directly at the hotel
3out of 5
by A verified traveller

Hotel bom

Posted 30-Sep-2016
Hotels.com quarto confortável, porém o ar condicionado e o exaustor do banheiro não estavam funcionando.