Ratings based on 716 Verified Reviews

4.0 out of 5
91% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 19-Feb-2017
Only thing lacking was a bath, perfect stay apart from that!
5out of 5
Recommended
for Everyone
by A verified traveller from Phoenix, AZ

Wonderful Hotel near Tube Stations

Posted 03-Feb-2017
Pros: Location, staff, cleanliness
Cons: Nothing I can think of
Location: Located near tube stops, lots of restaurant options, short taxi to Portobello road (7 GBP), and convenience store below.
We stayed at this hotel for a short holiday in London. It's just down the road from the red central line and the district and circle lines are not much further. There is a gas station below, where we were able to get snacks and breakfasts when we didn't want the large buffet. The buffet was lovely and had a wide variety of food. The room was great. We had a larger room on the corner, it had plenty of space and amenities as expected. We would definitely stay here again.
Comment from Hotel Management
06-Feb-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good morning Theresa, Thank you for staying with us and for taking the time to review your recent experience at our hotel. I am very pleased to read that you enjoyed your stay here and particularly liked our favoured location, close to the public transports and the vibrant area of Queensway. It is great to know that you liked the buffet breakfast and that you enjoyed your large room in the corner. We are looking forward to welcoming you back soon. Have a great day. Regards Tiziano Rossi
4out of 5
Recommended
for Business Travellers
by A verified traveller

Nice hotel near all

Posted 29-Jan-2017
Pros: Proximity to city center. Ease of transport.
Cons: No minibar in room
Location: Hyde park right across the hotel
Reasonable rooms. Bus stop in front. 5 min walk to two tube lines.
Comment from Hotel Management
31-Jan-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good morning dear valued guest. Thank you for staying with us and for taking the time to review your recent experience at our hotel. I am pleased to read that you enjoyed your stay overall and especially our location. I am sorry you would have preferred to have a minibar in the room. We have few mini fridges that we can provide to our guests on requests. I have passed your comments to the other managers and we are discussing how to improve in this area. We are looking forward to welcoming you back soon. Have a great day. Regards Tiziano Rossi
4out of 5
Recommended
for Everyone
by A verified traveller from New York

Well located. Good, sometimes unconventional

Posted 24-Jan-2017
Pros: Location. Good value.
Location: Close by restaurants, Chinese and Middle Eastern, reasonably priced and quite interesting.
The hotel is very well located, close to Hyde Park, subway access and therefore all of Central London. The building is above a gas station at the address indicated (entrance on the side, and then up elevators) - a bit disconcerting at first. Once inside, great hotel.
Comment from Hotel Management
25-Jan-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good morning OJ, Thank you for staying with us and for taking the time to review your recent experience at the hotel. I am happy to read that you enjoyed your stay overall and particularly liked our location and the value of your reservation with us. It is great to know that you liked our neighbourhood with Hyde Park at the doorstep and loads of restaurant within a short walk. We are looking forward to welcoming you back soon. Have a great day. Regards Tiziano Rossi, Relationship Manager
4out of 5
Recommended
for Everyone
by A verified traveller from San Francisco

Modern, clean and convenient. Overlooks Hyde Par

Posted 23-Jan-2017
Pros: Clean, and convenient location. Quiet.
Cons: Need better shower surround --bathroom gets totally wet during shower.
Location: Handy to Queensway station. Walk 10 minutes across Hyde Park to museums and Royal Albert Hall.
Nice modern hotel overlooking Hyde Park. 3 minutes walk to Queensway tube station. Rooms are a good size, and clean. Bathroom also clean, although water splashes all over, with the inadequate shower surround.
Comment from Hotel Management
24-Jan-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good afternoon RH, Thank you for staying with us and for taking the time to share your feedback on Expedia. I am pleased to read that you enjoyed your stay at the hotel and particularly that you liked the cleanliness and the size of the rooms, our favoured and quiet location. I am sorry that you were unhappy with the shower in your bathroom. I have reported your comments to the other managers and we are working hard to improve in this area. We are looking forward to welcoming you back soon. Have a great day. Regards Tiziano Rossi, Relationship Manager
3out of 5
by A verified traveller from israel

Small and basic rooms

Posted 09-Jan-2017
The hotel is clean and quiet, staff very proffessional, location is good (near a tube and a small super market, next to hyde park and kengsinton palace), but the rooms are very basic there is no minibar, very small tv, the room is very small and hard to manuver in for two people, air condition takes very long time to react (sometimes more then 20 min before air will start flowing), there is no option to open a window.
Comment from Hotel Management
11-Jan-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good afternoon Shaybc, Thank you for staying with us and for taking the time to review your recent experience at the hotel. I am pleased to read that your found the hotel clean and quiet, the staff very professional and that you liked our location. I am sorry that you were unhappy with the dimension and facilities of your room. I do apologies if we did not meet our usual standards of service. I have passed your comments to the other manager and we are discussing how we can improve in the areas that you have highlighted in your review. Thank you for letting me know. I hope you will consider staying with us again in future. Have a great evening. Kind regards Tiziano Rossi, Relationship Manager
5out of 5
Recommended
for Everyone
by A verified traveller from RM

Posted 03-Jan-2017
Ottima posizione a 5 minuti dalla stazione di Queensway (Central Line). Vista eccellente. Personale molto cordiale.
Comment from Hotel Management
13-Jan-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Buongiorno Alessia, Ti ringrazio per essere stata con noi e per aver condiviso la tua opinione su Expedia. Mi fa piacere leggere che ti sei trovata bene all'hotel, soprattutto per la posizione, ben servita dai mezzi pubblici, la vista dalla camera su Hyde Park e il personale molto cordiale. Non vediamo l'ora di ridarti il benvenuto al più presto. Cordiali saluti. Tiziano Rossi, Relationship Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 21-Dec-2016
- Hotel vollkommen in Ordnung. - Gute Lage (zwei U-Bahn-Stationen innerhalb von max.10 Minuten fußläufig erreichbar) - direkt neben dem Hotel liegt eine Tankstelle (gut zur Selbstversorgung, dennoch keine Störung durch den dortigen Personen- & Fahrzeugverkehr)
Comment from Hotel Management
13-Jan-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Guten Tag lieber geschätzter Gast, Bewerten Sie diese Übersetzung: Vielen Dank für Ihre Bewertung Ich bin sehr froh zu lesen, dass Sie Ihren Aufenthalt genossen und dass Sie partulalry waren zufrieden mit unserer bevorzugten Lage. Wir hoffen jedoch, dass sie bei Ihrer Reiseplanung weiterhilft. Grüße Tiziano Rossi, Geschäftsführer
5out of 5
Recommended
for Everyone
by A verified traveller

Polite staff

Posted 19-Dec-2016
This hotel had very polite staff set in a good location for Hyde park. Quick check in and very clean rooms.
Comment from Hotel Management
19-Dec-2016 by Úna, Hotel Management
Good afternoon valued guest, Thank you for staying with us and for taking the time to review your recent experience at our hotel. I am very happy to read that you enjoyed your stay. I am pleased that you were impressed by the service and our favoured location, well connected with the transport. It is great to know that your choice was of a good value for you. We are looking forward to welcoming you back soon. Kind regards, Úna Harrington, Customer Service Team
4out of 5
Recommended
for Everyone
by A verified traveller from w

Upgraded for our anniversary with lovely touches

Posted 17-Dec-2016
On arrival we were upgraded to an executive room , we had lovely touches in our room and a free bottle of prosecco . Also we had a top floor view of Hyde park ! We didn't find the coffee making facilities until the next day -check the drawers! Great location with a tube station a 2 minute walk away. Was a little pricey but it's London city at Christmas time :)
Comment from Hotel Management
19-Dec-2016 by Úna, Hotel Management
Good afternoon Kerry, We wish to thank you for your lovely review of your stay at Thistle Kensington Gardens Hotel. Our staff always try their best to go that extra mile for our guests. We love celebrations, and are delighted that we were able to make your anniversary that extra bit special. I'm happy to know that you were so impressed with the views your room also. We very much look forward to welcoming you back to our hotel in the future. Kind regards, Úna Harrington, Customer Service Team