Small and basic rooms
The hotel is clean and quiet, staff very proffessional, location is good (near a tube and a small super market, next to hyde park and kengsinton palace), but the rooms are very basic there is no minibar, very small tv, the room is very small and hard to manuver in for two people, air condition takes very long time to react (sometimes more then 20 min before air will start flowing), there is no option to open a window.
Comment from Hotel Management
11-Jan-2017 by Tiziano Rossi, Relationship Manager, Hotel Management
Good afternoon Shaybc,
Thank you for staying with us and for taking the time to review your recent experience at the hotel.
I am pleased to read that your found the hotel clean and quiet, the staff very professional and that you liked our location.
I am sorry that you were unhappy with the dimension and facilities of your room. I do apologies if we did not meet our usual standards of service.
I have passed your comments to the other manager and we are discussing how we can improve in the areas that you have highlighted in your review. Thank you for letting me know.
I hope you will consider staying with us again in future.
Have a great evening.
Tiziano Rossi, Relationship Manager