Ratings based on 105 Verified Reviews

They paid and stayed. We double-checked.
3.8 out of 5
85% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.7 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified traveller from Los Angeles

Great location, not so great room

Posted 30-Sep-2015
Pros: Location, cleanliness
Cons: The rooms must have a mini-bar. In addition, the AC just not working correctly. It wasn't cooling properly. Better breakfast.
Location: Right on Hyde Park. Close to a bus station and the tube. Shops and restaurants are nearby.
My overall experience was good. The hotel has a great location right on the park. The hotel's staff are very professional and helpful. That said, * breakfast was very basic * no minibar * small room * just ok shower * small closet with limited number of hangers * AC didn't cool as expected Now, some of the items I mentioned might be common for European hotels, especially in a great location, but for the price I have paid (over 230 pounds a night), I expected nothing but the best.
4 out of 5
for Everyone
by A verified traveller from NE Hampshire

Good hotel close to Hyde Park

Posted 26-Apr-2015
Pros: Very friendly and helpful staff.
Location: Very good walks through Hyde Park and round the Serpentine.
We needed a base for a visit to Bel Canto, an opera dining experience along the road. We liked the hotel having stayed before. The breakfast was excellent, if rather expensive. The room was fine apart from the carpet which needed either a very deep clean or possibly replacing; it really was very badly stained, which was disappointing.
5 out of 5
by Margaret from Australia - NSW - Sydney

Posted 14-Dec-2014 on Wotif
Pros: Had everything I needed and so fresh and clean
Location: Near 2 tube stations
Facilities: Modern, Everything you'd need; Value: Fantastic, Great breakfast; Cleanliness: Spotless, Immaculate;
5 out of 5
for Everyone
by A verified traveller

Visiting London

Posted 08-Sep-2014
Good location, outside congestion zone, parking and tube station, Kensington Gardens across the road, garage & petrol and a Waitrose store.
3 out of 5
for Everyone
by Meimei from Philippines

Location is good, service is bad

Posted 19-May-2014
Pros: Location is right in front of hop-on/off bus tour stop and within walking distance to two tube stations
Cons: Please improve your room service. Hotels (especially in tourist-heavy places like London) should offer 24-hr functioning kitchen for room service.
Location: Location is right in front of hop-on/off bus tour stop and within walking distance to two tube stations. Its also right in front of Kensington Gardens
I picked this hotel because I read some really good reviews. I booked for two nights. After the first night, I was wondering why there were so many good reviews... After a whole day of exploring London, I was extremely tired and ordered room service around 11pm because I was told that room service was "24 hours". However, when I tried ordering a main course, I was told that the "24 hour room service" was only for sandwiches. That's it! Sandwiches! Very disappointing. So technically, they really don't have a 24-hr functioning kitchen. The only saving grace of this hotel is its location because it was right in front of the hop-on/off bus tour and within walking distance to two tube stations which are Queensway and Bayswater.
4 out of 5
by martyn from Australia - QLD - Brisbane

Posted 02-Nov-2013 on Wotif
Pros: Location to two different tube lines and view of Kensington Gardens across the road.
Cons: The room and bathroom quite small. Lift is very small so try and stay on first or second floor to walk up and down stairs which is easy.
Location: Convenient and great view
Facilities: Rooms and lift are small; Value: Affordable; Service: Go the extra mile; Cleanliness: Pleasant; I think the staff, the location, the view of the gardens and having supermarkets and eateries outweighs size of rooms and of lift.
2 out of 5
by Tomislav

Posted 24-Jul-2013 on Wotif
Location: Reasonable access
Facilities: Tired; Value: Rip-off; Service: Awful; Cleanliness: Clean;
5 out of 5
by Katrina from Australia - WA - Fremantle

Posted 13-Jul-2013 on Wotif
Pros: The location
Cons: Over priced room service
Location: Outstanding
Facilities: Good; Service: Flawless; Cleanliness: Spotless;
3 out of 5
by John from Australia - NSW - Sydney

Posted 18-Sep-2012 on Wotif
Pros: Location
Cons: Tiny room, no fridge, no room to store 2 suitcases, bathroom doors clashing with main door, noisy air conditioning outside window,lift too small.
Location: Close to everything
Value: Over-priced; Best facility was having a Waitrose underneath Hotel
5 out of 5
by Matthew from Australia - QLD - Brisbane

Posted 18-Jun-2012 on Wotif
Pros: Location, newness, clean, being upgraded!
Cons: No fridge in room
Location: Outstanding, a great view of Hyde Park
Facilities: Brand new; Value: Affordable; Service: Go the extra mile, upgraded me for free!;