Ratings based on 572 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3out of 5
by A verified traveller

First time

Posted 29-Aug-2016
They don't have Service bags to your room so you have to take them by yourself. Narrow corridors of rooms . They don't clean the rooms very well they only changed sheets and towels and bathroom they don't vacuuming the room.
3out of 5
by A verified traveller from q8

recommend 4 location. Room so small.

Posted 15-Aug-2016
Room too small for 2 quests. Toiletries are provided upon request. No body help us in laugage.but location is good
4out of 5
by A verified traveller from Texas

Loved the location

Posted 05-Aug-2016
We loved the location of this hotel. It was across the street from the park and close to restaurants and grocery stores.
4out of 5
by A verified traveller

worth the stay

Posted 27-Jul-2016
Hotel was in a great location close to the tube. The hotel was clean and staff was helpful. The only thing was air conditioner didn't work. I read previous review same happen to another guest. They offered another room but didn't feel like moving . The staff gave me a fan all was good. After a long day in the city always had a glass of wine in the lounge. They could keep it open longer for the guest.
4out of 5
by A verified traveller from stockholm

Bra hotell nära tre tunnelbanor.

Posted 23-Jul-2016
Rent rum med ett snyggt badrum och utmärkt dusch. Trevlig personal. Dubbelsängen var skön att sova i, jag brukar vara känslig men sov mycket gott i sängen.
3out of 5
by A verified traveller from Zwolle

Aardig hotel, dicht bij metro en parken

Posted 16-Jul-2016
Pros: Gratis wifi, goed gelegen
Cons: Deuren moeten kamer goed afsluiten, betere matrassen, betere geluidsisolatie
Location: Metro en bus erg dichtbij, groene zone met 2 grote parken (Kensington en Hyde Park), Paddington Station op 10 minuten wandelen.
Aardig hotel, maar erg gehorige kamers (althans, die van mij, op de 8e verdieping). En er kwam licht vanaf de gang onder de deur de kamer binnen; dat slaapt niet fijn. Comfort bed is oke, maar geen 4-sterren waard. Gratis wifi is prima en snel, ontbijt is erg lekker en niet te duur, maar er zijn ook voldoende leuke ontbijttentjes in de buurt. Wat je maar liever doet. Bushalte voor de deur en station Queensway (tube) om de hoek, prima bereikbaar dus met OV. Hotel zit 'op' een tankstation. Had ik geen last van, maar zorgt wel voor wat meer verkeer. Tegenover hotel vind je Kensington Park en iets verderop Hyde Park. Je staat zo bij Buckingham Palace of op Piccadilly. Kan ook met de metro, maar lopen is ook goed te doen.
Comment from Hotel Management
20-Jul-2016 by Tiziano Rossi, Relationship Manager, Hotel Management
Goedemorgen Raymond, Dank u voor een verblijf met ons en voor het nemen van de tijd om uw recente ervaring met ons te herzien. Ik ben blij om te lezen dat je gevonden hebt ons hotel een leuke plek waar te verblijven. Het spijt me zeer als uw kamer niet aan de normen die u van ons verwacht. Ik wil u graag informeren dat we een scala van verschillende type kamers, waaronder Deluxe, Executive en Junior Suites. We zijn er trots op om te lezen dat u onze snelle Wi-Fi en onze smakelijk ontbijt genoten. We kijken ernaar uit om u te mogen verwelkomen snel terug. Vriendelijke groeten Tiziano Rossi, Relationship Manager
5out of 5
by A verified traveller


Posted 12-Jul-2016
Pros: 交通非常方便 環境安全
樓下是超市 對於沒有選擇飯店早餐的客人來說 非常便利 房間狀況很好 也有浴缸 唯一美中不足的地方是電梯很小 此外交通很便利 附近有兩個地鐵站可以選擇(步行5分鐘內) 公車站也在飯店門口 要去白金漢宮 或是攝政街都可以直接抵達
Comment from Hotel Management
14-Jul-2016 by Tiziano Rossi, Relationship Manager, Hotel Management
感谢您的反馈可爱, 我们期待着您的光临回来。 亲切的问候, 提香罗西,关系经理
4out of 5
by A verified traveller from East Sussex

Good for a short stay

Posted 07-Jul-2016
Pros: Location. Room clean and comfortable.
Cons: I waited at reception for some time while two receptionists attended to the couple in front. The third receptionist ignored me.
Location: Conveniently located near Queensway tube station and opposite Kensington Gardens (which is next door to Hyde Park).
We had a standard double room at the rear of the hotel on the third floor. The room was fine for an overnight stay, but I would think it a bit snug for much longer. Although the ensuite was small, the shower was large and powerful. We slept well! We took advantage of the breakfast deal, paying £12 pp for a full breakfast. Fairly wide choice of cold and cooked options for vegetarians. A member of staff brought a jug of soya milk on request.
Comment from Hotel Management
12-Jul-2016 by Tiziano Rossi, Hotel Management
Good morning Lisa, Thank you for taking the time to review your experience with us, your opinion is important to us. I am delighted to read that you enjoyed our great location and you found your room clean and comfortable. I am sorry if you had to wait at the reception and I do apologise for this inconvenience. We are training all our staff and especially the new members of our team to make sure that we can deliver an excellent customer service at all times. I would like to inform you that we have a range of different types of rooms including Deluxe, Executive and Junior Suite, which may suit better your needs if you are looking to stay for a longer period. Thank you once again for your lovely comments on the facilities in your room and the breakfast. We are looking forward to welcoming you back soon. Kind regards Tiziano Rossi, Relationship Manager
2out of 5
by A verified traveller

Great location, shame about the room

Posted 06-Jul-2016
Lovely location right on the park and 5 mins from tube. We had a family room that was clean, but was too small for 3 adults. Mattresses too hard, one pillow each, tv in mono? Couldn't get wifi in the room for the whole stay. Got room service order wrong, air con wouldn't get cool enough and the window hardly opened. Staff were lovely but overall, wouldn't recommend or return. Expect better from a four star hotel.
Comment from Hotel Management
14-Jul-2016 by Tiziano Rossi, Hotel Management
Dear guest, Thank you for your comments on your recent stay with us. I am sorry to read that you experienced some problems during your stay and I do apologise if we made some mistake on this occasion. Our aim is to deliver an excellent customer service and your comments are very helpful for us to correct what we could have done better. If you would like to give us another chance and experience a nice stay in London that would be wonderful for us. Kind regards Tiziano
4out of 5
by A verified traveller

Posted 27-Jun-2016
Spacious rooms (for central London standards) with free Wi-Fi, excellent customer service.