This hotel is in a great location, opposite Hyde Park and close to Queensway tube station on the Central line. Very convenient for getting into central London on the tube or bus. Nice neighbourhood with plenty of good places to eat nearby. However the standard room is tiny, very hard to move around in when you have two adults with two large suitcases. Comfortable bed and nice hot shower. Handy to have the iron and ironing board in the room. Walls are a bit thin so you can hear people in the rooms next door and above. Hotel staff were generally friendly but service was slow at reception. They organised a car to take us to St Pancras Station on our departure from London but failed to tell us that we would have to pay cash for this and how much it would be, which wasn't a huge problem but just created extra hassles for us because we had spent all of our pounds (since we were leaving the UK). All in all a decent hotel, just expected a bit more for the price we paid.
Comment from Hotel Management
31-Oct-2016 by Una, Hotel Management
Good afternoon Megan,
We would like to thank you for your kind review of your stay at Thistle Kensington Gardens Hotel.
Our location is one of the things we pride ourselves on, and I'm delighted to hear that you enjoyed the ease of access to central London as well as the wide range of restaurants nearby. It's great to know that you found your bed comfortable and the shower was to your liking.
I am sorry to hear that you were not happy with the size of your room. I wish to highlight that we do have different room categories available, such as our Executive rooms and Junior Suites, which have larger dimensions and may be better suited when you need that extra bit of space.
I have passed your comments on to our reception team, who are sorry for the lack of communication on this instance, and will strive to improve on this aspect in the future.
We hope to welcome you back to our hotel in the future.
Have a lovely day.
Customer Service Team