Well-located, but showing signs of age
Posted 07-Feb-2017 on Hotels
The hotel is very well located for work in the City, Shoreditch, Clerkenwell, etc. and I secured a cracking rate on the sizeable twin room, so was pleased by that. I also booked it to take advantage of the swimming pool (but then forgot to bring my trunks, so failed miserably on that score).
What let the hotel down though, was the fact that the double-glazing had failed, letting in a rather chilly draft that even turning the heating up to full could not dispel. It was difficult to stay warm working at the desk in the room, as a result.
The other thing that made working there difficult was the patchiness and unreliability of the WiFi - I was regularly disconnected, which was quite frustrating, and the speed was generally pretty slow - even just for email (I didn't even bother trying to watch videos or anything requiring more bandwidth).
What bothers me most, however. was that I was charged twice for the room, once by hotels.com, and once by the hotel itself (which I only discovered after checking out), which more than negated the attractive deal. This is currently with hotels.com to sort out, so their reputation stands or falls in my eyes on how they deal with this. Until it is, I'll be avoiding this particular hotel in case this happens again.
Comment from Hotel Management
20-Feb-2017 by General Manager, Hotel Management
Thanks for your feedback, sorry to hear you were not completely satisfied with the hotel and have faced issues with the billing of your room. We do hope this has now been resolved?