Ratings based on 823 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Modern hotel in good location

Posted 19-Jul-2017
Most hotels in London are old English style, small with wooden flooring (hence noisy when one walks on it This hotel is modern, spacious, good-sized toilet. I like it. Breakfast can be better though.
Comment from Hotel Management
23-Jul-2017 by Suzaan , Hotel Management
Thank you for your taking the time to complete on of our surveys following your recent stay with us. Your feedback is very much appreciated. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service We very much look forward to welcoming you again soon. Sincerely Suzaan Evans Guest Relations Manager
2 out of 5
by A verified traveller

3 days, with 3 people

Posted 04-Jul-2017
Pros: Wait Staff
Cons: Change the management now.
Location: on Trafalgar Square and next to the Canadian embassy... near theaters. GREAT location.
We had a king bed and a rollout couch. They couldn't make up the rollout coach for our 3rd person without reminding. Couldn't bring 3 sets of towels on any day. Safe in the room failed daily. Breakfast room had more managers than wait staff. All terrific people working there, but from a management perspective, someone should be let go. When your visitors have to tell you how to communicate internally, you got problems. Great location which I think - they think - pardons their lack of management.
Comment from Hotel Management
15-Jul-2017 by Suzaan , Hotel Management
Thank you for taking the time to complete a survey following your recent stay with us. I am extremely sorry for the lapse in service you have experience, this wasn't our intention. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that your episode does not recur. I sincerely hope that this will not deter you from choosing to stay with us again in the future. Suzaan Evans Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Louisville, KY

Nearly Perfect

Posted 30-Jun-2017
The only reason I didn't give the Hotel Facilities question a 5 is because they were undergoing renovation. There were many times the elevator was out of order and we didn't have access to the rooftop bar (which I wanted more for the view than the drinks). Still, this was probably the nicest hotel I've ever stayed at. The staff went out of their way to make us comfortable and recommend restaurants/activities. They treated us like family. Hotel is in an excellent location, central to everything.
Comment from Hotel Management
15-Jul-2017 by Suzaan , Hotel Management
Dear Bev Thank you for your taking the time to complete on of our surveys following your recent stay with us. Your feedback is very much appreciated. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service We very much look forward to welcoming you again soon. Kind Regards Suzaan Evans
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Location

Posted 19-May-2017
overall we are very satisfied, we are sorry the remodeling noise was a major disruption
Comment from Hotel Management
21-May-2017 by Suzaan Evans , Hotel Management
Thank you for taking the time to complete our survey following your recent stay with us. I am very sorry for the shortfall you have experienced on this occasion as it wasn't our intention and I hope that it will not deter you from choosing to stay with us again in the future. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that your episode does not recur. Sincerely Suzaan Evans Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Beautiful hotel, dusty sheets

Posted 16-May-2017
Lovely room- amazing interior! Everything was clean to a very high standard apart from the bed. I pulled back the sheets and a lot of dust came from it. I think that's why I felt a little itchy and sniffly. (Minor issue but it needs to be addressed). Useful extras in the room: hair dryer, kettle, television, phone, storage space and as expected; bathroom cosmetics but they were very bad quality infortunately! Apart from the drilling in the morning (which the receptionist warned us that will happen as they are mid construction), and also the random knock very early in the morning from one of the room cleaners asking what time she can come to clean the room, I would say it was a pleasure to stay at the Trafalgar Hotel. Ps. The bed was enormous and the mattress was literally sent from heaven. Made for kings and queens!
Comment from Hotel Management
21-May-2017 by Suzaan Evans , Hotel Management
Thank you for taking the time to complete our survey following your recent stay with us. I am very sorry for the shortfall you have experienced on this occasion as it wasn't our intention and I hope that it will not deter you from choosing to stay with us again in the future. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that your episode does not recur. Sincerely Suzaan Evans Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from CR

Nice hotel, near of bus stops and many attractions

Posted 14-May-2017
We came from Costa Rica and we were at the hotel just for 3 days and 2 nights, the hotel is really close of everything so we could meet all the city without any problem, you can walk to Big Ben, Westminster Abbey, London eye and Buckingham Palace.
Comment from Hotel Management
21-May-2017 by Suzaan Evans , Hotel Management
Thank you for your taking the time to complete on of our surveys following your recent stay with us. Your positive feedback is very much appreciated. We very much look forward to welcoming you again soon. Sincerely Suzaan Evans
4 out of 5
by Enrique

The good the bad and the ugly

Posted 24-Apr-2017 on Hotels
The best two things for me and my family were location and friendly staff, all of the receptionist were very attentive. Later I learned many of them native from Spain and that made sense for how kind they were. Now the Bad, the AC didn't work well, so they provide a fan that helped, and now the Augly they were renovating the hotel so they closed the restaurant and move it temporary to the basement and closed the upstairs bar. But really the noise is what kills you! But we spend must of the time out and about!
Comment from Hotel Management
07-May-2017
Thank you for your review. We are extremely sorry that you were disturbed by the current renovations works, this wasn't our intention. We work closely with our contracted company in order to minimise the disturbance to our guests. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that your episode does not recur. We hope to have the privilege of welcoming you again soon in our new surroundings. Yours sincerely, Suzaan Evans Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

מיקום מעולה צוות אדיב

Posted 18-Apr-2017
Pros: מקום מרכזי שקט יחסי
Location: מיקום מעולה
במרכז העניינים החדר גדול נוח ופשוט יחסית הצוות נחמד משתדל לעזור בכל בעייה
Comment from Hotel Management
07-May-2017 by Suzaan Evans , Hotel Management
Thank you for taking the time to complete a survey following your recent stay with us. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service I am also pleased to inform you that our hotel is undergoing a full refurbishment for a modern opulence and timeless elegant design. I sincerely hope that this will not deter you from choosing to stay with us again in the future. Sincerely Suzaan Evans
4 out of 5
by Ricardo Montaudon

Posted 13-Apr-2017 on Hotels
Great place. Very well located. They did have quiet a bit of consteuctuon noise. Hope qill. E done soon because they are very good
Comment from Hotel Management
19-Apr-2017
Thank you for your taking the time to complete on of our surveys following your recent stay with us. Your positive feedback is very much appreciated. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service We very much look forward to welcoming you again soon. Kind Regards Suzaan Evans Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Oklahoma City

Beautiful hotel, right on Trafalgar Square

Posted 03-Apr-2017
Cons: The electrical outlets could be positioned for better usage. And someone needs to get a handle on proper preparation of eggs!
Location: Sits right on Trafalgar Square with access to the national gallery, restaurants, a 10 minute walk to Big Ben and Westminster and theatre District.
Staff was incredible! Rooms were clean and comfortable. Our only concern was that the electrical outlets were in odd spots.
Comment from Hotel Management
19-Apr-2017 by Suzaan , Hotel Management
Thank you for taking the time to complete a survey following your recent stay with us. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service I am also pleased to inform you that our hotel is undergoing a full refurbishment for a modern opulence and timeless elegant design. I sincerely hope that this will not deter you from choosing to stay with us again in the future. Kind Regards Suzaan Evans Guest Relations Manager