Ratings based on 813 Verified Reviews

4.3 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Excellent Location

Posted 19-May-2017
overall we are very satisfied, we are sorry the remodeling noise was a major disruption
Comment from Hotel Management
21-May-2017 by Suzaan Evans , Hotel Management
Thank you for taking the time to complete our survey following your recent stay with us. I am very sorry for the shortfall you have experienced on this occasion as it wasn't our intention and I hope that it will not deter you from choosing to stay with us again in the future. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that your episode does not recur. Sincerely Suzaan Evans Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Beautiful hotel, dusty sheets

Posted 16-May-2017
Lovely room- amazing interior! Everything was clean to a very high standard apart from the bed. I pulled back the sheets and a lot of dust came from it. I think that's why I felt a little itchy and sniffly. (Minor issue but it needs to be addressed). Useful extras in the room: hair dryer, kettle, television, phone, storage space and as expected; bathroom cosmetics but they were very bad quality infortunately! Apart from the drilling in the morning (which the receptionist warned us that will happen as they are mid construction), and also the random knock very early in the morning from one of the room cleaners asking what time she can come to clean the room, I would say it was a pleasure to stay at the Trafalgar Hotel. Ps. The bed was enormous and the mattress was literally sent from heaven. Made for kings and queens!
Comment from Hotel Management
21-May-2017 by Suzaan Evans , Hotel Management
Thank you for taking the time to complete our survey following your recent stay with us. I am very sorry for the shortfall you have experienced on this occasion as it wasn't our intention and I hope that it will not deter you from choosing to stay with us again in the future. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that your episode does not recur. Sincerely Suzaan Evans Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from CR

Nice hotel, near of bus stops and many attractions

Posted 14-May-2017
We came from Costa Rica and we were at the hotel just for 3 days and 2 nights, the hotel is really close of everything so we could meet all the city without any problem, you can walk to Big Ben, Westminster Abbey, London eye and Buckingham Palace.
Comment from Hotel Management
21-May-2017 by Suzaan Evans , Hotel Management
Thank you for your taking the time to complete on of our surveys following your recent stay with us. Your positive feedback is very much appreciated. We very much look forward to welcoming you again soon. Sincerely Suzaan Evans
4 out of 5
Recommended
for Everyone
by A verified traveller

מיקום מעולה צוות אדיב

Posted 18-Apr-2017
Pros: מקום מרכזי שקט יחסי
Location: מיקום מעולה
במרכז העניינים החדר גדול נוח ופשוט יחסית הצוות נחמד משתדל לעזור בכל בעייה
Comment from Hotel Management
07-May-2017 by Suzaan Evans , Hotel Management
Thank you for taking the time to complete a survey following your recent stay with us. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service I am also pleased to inform you that our hotel is undergoing a full refurbishment for a modern opulence and timeless elegant design. I sincerely hope that this will not deter you from choosing to stay with us again in the future. Sincerely Suzaan Evans
4 out of 5
Recommended
for Everyone
by A verified traveller from Oklahoma City

Beautiful hotel, right on Trafalgar Square

Posted 03-Apr-2017
Cons: The electrical outlets could be positioned for better usage. And someone needs to get a handle on proper preparation of eggs!
Location: Sits right on Trafalgar Square with access to the national gallery, restaurants, a 10 minute walk to Big Ben and Westminster and theatre District.
Staff was incredible! Rooms were clean and comfortable. Our only concern was that the electrical outlets were in odd spots.
Comment from Hotel Management
19-Apr-2017 by Suzaan , Hotel Management
Thank you for taking the time to complete a survey following your recent stay with us. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service I am also pleased to inform you that our hotel is undergoing a full refurbishment for a modern opulence and timeless elegant design. I sincerely hope that this will not deter you from choosing to stay with us again in the future. Kind Regards Suzaan Evans Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from Virginia

Great location

Posted 28-Mar-2017
This was a wonderful play to stay. Location was within walking distance to most places, and near a tube station. Employees were very friendly and helpful. Breakfast at the restaurant was a great way to start the day. Dinner was very slow and lacking. Ac didn't get as cold as hubby would like, but was fine for me. We will stay there again when travelling to London.
Comment from Hotel Management
19-Apr-2017 by Suzaan Evans , Hotel Management
Thank you for taking the time to complete a survey following your recent stay with us. Please be rest assured that all your constructive feedback as now been shared with our Executive team in order for them to ensure that we consciously improve our service I am also pleased to inform you that our hotel is undergoing a full refurbishment for a modern opulence and timeless elegant design. I sincerely hope that this will not deter you from choosing to stay with us again in the future. Kind Regards Guest Relations Manager Suzaan Evans
3 out of 5
by Christian

This traveller left a rating score only Posted 20-Feb-2017 on Hotels
4 out of 5
by Mark

Posted 19-Feb-2017 on Hotels
Great location and service
4 out of 5
by elliott

This traveller left a rating score only Posted 09-Jan-2017 on Hotels
4 out of 5
by A verified traveller

Hotel opposite Trafalgar Square

Posted 06-Dec-2016 on Hotels
Nice hotel opposite Trafalgar Square. Great for walking into the west end. The hotel has a really nice roof bar. Room was quite large for London - nothing plush but just a nice room. Staff friendly.