The Marble Arch London

Photo gallery for The Marble Arch London

Primary image
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing
Minibar, in-room safe, desk, soundproofing

Overview of The Marble Arch London

The Marble Arch London

5.0 star property

3.6/5 Good

Guests rated this property 4.1/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Air conditioning
  • Restaurant
  • Breakfast available
  • Bar
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Map
31 Great Cumberland Place, London, England, W1H 7TA

Explore the area

  • Popular LocationOxford Street2 min walk
  • Popular LocationMarble Arch2 min walk
  • Popular LocationHyde Park5 min walk
  • AirportLondon (LHR-Heathrow)41 min drive

Choose dates to view prices

About this area

London

The Marble Arch London is located in London City Centre, a neighbourhood in London, and is in a shopping district and near a metro station. Buckingham Palace and Royal Albert Hall are cultural highlights, and some of the area's notable landmarks include Marble Arch and The British Museum. London Eye and Madame Tussauds Wax Museum are not to be missed. Guests appreciate the hotel's convenience for public transportation: Marble Arch Underground Station is 3 minutes on foot and Bond Street Underground Station is 11 minutes.

What's nearby

  • Oxford Street - 2 min walk
  • Marble Arch - 2 min walk
  • Hyde Park - 5 min walk
  • Royal Albert Hall - 5 min drive
  • Piccadilly Circus - 9 min drive

Getting around

  • Marble Arch Underground Station - 3 min walk
  • Marylebone Station - 12 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • Vinoteca Marylebone - 2 min walk
  • Daisy Green - 2 min walk
  • Grazing Goat - 2 min walk
  • Donostia - 2 min walk
  • Zayna - 2 min walk

About this property

The Marble Arch London

Luxury London hotel in London City Centre, walk to Oxford Street
This smoke-free hotel features a restaurant, a bar/lounge and concierge services. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities and a 24-hour front desk are on-site. All 42 soundproofed rooms provide free WiFi, free wired Internet and iPod docks. For a bit of entertainment, guests will find TVs with satellite channels, and other amenities include minibars and room service.
The Marble Arch London offers 42 accommodations with iPod docking stations and minibars. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, slippers, designer toiletries and hairdryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • English breakfast available for a fee daily 7:30 AM–10:30 AM: GBP 19.95 per person
  • 1 restaurant
  • 1 bar
  • Room service available

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Turndown service

Languages spoken

  • English
  • Hindi
  • Portuguese
  • Romanian

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • iPod dock
  • Satellite channels
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to June 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for English breakfast: GBP 19.95 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The credit/debit card used to book the Advance Purchase rate must be presented at the time of check-in. Guests who plan to pay for other guests' stay must contact the property in advance.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Marble Arch Montcalm
Marble Arch Montcalm Hotel
Marble Arch Montcalm London
Montcalm Marble Arch
The Marble Arch By Montcalm Hotel London
Marble Arch London Hotel London
Marble Arch London Hotel
Marble Arch London London
Marble Arch Hotel
Marble Arch London
Marble Arch
The Marble Arch London England
The Marble Arch by Montcalm
The Marble Arch London Hotel
The Marble Arch London London
The Marble Arch London Hotel London

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 106 out of 342 reviews
5 - Excellent 31%
Rating 4 - Good. 104 out of 342 reviews
4 - Good 30%
Rating 3 - Okay. 55 out of 342 reviews
3 - Okay 16%
Rating 2 - Poor. 44 out of 342 reviews
2 - Poor 13%
Rating 1 - Terrible. 33 out of 342 reviews
1 - Terrible 10%

4.1/5

Cleanliness

4.0/5

Staff & service

2.8/5

Amenities

3.7/5

Property conditions & facilities

3.6/5

Eco-friendliness

2/5 Poor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately myself and my husband did not have the stay we were hoping for. We were staying for 2 nights for recuperation following an operation i had had the day previously. We had booked a 'deluxe' room but there was nothing deluxe about it, it was like a box room at the back of the hotel. On arrival we were taken through what looked liked the staffs rest room, they were all sat eating their dinner watching my husband and I walk past. During the early hours of the first night we were woken and kept awake by noisy guests, in the end i had to complain to reception and we were moved to another room further down the corridor, the room was slightly bigger but when the window was open, as it was the ground floor, staff were walking back and to past shouting and smoking, with the smell coming through. On waking that morning we decided to leave the hotel as i was unable to rest. When i explained what had happned to the manager and requested a refund for my 2nd night, he declined which was a considerable amount of money.l to lose. I wouldn't stay here again, it wasn't worth the money we spent. I regret now not staying in a local premier inn as it would of been more comfortable, cheaper and much more accomdating. Very disappointing stay.
Stayed 2 nights in May 2022

1/5 Terrible

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I am sure this hotel was once a 5* hotel but it is pretty far from that now. I last stayed in a Montcalm in 2015 ( I was a very regular Montcalm guest across all the London properties) and it appears that the hotel has not been updated in any way since. The furniture is chipped, broken and worn out. The bathroom is broken (broken tiles, chipped bath, electrics not working) and filthy (Mouldy, covered in limescale, and in some cases not cleaned at all such as leaving behind the last occupants used bar of soap). Really very disappointing. Still advertised as 5* but I suspect this hasn't lived up to that star rating for several years.
Stayed 3 nights in Feb 2022

3/5 Okay

Travelled with group
Disliked: Room comfort
Not a five star Poor room and noisy
Stayed 1 night in Feb 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so helpful and excellent cleanliness
Stayed 4 nights in Feb 2022

1/5 Terrible

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor check in service. Dirty and dated property. Very disappointed and not worth the price paid
Stayed 1 night in Feb 2022