An OK hotel in a good location
Checked in for a two day stay in late November. After settling into a standard room (as opposed to the 'deluxe'), I discovered a problem with the shower. Staff arrived to look into it and agreed there was a problem, then went off to find a plumber. After 15 minutes or so the same staff arrived to notify me they could not find a plumber (this was in the mid-afternoon!). So, they wanted to transfer me to another room. It was a substantial burden because I had already unpacked some of my suitcase, so I had to go through the process of moving over to a new room. Staff did nothing at all to compensate me for this burden (e.g. room upgrade or complimentary drink from the bar, etc.).
Small things in the rooms are missing, such as towel racks in the bathroom, a clock near the bed, and even electricity plugs near the bed.
But location is great for Oxford Street shopping, etc.