It's an aging building, overdue for an update.
We had problems with the telephone, which never worked at all, the television,which worked only when we figured out that it had been switched off at the rear (which button was unmarked), and with staff barging into the room while we were still in disarray at 9am. Desk staff were often young and untrained, though very amenable and friendly. There was a terrible smell of rug cleaner everywhere when we arrived, which did eventually clear, but the place always smelled musty, not unusual for England. There was mold in the bathroom, around the sink; the toilet barely flushed. The bed was less than perfect; I woke with backache daily. Wi-fi was erratic. No luxuries anywhere. For a 4-star hotel, I admit great disappointment..I understand the hotel is due for refurbishment but the date isn't fixed yet. But it is well-located.and generally clean and acceptable.