Lobby sitting area

Reviews of Royal Garden Hotel

5 out of 5
Royal Garden Hotel
2-24 Kensington High Street, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 749 out of 1100 reviews" "
Rating 8 - Good. 213 out of 1100 reviews" "
Rating 6 - Okay. 77 out of 1100 reviews" "
Rating 4 - Poor. 37 out of 1100 reviews" "
Rating 2 - Terrible. 24 out of 1100 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent high quality hotel. Close to everything!!
Stayed 2 nights in Apr 2024

6/10 Okay

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and rooms are spacious and clean - I had a queen deluxe room and it was very big with lots of mirrors and good lighting. No coffee maker in the room - we stayed at this hotel last year and had one with teas, hot chocolate, coffee and biscuits. Not sure why this room didn't have it. Check in was slow because the hotel had system maintenance or something. Their systems were down. It was slower to check in, but the porter was great and brought our bags up for us which was nice. Parking is onsite and convenient. However, getting into the parking garage is VERY tight. if you're in SUV or a larger car, good luck. The ramp to the underground parking feels like 5 mins to drive down it goes so low. Park at your own risk. It's also very expensive for onsite parking, £45/night. The area is perfectly situated on Kensington High Street and you have access to the tube and amazing restaurants within minutes. We always stay in this area at the end of our England trips every year. Overall, will continue to stay here, but may also explore somewhere that has parking included in the pricing.
Stayed 1 night in Apr 2024
Response from David on 16 Apr 2024
Dear Cristina, I'm deeply sorry for the issues you faced during your stay. We take your feedback seriously and are committed to addressing the issues you encountered during your stay at the Royal Garden Hotel in London. We hope you'll consider giving us another opportunity to provide you with a much-improved experience. Sincerely, David. Royal Garden Hotel – London

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, and keen to be helpful, hotel in a nice location and within easy walking distance from underground station. Room we stayed in very nice, clean and well equiped . We would definitely stay here again .
Stayed 2 nights in Apr 2024
Response from vilma on 11 Apr 2024
Dear Mark,Thank you for taking the time in giving us an excellent reviews and for staying with us. We are happy to hear that you received a good service from our staff and you enjoyed the nice location of our hotel. We are looking forward to welcoming you back for your next stay.Kind regards,Vilma

10/10 Excellent

Janine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really pleasant hotel in a great location. Bedrooms pretty large especially by London standards. Very comfy beds and bedding. Friendly and fast check in. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from Aleena on 11 Apr 2024
Dear Janine,Thank you for your glowing review!We are absolutely delighted to hear that you had a wonderful experience during your stay at the Royal Garden Hotel. We are especially pleased to hear that you enjoyed the convenience of our location, your room and the swift and friendly check-in. We will gladly pass your praises about the bed comfort and the bedding to our housekeeping team and they will be more than happy to hear your kind words.We are looking forward to your return stay with us!Royal Garden HotelAleenaGuest Service Agent

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous
Stayed 5 nights in Apr 2024
Response from Ovini - Guest Service Agent   on 9 Apr 2024
Dear Margaret,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more.We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Excellent

Rajesh, Watchung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, renovated spacious rooms.
Stayed 4 nights in Apr 2024
Response from Ovini - Guest Service Agent on 8 Apr 2024
Dear Rajesh, Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the location of our hotel and comfort of our room during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear moreWe are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Excellent

Paolo, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic uograde. The Ms or Mrs i checked in with early am was terrific. Room gorgeous.
Stayed 4 nights in Apr 2024
Response from Aleena on 8 Apr 2024
Dear Paolo,Thank you for taking the time to share your positive experience with us during your stay at the Royal Garden Hotel.We're thrilled to hear that you enjoyed your room upgrade and received a warm welcome from our reception team. Providing excellent customer service is a top priority for us, and we're glad to know that our team met your expectations.We look forward to welcoming you back for another enjoyable stay.Royal Garden HotelAleenaGuest Service Agent

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant stay at the Royal Garden Hotel. Modern and luxurious with helpful staff. Our room overlooked Kensington Gardens and we enjoyed the proximity to the park. Lots of options for food and close to the tube.
Stayed 1 night in Apr 2024
Response from Aleena on 4 Apr 2024
Dear Ian,We are delighted to hear that you had a pleasant stay and enjoyed the convenience of our location and the views from your room during your stay at the Royal Garden Hotel. We are especially pleased that you received a warm treatment from our team. I will gladly pass on your kind words to them, and they will be more than happy to hear them.We are looking forward to welcoming you back for another lovely!Kind regards,AleenaGuest Service Agent

8/10 Good

Dyonne

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location. The bathroom in our room was pristine. The staff was great. We didn’t like the TV. The remote control was well-used and it didn’t work properly. It would often get stuck on a command or channel and freeze. It also turned on intermittently throughout the day and night causing our sleep to be disturbed. Staff assisted us with installing a safe and tried to assist with showing us how to use the TV, but we didn’t want to change rooms. Again, the staff was amazing - very attentive.
Stayed 3 nights in Mar 2024
Response from Aleena on 1 Apr 2024
Dear Dyonne,Thank you for taking the time to share your valuable feedback.We are delighted to hear that you enjoyed the location and facilities during your stay at the Royal Garden Hotel.We are especially pleased that you received a warm treatment from our team.However we are disappointed to hear that you had an unpleasant experience with the TV in your room. This is not something that normally occurs and we will escalate this with our maintenance team to have this further investigated in hopes of avoiding this from reoccurring. We are looking forward to your return stay with us!Kind regards,AleenaGuest Service Agent

10/10 Excellent

Gurdeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. I would stay here again for future trips
Stayed 2 nights in Mar 2024
Response from Ovini - Guest Service Agent   on 1 Apr 2024
Dear Gurdeep,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, please do not hesitate to contact us. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about this hotel! We will definitely be back*****
Stayed 1 night in Mar 2024
Response from David on 31 Mar 2024
Dear Steve, we're absolutely delighted to receive your positive review. We're thrilled to hear that you had a fantastic experience during your visit. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future. Warm regards, David. Royal Garden Hotel – London

10/10 Excellent

Elaine, Glasgow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I liked: Spaciousness and comfort of public areas Cleanliness Decor Friendliness and courtesy of staff Location - proximity to Kensington Palace gardens, museums, shops, restaurants and cafés Quality of live musical entertainment in Piano Bar (superb) Huge array of food and drink at breakfast; plethora of fresh fruit; delicious smoothies Quality of bed linen (so soft) and firmness of support from mattress What I disliked/was disappointed by: Lifts not working some of the time Limited non-shellfish fish, vegetarian and vegan options in Origin and Piano Bar Couldn't use my Silver Status food and drink discount in the Asian restaurant on site and in any case I was unable to reserve a table on a suitable day/time My room was so small that I had to ask for the glass table and chair to be removed in order to create space for my suitcase
Stayed 3 nights in Mar 2024
Response from David on 31 Mar 2024
Dear Elaine, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're thrilled to hear that you had a fantastic experience during your visit. I want to extend my sincere apologies for the challenges you encountered during your stay. Your comments are valuable to us, and we're working on addressing these concerns to ensure a more satisfying experience for our guests. Sincerely, David. Royal Garden Hotel – London

10/10 Excellent

ANDREW

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the immediate proximity to Hyde Park. Although I book a standard room, I had a great view from the 8th floor all the way down Kensington High Street.
Stayed 2 nights in Mar 2024
Response from Ovini Guest Service Agent on 30 Mar 2024
Dear Andrew,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. If there's anything specific you loved about your stay that you would like to share, we want to hear more. We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Excellent

Sarah

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ask for a renovated room—they’re beautiful. Exceptional breakfast buffet was included in our stay. Amazing location a 5 min walk from a tube line and right beside gorgeous Kensington Gardens. High quality room amenities such as Walker’s biscuits and Cadbury hot chocolate. Very expensive area and very expensive restaurants on site.
Stayed 3 nights in Mar 2024
Response from Aleena on 29 Mar 2024
Dear Ms. Sarah, Thank you for taking the time to leave us a positive review. It's wonderful to hear that you enjoyed your stay at the Royal Garden Hotel and appreciated the convenience of our location. We strive to offer high-quality amenities to enhance our guests' experiences, and we're glad that you enjoyed the treats. We will also pass your comments to our Food & Beverage team who can evaluate Thank you once again for your kind words, and we hope to welcome you back for another memorable stay in the future!Kind Regards, Aleena Waqar Guest Service Agent

10/10 Excellent

Kristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for Royal Albert hall.
Stayed 1 night in Mar 2024
Response from Aleena on 28 Mar 2024
Dear Kristina,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another wonderful stay!Kind regards, AleenaGuest Service Agent

10/10 Excellent

Alicia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff
Stayed 1 night in Mar 2024
Response from vilma on 27 Mar 2024
Dear Ms. Alicia,Thank you for taking the time in giving us a good review and for staying with us. We are happy to hear that you found great our staffs and the hotel location. We are looking forward for your next stay.Kind regards,Vilma

10/10 Excellent

Peter, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from vilma on 27 Mar 2024
Dear Mr. Peter,Thank you for taking the time in giving us an excellent review and for stay with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Luxury and clean but way overpriced and poor service/staff
Stayed 1 night in Feb 2024
Response from Aleena on 26 Mar 2024
Dear Sir/Madam,Thank you very much for choosing Royal Garden Hotel for your recent trip.We appreciate the time you have taken to share your thoughts about your stay at our hotel. We are constantly striving to enhance our services, and your insights help us in our efforts to improve.We are disappointed to hear that you had an unpleasant experience with our staff. I will pass your feedback to our team in hopes to avoid this from occurring in the future. Please feel free to contact us for any further queries.We do hope that we will be able to welcome you back for a more pleasant stay.Kind regards,AleenaGuest Service Agent

8/10 Good

Jenny, San Francisco

Stayed 5 nights in Mar 2024
Response from Vilma on 14 Apr 2024
Dear Jenny,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Excellent

Doriana

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and very clean
Stayed 2 nights in Mar 2024
Response from David on 25 Mar 2024
Dear Doriana, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We can't wait to host you again on your next visit. Kind regards, David

10/10 Excellent

Doriana

Stayed 1 night in Mar 2024
Response from Ovini - Guest Service Agent on 14 Apr 2024
Dear Doriana,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London.If there's anything specific you loved about your stay that you would like to share, please do not hesitate to let us know.We are looking forward to welcoming you back for another wonderful stay!Kind regards,

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't want anyone to know how awesome this hotel is, I loved it
Stayed 2 nights in Mar 2024
Response from Sakib - Guest Service Agent on 24 Mar 2024
Dear Sam,Thank you for your wonderful review! We're thrilled to hear that you loved your stay at our hotel. Your feedback means a lot to us, and we appreciate your kind words.We look forward to welcoming you back for another wonderful stay in the future.If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm Regards

6/10 Okay

Mark

Business traveller
I was in room 729 and 728 was under construction, very noisy drilling !!
Stayed 1 night in Mar 2024
Response from Sakib - Guest Service Agent on 24 Mar 2024
Dear Mark,Thank you for choosing to stay with us at The Royal Garden Hotel and for taking the time to share your feedback.We apologise for the inconvenience caused by the noise in the neighboring room during your stay.Your comfort is of the utmost importance to us, and we regret that this disruption affected your experience with us. Please be assured that we take your feedback seriously, and we will address this issue with our team to prevent similar occurrences in the future moving forward.We appreciate your understanding and hope to have the opportunity to provide you with a more peaceful and enjoyable stay during your next visit. If there's anything else we can assist you with, please don't hesitate to let us know.Warm Regards

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely excellent hotel. Our room was spectacular, service was great. All around exceptional value for the money.
Stayed 3 nights in Mar 2024
Response from vilma on 22 Mar 2024
Dear Alex,Thank you for sharing the time in giving us an excellent review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, and we loved how close to the train and other points of interest it is. Felt safe to walk around at night and lots of places to eat nearby
Stayed 3 nights in Mar 2024
Response from David on 22 Mar 2024
Dear Valerie, we're absolutely delighted to receive your positive review.We're pleased that you enjoyed the location of the hotel. We can't wait to host you again on your next visit.Warm regards, David. Royal Garden Hotel – London

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent service. i had a problem with my room and was moved without fuss. the hotel is right next to hyde park which is a lovely walk through to get easy tube access.
Stayed 2 nights in Mar 2024
Response from David on 22 Mar 2024
Dear Garteh, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We're especially pleased that you enjoyed that you enjoyed the location of the hotel. We can't wait to host you again on your next visit. Warm regards, David. Royal Garden Hotel – London

10/10 Excellent

Jan, Phoenix

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and great staff
Stayed 4 nights in Mar 2024
Response from Aleena on 26 Mar 2024
Dear Jan,Thank you for taking the time to leave us a positive review. We are delighted to hear that you enjoyed the location and appreciated our friendly staff during your stay at the Royal Garden Hotel.We are looking forward to welcoming you back for another wonderful stay!Kind regards, AleenaGuest Service Agent

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel for 3 nights with family while visiting London and it was a fantastic. The amenities where great with on-site parking, breakfast was great, and the hotel is located next to many small restaurants and stores. The underground and bus stops are all within walking distance making it easy to navigate the city on public transportation. Overall, I had a great experience and would return it back in London again.
Stayed 3 nights in Mar 2024
Response from Ovini Samarasinghe- Guest Service Agent. on 20 Mar 2024
Dear Steven, Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel hotel during your visit to London.We are pleased that you found our amenities, including the on-site parking and breakfast, to your satisfaction. Providing convenient services and a comfortable experience for our guests is always our top priority.We're glad that our location made it easy for you to explore the city using public transportation, as we strive to offer convenience and accessibility to our guests. We are looking forward to welcoming you back to our hotel whenever you find yourself in London again. Kind regards,

10/10 Excellent

Ali Erman

Stayed 2 nights in Mar 2024
Response from Aleena on 5 Apr 2024
Dear Anouk, Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable stay with us at the Royal Garden Hotel. We are looking forward to your return stay with us! Kind regards, Aleena Waqar Guest Service Agent

10/10 Excellent

maria

Stayed 5 nights in Mar 2024
Response from David on 5 Apr 2024
Dear Maria, thank you for taking the time to leave us a positive review. We're thrilled to hear that you had a fantastic experience during your visit. Warm regards, David. Royal Garden Hotel – London

10/10 Excellent

Britta

Stayed 4 nights in Mar 2024
Response from Aleena on 4 Apr 2024
Dear Britta,Thank you for taking the time to leave us a positive review.We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel.If there's anything specific you loved about your stay that you would like to share, we want to hear more.We are looking forward to your return stay with us!Kind regards,Aleena WaqarGuest Service Agent

10/10 Excellent

Mark, Marina del Rey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second time staying at the Royal Garden. I hope I can stay there again soon. It may not quite be a true five star hotel, but it is great value. Rooms in London are not large, but my room was big enough and the bathroom was large enough for a tub. There is great storage space and everything you need, including a refrigerator. I was very comfortable. Best of all, of course, is the location. It is so nice to be next to Kensington Gardens/Hyde Park. And being at one end of Kensington High Street is very convenient for food, drink, shopping and transportation. I am lucky enough to have been to London many times and the southwest corner of the park is my favorite area to stay. Royal Garden Hotel is right there.
Stayed 2 nights in Feb 2024
Response from Vilma on 10 Mar 2024
Dear Mark,Thank you for taking the time in sharing your good experienced and for staying with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, and fantastic room with modern bathroom and a view of the park.
Stayed 4 nights in Mar 2024
Response from Vilma on 16 Mar 2024
Dear Tara,Thank you for taking time in giving us an excellent review and for staying with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, quiet, and extremely conveniently located near city transport, attractions, and shops. The staff were professional, welcoming, and very helpful. Will hope to come back for another stay.
Stayed 6 nights in Feb 2024
Response from David on 9 Mar 2024
Dear Rachel, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. Your feedback motivates us to continue delivering top-notch experiences. Warm regards, David. Royal Garden Hotel – London

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was outstanding!
Stayed 2 nights in Mar 2024
Response from Vilma on 8 Mar 2024
Dear Mr. Paul,Thank you for staying with us and we appreciate your feedback.Kind regards,Vilma

10/10 Excellent

Alex Bernard

Travelled with partner, Travelled with group
Great hotel in a great area. Nicest staff ever
Stayed 4 nights in Feb 2024
Response from Vilma on 8 Mar 2024
Dear Mr.Bernard,Thank you for staying with us and we appreciate your feedback.Kind regards,Vilma

10/10 Excellent

Solmaz, Long Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent experience! They accommodated our request for giving us their best for my daughter's milestone birthday!! I couldn't ask for more... We will definitely go back there :) Thank you for making our trip very memorable and special!!
Stayed 2 nights in Mar 2024
Response from Vilma on 8 Mar 2024
Dear Solmaz,Thank you for taking the time in sharing your good experienced and for staying with us. We are happy to welcoming you back for your next stay.Kind regards,Vilma

4/10 Poor

Martin, Round Rock

Stayed 2 nights in Mar 2024
Response from Aleena on 28 Mar 2024
Dear Martin,Thank you very much for choosing Royal Garden Hotel for your recent trip.We are disappointed to see that you were not entirely happy with your experience and if you would like to share more details about your stay, please do not hesitate to contact us. We are constantly striving to enhance our services, and your insights help us in our efforts to improve.We do hope that we will be able to welcome you back for a more pleasant stay.Kind regards,AleenaGuest Service Agent

10/10 Excellent

Maher

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Vilma on 8 Mar 2024
Dear Maher,Thank you for staying with us and we appreciate your feedback.Kind regards,Vilma

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to park, restaurants, and other urban activities.
Stayed 2 nights in Mar 2024
Response from Sakib - Guest Service Agent on 5 Mar 2024
Dear Margaret,Thank you for taking the time to leave us a positive review. We are delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We are delighted to hear that you appreciated the location of our hotel. It is our duty to ensure our guests are satisfied with every aspect of their stay, and we are glad to have met these standards during your experience.We are looking forward to welcoming you back for another wonderful stay!Kind Regards

10/10 Excellent

Cyrus, Newport Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is in a very good location, it is clean and with friendly and available staff.
Stayed 5 nights in Feb 2024
Response from Vilma on 29 Feb 2024
Dear Cyrus,Thank you for taking your time in giving us review and for staying with us. We are happy to welcoming you back in the future. Kind regards,Vilma

10/10 Excellent

Krista

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was just perfect. We loved the view of the park and walking in the park. Easy access to bus and underground. Enjoyed local dessert and hot chocolate shops in walking distance.
Stayed 4 nights in Feb 2024
Response from David on 29 Feb 2024
Dear Krista, thank you so much for your kind words and for choosing to stay at the Royal Garden. We're especially pleased that you enjoyed that our hotel was convenient for your needs. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future. Warm regards, David. Royal Garden Hotel – London

4/10 Poor

Christopher

Disliked: Staff & service
Stayed 4 nights in Feb 2024
Response from Vilma on 21 Mar 2024
Dear Christopher,Thank you for taking the time in giving us a review and for staying with us. We appreciate your feedback.Kind regards,Vilma

10/10 Excellent

Roberta

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely property and wonderful staff. A really family-friendly hotel in the middle of a busy area. The restaurant was fully booked and they accommodated us in the bar (with children). They welcomed our 2 year old with multiple gifts/toys and provided us with a bunch of bottled water. The rooms were also in perfect condition. Truly impressed! Can’t wait to stay here again.
Stayed 2 nights in Feb 2024
Response from Vilma on 26 Feb 2024
Dear Ms. Roberta,Thank you for taking your time in sharing your good experienced in staying with us at Royal Garden Hotel - London and for giving us a very excellent reviews. We are happy to welcoming you back for your future stay.Kind regards,Vilma

10/10 Excellent

York

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, service-oriented hotel.
Stayed 5 nights in Feb 2024
Response from Sakib - Guest Service Agent on 25 Feb 2024
Dear York,Thank you for your positive feedback! We're delighted to hear that you found our hotel to be in a great location, clean, and service-oriented. Our team works hard to provide a memorable experience for our guests.We appreciate your kind words and look forward to welcoming you back to the Royal Garden Hotel in the future.Warm Regards

10/10 Excellent

Ronald

Stayed 1 night in Feb 2024
Response from Vilma on 21 Mar 2024
Dear Ronald,Thank you for staying with us. We appreciate your feedback.Kind regards,Vilma

2/10 Terrible

Haroon

Business traveller
Disliked: Amenities, property conditions & facilities
I expected from a hotel of this size and location But the rooms are very small. However, there was the sound of water movement in the bathroom ceiling, which was very, very annoying. It kept me awake all night. I asked them to work on it, but unfortunately no one responded. It was a bad experience due to my one night stay in London I would not recommend this hotel to a frequent traveler
Stayed 1 night in Feb 2024
Response from Sakib - Guest Service Agent on 23 Feb 2024
Dear Haroon,We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is valuable, and we're sorry to hear that the room size and the issue with the sound of water movement in the bathroom ceiling impacted your overall experience negatively.We regret that we did not address your concern promptly, and we assure you that we will investigate the matter to prevent a recurrence in the future.We understand that this was not the experience you expected, and for that, we apologize. If there's anything specific you would like to discuss or if there's anything we can do to make amends, please feel free to reach out.Thank you for sharing your feedback, and we hope to have the opportunity to better serve you in the future.Warm Regards

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Easy, convenient and the staff was delightful.
Stayed 1 night in Feb 2024
Response from David on 21 Feb 2024
Dear Kristen, thank you for staying with us. Your kind words are greatly appreciated, and we look forward to welcoming you back in the near future. Warm regards, David. Royal Garden Hotel – London

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay! Everything you want in a luxury hotel.
Stayed 1 night in Feb 2024
Response from David on 18 Feb 2024
Dear Carolyn, thank you for taking the time to leave us a positive review. We're delighted to hear that you had an enjoyable experience during your stay at the Royal Garden Hotel in London. We're constantly striving to enhance our services, and your insights help us in our efforts to improve. We can't wait to host you again on your next visit. Warm regards, David. Royal Garden Hotel – London

4/10 Poor

Arezo

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Vilma on 21 Mar 2024
Dear Arezo,Thank you for taking the time in giving us a review and for staying with us. We appreciate your feedback.Kind regards,Vilma