Apartment, 1 Bedroom | Living area | 32-inch flat-screen TV with cable channels, TV, DVD player
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Reviews of Phoenix Heights By Bridgestreet

4 out of 5
Phoenix Heights By Bridgestreet
London, England

Reviews

8.4

Very good

Rating 10 - Excellent. 22 out of 58 reviews" "
Rating 8 - Good. 28 out of 58 reviews" "
Rating 6 - Okay. 5 out of 58 reviews" "
Rating 4 - Poor. 3 out of 58 reviews" "
Rating 2 - Terrible. 0 out of 58 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location worked great for the conference I was attending. It was challenging to pick up the key in a different location than the property I was actually staying at. The Uber driver dropped me off quite a distance from the front desk location and dragging my luggage around was difficult.
Stayed 5 nights in Nov 2019
Response from BridgeStreet Team on 20 Dec 2019
Thank you so much for your honest review. Thank you for choosing us, and we hope to see you in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019

6/10 Okay

Expedia

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Average apartment, good service
Overall, an okay stay. I felt that the furniture could do with an update (the sofas were very uncomfortable, which is the main reason for my low score on comfort). The beds were comfortable which is the main thing. The apartment was also VERY hot. It was uncomfortable when sleeping on the first night. The second night I propped open all the windows with tea spoons (yes really, the windows didn't stay open by themselves) then it was slighlty more bearable. Probably wouldn't stay again, but the service was excellent from the reception team.
Stayed 2 nights in Sep 2019

4/10 Poor

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Completely unsatisfactory process of arrival.
Getting into the property requires a ridiculous process, which you discover after paying. I paid a 4star price and got a 1star experience.
Stayed 1 night in Sep 2019
Response from A.R. on 25 Sept 2019
Dear Richard, Thank you very much for your time to leave us a feedback. Apologies you have found our check in process not up to your satisfaction and confusing. I will be sure to review it again however I would like to highlight that we do advertise clearly about key collection being based at different location, prior to confirming the reservation. This is stated in ‘Policies’ section under ‘Special Check-in Instructions’ as well as on the first page of the property information under ‘Important information about your booking’. Once again, we are really sorry this information was not advertised clearly which resulted with disappointing check in process. I truly hope this will not be the case next time should you wish to return.

10/10 Excellent

DenisePauls, Elizabethtown, Pa USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, view from this room was very nice. Room WiFi was not very poor but we did not report it either so possibly it was something they could have had checked. In general very nice and would definitely consider on another trip.
Stayed 7 nights in Sep 2019

8/10 Good

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice gaff in canary. Beware the extra walk
First up, check in. It was a bit inconvenient to get keys 15 mins walk away from the apartment. That said, the young man on reception was outstanding. The apartment itself had a great view, was clean and comfortable. A little basic and the kitchen did smell of takeaway food. But, it was great value & id probably use again. Just a little more attention & it’d be top marks. Top marks to reception guy though.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2019

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for Canary Wharf.
This location is perfect. Minutes walk from Central Canary wharf and two underground stations. Local restaurants (a great one straight downstairs in the same building), supermarkets and take ways all with in easy walking distance
Stayed 14 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent locatiom, super confy spaces for a family, and very good . Larisa from Tijuana, Mexico
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location with all the amenities you could need Be prepared for it to be noisy with a lot of construction happening in the area, but great location to get anywhere very easily. The staff at check in were exceptional friendly and helpful and made us feel very welcome
Stayed 6 nights in Apr 2019

8/10 Good

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our stay.
Great apartment. Spacious well equipped and nicely maintained. Near the tube with good shopping. The only 2 negitives were having to pick up the key at an alternative location and the distance from central London. On the plus side the tube is easy to access.
Stayed 7 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, tiny bit noisy but for central London this is expected. Fab stay. Thank you
Stayed 2 nights in Jan 2019

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Canary Wharf appartment
Excellent space within walking distance of all businesses in Canary Wharf
Stayed 4 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Good location. Close to two train/underground stations. Close to excellent restaurants. Bed sizes in USA and England are not the same. Had one bathroom for six people which was a challenge.
Stayed 7 nights in Dec 2018

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good sized apartment
Comfortable apartment all amenities available and handy for DLR
Stayed 4 nights in Dec 2018

10/10 Excellent

Verified traveller

We had a very comfortable 4-night stay in the 2-bedroom apartment. It was so spacious, our 9-mth old baby got plenty of room crawling around, and we adults felt relaxed too. The underground station is nearby which is very convenient.
Stayed 4 nights in Nov 2018

10/10 Excellent

Mihaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for business trip
Nice, spacious apartment, nice view over the city and Canary Wharf. There was a welcome package upon arrival with drinks, coffee, milk and snacks which was very nice. Ladies at the reception location where very nice and helpful. For me, always a bit of a problem picking up the key from a different location, especially when you got luggage to carry.
Stayed 4 nights in Oct 2018
Response from Inga on 3 May 2019
Dear Guest, thank you so much for the feedback. Looking forward to welcome you in the near future. Regards Circus Team

8/10 Good

Roderick, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall the property was good. Finding the location to pick up the key was challenging and could be better relayed online. There’s lots of exciting construction happening in the surrounding area and in the early morning it can get noisy with machinery etc
Stayed 5 nights in Aug 2018
Response from Inga on 17 Oct 2018
Dear Guest, thank you so much for your feedback. Looking forward to welcome you in the near future. Regards Circus Team

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Lack of Air conditioner made it unpleasant during a heat wave in the UK. Although fans were provided. it still didn't help much.
Stayed 5 nights in Jul 2018

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find in a great area.
This was a very nice apartment (Flat) very close to the tube (Canary Wharf) and the DLR (South Quey). There’s shopping, restaurants all within easy walking distance. Very modern area but walking distance to quaint Greenwich. Lots of extra room in the flat. Could fit 5 pretty easily. We had three and it was big enough we could have lived in it as our main residence.
Response from K Chandley on 18 May 2018
Thank you for your review, we are delighted you enjoyed your stay and hope to see you again in the future.

6/10 Okay

Saud, Kuwait

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Lovely property BUT
Stayed there for a few nights on a business visit. The apartment was lovely, spacious, clean, with nice views; however, you need to check in at a different building then walk for 12 minutes to get to it. So good luck with that if you have luggage because they do not provide shuttle service. Secondly, I had to call them twice in these 4 days because there was no hot water in the apartment. Apparently the problem happened before but no serious action was taken, and I was placed in it even though the problem had occurred before without proper checks after. Thirdly, the checkout time is way too early, at 10 am. Which a big nuisance specially that you need to relocate your luggage to the other building if you want to collect it later.
Stayed 4 nights in Apr 2018
Response from K Chandley on 4 May 2018
Thank you for your review. We are sorry you experienced an issue with the hot water. This was because of a burst water main and the pipe was replaced. Check in is at a different location as you state. Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location and close access to underground/DLR station. Safe and clean area. Apartment was clean and had all the utensils you need in the kitchen. But be aware that there is no onsite reception/concierge. Will need to go to their office personally to get the apartment key which is located 10+ mins walk away from building apartment. Do not expect to see a big sign of the hotel / company on the building nor on the building front door, this took time for us to find the building. We didn't know and found it out on the hard way until we arrived on site.
Stayed 7 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money, near the city of London
Value for money at Canary Wharf.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My friend and I took our 3 children the youngest being 9 to London to do some sightseeing. The Bridge Street appartments were lovely as were the staff. We did however have issue with the roll out bed. When I booked the appartments through Trivago. On booking I spoke with the lady about how the small print read that it would cost us extra for a roll out bed. I also said that if this was the case, as we were on a budget we would have to book elsewhere. She confirmed to me that there would be a sofa bed in the lounge and this would not be any extra. This was great and I booked it. On arrival to the appartments we discovered there was no sofa bed and contacted Bridge Street appartments and was told that we would have to pay for the extra bed. I would not have booked the apartment for 5 people if I had known there was only accomadation for 4 people. The gentleman was very polite and said I would have to pay but if we could get in touch with Hotels.com to see if we could get the problem sorted out. I contacted them and they found my booking and was to get back in touch with Bridge Street Appartments. This went backwards and forwards the whole of our 3 days holiday in London which spoilt my enjoyment as I was worried about having to pay the extra £50. It was resolved the Thursday afternoon when we were going home and I did not have to pay the extra £50. I enjoyed my stay but was stressed about having to pay the extra money that I hadn't budgeted for.

6/10 Okay

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
may stay again but also may stay elsewhere
Wanted to stay in an apartment and not a small hotel room in between excel center and central London. This fit the bill. About one block to South Quay DLR which can transfer to the underground but was a little inconvenient when having to transfer to underground. Took about 20-25 min to get to excel and city from here. There was a market about one block away to get necessities for the kitchen. Canary wharf (2stops away) looked like a good shopping area but didn't get to check it out. Had 19th floor room with balcony overlooking the city of London which was really nice. There was no air conditioning and the apartment was generally hot and stuffy with the hallways being even worse and with a bad smell.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

samantha, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Circus apartments
Although we booked this hotel we ended up in a completely different one. However it was owned by the same people and was comforterble and very close to all travel options. If you end up in the circus apartments 39 Westferry there is central cooling and free wifi. It also has a balcony with a great view but you can not see central London from this one. They have washer dryers, oven and microwave and everything needed to cook meals. a boat dock was around the corner that went all the way to the Lobdon eye and back to greenwich, the DLR a five minuite walk (westferry) and canary wharf station (Jubilee line) is a 10 minuite walk. The hotel staff were friendly and helped with anything we needed. There is a Food store inside canary wharf and lots of restaurants near by. There is even a coffee shop around the corner.

8/10 Good

Elaine, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Phoenix heights
Good location, Less than five mins from tube and DLR. only drawback paperwork said 12 checkout but when I queried was told checkout was 10am and if we wanted 12 noon it was extra. Also as with most apartments if your stay is past two days you will need to supply extra toilet paper, washing powder and dish powder.

10/10 Excellent

Tin Oi Louisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On arrival, we got upgraded to another property of this company. It was a larger serviced apartment and closer to the DLR station. A was great. Good customer service by the company.

8/10 Good

Su, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable and good value for money
The apartment is spacious and comfortable with a kitchen, separate living room and balcony. It's good value for money in this financial district. Two flaws: the registration desk and the apartment are separate with 10 min walk; the building is close to overland rail.

8/10 Good

Jon, Hinckley

Liked: Cleanliness, staff & service, room comfort
Great access to central London.
Great location close to tube and access to central London.

6/10 Okay

MARCELO, London

Liked: Cleanliness
Great location at Canary Wharf
Great location at Canary Wharf. Perfect for those who need to be there at work.

10/10 Excellent

Martin, Wendover

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for closeness to Canary Wharf
Excellent appartment close to Canary Wharf. Collection of the keys is from another building, involving a bit of a walk, which would be a pain if you were carrying bags. Apart from that, the 2 bed flat that I had was excellent.

10/10 Excellent

arnoldo, mission tx usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel awesome location
It is an awesome apartment, great view, you can walk to metro station, three close by. Only thing office for registration is a little far and we took an hour to find it, because there is nobody at the hotel to tell you where to go.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
There are no staff on board. You have to go to a different place to check in and they would give you the key to hotel/apartment. Staff lacks of tourist info and can't provide anything about attactions.

8/10 Good

Daniel Stepic

Travelled with group
Liked: Property conditions & facilities, room comfort
Good
Stayed 4 nights in Dec 2019
Response from BridgeStreet Team on 7 Jan 2020
Thank you

10/10 Excellent

Walter, Reggio Emilia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
Appartamento nuovo comodo con tutti i servizi e vicinissimo alla metropolitana
Stayed 6 nights in Dec 2019
Response from BridgeStreet Team on 4 Jan 2020
Thank you so much for your feedback, much appreciated

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2019
Response from BridgeStreet Team on 3 Jan 2020
Thank you so much for your rating

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Oct 2019

10/10 Excellent

L, Spain

Travelled with family
Liked: Cleanliness, staff & service
Excellent apartment and well located to catch public transport. Apartment clean and with great views. Reception was very helpful. Only thing is you have to pick up keys at another location which is a ten minutes walk from the apartment. Not an inconience if you organise beforehand.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooi en ruim appt, 2 slaapkamers, grote keuken en aparte woonkamer. Canady Warff is 2 haltes van Londen Bridge, dus je zit zo in de stad. Metro en trein liggen op +5 min lopen. We konden eerder inchecken dan 4u. De. Receptie ligt op de route van de DLR waarna je doorloopt naar het appt. Vanaf de metro is het verder lopen. Enige nadeel was lekkage bij de badkamer waardoor de vloer bol stond en de deur vastliep. Verder heel net en schoon appt met niet te vergeten geweldig uitzicht op de stad.
Stayed 4 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2019

8/10 Good

Nils

Liked: Cleanliness, property conditions & facilities, room comfort
Reception 1000 meters from room...
It was a nice stay at a reasonable price, but the information in Hotels.com was not correct. You have to collect the key about a kilometer away on the other side of Canary docks. Staff is nice and friendly and the flats are in very good condition. A short walk from the flats are the underground station and the area around the flats is nice, calm and safe.
Stayed 2 nights in Nov 2018

8/10 Good

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un poco alejado del centro de Londres. Pero en el moderno sector de la Isla de Dogs.
Stayed 4 nights in Jul 2018

8/10 Good

matteo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok
Unica pecca il check in , scomodo andare in un’altra struttura per Len chaivi
Stayed 3 nights in May 2018
Response from K Chandley on 25 May 2018
Thank you for your review. We appreciate that you took the time to let us know about your stay.

8/10 Good

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto lugar cerca de Canary Wharf
Aunque la sala no era tan grande como parece en las fotos, fue perfecto para un viaje de negocios con necesidad de estar cerca de East Wintergarden. El restaurante turco en la planta baja es fantastico con un desayuno muy rico, muy recomendable.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sommer i London
Veldig fornøyd med leiligheten som vi leide for 4 uker pga. jobb. Kort vei til tuben, lett å ta seg videre fra Canada Warf stasjonen. Mye bygge-aktivitet i området, men det var ikke noe sjenerende for vårt opphold. Obs at en må hente nøkkel i et annet lokale. Var ca. 8 minutter å gå. Det er et par nær-butikker i området, en jazz-club og flere spisesteder. Veldig greit kjøpesenter ved Canary Warf og kort vei til det store kjøpesenteret i Westfield/Strattford.
Stayed 14 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
slitet lägenhetshotell
otrevlig personal som lämnade fel nycklar till lägenheten tog tid innan vi fick rätt nycklar då receptionen ligger 1km från lägenheten