Ratings based on 2,695 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller from Edinburgh, UK

Great location. Great service.

Posted 21-Sep-2016
I booked about 20 mins before checking in after my planned hotel turned out to be awful! A few minutes on Expedia and I had a room at the Park Plaza at a great price. I was upgraded to an exec room at check in, and it was perfect. Spacious, stylish, immaculate, with lots of amenities and gadgets. And free wifi of course. The staff were delightful. Easy access to Victoria for the Gatwick Express and the Tube. Considering its location next to one of the busiest transport hubs in London, my room was virtually soundproof. Will definitely stay here again.
Comment from Hotel Management
21-Sep-2016 by Victoria Bell , Hotel Management
Dear Katie, I am so pleased that you had an enjoyable stay with us and that you would return again in the future. I look forward to welcoming you back soon. Regards, Victoria Bell - Reception Manager
4out of 5
by A verified traveller

Clean, slow sink drain, over fair price/value.

Posted 18-Sep-2016
Good location very near Victoria Station/ Transportation Center.
Comment from Hotel Management
20-Sep-2016 by Victoria Bell, Hotel Management
Thank you for taking the time to leave your comments and we have taken on board all of your feedback. I do hope we will have the opportunity to welcome you back again soon. Regards, Victoria Bell - Reception Manager
4out of 5
by A verified traveller from México

Nice hotel with an excellent location

Posted 12-Sep-2016
It is a modern hotel, next to victoria station which results excellent for taking the subway or trains to the airport and many places for breakfast or afternoon snack. The only bad experience was a morning when the fire alarm woke us up and we realized that the cleaning ladies did not what to do or where to go... except for that... everything was perfect.
Comment from Hotel Management
12-Sep-2016 by Victoria Bell, Hotel Management
Thank you for taking the time to provide your valuable feedback. I am pleased that you liked the hotel, however I am very sorry to learn that our evacuation procedures were not made clear to you. The comfort and safety of our guests and staff is paramount and I thank you for bringing this to our attention so that corrective measures may be taken. I sincerely hope we will have the opportunity to welcome you back again soon. Regards, Victoria Bell - Reception Manager
5out of 5
by A verified traveller from Toronto Canada

Nice hotel, excellent staff and great location

Posted 10-Sep-2016
Pros: The staff were amazing and the location was fabulous. The breakfast was also very good and would recommend taking advantage of it.
Cons: Nothing in particular
Location: Location was perfect as it was a 2 minute walk to Victoria Station for the the tube. Good walking distance to some great restaurants.
My son and I recently stayed in the Park Plaza Victoria for 8 nights and we both had a wonderful experience. The staff were very friendly and helpful and the room was very comfortable. The location couldn't have been better for our sightseeing expeditions whether we were going by foot or subway. It was a 2 minute walk to Victoria Station. I would highly recommend this hotel and will definitely stay here again if we find ourselves in London.
Comment from Hotel Management
12-Sep-2016 by Victoria Bell, Hotel Management
Dear Jackie, Thank you for your lovely comments. I am delighted to hear that the staff were amazing and that you liked our great location and full English breakfast buffet. I look forward to welcoming you back again in the future. Regards, Victoria Bell - Reception Manager
5out of 5
by A verified traveller from Toronto

Very nice hotel, close to major subway hub.

Posted 02-Sep-2016
Pros: Clean, bright, modern. Spacious as well.
Cons: Some washroom repair needed in our room but nothing significant.
Location: Victoria Station (subway), and Victoria Coach (buses) easy walk. Day tours out of latter. Also Buckingham Palace, Westminster Abby, are walkable.
Very nice staff, rooms are clean, facilities wonderful - excellent breakfast setup. Stayed 3 nights. Would stay again.
Comment from Hotel Management
03-Sep-2016 by Victoria Bell, Hotel Management
Dear Peter, thank you for your comments. I am delighted that you liked the hotel and that you would stay again. We have recently refurbished all of our superior rooms and I pleased to hear you found the new and improved rooms modern and spacious. I hope to see you back again soon. Regards, Victoria Bell - Reception Manager
5out of 5
by A verified traveller from London

Fint hotell I nærheten av Victoria station .

Posted 01-Sep-2016
God service. Fine rom. Spiste middag en dag og det var utrolig godt. Tipp topp moderne treningsapparater for de som ønsker det. Svært godt fornøyd.
Comment from Hotel Management
03-Sep-2016 by Victoria Bell, Hotel Management
Dear Kine, thank you for taking the time to leave your comments. I am pleased that you liked the gym facilities and service. I hope to see you back again soon. Regards, Victoria Bell - Reception Manager
5out of 5
by A verified traveller

Posted 29-Aug-2016
viaggio di lavoro in cui mo sono fatto accompagnare dalla famiglia ottimo confort e colazione perfetta
Comment from Hotel Management
29-Aug-2016 by Victoria Bell, Hotel Management
Thank you for your comments. I am delighted to hear that we were able to accommodate both your business and leisure needs for yourself and the family. I hope to see you back again soon. Regards, Victoria Bell - Reception Manager
4out of 5
by A verified traveller from Gradisca d'Isonzo

Ottimo albergo a pochi passi da Victoria Station

Posted 27-Aug-2016
Pros: Posizione e comfort delle stanze
Cons: Per quanto mi riguarda nulla in quanto il livello è già alto
Location: A pochi passi da Victoria Station da cui con la metrò si raggiungono comodamente tutti i punti di interesse
Posizione ottima , servizio professionale , Buckingham Palace raggiungibile in 10 minuti a piedi, in zona sono presenti vari pub e ristoranti
Comment from Hotel Management
27-Aug-2016 by Victoria Bell , Hotel Management
Dear Enrico, I am delighted that you liked the location and comfortable rooms and I hope to see you back again soon. Regards, Victoria Bell - Reception Manager
5out of 5
by A verified traveller

部屋が表通りに近かった

Posted 20-Aug-2016
Pros: 清潔なところ、駅から近く とても便利。
Cons: 特になし
部屋が表通りに近かったので、夜や早朝 外部からのノイズで騒がしかったのが残念でした。バスルームやベッドメーキングが清潔なところは感心しました。 ヒースロー空港までのコーチ乗り場にも近く、ビクトリア駅からも近く とても便利でした。
Comment from Hotel Management
21-Aug-2016 by Victoria Bell, Hotel Management
Thank you for taking the time to leave your comments. I am pleased that you have enjoyed your stay and hope we will see you back again soon. Regards, Victoria Bell - Reception Manager
4out of 5
by A verified traveller from canada

Very nice Hoel close to Victoria

Posted 19-Aug-2016
Hotel very clean and well maintained. Staff were excellent and food very good .
Comment from Hotel Management
21-Aug-2016 by Victoria Bell, Hotel Management
Dear David, thank you for your excellent comments. I am delighted that you liked the hotel, staff and food. I hope to see you back again soon. Regards, Victoria Bell - Reception Manager