Too Hot to Handle
Great location with easy walk to Victoria Station. Very friendly and helpful staff. However, our 3 night stay was in late February and the outside temp was about 45-50 F. Upon arrival our room was close to 80 and we couldn't get the A/C to work. We called the service dept and someone came quickly, but we learned there was no A/C during winter. So we needed to open the window, but even that didn't work completely and we then had to contend with street noise in early morning. We asked for some of our money back, but were informed that because we had booked through Expedia, they could not give us a discount.
Comment from Hotel Management
30-Mar-2017 by Victoria Bell, Hotel Management
Dear Richard, thank you for taking the time to provide us with such valuable feedback. I am so sorry to read that you had difficulty during your stay with the climate control system and I have personally shared your comments with our chief engineer. I sincerely hope that we will have the opportunity to welcome you back in the future. Regards, Victoria Bell - Reception Manager