Ratings based on 2,836 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from Aberdeenshire Scotland

Perfect for a city break

Posted 16-Mar-2017
Close to Victoria station. We stayed for a city break and was on the city tour bus route. Breakfast was great, staff friendly and they gave us a room on 7th floor with a view!. Would recommend.
2out of 5
by A verified traveller

Too Hot to Handle

Posted 15-Mar-2017
Pros: Location. Friendly staff.
Cons: Climate control system.
Location: One block from Victoria rail & sub station. Easy walk to Tate Britain, Churchill War Rooms, National Gallary, Buckingham Palace, Westminster Abbey
Great location with easy walk to Victoria Station. Very friendly and helpful staff. However, our 3 night stay was in late February and the outside temp was about 45-50 F. Upon arrival our room was close to 80 and we couldn't get the A/C to work. We called the service dept and someone came quickly, but we learned there was no A/C during winter. So we needed to open the window, but even that didn't work completely and we then had to contend with street noise in early morning. We asked for some of our money back, but were informed that because we had booked through Expedia, they could not give us a discount.
5out of 5
Recommended
for Everyone
by A verified traveller from Ontario

Nice hotel close to the scenic sites

Posted 06-Mar-2017
Easy to take train, bus and walk to many scenic sites. While it's still very quiet.
5out of 5
Recommended
for Everyone
by A verified traveller from Dubai

Great, as always.

Posted 02-Mar-2017
Pros: everything
Cons: Maybe more tv programmes and better channels, especially more sports/football (soccer) channels.
Location: 3 minutes walk to Victoria Station, lots of restaurants, theaters and interesting places around.
This is one of those places that is properly balanced with regards to location, proximity to train station, available transport, food/restaurants, theaters and a concierge that seems to know everything. I have always stayed here and will always stay here.
3out of 5
by A verified traveller from Bermuda

Ideal location - rooms not very clean

Posted 02-Mar-2017
The location of the hotel is ideal. A minte walk from Victoria station. We stayed on a nights layover on our way back from Bali. The room wasn't very clean, I noticed crumbs and bits all over the floor when we first arrived. The decorative pillows were covered in stains. We were so exhausted with the time difference all we wanted to do was sleep - so the uncleanliness bothered us less than it normally would have. The bed was comfortable - however, upon checking and flying home the next day, we noticed we were absolutely covered in bites. I can only assume bed bugs or something along that line. Would not return here.
5out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Quality hotel and convenient location

Posted 25-Feb-2017
Best stay for location. The hotel is conveniently located. The lobby is beautiful. The staff was professional. We stayed in the apartments which was huge for our family of 3. The bed was extremely comfortable after a 12 hour flight from LA. My family almost wanted to stay in bed most of the trip if that was an option. The only downside to our room was the hardwood floor needed to be refinished. And the wood blinds in the bathroom was not the best idea due to the humidity. Otherwise I enjoyed the amenities of our room. I enjoyed our stay. The hotel does not have a restaurant, but it does have great room service. The restaurant on the lobby side of the hotel isn't affiliated and will not provide "take away" or "carry-out" as we say in the US. I will stay again at this hotel.
Comment from Hotel Management
28-Feb-2017 by Florence, Hotel Management
I am delighted to read that you and your family had an excellent stay with us and thank you for all the positive comments. As you mentioned, our bed are so comfy you want to stay and relax all day, however I hope you still took the time to enjoy London and all the superb landmark we have near by! Dear T, We are planning to refurbish all our apartments and hope you will be able to give us feedback on our updated product next time you are staying with us. Best regards, Florence - Front office manager
2out of 5
by A verified traveller

Great location Room was very hot. Ac turned off

Posted 23-Feb-2017
Very uncomfortable room,heat wise ac turned off and heat in building kept room too hot Windows only slightly opened Staff did not solve problem. Ignorant to issue
Comment from Hotel Management
28-Feb-2017 by Florence, Hotel Management
Dear Guest, I am truly sorry to read that your experience with us did not meet your expectations and the standards we set for ourselves. Please be assured that I will address this with our team and do the necessary training so any issue brought to our attention is dealt with as anyone should expect. Yours sincerely, Florence - Front office manager
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel, nice front desk staff

Posted 20-Feb-2017
Pros: Location
Cons: Housekeeping
Only issue was housekeeping. Somehow did not replenish the used shower gel n shampoo on 1 day. On another day, we turn on the "clean room" lights when we when out in the morning about 10am. But when we return at around 2pm, the room was yet to be cleaned.
Comment from Hotel Management
21-Feb-2017 by Florence , Hotel Management
Dear guest, I am very pleased to read you enjoyed your visit and particularly liked our central location. I have shared your feedback to our housekeeping department and do not hesitate to let us know during your future stays if you have any preferred time for your room to be serviced. Kind regards, Florence - Front office manager
4out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles, CA

Nice hotel near Victoria Station

Posted 13-Feb-2017
Pros: The hotel was clean and modern.
Cons: The heater, I was cold and had to wear extra clothes to keep warm.
Location: Restaurants across the street, perfect for budget eating. Victoria Station is a 5 minute walkIf you need to get out and into Gatwick, this is perfect.
The room and the bathroom were big. Everything was accessible via 3 controls, lights, curtains, do not disturb and room cleaning. Offered a kettle, tea/coffee, but no water.
Comment from Hotel Management
21-Feb-2017 by Florence, Hotel Management
Dear Celia, thank you for choosing Park Plaza Victoria for your recent stay. I am glad to note you were satisfied with your stay however I was disappointed to read that the heating system was not operating. Please do not hesitate to contact our reception team at any time as they will always find a solution for you! Dear guest, I am very pleased to read you enjoyed your visit and particularly liked our central location. I have shared your feedback to our housekeeping department and do not hesitate to let us know during your future stays if you have any preferred time for your room to be serviced. Kind regards, Florence - Front office manager
4out of 5
Recommended
for Everyone
by A verified traveller from Singapore

Very convenient location.

Posted 01-Feb-2017
This is my 2nd time within 6 months and still happy with my stay. I was given a free upgrade which is good. Staff were friendly and accomodating.
Comment from Hotel Management
05-Feb-2017 by Florence, Hotel Management
Dear Jo, Thank you for taking the time to share your feedback following your second visit with us. I am pleased it was once again an enjoyable stay and can only look forward to welcoming you back again soon. Kind regards, Florence - Front office manager