Ratings based on 2,891 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Wisconsin

Nice location

Posted 27-May-2017
Pros: Everything...highly recommend! We flew in, dragged suitcases through the train, but otherwise cabbies are a bit expensive from Heathrow.
Cons: Ice machine on the 9th floor. Although, there is a decent little ice machine right outside of the elevator on the 7th floor)..so was no problem
Location: Location to major attractions..excellent! Hotel a little pricy but worth it as you are close to everything!
First, we had a nice room on the 9th floor with decent view out window. Second, it was clean and modern. We like many of the staff (especially Patricia (not sure her title) and Christian, with the front desk. The food at the restaurant was wonderful. The breakfast (added price) was awesome! You are less than two blocks from Victoria Station (underground, trains, buses hub). Lots of other restaurants and shops near by. Fast food, delis and small shopsand deli's at Victoria Station. Also, we used Oyster passes...and they were great for transportation and can be purchased at Victoria Station or airport. About 3 blocks from Buckingham palace and Westminster Abbey was a 15 minute walk...as well as many attractions. Strongly suggest going to Hampton Court Palace...was our favorite...but need to take 1/2 bus to get there (with one transfer). City is crowded, lots of security everywhere. We did find it an extremely busy city.
Comment from Hotel Management
29-May-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Dear Nancy Thank you for taking the time to give us feedback about your stay. I am pleased to read the great comments about Patricia and Christian. I am looking forward to welcoming you soon again at the Park Plaza Victoria London. Kind regards Daniela Lehner Front Office Manager
5 out of 5
Recommended
for Families
by A verified traveller

Nice hotel close to city center

Posted 26-May-2017
Pros: Location
Location: Victoria station
Excellent location. Clean room. Good breakfast.
Comment from Hotel Management
29-May-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Thank you for taking the time to give us feedback about your stay. I am pleased to read that you enjoyed the location, the room and breakfast. I am looking forward to welcoming you soon again at the Park Plaza Victoria London. Kind regards Daniela Lehner Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Washington DC

Nice hotel close to Buckingham palace

Posted 24-May-2017
Park Plaza Victoria London is 1minute walk from the Victoria station, about 10minutes walk from the Buckingham Palace and St. James Park, lots of bars and restaurant around it. It is in a very nice part of London
Comment from Hotel Management
29-May-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Dear Thomas Thank you for taking the time to give us feedback about your stay. I am pleased to read that you enjoyed the location. I am looking forward to welcoming you soon again at the Park Plaza Victoria London. Kind regards Daniela Lehner Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Dallas

Wonderful modern hotel in central London

Posted 22-May-2017
Pros: See above. Plus a lobby bar for a quiet relaxing visit.
Location: See above
Great place. Jack checked us in and was a wealth if info. He got all of our travel problems addressed. He was fabulous. Andrew and the other concierges were also very helpful in getting around the city. Although not part of the hotel, the people of London were wonderful and the cabbies were wonderful. You can walk to Buckingham Palace (we did) and the Imperial War Museum from the Park Plaza (we did not). There are lots of shops and restaurants around the PPVH. The hotel has cutting edge technology and a very lively, but noisy restaurant/bar.
Comment from Hotel Management
29-May-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Dear David Thank you for taking the time to give us such a wonderful feedback about your stay. I have passed your comments to Andrew and Jack who were very pleased. I am looking forward to welcoming you soon again to the Park Plaza Victoria London. Kind regards Daniela Lehner Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location for our stay

Posted 17-May-2017
Only 15-20 minutes walk from Buckingham Palace where we were attending a royal garden party, perfect location. Excellent hotel, big comfy bed, clean, welcoming and great breakfast! Very accommodating for our late check out request too! Only negative is toilets in reception, one very small cubicle and not as clean as I would have expected. Overall though, a fab stay!
Comment from Hotel Management
18-May-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Thank you for taking the time to share with us your feedback. I am glad to read that you enjoyed our location, the beds and the breakfast. I hope to have the opportunity to welcome you back again soon. Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Great location

Posted 15-May-2017
This hotel had a great location to sightsee around London. Close to Victoria Station. Walking distance to Buckingham Palace, Big Ben. Longer walk to Kensington Palace.
Comment from Hotel Management
15-May-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Thank you for your lovely comments. I am pleased to read that you liked our location and I hope to see you back again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from NI

Comfort and Location

Posted 14-May-2017
Pros: Clean and comfortable in an ideal location for restaurants, theatre and cinema as well as tourist sites and shopping all within walking distance.
Very comfortable room - superior twin had ample room for my daughter and I, was airy and bright. Both bathroom and bedroom were spotless. Sanitary ware was gleaming with soft white towels and Elemis products for our use. Beds were extremely comfortable and pristine. The room temperature was easily altered if required as was lighting. Despite being just about 3 minutes from Victoria Station, the hotel was well sound-proofed. Reception staff were extremely friendly and helpful, and leaving luggage in hotel was absolutely no problem at all. It was my daughter's 18th birthday and a beautiful little birthday cake and chocolate dipped strawberries were left in the room for her. Definitely a hotel to return to, both for access to underground and Gatwick Express and the customer care and comfort provided.
Comment from Hotel Management
15-May-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Thank you for giving us feedback about your stay. I am pleased to read that you and your daughter had a great time, specially her celebrating her birthday. I hope to welcome you back soon. Kind regards
5 out of 5
Recommended
for Everyone
by A verified traveller

Spacious room close to Victoria station

Posted 14-May-2017
Decent and spacious room in comparison with other hotels in London. very close to Victoria station so it's easy to go to the airport or anywhere else. The bedding is comfortable, not fan of the shower but at least there is space in the bathroom.
Comment from Hotel Management
15-May-2017 by Daniela Lehner - Front Office Manager, Hotel Management
Thank you for taking the time to share with us your feedback. I am glad to read that you enjoyed our location, the bed and the spacious room. I hope to have the opportunity to welcome you back again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location for our stay

Posted 27-Apr-2017
Perfect location for easy travel to High Street Kensington, Pimlico and Chelsea - the 3 places I was visiting . Room lovely, clean and very comfortable bed. Didn't use facilities or have any meals so cannot comment. Pricier than I usually try to pay when visiting London but was late booking
Comment from Hotel Management
30-Apr-2017 by Victoria Bell, Hotel Management
Thank you for taking the time to provide your feedback. I am delighted that you liked our great location and I hope that we will have the opportunity to welcome you back again soon. Regards, Victoria Bell - Reception Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Fantastic views

Posted 24-Apr-2017
Pros: The accommodations and the staff
Cons: Can't think of anything
Location: Everything we wanted to see was close by
Perfection. The experience made our trip a great adventure
Comment from Hotel Management
26-Apr-2017 by Victoria Bell, Hotel Management
Dear Michael, I am delighted that you liked the hotel and the team and I hope to see you back again soon. Regards, Victoria Bell - Reception Manager