Ratings based on 2,777 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from L

Great location !

Posted 15-Jan-2017
Hotel just by Victoria tube lots of bars and restaurants around and a lovely bistro across the road . Bar staff very helpful Will stay again
Comment from Hotel Management
15-Jan-2017 by Victoria Bell, Hotel Management
Thank you for your great comments. I am delighted that you liked the hotel and our great location. I hope to see you back again soon. Regards, Victoria Bell - Reception Manager
5out of 5
Recommended
for Everyone
by A verified traveller

Super ausgestattetes Hotel mit zentraler Lage

Posted 14-Jan-2017
Das Hotel ist sehr sauber und gut ausgestattet. Das Personal ist sehr freundlich und zuvorkommend. Die Zimmer und das gesamte Hotel sind modern eingerichtet. Der Fitness- und Spa-Bereich sind vielseitig und modern.
Comment from Hotel Management
16-Jan-2017 by Florence, Hotel Management
Dear Guest, Thank you very much for your lovely comments. I am delighted you enjoyed your time with us and hope you will be visiting us again soon. Kind regards, Florence - Front office manager
3out of 5
by A verified traveller from Amsterdam

Good location, bad service

Posted 13-Jan-2017
Pros: The location
Cons: Everything, basically... beside room cleanliness.
Rude, indifferent staff. Clean room. Bed was not fixed to the bedhead, so if you try to read in bed it will slowly drift away. Clean bathroom, but horrible plumbing: semi-clogged sink and impossible-to-set shower blender which shook the whole building like a jackhammer. Sub-par breakfast.
Comment from Hotel Management
16-Jan-2017 by Florence , Hotel Management
Dear Guest, I am truly sorry to read that your experience was less than satisfactory and definitely below our usual standards. I would welcome the opportunity to discuss your visit in further details and would be grateful if you could contact us directly. I look forward to hearing from you. Kind regards, Florence - Front office manager
5out of 5
Recommended
for Everyone
by A verified traveller

Hotel muy céntrico. A 3 minutos de la estación .

Posted 09-Jan-2017
Pros: Todo en general. La atención del personal, la habitación, la cama muy grande y MUY CÓMODA!!
Cons: Precio un poco caro.
Location: Muy bien comunicado. Los principales monumentos a 10 minutos andando.
Hola, 100% por 100% recomendable. Muy céntrico a 10 min andando del Big Ben. El Hotel estaba muy limpio y la habitación muy grande con una cama "king size" de 2'20 * 2'20.
Comment from Hotel Management
12-Jan-2017 by Victoria Bell, Hotel Management
Thank you for taking the time to provide us with your feedback. I am delighted that you liked the comfortable beds and friendly staff. I hope to see you back again soon. Regards, Victoria Bell - Reception Manager
4out of 5
Recommended
for Everyone
by A verified traveller

Hotel muy bien ubicado.

Posted 28-Dec-2016
Lo mejor del hotel la ubicación, a 2 minutos de la estación victoria y a menos de media hora caminando hacia las principales atracciones del centro de londres: london eye, westminster palace... Buen desayuno aunque precio excesivo. Personal amable y limpieza de la habitación mejorable.
Comment from Hotel Management
30-Dec-2016 by Jack Morris - Guest Relations Manager, Hotel Management
Dear guest, I'm glad to see that you enjoyed your stay overall and that you found the staff friendly and welcoming. I will be sure to address your comments regarding the standards of housekeeping service as a matter of urgency so thank you for bringing this to my attention. I sincerely hope we can welcome you back in the near future.
4out of 5
Recommended
for Couples
by A verified traveller

Vlakbij Victoria Station

Posted 25-Dec-2016
Cons: De pre autorisatie op de creditcard voor de minibar etc. dit komt zeer wantrouwend over. De kamer was namelijk al weken ervoor betaald!
Locatie is perfect. We konden veel eerder inchecken dan 14 uur. We kwamen om 10 uur aan en de kamer was vrij. Geen bijbetaling hiervoor. De kamer is schoon, ruikt fris en het bed ligt heerlijk. Wat ons vreemd voorkwam was een pre autorisatie op je creditcard, terwijl alles al betaald was. Dit was voor de minibar en roomservice werd vermeld. Dit geeft het gevoel dat ze gasten niet vertrouwen. Ook de drankjes en zelfs de mars en toblerone waren gemarkeerd met een klein stickertje. Conclusie: of er komen voornamelijk gasten die zonder betalen vertrekken, of ze vertrouwen mensen op voorhand niet. "Zoals de waard is vertrouwt hij zijn gasten".
Comment from Hotel Management
27-Dec-2016 by Jack Morris - Guest Relations Manager, Hotel Management
Dear nancy, Thank you for posting a review after your recent stay. I'm pleased you enjoyed your stay overall. for any inconvenience caused when requesting an additional pre authorisation on check in. Whilst bed and breakfast was guaranteed against your initial payment method, it is common practise in most hotels that a further daily guarantee is taken for any additional incidentals consumed during the course of the stay. I am glad that we were able to offer you an early check in on your stay due to the special occasion. I hope we will see you again soon.
5out of 5
Recommended
for Everyone
by A verified traveller from la spezia

Comodità al centro di Londra

Posted 25-Dec-2016
Vicino victoria station , un ottimo quattro stelle, che mantiene quello che promette. Qualità, bellezza, servizi, vicinanza a posti bellissimi!! Esperienza da ripetere senza dubbio!!
Comment from Hotel Management
27-Dec-2016 by Jack Morris - Guest Relations Manager, Hotel Management
Dear filippo, It's great to see that you enjoyed everything about your recent stay with us and also your visit to London. I hope it won't be long before we can welcome you back again.
5out of 5
Recommended
for Everyone
by A verified traveller from Malmö

Perfekt, nära till allt!

Posted 23-Dec-2016
Perfekta hotellet med gångavstånd till allt! Förbindelser, shopping och uteliv! Och bälsigt fräscht och fint.
Comment from Hotel Management
27-Dec-2016 by Jack Morris - Guest Relations Manager, Hotel Management
Dear J, I'm so pleased that you enjoyed your recent stay with us and the location was perfect for where you needed to visit. I hope we can welcome you back again soon.
4out of 5
Recommended
for Everyone
by A verified traveller from Israel

Very easy to travel everywhere

Posted 23-Dec-2016
Easy to reach every destination due to the proximity to the Victoria station.A short walk of 200 m. to the hotel.Staff is very nice and attentive.Clean modern large rooms. I would expect to receive a bottle of water free of charge in the room and a pair of disposable sleeppers. Over all a pleasant stay.
Comment from Hotel Management
27-Dec-2016 by Jack Morris - Guest Relations Manager, Hotel Management
Dear Malka, I'm pleased to see that you enjoyed your stay with us. Indeed our location is perfect for travelling around London. I can assure you that we have complimentary water and additional amenities such as slippers in our executive rooms. I sincerely hope we will have the opportunity to welcome you back in the near future.
4out of 5
Recommended
for Everyone
by A verified traveller

Fint hotell.

Posted 22-Dec-2016
Cons: Städningen på toaletten kunde vara bättre. Handfat i plåt med massa avlagringar runt och på blandaren. Repiga klinkerplattor på golvet.
Ringde innan ankomst och bad att få rum med utsikt. Kunde inte garanteras men vid ankomst så fick vi ett fint rum på sjunde våningen och utsikt över stan. Sköna sängar, smidigt med display för allt (gardiner, ljus m m). Något lyhört från korridoren men inget som var direkt störande. Vaknade av brandlarmet en morgon och fick utrymma men det är ju bra att den biten funkar! Skriftlig ursäkt fr hotelmanagern efteråt m a a utrymningen. Känns proffsigt!
Comment from Hotel Management
30-Dec-2016 by Jack Morris - Guest Relations Manager, Hotel Management
Dear guest, I'm pleased to see that you enjoyed your recent stay with us and that we were able to meet all your needs. Thank you for your understanding regarding the fire alarm and I hope it did not cause too much of a disturbance but I can assure you that the hotel was evacuated for the safety and security of our guests. I sincerely hope we can welcome you back again soon.