Ratings based on 2,861 Verified Reviews

4.4 out of 5
93% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Perfect location for our stay

Posted 27-Apr-2017
Perfect location for easy travel to High Street Kensington, Pimlico and Chelsea - the 3 places I was visiting . Room lovely, clean and very comfortable bed. Didn't use facilities or have any meals so cannot comment. Pricier than I usually try to pay when visiting London but was late booking
5 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Fantastic views

Posted 24-Apr-2017
Pros: The accommodations and the staff
Cons: Can't think of anything
Location: Everything we wanted to see was close by
Perfection. The experience made our trip a great adventure
Comment from Hotel Management
26-Apr-2017 by Victoria Bell, Hotel Management
Dear Michael, I am delighted that you liked the hotel and the team and I hope to see you back again soon. Regards, Victoria Bell - Reception Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Boston

Ideal location close to Victoria Station

Posted 23-Apr-2017
We had a fantastic stay despite a very busy holiday weekend. Rooms were modern, spacious (by European city standards palatial), and super clean.
Comment from Hotel Management
26-Apr-2017 by Victoria Bell, Hotel Management
Dear Barry, thank you for your fantastic comments. I am delighted that you liked the modern spacious and clean rooms and I hope to see you back again soon. Regards, Victoria Bell - Reception Manager
4 out of 5
Recommended
for Families
by A verified traveller from NY

Great Location. Great Room But Noise was annoying

Posted 22-Apr-2017
Pros: #1 was location. #2 Room #3 Staff.
Cons: We had noise issue. Not sure if that can be fixed.
Location: Couple of minutes walk to Victoria Station. 10-15 minutes walk to Buckingham Palace and London Eye. Lot of restaurants around the hotel.
Location of the hotel is great. Couple of minutes walk to Victoria Station. 10-15 minutes walk to Buckingham Palace and London Eye. Lot of restaurants around the hotel. Hotel staff was nice and friendly. Room nice, clean and "high-tech". The ONLY issue we had was noise. We could hear what's happening next door and vice versa. Not sure if that's just our room because it was connected to the next by a door. Having said that, I'd DEFINITELY come back to stay here again. The location will be even greater once the renovation of Victoria Station is completed in 2018.
Comment from Hotel Management
26-Apr-2017 by Victoria Bell, Hotel Management
Thank you for your feedback. I am sorry to read that your stay was disrupted by noise. I am pleased that you would return and I to hope to have the opportunity to welcome you back again soon as it would be our pleasure to assist in selecting a more suitable room for the duration of your stay as we have something to suit everyone. Regards, Victoria Bell - Reception Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from New York

Very good as always, will always stay here anytime

Posted 20-Apr-2017
Pros: Very good location, 3mins walk to Victoria Station, many places to eat and drink, etc
Cons: Nothing really, keep up the good work and keep finding new ways to pleasantly surprise your guests
Location: Restaurants, cinemas, pubs, theaters, shopping
The Wife stayed here this time while vacationing and she gave a very good report of her stay, just as I had expected. I would always recommend PPV anytime.
Comment from Hotel Management
20-Apr-2017 by Alexandra Benczik - Guest Relations Manager, Hotel Management
Dear Frank, thank you for your comments. I am thrilled to read that you have enjoyed your stay and our location. I hope that we will have the opportunity to welcome you back again soon. Regards, Alexandra Benczik - Guest Relations Manager
5 out of 5
Recommended
for Families
by A verified traveller from New Jersey

Great hotel prime location

Posted 19-Apr-2017
Pros: Location, staff, price, cleanliness
Location: Right next to the Victoria tube and train station. Walking distance to the Buckingham Palace, Westminster Abbey and other major tourist attractions.
We spent four nights here and couldn't be happier with our stay. Hotel staffs are friendly and helpful. Both of our rooms are spacious and clean. It's right next to the Victoria tube and train station and also the coach terminal and only a 10-minute walk to the Buckingham Palace and Westminster Abbey. Lots of restaurants close by for different budgets. Highly recommended.
Comment from Hotel Management
20-Apr-2017 by Alexandra Benczik - Guest Relations Manager, Hotel Management
Dear Daisy, Thank you very much for taking the time to complete our guest satisfaction survey. I am thrilled to see that you enjoyed your stay with us and I am very appreciative for your comments about our staff, hotel and central location. It has been a pleasure to welcome you and we look forward to seeing you again.
4 out of 5
Recommended
for Everyone
by A verified traveller from New York

Excellent location to top attraction/ landmarks

Posted 19-Apr-2017
Great hotel location as you can access local shops and top attractions very conveniently. Transportations methods are multiple and affordable. The hotel staff is pleasant and the hotel is clean and offers good vibes. Just wish rooms were a tad larger. (those w/king bed) will stay again!
Comment from Hotel Management
20-Apr-2017 by Alexandra Benczik - Guest Relations Manager, Hotel Management
Dear LV, thank you for nice comments. We look forward to welcoming you back soon. Regards, Alexandra Benczik - Guest Relations Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Good Hotel close to Transport

Posted 15-Apr-2017
Pros: Close to Public Transport Tube, Bus, Trains.
Location: St James's Park and Buckingham Palace nearby
Four day city break - relaxing meals, walks and show.
Comment from Hotel Management
26-Apr-2017 by Victoria Bell, Hotel Management
Thank you for your comments. I am pleased to read that you have enjoyed your stay and I hope to see you back again soon. Regards, Victoria Bell - Reception Manager
5 out of 5
Recommended
for Everyone
by A verified traveller from Aberdeenshire Scotland

Perfect for a city break

Posted 16-Mar-2017
Close to Victoria station. We stayed for a city break and was on the city tour bus route. Breakfast was great, staff friendly and they gave us a room on 7th floor with a view!. Would recommend.
Comment from Hotel Management
28-Mar-2017 by Victoria Bell , Hotel Management
Dear maddog, thankyou for your comments. I am thrilled that you liked our great location, friendly staff and our full English breakfast. I hope that we will have the opportunity to welcome you back again soon. Regards, Victoria Bell - Reception Manager
2 out of 5
by A verified traveller

Too Hot to Handle

Posted 15-Mar-2017
Pros: Location. Friendly staff.
Cons: Climate control system.
Location: One block from Victoria rail & sub station. Easy walk to Tate Britain, Churchill War Rooms, National Gallary, Buckingham Palace, Westminster Abbey
Great location with easy walk to Victoria Station. Very friendly and helpful staff. However, our 3 night stay was in late February and the outside temp was about 45-50 F. Upon arrival our room was close to 80 and we couldn't get the A/C to work. We called the service dept and someone came quickly, but we learned there was no A/C during winter. So we needed to open the window, but even that didn't work completely and we then had to contend with street noise in early morning. We asked for some of our money back, but were informed that because we had booked through Expedia, they could not give us a discount.
Comment from Hotel Management
30-Mar-2017 by Victoria Bell, Hotel Management
Dear Richard, thank you for taking the time to provide us with such valuable feedback. I am so sorry to read that you had difficulty during your stay with the climate control system and I have personally shared your comments with our chief engineer. I sincerely hope that we will have the opportunity to welcome you back in the future. Regards, Victoria Bell - Reception Manager