Ratings based on 1,010 Verified Reviews

3.5 out of 5
69% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel in good neighborhood

Posted 22-Apr-2018
This hotel is lovely. It's tucked away from the hustle-bustle of Park Lane, but in a beautiful mews within walking distance of many restaurants, galleries, etc. The staff are all helpful and friendly, and the room was sparkling clean. I would definitely stay in this hotel again and recommend it to others.
2 out of 5
by A verified traveller

Posted 16-Apr-2018
No A/C, unable to open any windows and I was right beside the elevator so it sounded like someone was doing laundry EVERY 4 minutes. The other rooms may have been fine but the one I was in, not so good.
1 out of 5
by A verified traveller

Location is it’s only saviour

Posted 15-Apr-2018
No working heating in room, shower was extremely temperamental (most mornings there was no hot water) Bathroom door had no lock and the inside handle was almost hanging off.. Reception staff were useless basically. Had very little understanding of the English language . Bar staff memember did not even know what a can of coke was when I asked if they had any. Was woken up most morning by the sound of house keeping loudly gossiping in the hallway or next room, if you’re planning on sleeping in past 7.30am this definitely isn’t the hotel for you because you’d be lucky if you could sleep through the noise every morning. Some sort of alarm also went off repeatedly (testing fire alarm) which was obviously very concerning and confusing but because our previous experience with the staff we felt like the was no point in even trying to ask.....) Upon checkout I was expecting to at least be asked about how my stay was but the reception literally grabbed the room keys off me and went ‘you Deposit will be refunded automatically at some point, good bye’ at this point I was now completely done with the hotel so abandoned the big complaint speech and was very happy to leave. Would not recommend to anyone .
4 out of 5
Recommended
for Everyone
by A verified traveller from Healdsburg, California

Location location location!

Posted 09-Apr-2018
Pros: location, convenience, personal, small
Cons: room decor and carpets
Location: Just off Park lane, round the corner from Picadilly, Buckingham Palace, Knightsbridge, Hyde Pk. Walking distance Covent Garden, Theaters, Oxford St
Yes, great location, particularly for this price. Staff were very helpful and friendly, breakfast was extensive and delicious. Bed ver comfortable and bathroom small but clean and fairly modern. For the reviews that complained about peeling wallpaper ands shabby closets, well yes thats true, but if there was nothing wrong with the rooms this hotel would be charging twice the price or more. It was a great find for a good price in a wonderful location and if you don't plan to spend a lot of time in the room, then its a fabulous choice for this expensive and convenient location at this price. Yes, I would go back.
4 out of 5
Recommended
for Everyone
by A verified traveller from Laplace, LA

Off the beaten parh

Posted 08-Apr-2018
Quant little hotel, it isn’t going to be a gigantic chain style hotel if that is what you are expecting. Very small but very nice. Great breakfast and a very warm staff. Looking for a great beer in great atmosphere? The Kings Arms Right down the is row awesome.
3 out of 5
Recommended
for Everyone
by A verified traveller

Not bad, good location

Posted 06-Apr-2018
It wasn’t as bad as other reviews said. At check in, they tried to put us by th elevator in a queen bed but we said no. Got a much quieter room with a king bed down the hall. Slept good. Carpets were stained but overall the room was good...just tiny. Couldn’t get the toilets to flush all the time. Had to wait hours for it to fill to flush. Rather annoying. But overall for location and price, it worked. Staff was very accommodating.
2 out of 5
by A verified traveller from Ontario

Cold cold dingy and dirty

Posted 23-Mar-2018
Heat system was broken during whole stay. No one informed us. And no compensation offered. Room was very small for price. Dingy and dirty especially in corners wallpaper coming off wall. Generally bad condition. location good. But would not stay again.
3 out of 5
Recommended
for Everyone
by A verified traveller

Ok

Posted 20-Mar-2018
Excellent location and thus value for what they charge
4 out of 5
Recommended
for Everyone
by A verified traveller from Sao Paulo, Brazil

Posted 10-Mar-2018
Great location! Cozy hotel close to everything. Will come again.
3 out of 5
Recommended
for Everyone
by A verified traveller from Cumbria

Posted 02-Mar-2018
Was a nice place downstairs and the food was good . The room was basic and small but clean. But I opted to pay cash on arrival as this was an option on the expedia website but they allocated the payment from my card which will take up to a week to refund and were not used to people paying by cash and had no till or means to give change it all seemed to be a big problem that I was paying cash to them. If it was made clear on your website that this would be the case I would have paid by card .