Ratings based on 973 Verified Reviews

3.5 out of 5
70% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveller

Posted 18-Feb-2018
I don't like the hotel. Room is very small and check in lady was not professional.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Feb-2018
Stopped at breakfast on day 3 of 5 to say we can’t have 2 people at breakfast despite being made to upgrade the room at a cost and also the booking clearly said breakfast for 2 (per day)!
4 out of 5
Recommended
for Everyone
by A verified traveller from Nantwich, Cheshire

Posted 22-Jan-2018
Only stayed for one night. Hotel was comfortable enough. Had character Which was nice rather than a sterile room. Beds were good.
3 out of 5
by A verified traveller from Gloucester uk

Not good for disabled

Posted 06-Jan-2018
To get to lift have to either go down 3 steps or get them to unlock side door. Lift barely big enough to accommodate wheelchair and carer. On arrival at room noted that door already open and lock broken. Bed located against a wall so only accessible from one side.
1 out of 5
by A verified traveller from LA

The worst hotel in London

Posted 03-Jan-2018
If I could give this hotel zero rate I would do it. The hotel is horrible. I have never been to a hotel in my life like this one. DO NOT BOOK THIS HOTEL. It ruined my trip. The only good thing about the hotel is its location. However, do not let the location fool you. The hotel is too old. They didn’t make any efforts to make it look better or to be suitable for traveler. The room is too small. The mattress is horrible. You can feel the springs on your sides or your back. The pillows are too old and they are flat. I believe They have been there for ages. There were no fridge or safety box. The carpet is dirty. They don’t have enough power plugs Long story short this is zero star hotel. Do not stay there.
4 out of 5
Recommended
for Everyone
by A verified traveller from Norwich

Convenient hotel just off Park Lane

Posted 19-Dec-2017
Straight forward hotel, used it after meeting friends for lunch to avoid the hassle with evening trains back to East Anglia . Good breakfast and the room was upgraded free of charge. No complaints - a value for money easy stay in the heart of Town.
4 out of 5
Recommended
for Everyone
by A verified traveller from Oxfordshire

Nice hotel near the Ritz

Posted 16-Dec-2017
Comfortable, affordable and friendly. Everything you need is there. Reception staff were excellent.
4 out of 5
Recommended
for Everyone
by A verified traveller from Burnley

Posted 12-Dec-2017
Great location friendly staff room very clean but a bit dated
1 out of 5
by A verified traveller from nottinghamshire

Posted 10-Dec-2017
This hotel is never a 4 star hotel, I have Stayed in better BB. I don't think I will be using Expedia again
3 out of 5
by A verified traveller

Disappointing

Posted 02-Dec-2017
Pros: staff, location
Cons: see above
Location: good location, central Mayfair
Staff were nice and professional. Rooms were scuffed dirty, curtains old and torn, , carpets stained, lights fixtures did not work. Great location, mediocre hotel