Ratings based on 1,501 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
87% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4out of 5
by A verified traveller

Good hotel close to underground and cafes.

Posted 19-Jul-2016
The room was comfortable and clean. The view was terrible because it looked at a wall. Staff were helpful and kind. Breakfast. Was not included with our room and I don't know why. It is located in z convenient spot.
3out of 5
by A verified traveller from England

Posted 17-Jul-2016
Pros: Evening meals. Good location for underground. Central.
Location: Near to museums, Kensington gardens, etc.
Good value at time I visited in July but standard rooms quite small. Food good.
5out of 5
by A verified traveller from Shiloh, Israel

Very Fine Hotel

Posted 17-Jul-2016
Pros: All of the above.
This is an excellent hotel. We read some of the reviews which were more varied than for most places, so obviously, we were a bit unsure about how our stay would turn out. Well now we know. Our stay was excellent. We did ask for a room in the back on a high floor, as we had read that these rooms were more quiet. The hotel accommodated our request, and our room was as quiet as can be, and that along with some very comfortable beds, put us to sleep very easily after a long day of non-stop touring. The air conditioner also worked perfectly, allowing us to cool down the room just the way we like it. The bathroom was spotless and roomy. We had a triple room for the three of us, two kids and their dad. Based on some of the reviews, we were worried they'd house us in something like a walk in closet, with no room to move. Instead we had a very pleasant room, with just enough space to feel comfortable. The room was clean, the corridors were clean, the lobby was pleasant, the staff was helpful, especially when we asked for directions about how to get to where we were going. The hotel is conveniently located near the Gloucester Road Tube station, and you can go virtually anywhere from that stop. Another plus, is the Sainsbury supermarket located about a block away, great for stocking up on snacks to have on the go,or keep in your room or in the small fridge they provide. Overall, we had a very positive experience at this hotel. We'd recommend it, and consider staying there again.
3out of 5
by A verified traveller

great location

Posted 15-Jul-2016
Pros: location bathroom was good.
Cons: AC needs updating staff teams should coordinate better noise as result of proximity to elevator should be addressed
AC had to be fixed. Needs updating. Wake up calls did not happen. Room too close to elevator and noisy.
4out of 5
by A verified traveller

Good location for nearby attractions

Posted 13-Jul-2016
Walking distance to 2 tube (subway) stations - short walk to a variety of museums, restaurants, Hyde Park/Kensington Gardens. It is on a very busy street, however it was not a problem. Being spoiled from the U.S. for large rooms, I was comfortable in my room - if in London, you should not be spending all your time in the room, anyway! Fantastic City - wonderful people. All the staff were very accommodating - would have preferred free WiFi in the rooms, not running down to the lobby for access, when needed.
Comment from Hotel Management
13-Jul-2016 by Rory GIssing, Hotel Management
Dear Guest, We appreciate your positive feedback about our property. We are happy to hear that our staff and service met your needs and expectations. We are happy to announce there will be unlimited Wifi available to all our guests at the end of August. We look forward to welcoming you back to the hotel in the near future. Sincerely, Rory Gissing Operations Manager
2out of 5
by A verified traveller

とにかく狭い

Posted 12-Jul-2016
Pros: ホテルのコンシェルジュの人は親切だった。
Cons: 通常と異なるつくりの部屋は、通常のダブルルームより値段を下げるべきだと思う。
最上階の部屋に泊まったが、屋根裏部屋のような作りだった。 また、つくりつけのクローゼットの代わりに、室内にボックス型の家具が置かれていて、非常に狭く感じた。 バスルームの陽当りがよかったものの、こちらもシャワーボックスは体格の良い方だと1人でもきついのではないか。 しかし、同じクラスの部屋に宿泊した友人の部屋を見せてもらったところ、全く自分の部屋と異なっていた。 クローゼットも完備されていて、シャワーボックスも2倍くらいの広さがあった。 (またこれは個人の趣味もあると思うが、友人の部屋は絨毯敷きで、自分の部屋はフローリングだった)。 これで同じ値段だというのは納得がいかない。
4out of 5
by A verified traveller

清潔なホテル

Posted 12-Jul-2016
Pros: 駅から近い。
Cons: 特段ない。
Location: 健康な方ならハイドパークまで徒歩で行けると思います。
外観は古いホテルですが、部屋の中は比較的きれいで過ごしやすかったです。 バスルームはあまり大きくなかったですが、清潔だったのと、固定と可動のシャワー口が両方使えて便利でした。またタオルもたくさん設置されていたのもありがたかったです。 ケンジントンのホテルは高いと聞いているので、この値段であれば十分満足できるのではないかと思います。
3out of 5
by A verified traveller from London

Good location, close to tube station.

Posted 08-Jul-2016
Room far too small for 3 people. 1 double bed & 1 single but absolutely no room for anything else. Very cramped. Hotel & staff clean, professional & helpful.
2out of 5
by A verified traveller

The attitude of the hotel staff ruins it

Posted 07-Jul-2016
When the staff at the froth desk would rather chit chat with one another than acknowledge you, then one finally turns to you and says, "Yes?", you can be assured that they don't care about the customer.
3out of 5
by A verified traveller from New York, NY

Close to the Tube

Posted 06-Jul-2016
Pros: Close to the Tube.
Cons: Get rid of the rodents.
Location: Several restaurants are across the street.
Other than the mouse in our room and lumpy beds the overall experience was okay..................................................... Other than the mouse in our room and lumpy beds the overall experience was okay..................................................... Other than the mouse in our room and lumpy beds the overall experience was okay.....................................................