Not the worst
We liked the appearance of the hotel. It was charming, in a good location close to the Piccadilly line and Kensington Park. Good restaurants nearby, especially Garfunkel's, a chain. However, the bed had to be 10-20 years old, with lousy springs, making sleep difficult. Had to ask for shampoo, soap, etc. Twice. And didn't get it the second time. All in all, not the worst hotel we've had in London, but certainly not the best.
Comment from Hotel Management
04-Jan-2017 by AJ, Hotel Management
Thank you for reviewing your stay experience on Expedia.
I am glad you found the location convenient.
Thank you for raising a few pointers which I will address accordingly.
We look forward to welcome you back in the near future.