Ratings based on 2,953 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller from Staten Island NY

Nice hotel, very good location.

Posted 18-Jul-2017
Very friendly hotel personnel. Nearby restaurants very close by.
5 out of 5
Recommended
for Everyone
by A verified traveller

Modern hotel in a great location.

Posted 18-Jul-2017
Great hotel - close to station, city and shops. Staff was exceptional and the Room was spacious and always cleaned well. Will definitely stay here again.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Jul-2017
Perfectly located for train or underground access to Heathrow and central London.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 11-Jul-2017
We had a good stay here. Nice and clean friendly staff and central location. Would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveller from Lancashire

Good for families

Posted 07-Jul-2017
We used this hotel as we attended BST in Hyde Park. It is about a 15 minute walk away. The hotel is excellent and the staff are very helpful. The area around is clean and quiet. Even though this is close to Paddington we didn't hear any train noise at all.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sammamish WA

close to shopping and transportation

Posted 01-Jul-2017
Pros: Good location
Location: Dinning, walking and transit
good location, good services and good transportation
5 out of 5
Recommended
for Everyone
by A verified traveller from Charleston

London Stay

Posted 26-Jun-2017
Pros: Staff
10 minute walk to paddington. staff and service excellent. facilities excellent except room AC not great even before heat wave.
3 out of 5
Recommended
for Everyone
by A verified traveller from quebec

Room very hot in the summer

Posted 25-Jun-2017
Pros: Location, staff
Cons: Optimise their air conditionning
Location: Near Paddingron station
This hotel has no air conditionner but " air cooling system " which is not efficient if it is too hot outside. The rooms stay warm and humid. Not comfortable at all. Same situation in the entire hotel. But otherwise, the hotel is well located and breakfast is ok. The staff is very nice
3 out of 5
by A verified traveller

Good location to Paddington but pricy for waht it

Posted 11-May-2017
Location is great for Paddington, heathrow express etc. but would stay more central for the same money if I did not need quick access to the station It was nice to be their "guest of the day" that included the free breakfast, unfortunately the cooked breakfast was not very nice and gave me an upset stomach and my partner did not really enjoy hers much either. The room thermostat did not work that made it quite uncomfortably warm over night. Finally there were no large towels provided and I had to phone down twice in the morning to get some delivered 30 mins later. It seemed they waited until someone was cleaning the floor Given that I have stayed in Novotels before and there have been no problems I like to think this is an aberration
5 out of 5
by A verified traveller

marathon stay

Posted 24-Apr-2017 on Hotels
it was excellent.lovely hotel and amazing staff.