Ratings based on 2,852 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Lovely hotel with great amenities

Posted 10-Mar-2017
Pros: Affordable and good location
Stayed two nights bed and breakfast and thoroughly enjoyed our stay
3out of 5
by A verified traveller from Australia

You pay for the location

Posted 02-Mar-2017
Pros: The location was excellent. The windows were 2x double glazed so no traffic noise was heard in the room.
Cons: Upgrade of facilities eg bathroom which was old and cramped. Provide decent toilet paper and tissues not scratchy, cheap ones.
Location: Location near Paddington Station and Sheldon Square is great for travellers.
You pay for the location. The hotel rooms are dated, basic and small.
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Ideal hotel for a short stay in London

Posted 23-Feb-2017
Good clean hotel, quiet, but close (5-10 min walk) to Paddington station, with own restaurant, indoor pool and fitness suite. Good breakfast (optional). Rooms fully equipped, clean and spacious. Beds comfortable. Bath and shower with separate en suite toilet (ideal when travelling as a family). Staff friendly and helpful. Several food outlets nearby including a Sainsbury's. Ideal hotel for a short stay in London, whether individually, on business, with friends/family or on holiday. Will definitely stay again.
4out of 5
Recommended
for Everyone
by A verified traveller from kent

Great location plenty of places to eat near by

Posted 19-Feb-2017
Pros: Verything
Cons: Hot water, but am sure it is not normally a problem
Location: Great for food and transport
Great stay would have given it 5 out of 5 but no hot water for a shower in the morning, but have stayed here before and will defiantly return
4out of 5
Recommended
for Everyone
by A verified traveller from toronto, Canada

Great hotel in a nice part of London.

Posted 19-Feb-2017
Stayed ( days for a mini tour of London and I was very happy with the hotel. Friendly staff. Good amenities. Lots of smiling faces.
4out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

Very quite hotel near to Paddington Station

Posted 15-Feb-2017
Pros: Good customer service. Lovely swimming pool. Really comfy beds. Very quiet.
OK value, super quiet hotel. Great food though service was very slow. Bit of a trek from the station if you want to get places in a hurry.
3out of 5
by A verified traveller from London

Let down by their processes

Posted 06-Feb-2017
It is a real shame I am having to write a less than perfect review of this hotel. I have stayed here many times and always book our overseas guests in, who arrive into Paddington. As usual, everything was done perfectly well as a rule and the staff were friendly. Unfortunately, this hotel is let down by it's seeming over-concern about whether people are going to pay their bills. Despite staying for three nights and having left my credit card details upon check-in, I was followed around the breakfast buffet by a waitress so I could sign for my breakfast (before I had even served it). I then had a letter put under my door, waking me up at 5am to tell me that I had put my dinner on my room and they had no way of paying for it. They could have told me that the next day! Despite complaining, the manager didn't seem to understand why I was so cross about being woken up at 5am and offered me my dinner free. It should have been the night that was free but this wasn't even considered. Sadly, we won't be staying here again.
3out of 5
by A verified traveller from vancouver

Rooms are Not a Novotel Standard

Posted 22-Jan-2017
Pros: The lounge and bar area is nice.
Cons: Room conditions and staff competencies.
Location: Location is fine within 10 minute walk of Paddington station.
Rooms are dated. The carpets are dirty. Cleaning staff will not always do a thorough job will daily inconsistencies in room cleanliness and supplies. Also when asking the staff about a question, staff answers are inconsistent and made up. So ask more than one staff if you need something or are confused.
5out of 5
Recommended
for Everyone
by A verified traveller

It was perfect lovely location, lovely pool

Posted 16-Jan-2017
Lovely location, perfect for arriving from heathrow then underground connections throughout our weekend. Lovely pool and fantastic breakfast
4out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel but not good located for turism

Posted 25-Dec-2016 on Orbitz
Everything was good in the hotel, cleanliness, room, internet, staff, the breakfast was very good! It is located inside a business buildings so all the coffee shops and restaurants the weekends are closed.