Good location to Paddington but pricy for waht it
Location is great for Paddington, heathrow express etc. but would stay more central for the same money if I did not need quick access to the station
It was nice to be their "guest of the day" that included the free breakfast, unfortunately the cooked breakfast was not very nice and gave me an upset stomach and my partner did not really enjoy hers much either.
The room thermostat did not work that made it quite uncomfortably warm over night.
Finally there were no large towels provided and I had to phone down twice in the morning to get some delivered 30 mins later. It seemed they waited until someone was cleaning the floor
Given that I have stayed in Novotels before and there have been no problems I like to think this is an aberration