Ratings based on 2,832 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller from UK

Ideal hotel for a short stay in London

Posted 23-Feb-2017
Good clean hotel, quiet, but close (5-10 min walk) to Paddington station, with own restaurant, indoor pool and fitness suite. Good breakfast (optional). Rooms fully equipped, clean and spacious. Beds comfortable. Bath and shower with separate en suite toilet (ideal when travelling as a family). Staff friendly and helpful. Several food outlets nearby including a Sainsbury's. Ideal hotel for a short stay in London, whether individually, on business, with friends/family or on holiday. Will definitely stay again.
4out of 5
Recommended
for Everyone
by A verified traveller from kent

Great location plenty of places to eat near by

Posted 19-Feb-2017
Pros: Verything
Cons: Hot water, but am sure it is not normally a problem
Location: Great for food and transport
Great stay would have given it 5 out of 5 but no hot water for a shower in the morning, but have stayed here before and will defiantly return
4out of 5
Recommended
for Everyone
by A verified traveller from toronto, Canada

Great hotel in a nice part of London.

Posted 19-Feb-2017
Stayed ( days for a mini tour of London and I was very happy with the hotel. Friendly staff. Good amenities. Lots of smiling faces.
4out of 5
Recommended
for Everyone
by A verified traveller from Hessen

Zentrale Lage für Stadtbesichtigung

Posted 19-Feb-2017
Underground in 5 min Fußweg zu erreichen, in der Nähe Supermarkt und kleine gemütliche Speiselokale....
4out of 5
Recommended
for Everyone
by A verified traveller from Edinburgh

Very quite hotel near to Paddington Station

Posted 15-Feb-2017
Pros: Good customer service. Lovely swimming pool. Really comfy beds. Very quiet.
OK value, super quiet hotel. Great food though service was very slow. Bit of a trek from the station if you want to get places in a hurry.
4out of 5
Recommended
for Everyone
by A verified traveller

Nahe am Bahnhof Paddington

Posted 13-Feb-2017
2 Nächte am Wochenende. Alles super, Frühstück etwas mau.
5out of 5
Recommended
for Everyone
by A verified traveller from Düsseldorf, NRW

Zentral gelegen in Paddington

Posted 06-Feb-2017
Das Novotel ist in einem neu gebauten Bereich hinter Paddington Station gelegen. Es liegt damit sehr zentral, auch zur Hauptader von Paddington, ca. 5 - 10Min. Unser Zimmer war sehr groß, Bad (mit Dusche und Badewanne) und Toilette getrennt. Es war sehr ruhig. Gefrühstückt haben wir nicht im Hotel. Das kann man in Paddington preiswerter. Ansonsten kann ich das Novotel rundherum empfehlen.
4out of 5
Recommended
for Everyone
by A verified traveller

Fijn rustig hotel en dicht bij het station

Posted 06-Feb-2017
Pros: Het zwembad, de sauna, het personeel en de service.
Cons: Het bed was wat aan de harde kant en de douche cabine lekte.
Hotel en personeel was erg prettig. Bed was niet fantastisch, maar verder prima. Kregen een late checkout op kosten van het hotel zelf en dit was super!
3out of 5
by A verified traveller from London

Let down by their processes

Posted 06-Feb-2017
It is a real shame I am having to write a less than perfect review of this hotel. I have stayed here many times and always book our overseas guests in, who arrive into Paddington. As usual, everything was done perfectly well as a rule and the staff were friendly. Unfortunately, this hotel is let down by it's seeming over-concern about whether people are going to pay their bills. Despite staying for three nights and having left my credit card details upon check-in, I was followed around the breakfast buffet by a waitress so I could sign for my breakfast (before I had even served it). I then had a letter put under my door, waking me up at 5am to tell me that I had put my dinner on my room and they had no way of paying for it. They could have told me that the next day! Despite complaining, the manager didn't seem to understand why I was so cross about being woken up at 5am and offered me my dinner free. It should have been the night that was free but this wasn't even considered. Sadly, we won't be staying here again.
4out of 5
Recommended
for Everyone
by A verified traveller

Posted 04-Feb-2017
Das Personal ist sehr freundlich und zuvorkommend. Hervorragendes Frühstück (!!!), sauberes und schönes Zimmer, sowie gute Anbindung an die U-Bahn. Jederzeit wieder.