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Reviews of Millharbour Residences

4 out of 5
Millharbour Residences
45 Millharbour, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 30 out of 46 reviews" "
Rating 8 - Good. 11 out of 46 reviews" "
Rating 6 - Okay. 3 out of 46 reviews" "
Rating 4 - Poor. 0 out of 46 reviews" "
Rating 2 - Terrible. 2 out of 46 reviews" "

9.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Aderonke

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Mar 2021

10/10 Excellent

Shu Wun

Liked: Cleanliness, room comfort
Stayed 7 nights in Aug 2020

10/10 Excellent

Gareth

Business traveller
Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2020

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020

10/10 Excellent

richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

James

Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Apartment
The apartment was lovely, it had everything you needed and was very well presented. The location was good and the staff were friendly and helpful. I would definately stay there again
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

8/10 Good

edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jul 2019

10/10 Excellent

SY, Hong Kong

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is new. Large dinning and bed rooms. Excellent location. Very convenient Tesco express, Oriental grocery store are downstairs.
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view and generally good condition. Unfortunately the toilet seat in the en-suite was only fixed on one side and slides about and the Netflix wasn’t available in the master bedroom but was available in the lounge and second bedroom.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent place, I will definitely choose to stay here again next time I am in this area . The apartment was nice, modern and spacious with everything I needed.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice apartment Very rude staff and not co-operative.
Stayed 1 night in Feb 2019
Response from Reservations Manager on 28 Feb 2019
Dear Guest, Thank you for taking the time to share your feedback, much appreciated. I am sorry to hear about your unpleasant experience and I regret that you were not satisfied with the performance of the concierge team. I apologise for the distress this may have caused you. Thank you again for your comments. We very much look forward to welcoming you back in the near future. Best Regards, Reservations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay long check in.
Second time staying here. Very nice apartments with balconies. I can not fault the rooms at all. Only way I think could improve is front desk. It is a massive £500 deposit - and takes forever to check in.
Stayed 1 night in Jan 2019
Response from Reservations Manager on 6 Feb 2019
Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future. Best Regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice modern/ contemporary apartment. Although they did not grant access to the rooftop terrace dispite advertising this as a highlight for the property.
Stayed 2 nights in Nov 2018
Response from Reservations Manager on 6 Feb 2019
Dear Guest, Thank you for sharing your feedback regarding your stay! We were pleased to read you liked the apartment but were sorry to hear there were some issue with the access to the roof top terrace. Please rest assured we have addressed this with the team. Best Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Lovely apartment for the cost of a hotel room. Strict visitor policy. Check in took 1 hour. Mainly because I was talking to the lovely Portuguese lady on reception. £500 security deposit hurt a bit but I can we’ll see why. Apartment was immaculate. If you’re wanting to impress a lady. This is the place to take her. Docklands light railway is nearby. Giving you connection to the tube & all of London. Underground secure parking is available at £17.50 a day
Stayed 1 night in Dec 2018
Response from Reservations Manager on 24 Dec 2018
Dear David, Wow! What a wonderful review, we truly appreciate your business and trust in us. I am very happy to hear that you loved the apartment. We look forward to welcoming you back to the Millharbour Residences in the near future. Best Regards, Ania Reservations Manager

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for business or a holiday.
Amazing place to stay whether you're here for business or on holiday. Less than 5 min walk to the DLR, great restaurants near by, and a Tesco close by. Staff was friendly and responsive. Highly recommended.
Stayed 1 night in Dec 2018
Response from Reservations Manager on 10 Dec 2018
Dear Ryan, Thank you for a wonderful review. It was a pleasure to have you as a guest at the Millharbour Residences. Look forward to welcoming you again. Best Regards, Ania

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Check in can be long and complicated however it is a lovely property.
Stayed 1 night in Dec 2018
Response from Reservations Manager on 10 Dec 2018
Dear Guest, Thank you for giving us a perfect rating and for recommending our Apartments to other travelers. Best Regards, Ania

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Superb
Very impressed with the quality of the apartments. They are by far best I have used in London for space, comfort and amenities when you look at price and proximity to connections into Central London. The higher floors have some outstanding views.
Stayed 1 night in Dec 2018
Response from Reservations Manager on 5 Dec 2018
Dear Guest, Thank you for giving us a perfect rating and for recommending our apartments to other travelers. I am very pleased to hear that you enjoyed your stay with us. You are right, the views from the balconies are outstanding! Looking forward to seeing you again soon! Best Regards, Ania Reservations Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Reservations Manager on 2 Dec 2018
Thank you for taking time to review our property. We look forward to welcoming you back to Millharbour Residences in the near future. Best Regards, Reservations Manager

6/10 Okay

NYCBanker

Business traveller
Liked: Cleanliness, property conditions & facilities
This a corporate apartment complex. The apartments are new. The management are not accommodating in the manner that a hotel management would handle things. For a one night stay $188, they took a deposit of $650. This should be clearly posted in bold!!! Additionally even though place is 30% empty they would not provide early check in. Summary no services but the apartments are nice.
Stayed 1 night in Nov 2018
Response from Millharbour Residences Manager on 2 Dec 2018
Thank you for your feedback. As you happen to accurately describe we are renting serviced apartments and we are indeed not a hotel with a full-time customer service. We only have 20 apartments and can assure we experience high occupancy level, hence the reason we cannot always guarantee for check-in earlier than 1 pm. The refundable damage deposit is there to ensure no parties in the building and enjoyable stay for all the guest.

8/10 Good

Duma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Millharbour Residences Manager on 30 Nov 2018
Thank you for your feedback. Hope to welcome you back any time soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Millharbour Team on 30 Nov 2018
Thank you for your superb score! Much appreciated and rewarding to see 5 out of 5. Hope to welcome you back any time soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean. Great looking property. Check in took a while (IT issues perhaps) and no WIFI in my apartment. All in all a good stay if you need something close to Canary Wharf.
Stayed 1 night in Nov 2018
Response from Reservations Manager on 8 Nov 2018
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Such a shame this wasn't mentioned during your stay with us, we could of solve this for you. Every apartment has own router and the wi-fi login details are usually at the back of it or simply on the tablet provided in your room. Kind Regards, Ania Reservations Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartment. Friendly staff.
Excellent apartment. Instructions to find it could be better.
Stayed 1 night in Nov 2018
Response from Reservations Manager on 8 Nov 2018
Dear Guest, Thank you for taking the time to review your stay with us. I am very pleased to hear that you have an excellent stay. Looking forward to seeing you again soon. Kind Regards, Ania Reservations manager

10/10 Excellent

Aida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spotless & modern apartment, definitely recommend!
The apartment was furnished to a high standard and was very spacious and immaculate! The location was great, with Canary wharf station only a 5 minute walk away so very easy to get about. Would definitely book again and recommend to anyone looking for a place to stay in that area :) No complaints at all!
Stayed 2 nights in Oct 2018
Response from Reservations Manager on 4 Nov 2018
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the Millharbour Residences in the near future. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Reservations Manager on 4 Nov 2018
Thank you for your feedback:) Kind Regards,

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing area in London, nice appartment located close to DLR tube
Stayed 3 nights in Oct 2018
Response from Millharbour Residences Team on 17 Oct 2018
Dear Henrik, thank you for a lovely feedback. It was a pleasure to host you, see you again soon!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in Oct 2018
Response from Millharbour Hosts on 13 Oct 2018
Thank you for your review, we wish next time you stay at Millharbour Residences to make it 5/5 for you!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Clean and fresh
Very clean and fresh, well equipped and modern. Slightly expensive but can’t complain as the appartment is very nice and the bed was super comfortable
Stayed 1 night in Sep 2018
Response from Millharbour Team on 1 Oct 2018
Please to hear you had a good night sleep and liked the apartment. Hope to see you soon again.

8/10 Good

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good location and helpful staff
Stayed 2 nights in Sep 2018
Response from Millharbour Concierge Team on 25 Sept 2018
Thank you for your kind feedback, it was a pleasure to host you, hope to see you soon again!

2/10 Terrible

Mary, dublin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place to stay in London
Do not recommend Check in took 1hr plus - it is a derelict building
Stayed 1 night in Sep 2018
Response from Millharbour Residences on 1 Oct 2018
Thank you for your feedback, to help our guests with the check-in process we recommend to call our concierge team with your arrival time, especially when booked last minute and late at night. Our apartments and building itself are brand new.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The whole area is really convenient and relax. However, there’s no air conditioning in the apartment and the water pressure is not as good as it. But in general, the whole experience is brilliant.
Stayed 21 nights in Aug 2019

8/10 Good

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tpp
Absolut genial!
Stayed 2 nights in May 2019

8/10 Good

Maida

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful apartment
The info regarding How many people can stay in the apartment does not comply with What is informed upon arrival. We booked apartment for 5, were told upon arrival it only takes 4. Hotels does not provide the correct info according to receptionist. Apart from all that, apartment is beautiful, clean, spacious, everything you need and more. Close to South Quay train station, Also Canary Wharf and the underground mall.
Stayed 3 nights in Dec 2018
Response from Reservations Manager on 8 Feb 2019
Dear Guest, Thank you for staying with us and sharing your experience with other travellers we were pleased to read you liked the size of the apartment but were sorry to hear there was some issues with how many people can stay in the apartment. I've been informed by hotels.com that the information is correctly displayed but is different to the search engine when you look for accommodation. I'm sure Hotels.com will be able to explain this in details to yourself. We very much look forward to welcoming you back in the near future. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lækker lejlighed i nyere område
Lækker lejlighed med udsigt over byen, beliggende i et område, hvor der er meget nybyggeri og en blanding af lejligheder til private og virksomheder. Lejligheden var fuldt møbleret og indeholdt ovn, microovn, opvasker, vaskemaskine mm. Der var mulighed for selv at regulere varmen i lejligheden, som var med gulvvarme. Altan med udsigt over byen. Indgangen til bygningen var lidt svært at finde- det kunne være tydligere skiltet. Der var kungsize seng i lejligheden, dog med dobbeltdyne, hvilket var et minus, men måske man kunne have booket dette anderledes.
Stayed 7 nights in Dec 2018
Response from Reservations Manager on 6 Feb 2019
Thanks for the awesome review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon. Cheers!

10/10 Excellent

Verified traveller

Wunderbar.
Stayed 2 nights in Nov 2018
Response from Millharbour Residences Team on 2 Dec 2018
Danke schön.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern eingerichtetes Apartment. Für englische Verhältnisse zählen diese Apartments wohl eher zur Luxusklasse. Es gibt alles was man braucht und auch in fussweite sind Restaurants, Lebensmittelläden sowie der DLR
Stayed 3 nights in Oct 2018
Response from Reservations Manager on 4 Nov 2018
Thank you for a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our service met your needs and expectations. We look forward to welcoming you back to the Millharbour Residences in the near future. Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personalet var utrolig hjælpsomme da vi ikke kunne få vores lejlighed fordi Expedia ikke havde sendt besked til hotellet.
Stayed 4 nights in Oct 2018
Response from Reservations Manager on 4 Nov 2018
Thank you so much for taking the time to leave this excellent review. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in Millharbour Residences. Kind Regards,