Ratings based on 297 Verified Reviews

3.1 out of 5
68% of guests recommend
3.4 Room cleanliness
3.8 Service & staff
2.8 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
2out of 5
by A verified traveller

Posted 13-Dec-2016
Lots of traffic noise from the street, draught from the window, uncomfortable bed, and the tiniest ever bathroom. No fire alarm systems inside the room or air conditioning, wifi did not work. Still relatively warm inside (in December), clean sheets, non-smoking, friendly staff of Indian origin.
Comment from Hotel Management
16-Dec-2016 by Dwight, Hotel Management
May I just clarify that the wifi is offered free in the reception area and breakfast room. Guest are welcome to use it if they are able connect in their rooms. I am of Burmese origin and from Norway for your information. Thank you for your custom.
5out of 5
by A verified traveller

Posted 12-Dec-2016 on Hotels
Bathroom is extremely small. I am over six foot tall so Sitting on the toilet is a hard task
Comment from Hotel Management
14-Dec-2016 by General Manager, Hotel Management
Thank you for your stay with us. Most the rooms did not not have shower and toilet attached in the early days when these town houses were turned into small hotels. Only a few years ago small toilet pods were installed according to the room sizes. We do have afew rooms with larger toilets. Please kindly contact us before you reserve a room next time.
2out of 5
by A verified traveller

Posted 05-Dec-2016 on Hotels
Bathroom was build in a cupboard no bigger than an aeroplane toilet everywhere smelt of Indian food kettle didn't work no mirror near hairdryer bed sheets were clean it was the only positive thing you could say about it
Comment from Hotel Management
07-Dec-2016 by General Manager, Hotel Management
Thank you for your stay. We are not Indians and do not eat Indian food. So I can not understand how you got the smell of the Indian food although I can not say that Indian food smells bad as it is the largest selling food in the United Kingdom. Regarding the the toilet , yes it is small as there were no en-suite in the rooms in the earlier days. These toilets were designed for small hotels and student hostels in order for the occupants to have private facilities in their room.
4out of 5
by A verified traveller

Posted 04-Dec-2016 on Hotels
Comment from Hotel Management
07-Dec-2016 by General Manager, Hotel Management
Thank you for your stay with us and we look forward to your next visit.
5out of 5
by A verified traveller

Posted 28-Nov-2016 on Hotels
Lovely welcome, very friendly
Comment from Hotel Management
30-Nov-2016 by General Manager, Hotel Management
Thank you for staying with us. We look forward to your next visit . We are always waiting to give our warm and friendly welcome.
3out of 5
Recommended
for Everyone
by A verified traveller from leicester

Posted 21-Nov-2016
Lovely staff, they were more than happy to help with any of our queries and also made some suggestions for us whilst on our stay. We had a family room that slept 5. The cleanliness was good, towels and soap were provided pp too. Room was nice and warm. Good size. Room & bathroom could do with update on the decor as quite dated. Cooked Breakfast could do with a rethink?? It wasn't really for my tastebuds. defo not the worst I've had though and I sufficed with Jam on toast. And again, Lovely people who run the B&B which is a massive Yes on my list.
Comment from Hotel Management
22-Nov-2016 by Dwight, Hotel Management
Than you for your visit.
4out of 5
by A verified traveller

Posted 14-Nov-2016 on Hotels
Comment from Hotel Management
16-Nov-2016 by General Manager, Hotel Management
Thank you for your stay with us and we look forward to your next visit.
3out of 5
by A verified traveller

Posted 14-Nov-2016 on Hotels
Comment from Hotel Management
16-Nov-2016 by General Manager, Hotel Management
Thank you for your stay with us.
2out of 5
by A verified traveller

Posted 01-Nov-2016 on Hotels
Room was small and ensuite was very very small with not enough room in the shower to keep your whole body in while showering . The water goes everywhere and soaks the toilet and floor . The staff were very friendly, cooked breakfast was really good but this was not available for an early check out and no alternative was offered. Fruit and a muffin to go might be nice. The wifi didn't work in the room so had to sit in the lobby to get a connection which even then kept dropping out. The location was excellent and made sight seeing so easy . Staff were really friendly .
Comment from Hotel Management
04-Nov-2016 by General Manager, Hotel Management
Thank you for your visit.
4out of 5
by A verified traveller

Friendly family run hotel

Posted 25-Oct-2016 on Hotels
Lovely, family run business makes a pleasant change from corporate hotels. Friendly greeting, great service, perfect location, will stay again.
Comment from Hotel Management
26-Oct-2016 by General Manager, Hotel Management
Thank you very much for your visit and staying with us. We look forward to your next visit. Your honest comments are very important and keeps us in high moral to work harder.