Ratings based on 895 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
91% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller

Great time in London

Posted 17-Oct-2016
Pros: The staff
Cons: Nothing.
Location: The hotel was centralized to the activities throughout the city.
The room was great and the staff was excellent and very accomandating.
5out of 5
by A verified traveller from Colorado

Great location for shopping

Posted 13-Oct-2016
Pros: The staff, location and comfort.
Cons: Nothing.
Location: Close to shopping and good food.
The staff was so kind and helpful. We had the best stay.
4out of 5
by A verified traveller from 横浜市


Posted 02-Oct-2016
朝食が充実していました。 従業員の対応は総じて良いです。ランドリーのピックアップに来なくてクレームをつけたらすぐぬ対応してくれました。室内の電球の交換も言わずとも、すぐに気づいてしてくれました。 客室は改装しており、特に問題ありません。
3out of 5
by A verified traveller

Location is ok

Posted 29-Sep-2016
Marble arch was a good location - however not as walkable to shopping areas
Comment from Hotel Management
30-Sep-2016 by Executive Assistant, Hotel Management
Dear Anonymous Thank you for taking the time to writing a comment on Expedia in regards to your visit to the London Marriott Hotel Marble Arch. We very much appreciate all feedback received, as allows us the opportunity to review the points made and where possible action the necessary changes. Whilst I am glad you liked the location of the hotel, I am sorry to hear that you felt the distance for shopping not as walkable and also if you were not assisted with various options to reach the shopping locations in the vicinity. Thank you again and I do trust we will have the opportunity to welcome you back to the Marriott Marble Arch. Kind regards Sylvia Faucher
5out of 5
by A verified traveller

Very nice hotel

Posted 17-Sep-2016
Staff is extremely nice and helpful, very clean and nice hotel with excellent breakfast and restaurant.
1out of 5
by A verified traveller

Posted 12-Sep-2016
Pros: Nothing special about this hotel!
Cons: Improvements on all fronts are much needed!
Location: Location is fine.
The hotel did not live to my expectations. I was under the impression that the room rate would cover wifi service and breakfast. I was extremely annoyed when I realized that it did not, although the charged rate would typically cover such services in comparable hotel. In fact I dare say it would cover a superior room to the one I had.
3out of 5
by A verified traveller

i felt like I was in the Middle East

Posted 20-Aug-2016
Average Marriott but I wasn't aware it was in the heart of the middle eastern district.
3out of 5
by A verified traveller

Great location and great staff! Outdated though.

Posted 17-Aug-2016
I love the staff. As an experienced traveller, I can say that this hotel benefits from the most friendly and respectable staff. They make you feel like home! Also, one can enjoy from the hotel's great location.. 5-10 minute commute (walking or tube) to most famous central areas. One more thing is that security in the hotel is fantastic. Anyone suspicious coming in can be stopped by security, which is great! However, the hotel is outdated and needs renovation! My room's bathroom facilities seemed old and the shower curtains were actually a bit brownish. Amenities in the bathroom weren't that great either. The hotel does charge a high amount of money, but I believe it's because of the high demand for hotels in that area by Gulf citizens. For me it's a 3 star hotel (even though hotel is 4).
4out of 5
by A verified traveller from NY

Good hotel - next to Hyde Park/Kensington Gardens

Posted 14-Aug-2016
Pros: Pool was warm, staff were friendly, location was good.
Cons: There were a lot of pillows, but they were too soft. Nicer if there was some variety. Also, should clean air intake to room to reduce allergens.
Location: Good location for Hyde Park, Kensington gardens, Oxford St shopping, access to tube & busses (Marble Arch). Also liked Victoria Pub & Spaghetti House
Good hotel. It's within easy walking distance of Hyde Park/Kensington Gardens. The staff were friendly and top notch. It's a few blocks (still walking distance) from the nearest Underground Tube (Marble Arch) and the tour bus lines (also Marble Arch). The view was "okay" (depends on which direction you're facing). The pool, hot tub, and work out area are great. (However you may have to switch elevators to get to it--as only 1 lift goes to that floor.) The room was clean and the temperature was comfortable/controllable. We didn't get a chance to eat in the Executive Lounge, but the 1st floor cafe/bar was great--with their service and food.
4out of 5
by A verified traveller

Nice hotel. Did not like the area

Posted 26-Jul-2016
Staff concierge all excellent. Quite central. Well run hotel