Great hotel great location. Poor bar.
I have stayed here many times before. I like the hotel and its location. However, I was incredibly disappointed by the obnoxious security and staff at the 23rd Floor Roof Top Bar. I took a group of well dressed, well behaved senior company executives to the 23rd Floor bar after winning an award. We were asked to stand at the cramped and noisy bar because there were no "tables available" - despite rows and rows of empty seats and tables. Apparently, these are reserved for "special people who will arrive later". So we took our business to Langham's, were greeted warmly and served well into the small hours. That's how a 5 Star hotel is supposed to work.
Comment from Hotel Management
13-Jun-2016 by Natalie, Hotel Management
Thank you for taking the time to share your feedback with us.
I was sorry to read that the service you received was disappointing, especially as you have stayed at the hotel many times before. I shall be communicating your comments to the Management team for review.
Guest Services Manager