Have stayed in better Premier Inns
Posted 25-Feb-2017 on Hotels
Dated rooms. Basic linen, tired carpet. Maintenance issues - wardrobe sliding door stuck, bathroom extractor didn't work, poor lighting, only USA plug underneath full length mirror where it is the only lit place to do hair. TV broken, picture kept going off leaving only sound. King size bed (2 singles) separate when you roll over and you fall in between the beds. Very disappointed. I stay in a lot of hotels for business globally. It's very nice in the lobby and ballrooms, but as for the room, I have stayed in much better Premier Inns.
Comment from Hotel Management
28-Feb-2017 by General Manager, Hotel Management
Thank you for taking the time to share your recent feedback with us.
I was sorry to learn that you had a disappointing stay, mainly due to the maintenance and housekeeping issues you experienced in your room.
Rest assured we do take your comments onboard seriously, and I shall highlight them to the relevant department heads for review.
We highly appreciate your constructive feedback.
Guest Services Manager