Ratings based on 877 Verified Reviews

4.1 out of 5
79% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Feb-2017
Lovely hotel, great location, very friendly staff.
3out of 5
by A verified traveller

Posted 16-Feb-2017
Upgraded and really wish I saved my money . For the cost you can surely get a hotel in london so much better .
Comment from Hotel Management
22-Feb-2017 by Natalie, Hotel Management
Dear Guest, I was sorry to read that you were unimpressed with the upgrade you received on your previous stay. We do hope that we will have the opportunity to welcome you back in the future. Kind regards, Natalie Tam Guest Services Manager
3out of 5
by A verified traveller from Dubai

Central location but lacks character

Posted 14-Feb-2017
Pros: Location
Cons: Restaurant breakfast and service. Room comfort
Location: Central location with everything at fingertips!
I generally stay at Hilton whenever i travel and I was a little surprised by this hotel. The breakfast was no where near as good as other Hilton's and i had to wait a good 10 min for an omelet and they didn't even get the ingredients correct! The room on the executive floor had a whirling wind sound which i only discovered around 2 am and 'although' i could 'change' my room, who really wants to get up, change and complain and move rooms at this time? The water that is usually complementary wasn't in the room when I checked in and was added much later in the evening as if the room had not been properly prepared. The good news that when i checked out, it seems the staff took notes and said they'd look into the complaints but will most likely stay at the other Hilton or even consider trying a competitor, although I generally like the other one and especially the bfast!
Comment from Hotel Management
16-Feb-2017 by Natalie, Hotel Management
Dear Marcus, Thank you for taking the time to share your recent feedback with us. I was sorry to read that you had a disappointing breakfast experience, and that there were other issues you encountered in your room. Rest assured we do take all comments onboard seriously, and I am pleased that the Front Desk on departure recorded your issues so that they can pass them on to the relevant department heads. We appreciate your constructive feedback, as this will help us to improve the level of service at the London Hilton on Park Lane. Kind regards, Natalie Tam Guest Services Manager
5out of 5
Recommended
for Everyone
by A verified traveller from Hong Kong, London, Singapore

Nice hotel overall, amazing view, great location.

Posted 12-Jan-2017
Pros: I liked the staff, everyone whom I interacted with genuinely tried to make my stay pleasant.
Cons: I think given there are a lot of asians and middle eastern clients, breakfast hall should have some international cuisine too, for variety
Location: Close to all the nice places around green park and knightsbridge and piccadilly. Also close to RA for art exhibitions. Good for shopping too.
I've read mixed reviews of this hotel so was a little worried before staying. However after checking in and a minor glitch with my prior check-in room being unavailable (one of the front desk staff seemed to be a rotating intern and didn't know whether my assigned room had a shower over bath or separate bath and shower), I was switched into a room that I liked. I have HHonors Gold - the staff were really nice about upgrading the room with use of the lounge, which is right next to hyde park and served nice afternoon tea. Actually staff were super attentive all around. the view from the higher floors is amazing and it's a great location to explore London. Note that the similarly priced rooms can be VERY different from one another so try to get the room chart before you finalise which room. I didn't have any issues with guests from other countries which some other reviews seemed to have complained about, I love London for the fact that it is super diverse & international, and I guess a hotel on Park Lane is bound to be just that given it is where people stop when they travel. So yes the clientele is international, but that to me that was a huge plus as the atmosphere is less snooty. I liked the gym which wasn't huge but was well equipped with separate yoga area which is a blessing for exercise buffs. Overall great experience at the hotel. My mum who stayed with me enjoyed it too.
5out of 5
by A verified traveller

Good high quality hotel.

Posted 28-Nov-2016 on Hotels
Good high quality hotel.
Comment from Hotel Management
01-Dec-2016 by General Manager, Hotel Management
Dear Guest, It is great that you had a wonderful stay with us, and we thank you for your 5 star rating. We hope to see you again in the near future. Kind regards, Natalie Tam Guest Services Manager
5out of 5
Recommended
for Everyone
by A verified traveller from uk

great hotel close to everything

Posted 27-Nov-2016 on Ebookers
Pros: The staff , nothing is a trouble to them .a great team
Cons: The blind in my room
Location: Everything near by the thesociety roof garden cafe John Lewis
Your staff are amazing , arrived after midnight to check in and staff excellent . The room good but the view of London at night fabulous . The breakfast fabulous and food excellent m just felt the chef on breakfast could do with having new chef whites for front of house . The chef was excellent courteous and dealt with staff with good rapport . The front of house staff all excellent . My husband has cancer and bought this overnight stay for me for my birthday , it was a lovely respite night thankyou all .
Comment from Hotel Management
01-Dec-2016 by Natalie, Hotel Management
Dear janet, I am pleased that you had a wonderful stay with us, as especially as it was a special birthday gift from your husband. We are pleased that you enjoyed the service as well as the breakfast, and we hope to see you again soon. Kind regards, Natalie Tam Guest Services Manager
5out of 5
by A verified traveller

Posted 26-Nov-2016 on Hotels
Comment from Hotel Management
01-Dec-2016 by General Manager, Hotel Management
Dear Guest, It is great to read that you had a lovely stay with us, and we thank you for your 5 star rating. We hope to see you again in the near future. Kind regards, Natalie Tam Guest Services Manager
5out of 5
by A verified traveller

Posted 26-Nov-2016 on Hotels
Comment from Hotel Management
01-Dec-2016 by General Manager, Hotel Management
Dear Guest, It is great to read that you had a wonderful stay with us, and we hope to see you again in the near future. Kind regards, Natalie Tam Guest Services Manager
3out of 5
by A verified traveller from Hampshire, UK

OK, but should be better as a premium hotel

Posted 23-Nov-2016
Hotel is largely as expected for a Hilton in a premium location. A few things that annoyed me. Beds are hard and might suit some people, but isn't as good as places like premier inn If your driving, then hotel is just inside (100yds) London congestion zone, so add £11.50 per day to costs. Overnight parking is also expensive (£50) with no discount for guests. Internet access is chargeable, which in this day and age isn't acceptable. It was also fairly poor speed and reliability.
Comment from Hotel Management
01-Dec-2016 by Natalie, Hotel Management
Dear Simon, Thank you for taking the time to share your feedback with us. I was sorry to read that you did not find your bed comfortable and that you found parking expensive. In regards to the internet, we do have complimentary WIFI in the lobby and public areas. We appreciate your comments. Kind regards, Natalie Tam Guest Services Manager
3out of 5
by A verified traveller

Posted 21-Nov-2016 on Hotels
Reception was slow and had made a mistake with our booking . Spare bed not made when we got to the room at 6pm .
Comment from Hotel Management
01-Dec-2016 by General Manager, Hotel Management
Dear Guest, I was sorry to learn that you had a slow check in experience, and that the extra bed was not brought up to your room in th evening. This certainly does not reflect the 5 star service that our hotel is renowned for. We appreciate your constructive feedback, as this will help us to improve the level of service at the London Hilton on Park Lane. Kind regards, Natalie Tam Guest Services Manager