Ratings based on 903 Verified Reviews

4.1 out of 5
79% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveller from mumbai

Central location & lovely view of Hyde park .

Posted 05-Jun-2017
The concereige is a helpfulguide and knows the city inside out. Well job done by Bob n team !!
3 out of 5
by A verified traveller

Great location, Poor upkeep

Posted 25-May-2017
Pros: Location
Cons: Upkeep
The hotel location and views from the room are fantastic, but it is clear the hotel is aging with little attention to maintenance and upkeep. For the five star price is was disappointing to have a walk in shower with a broken telephone handle, the only way to use it was as a hand shower, this is not what I expect of a Hilton. Room was generally grubby with poor housekeeping.
Comment from Hotel Management
25-May-2017 by Natalie, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback with us in regards to your recent stay. Although I am pleased that you enjoyed the hotel's central location and the views from your room, I am sorry to learn that you experienced certain maintenance and housekeeping issues. Your loyalty to Hilton Worldwide is very important to us and we sincerely appreciate you taking the time to provide your feedback. The details you have provided allow us to assess the service we are providing, and in turn, will make us aware of opportunities for improvement. Kind regards, Natalie Tam Guest Services Manager
1 out of 5
by A verified traveller

Dirty rooms rude stuff couldn't spleep during stay

Posted 09-Apr-2017
dirty rooms and staff were unhelpful pelows are not comfortable
Comment from Hotel Management
17-May-2017 by Natalie, Hotel Management
Dear Guest, I am very sorry to learn that you had a negative experience with us, and that you were mainly disappointed with the cleanliness of the rooms and the service provided. This certainly does not reflect the high level of service that our hotel is renowned for. I shall forward your comments to the relevant department heads for review. Kind regards, Natalie Tam Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2017
Great location, clean, great views from high floors
Comment from Hotel Management
17-May-2017 by Natalie, Hotel Management
Dear Guest, It is great to read you had an excellent stay, and we hope to see you in the near future. Kind regards, Natalie Tam Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Mar-2017
Great location, wonderful views from high floors, very clean.
Comment from Hotel Management
17-May-2017 by Natalie, Hotel Management
Dear Guest, I am pleased to read you had a wonderful stay with us, and that you were impressed with the hotel's location. We hope to see you again soon. Kind regards, Natalie Tam Guest Services Manager
4 out of 5
by Andrew

This traveller left a rating score only Posted 15-Mar-2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveller from UK

Great location stayed

Posted 28-Feb-2017
Pros: After getting a room change we had a great view of the city. Great location convenient to bars and restaurants. A publiv
Cons: A relaxing bar for an afternoon drink or coffee.
Location: Great location handy to city site seeing shopping and restaurants.
Stayed in The London Hilton on Park Lane and found it very enjoyable. Staff very courteous and helpful. Excellent breakfast. Aft
Comment from Hotel Management
07-Mar-2017 by Natalie, Hotel Management
Dear Brian, I am pleased that you ended up in a great room offering wonderful views, and that the staff looked after you very well. We hope to see you again soon. Kind regards, Natalie Tam Guest Services Manager
4 out of 5
Recommended
for Everyone
by A verified traveller from london

Nice hotel opposite Hyde park

Posted 27-Feb-2017 on Ebookers
We stayed here recently for one night as a birthday treat. Rooms are comfortable and clean dated but traditional and pleasant. Breakfast selection was great. Would stay again
Comment from Hotel Management
07-Mar-2017 by Natalie, Hotel Management
Dear pam, I am pleased you enjoyed your stay with us recently, as you were celebrating your birthday. I am also glad you found your room comfortable and that the breakfast selection was wonderful. We hope to see you again soon. Kind regards, Natalie Tam Guest Services Manager
1 out of 5
by Michael

Have stayed in better Premier Inns

Posted 25-Feb-2017 on Hotels
Dated rooms. Basic linen, tired carpet. Maintenance issues - wardrobe sliding door stuck, bathroom extractor didn't work, poor lighting, only USA plug underneath full length mirror where it is the only lit place to do hair. TV broken, picture kept going off leaving only sound. King size bed (2 singles) separate when you roll over and you fall in between the beds. Very disappointed. I stay in a lot of hotels for business globally. It's very nice in the lobby and ballrooms, but as for the room, I have stayed in much better Premier Inns.
Comment from Hotel Management
28-Feb-2017 by General Manager, Hotel Management
Dear Michael, Thank you for taking the time to share your recent feedback with us. I was sorry to learn that you had a disappointing stay, mainly due to the maintenance and housekeeping issues you experienced in your room. Rest assured we do take your comments onboard seriously, and I shall highlight them to the relevant department heads for review. We highly appreciate your constructive feedback. Kind regards, Natalie Tam Guest Services Manager
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 25-Feb-2017
Lovely hotel, great location, very friendly staff.
Comment from Hotel Management
28-Feb-2017 by Natalie, Hotel Management
Dear Guest, I am pleased you had an enjoyable stay with us, and we look forward to welcoming you back in the near future. Kind regards, Natalie Tam Guest Services Manager