Good hotel, great location
The location was the real selling point here but the staff were absolutely excellent, really helpful and friendly, I couldn't praise them more. The room was as expected but the bathroom seemed a little dated. Also the thing that surprised me was that the bathroom just wasn't as clean as I would expect from a hotel of this standard, there were hairs in the bathtub and a mystery yellow/orange substance on the side of the sink (I really hope it was a previous guest's shampoo or something) that I wiped off myself with a piece of toilet tissue (so half of the sink must have been completely neglected from being wiped). To end this review on a high note, the bed was perfect for me so I slept really well and it was nice to get as much space in a room in central London.
Comment from Hotel Management
17-Nov-2016 by Natalie, Hotel Management
I am pleased that the staff looked after you very well and that you were impressed with the hotel's location. However, I was sorry to read that you were disappointed with the cleanliness levels, which I will certainly highlight to the Executive Housekeeper for review.
We appreciate your constructive feeedback, as this will help us to improve the level of service at the London Hilton on Park Lane.