Dear Anonymous, Thank you very much for taking the time to share your feedback regarding your recent stay at Lincoln Plaza London. Your valuable feedback is important to ensure that we continually deliver the ultimate experience. At the same time, I was concerned to see that on this occasion we did not meet some of your expectations. Please share us with more details about your stay so we can address any challenges you encountered with the concern department in order to prevent the reoccurrence in the future. We are looking forward to hear from you. Kind Regards, Eirini Athanasopoulou Guest Experience Manager

Thank you very much for taking the time to complete our feedback survey following your recent stay at Lincoln Plaza London. I have noted your comment regarding the issues you facd in your room. Please accept my sincere apologies for the inconvenience caused in this respect. This is certainly not the level of service we want our guests to experience and I can fully understand your disappointment concerning the same. Allow me to inform you that all the issues are addressed to the relevant department heads. We look forward to welcoming you back at Lincoln Plaza London. Kind Regards, Eirini Athanasopoulou Guest Experience Manager

Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Lincoln Plaza London very soon and I remain at your disposal for any future assistance.

Thank you for taking the time to complete our online Guest Satisfaction Survey with regards to your recent stay with us. At Lincoln Plaza London we are committed to meeting and indeed exceeding the expectations of all our guests. As a valued customer of Hilton, your feedback helps us in our efforts to maintain and improve the standards our guests expect from a property of this nature. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. Thank you once again for your feedback. We look forward to welcoming you back to Lincoln Plaza London in the not too distant future.

Dear Anonymous, Thank you for taking the time to write to us. At Lincoln Plaza London we are committed to meeting and indeed exceeding the expectations of all our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We are looking forward to have the pleasure to welcome you back at the Lincoln Plaza London. Curious Regards

Dear VLP, Thank you for taking the time to write to us. At Lincoln Plaza London we are committed to meeting and indeed exceeding the expectations of all our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We are looking forward to have the pleasure to welcome you back at the Lincoln Plaza London. Curious Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Mahfuz, Thank you for taking the time to write to us. At Lincoln Plaza London we are committed to meeting and indeed exceeding the expectations of all our guests. We are looking forward to have the pleasure to welcome you back at the Lincoln Plaza London. Curious Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Anonymous, Thank you for taking the time to write to us. At Lincoln Plaza London we are committed to meeting and indeed exceeding the expectations of all our guests. We are looking forward to have the pleasure to welcome you back at the Lincoln Plaza London. Curious Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Tony, Thank you for taking the time to write to us. It was a pleasure having you staying with us at Lincoln Plaza London. I appreciate receiving your constructive comments. They are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests. I have noted your comments and addressed them to all the relevant department heads. Please accept my sincere apologies for the inconvenience caused in this respect. This is certainly not the level of service we want our guests to experience and I can fully understand your disappointment concerning the same. Rest assured that we have looked into the matter and immediate action has been taken to remedy this shortfall in service which you experienced and to avoid recurrence of the same in the future. We look forward to welcoming you back at Lincoln Plaza London. Kind Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Megan, It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to Lincoln Plaza London in the not too distant future. Curious Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Anonymous, Thank you for taking the time to write to us. At Lincoln Plaza London we are committed to meeting and indeed exceeding the expectations of all our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We are looking forward to have the pleasure to welcome you back at the Lincoln Plaza London. Curious Regards, Eirini Athanasopoulou Guest Experience Manager

Thank you very much for taking the time to fill out our Guest Questionnaire and for the ratings you have provided for our services and facilities. It is our philosophy to ensure that we provide our guests with the highest standards of product at all times, and I can see that we let you down on this occasion. Rest assured that I will share your scores with the hotel team. If you have any additional information with regards to the service you received, your comments would be greatly appreciated as they do help us maintain the high standards that we strive to achieve. We do hope to welcome you back to Lincoln Plaza London very soon and I remain at your disposal for any future assistance.

Dear Samantha, Thank you for taking the time to score our property following your recent stay with us at Lincoln Plaza London. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to Lincoln Plaza London in the not too distant future. Kind Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Anonymous, Thank you for your amazing 10 out of 10 review and for choosing Lincoln Plaza London during your recent visit to London. We look forward welcoming you back and please feel free to reach out directly for any further assistance you might need. Best Regards, Dafne Salaroli Front Office Manager

Dear Andrew, Thank you for taking the time to write to us. We appreciate your feedback and I am delighted to read that in overall you enjoyed your stay. I look forward to have the pleasure to welcome you back at Lincoln Plaza London. Curious Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Lilia, Thank you for taking the time to write to us. I am truly sorry to hear that you didn't like the food and the issues with our spa. Rest assured that your feedback will be followed up with the relevant departmental managers. I look forward to welcome you back to Lincoln Plaza London. Kind Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Anonymous, Thank you very much for taking the time to write to us. I am delighted to read that you enjoyed most aspects of your visit. Rest assured that the constructive feedback is what helps us to improve our servises and all you comments will be followed up with our Housekeeping manager and Food and beverage manager. I look forward to have the pleasure to welcome you back at Lincoln Plaza London. Curious Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Joseph, Thank you for taking the time to review our Hotel. We look forward to have the pleasure of welcoming you back at Lincoln Plaza London. Curious Regards, Eirini Athanasopoulou

Dear Anonymous, Thank you very much for taking the time to review our property following your recent stay here at Lincoln Plaza London. I am looking forward to welcome you back at Lincoln Plaza London. Kind regards, Eirini Athanasopoulou Guest Experience Manager

Dear Anonymous, Thank you very much for taking the time to write to us. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. Thank you once again for your valuable feedback. We look forward to welcoming you back toLincoln Plaza London in the not too distant future. Curious Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Sheela, Following your recent stay here at Lincoln Plaza London, I would like to thank you for having taken the time to score our property. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. I look forward to the pleasure of welcoming you again to Lincoln Plaza London in the near future. Kind Regards, Eirini Athanasopoulou Guest Experience Manager

Following your recent stay here at Lincoln Plaza London, I would like to thank you for having taken the time to review our Hotel. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am delighted to know that you enjoyed most aspects of your visit and I have shared your feedback with all my team. I look forward to the pleasure of welcoming you again to Lincoln Plaza London in the near future. Kind Regards, Eirini Athanasopoulou Guest Experience Manager

Thank you for taking the time to review our Hotel. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores and comments. Kind Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Sophie, Thank you very much for taking the time to write to us following your recent stay at Lincoln Plaza London. I appreciate receiving your constructive comments. They are an invaluable source for us to review our performance and strive to achieve excellent standards of product and service to our guests. With regards to the £50 deposit we block on your card this was according to the Hotel's policy. Following on from this I would ike to apologise for any inconvenience caused regarding the remote control. We look forward to welcoming you back at Lincoln Plaza London. Kind Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Jacqui, Thank you for taking the time to write to us with regards to your recent stay at Lincoln Plaza London. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores and comments. We look forward to welcoming you back to Lincoln Plaza London in the not too distant future. Kind Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Daniel, Thank you for taking the time to write to us with regards to your recent stay at Lincoln Plaza London. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to Lincoln Plaza London in the not too distant future. Kind regards, Eirini Athanasopoulou Guest Experience Manager

Dear Daniel, Thank you for taking the time to write to us with regards to your recent stay at Lincoln Plaza London. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores and comments. We look forward to welcoming you back to Lincoln Plaza London in the not too distant future. Kind regards, Eirini Athanasopoulou Guest Experience Manager

Dear Anonymous, Thank you for taking the time to write to us following your recent stay at Lincoln Plaza London. I was sorry to learn of your concerns and at the outset, would like to offer my sincere apologies I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. We do pride ourselves on our exceptionally high standard of service and I do sincerely hope you will not judge us solely on the basis of this particular experience. I look forward to the pleasure of welcoming you again to Lincoln Plaza London in the near future. Kind Regards, Eirini Athanasopoulou Guest Experience Manager

Following your recent stay here at Lincoln Plaza London, I would like to thank you for having taken the time to score our property. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am delighted to know that you enjoyed most aspects of your visit and I have shared your score with all my team. I look forward to the pleasure of welcoming you again to Lincoln Plaza London in the near future. Kind regards, Eirini Athanasopoulou Guest Experience Manager

Dear guest, Following your recent stay here at Lincoln Plaza London, I would like to thank you for having taken the time to complete our guest questionnaire. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am delighted to know that you enjoyed most aspects of your visit and I have shared your feedback with all my team. I look forward to the pleasure of welcoming you again to Lincoln Plaza London in the near future. Kind Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Daniel, Following your recent stay here at Lincoln Plaza London, I would like to thank you for having taken the time review your stay. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am delighted to know that you enjoyed your visit and I have shared your feedback with all my team. I look forward to the pleasure of welcoming you again in the near future. Curios Regards, Dafne Salaroli Front Office Manager

Dear Anonymous, Following your recent stay here at Lincoln Plaza London, I would like to thank you for having taken the time review your stay. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am delighted to know that you enjoyed your visit and I have shared your feedback with all my team. I look forward to the pleasure of welcoming you again in the near future. Curios Regards, Dafne Salaroli Front Office Manager

Dear Anonymous, Following your recent stay here at Lincoln Plaza London, I would like to thank you for having taken the time review your stay. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am delighted to know that you enjoyed most aspects of your visit and I have shared your feedback with all my team. I look forward to the pleasure of welcoming you again in the near future. Curios Regards, Dafne Salaroli Front Office Manager

Dear Ian, Following your recent stay here at Lincoln Plaza London, I would like to thank you for having taken the time review your stay. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am delighted to know that you enjoyed your visit and I have shared your feedback with all my team. I look forward to the pleasure of welcoming you again in the near future. Curios Regards, Dafne Salaroli Front Office Manager

Dear Anonymous, Following your recent stay here at Lincoln Plaza London, I would like to thank you for having taken the time review your stay. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am delighted to know that you enjoyed most aspects of your visit and I have shared your feedback with all my team. I look forward to the pleasure of welcoming you again in the near future. Curios Regards, Dafne Salaroli Front Office Manager

Dear Stacy, Following your recent stay here at Lincoln Plaza London, I would like to thank you for having taken the time review your stay. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am delighted to know that you enjoyed most aspects of your visit and I have shared your feedback with all my team. I look forward to the pleasure of welcoming you again in the near future. Curios Regards, Dafne Salaroli Front Office Manager

Dear Rebecca, Following your recent stay here at Lincoln Plaza London, I would like to thank you for having taken the time review your stay. It is our philosophy to ensure that we provide our guests with the highest standards of product and service at all times. I am delighted to know that you enjoyed most aspects of your visit and I have shared your feedback with all my team. I look forward to the pleasure of welcoming you again in the near future. Curios Regards, Dafne Salaroli Front Office Manager

Dear Amonymous, Thank you for taking the time to review your stay. i was horrified to read about your unsatisfactory experience and i would like to apologize for any inconvenience caused. Unfortunately with an anonymous review we are unable to locate your booking and investigate what happened further; i would really appreciate if you could contact our welcome email address to discuss this further. Curios Regards, Front of House Team

Dear Anonymous, Thank you for taking the time to score our property following your recent stay here at Lincoln Plaza London. We are looking forward of welcoming you back to Lincoln Plaza London. Kind Regards, Eirini Athanasopoulou Guest Experience Manager

Dear Laura, Thank you for taking the time to write to us with regards to your recent stay at Lincoln Plaza London. It is particularly warming to receive a positive valuation of the services we offer to our guests. Rest assured that I will share your feedback with the hotel team who will be encouraged by your positive scores. We look forward to welcoming you back to Lincoln Plaza London in the not too distant future. Kind regards, Eirini Athanasopoulou Guest Experience Manager

Dear Valued Guest, Thank you for taking the time to write us a review, your feedback and comments are much apricated. I am sorry to read that your stay was not as you would have expected due to the breakfast, please rest assured I have informed out F&B manager for further follow up and action. Please do not hesitate to contact us should you wish you discuss further.

Dear Guest, Thank for choosing to stay at the Lincoln Plaza London and for scoring us a 5 out of 5. If there is anything you wish to discuss, please do not hesitate to contact us.