Ratings based on 1,542 Verified Reviews

4.6 out of 5
97% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 08-May-2017
Very friendly helpful welcoming staff. Made pancakes and hot chocolates for my sons it made their day.
5 out of 5
Recommended
for Everyone
by A verified traveller from Manchester

Great hotel, staff + location

Posted 01-May-2017
Pros: Staff + Location.
Cons: I have nothing negative too say about this hotel. The staff are exceptional.
Location: Very close to the tube / underground.
We had a weekend over Easter with the family (3 children). We were all treated to Easter cup-cakes on our arrival at reception. We were able to park our car in the underground car park and Robin who was in charge of the car park was super friendly, funny and full of helpful advice. Constentine & Opul in the restaurant were very professional and went out of their way to make sure all the Children had everything that was on offer and that they needed. The service was excellent. The room was very spacious and clean, as was the bathroom. Plenty of towels and extra bedding too. Breakfast which was included was everything that you could think off. I would definitely recommend this hotel to anyone who likes a high quality hotel. We will be back for a third visit for sure!
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 01-May-2017
Wonderful experience. I would stay there again..............
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 23-Apr-2017
Last stop on a long European family trip. Hotel was excellent. Staff were great! Breakfast was really good. Some pampering on the tail end of the trip was just what we needed.
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice Hotel

Posted 18-Apr-2017
I visited with my family for a function that was taking place near by. The hotel was conveniently located and fulfilled all our needs. The staff were polite and accommodated all our requests. We had an issue with one of the children's food away beds. Once the issue was raised it was swiftly rectified and the bed was replaced.
2 out of 5
by A verified traveller

Posted 16-Apr-2017
Room Was tight we asked for a double room, got only a small tight room We were told that they wil have Parking prior to booking but there was no availablility when we got there Beds were very springy
5 out of 5
Recommended
for Everyone
by A verified traveller from shropshire

Family of 4

Posted 10-Apr-2017
Love this hotel, we have stayed here before. Very family friendly with little gifts for the children. Staff very helpful. I would recommend it highly.
5 out of 5
Recommended
for Everyone
by A verified traveller from Norfolk UK

Excellent

Posted 10-Apr-2017
Pros: Bed rooms and location
Cons: Staff could be more professional and courteous
Location: Best location nice river and good resturents.
very qiute and excellent comfi clean bed and a room, The best sleep I ever had. beautiful surrounding. Good area , river view
5 out of 5
Recommended
for Everyone
by A verified traveller from West Midlands

Great hotel and location for events at the O2

Posted 14-Mar-2017
Pros: Location and facilities
Cons: Nope
Location: Lots of places to eat and easy to get to the underground.
Stayed for a three night weekend break to include gigs at the O2, really good location with plenty to do and places to eat.
5 out of 5
Recommended
for Couples
by A verified traveller from Kent

Excellent Stay

Posted 26-Feb-2017
Pros: Convenient location for tube line to access key areas of London. Excellent Breakfast choice and quality. Comfortable bed. Good size room.
Cons: Tea making facilities were hidden in a cupboard. Took a bit of time to find it and then had to take it of cupboard to plug it in.
Location: Near Canary Wharf tube & DLR stations. Also South Quays DLR. So much to do nearby: O2 arena, Emirates Cable Car, The Crystal Sustainable City exhibit.
Hotel was a short walk from tube (jubilee line) or DLR station. Just 1 stop away from tube station needed for the O2. All staff were very friendly, from reception to breakfast. Even though we were high up, I could still hear the DLR going past but I am a sensitive sleeper. It didn't bother my husband's sleep. Room and bathroom was a great size, clean and very comfortable. Room had a decent iron and ironing board. Breakfast had excellent choice and was of good quality. Wished we were staying for more than 1 night so that we could try everything. I would recommend this hotel.