Ratings based on 144 Verified Reviews

4.9 out of 5
98% of guests recommend
5.0 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
5out of 5
Recommended
for Everyone
by A verified traveller

My go-to hotel in London

Posted 22-Feb-2017
Just love this place. Great location, great facilities. The only problem I had once was noise from the bar when I stayed at a ground level room (not sure it exists anymore). A bit expensive, but definitely worth it.
5out of 5
Recommended
for Everyone
by A verified traveller from Duluth, MN

Excellent location! Amazing staff!

Posted 16-Feb-2017
I LOVED this hotel; and as I travel a lot, I can be really picky. It's a beautiful boutique hotel with tons of charm and character. The common areas and guest rooms are artistically decorated, and each is unique and distinctive. The linens are luxurious and the shower was heaven. The hotel is two blocks from Trafalgar Square in one direction and five blocks from Piccadilly Circus and the West End theaters in the other, with several nearby Underground stations. I was traveling with my 10 year old, and she loved the pool. I enjoyed the fact that I could have a drink and some amazing appetizers poolside. The staff was truly outstanding. They out of their way to find out what we wanted to do and ask how they could help. There were handwritten notes with gourmet sweets left in our room almost every night and the concierge managed to snag us a very last-minute dinner reservation at an amazing restaurant before we went to see a show. I really can't say enough positive things about this hotel!
5out of 5
Recommended
for Everyone
by A verified traveller

Amazing Hotel

Posted 09-Jan-2017
The service, atmosphere, room comfort, and dining was perfect. This hotel made a ur trip to London so enjoyable.
5out of 5
Recommended
for Everyone
by A verified traveller from home counties

Theatre land hotel

Posted 29-Nov-2016
Pros: Everything felt new and clean. The staff were all charming
Cons: The main bar could stay open a little later for hotel guests.
Location: Theatre land and west end shopping on the doorstep
Fantastic start to finish. We just wished we could have stayed longer. We booked a junior suite but were lucky enough to be upgraded to a full suite. It was perfect: Plenty of space, super comfortable bed, very luxurious. Can't recommend it highly enough. The staff were all great and the bar and restaurant are lovely too.
5out of 5
by A verified traveller

Superb hotel

Posted 11-Nov-2016 on Hotels
My stay was more than excellent because of the hotel & services offered with ultimate excellence.
5out of 5
by A verified traveller

Posted 11-Nov-2016 on Hotels
good services
5out of 5
by A verified traveller

居心地抜群!

Posted 06-Nov-2016 on Hotels
ロンドンに行くたびに利用しています。 とにかくホテルの至る所がおしゃれかつかわいらしいです。見た目だけではなく、すべて質が高いので、総じて居心地が良いです。電気ケトルはもともとは付いていないので、事前にメールでお願いしておきました。 毎日ターンダウン時にミネラルウォーターを一本ずつ置いてもらえます。 強いて1つ難点を上げるなら、スタッフが去年から少し入れ替わっており、予約担当・フロントの対応は改善の余地ありかなと思いました。(リコンファーム済みなのに再度メールが届き、返信したがそれに対するレスポンスはありませんでした。) また、宿泊料金は事前に支払い済みでしたが、今回からチェックイン時に100ポンド程度のデポジットがありました。何もなければチェックアウト時に返金されます。 ただ、それ以上に立地抜群かつ雰囲気良く快適なホテルなので、今後も利用させてもらう予定です!
3out of 5
by A verified traveller from US

Good location in London

Posted 02-Nov-2016
Location: Great location.
A nice and we'll placed hotel but not worth the money. The staff are not all that helpful. There are lots of luxury hotels in London, pick another one.
5out of 5
by A verified traveller

Gem of a boutique hotel

Posted 04-Oct-2016 on Hotels
Second firmdale property we have stayed at and they always exceed expectations! Lovely property in a prime location, but still secluded and quiet. Highly recommend getting the breakfast included with your room rate as they do a lovely buffet and hot menu. The staff are helpful, happy, and make the property even more appealing. We will be back!
5out of 5
Recommended
for Everyone
by A verified traveller

Prime location prime hospitality

Posted 17-Sep-2016
Came for a weekend in London. Found it perfect for our needs in a walking distance from most of our visiting dining entertaining and shopping locations. The hotel and rooms are superb. Comfortable, clean, beautifully decorated. The breakfast is delicious and very stylish so is the afternoon tea